I went in to get my computer fixed, and you pay $59.99 to get it diagnosed, only to find out that they "thought" it was a hard drive, although they didn't know for sure. Told me if I didn't do anything I would continue to have problems, although they weren't sure. So I did it, what they don't tell you is that they remove Office, including Word, Exel, Powerpoint etc. Since mine was factory installed, I am out of luck. I'll have to spend about $300. to put if all back on somewhere. But the clerk there said they don't have to tell you that's what happens. Then they installed unauthorized virus software on my computer, which caused all sorts of issues including causing my computer to crash repeatedly. They wanted me to bring it back in to figure out the issue, but I did it on my own & removed it. Again, they said they don't have to tell you that they are installing unknown software on your computer. I spent almost $250.00 dollars here, just to get a new hard drive & get the "diagnosis." There are too many things they don't disclose, including the fact that they remove any existing programs, and install what they want to and it's unsettling. I'd try one of the big box stores next time. read more