We had such a great experience with this store! They helped with a 9-year-old iPad that has definitely lived a hard life and taken its fair share of beatings--and somehow got it working again. What really stood out was their persistence--they kept working on it until everything was fixed just right. It's rare to find a place that truly cares about their customers the way they do. They were patient, thorough, and genuinely wanted to make sure we left happy. Highly recommend if you're looking for honest, reliable service! read more

Great job. Great price. Very knowledgeable and quick response. Alpha has kept our computers running! We are beyond simple technology as seniors so we are very grateful for their location as well. read more

Alpha Computers charged me $260 to replace an iPad screen. It took Chuck 2 weeks to get it back to me. When I received it back, the screen was not installed properly. The time and battery were cut off in both corners. I took it back to him last Wednesday. Guess what? Now it's an internal cable that is the problem. Excuse me? It started with a simple cracked screen. Then it had to be sent off for some reason. Not fixed. Now it's an internal cut cord? That he can't fix. Dude wants to give my iPad back with NO screen and give me the $260 back. I said no. Give me what I paid for which is an iPad with a fixed screen or provide me with a new iPad. He literally hung up on me. A business owner. I then texted him because that is his preferred communication. He asked me not to text him anymore. Screenshot is below. He's located on Hickory Flat Highway just outside of Harmony on the Lakes. BEWARE if you use this businesses. This is the second time this has happened to me with him. The last time it was with a MacBook. That thing is dead and won't turn on since I let him work on it. I wanted to give him my business because he has a small business. Fool me once shame on you. Fool me twice shame on me. read more

Alpha Computers charged me $260 to replace an iPad screen. It took Chuck 2 weeks to get it back to me. When I received it back, the screen was not installed properly. The time and battery were cut off in both corners. I took it back to him last Wednesday. Guess what? Now it's an internal cable that is the problem. Excuse me? It started with a simple cracked screen. Then it had to be sent off for some reason. Not fixed. Now it's an internal cut cord? That he can't fix. Dude wants to give my iPad back with NO screen and give me the $260 back. I said no. Give me what I paid for which is an iPad with a fixed screen or provide me with a new iPad. He literally hung up on me. A business owner. I then texted him because that is his preferred communication. He asked me not to text him anymore. Screenshot is below. He's located on Hickory Flat Highway just outside of Harmony on the Lakes. BEWARE if you use this businesses. This is the second time this has happened to me with him. The last time it was with a MacBook. That thing is dead and won't turn on since I let him work on it. I wanted to give him my business because he has a small business. Fool me once shame on you. Fool me twice shame on me. read more

Bigger scam than a pyramid scheme. What a joke this place is. Do yourself a favor and build a nice fire in your backyard. Then take the crispiest dollar bills you have and throw them in the fire. That will have been a better use for your money than spending it here. Brought my iPhone in several weeks ago for a simple screen replacement. Dropped it off no problem, "I'll have it done in about 40 minutes." So I return about 45 minutes later only for him to tell me "I've replaced the screen but it restarts when I make phone calls, but I'll keep working to see if I can fix it." Flash forward an hour, he essentially tells me he can't fix said unknown issue HE CAUSED. Mind you I grew up only miles away but am a college student living two hours away now. It's no easy hike through the woods to get there. I left frustrated and cheated as I paid $70 and my phone now had a bigger problem than before. Come to find out only minutes after leaving, the problem is far worse than I thought. My phone would restart if I touched certain spots on my screen, if I changed brightness, and pressed volume buttons on top of randomly doing it regardless of touching anything. This made my phone nearly inoperable for three weeks before I go back. Three weeks after the initial visit, I walk in and he immediately recognizes me yet was "surprised" when I explained the issue that was well established last time. Tells me it's probably a circuit board issue, that they don't do that here. So I tell him to replace my screen again to see if that somehow fixes the still unexplainable issue. An hour later I return for him to tell me, "Oh I would've called but I don't have a way to reach you. I had to order a part before I could fix it. They're on there way." No matter. Losing my patience but what's more waiting? The part is delivered and after 10 minutes, comes out and tells me "the new screen wouldn't take so I put the old one back on." Blatant lie to avoid doing his job. Tells me I probably just need a new phone then offers to sell me one AFTER BREAKING MINE. I've had this phone for 2 years and 5 months and never once have I hadan issue like this until coming here. If you've made this far, another thing worth mentioning is the absurd operating hours. Just take a look yourself. Closed Tuesdays and Sunday. Open for only several hours all the other days. Update: Chuck here probably just took more time cherry-picking for a rebuttal than fixing my phone. In two visits, never once was water damage or corrosion mentioned or even hinted. I will say again, never once had an issue with my phone until I brought it here. read more

I brought in a working laptop w/a hairline crack in the touchscreen for a screen replace and battery refresh and the owner returned the computer to me as a brick, with a new replacement screen that he cracked that wouldn't even light up, and it won't power on anymore. He texted me in the midst of repairs that after putting in the screen and a new battery, it suddenly powered down and would not come on anymore. I spent time and effort over several weeks to first investigate the cause of the power problem before saying he caused it, and have waited another several weeks to give him every chance to respond, but he has stonewalled me. He refuses to discuss or respond via email or letter. When I picked it up, he did not offer any compensation or to help have it fixed or replaced, saying it was a coincidence and would have failed anyway. He also complained when I picked it up about the fact that he was out the money on the screen that he himself broke and on the time that he would not be able to charge me, which in my opinion is extremely unprofessional. Despite being upset at the loss of my laptop, not knowing what had happened I reserved judgment and remained courteous. I have taken it elsewhere and been given an opinion by 3 manufacturer authorized technicians in 2 unrelated shops as to why it is not powering on anymore. There is now a broken battery connector which has been snapped off the motherboard, meaning the motherboard cannot regulate power. It needs a new motherboard. I want to emphasize that both shops were NOT trying to get the business of doing repairs, they both told me the motherboard is too expensive, repairs are not worth it and I should just replace the computer. (2 years old, i7, 512gb SSD, 16gb RAM, 2-in-1 HD touchscreen). See photo with broken part inside, power connector, it's no longer soldered to the motherboard. I was told this results when someone goes to replace the battery and does not unlock the connector by sliding it first as required on this model. I was also told that if this connector had been already broken prior to taking it in to Alpha Computer for screen replacement, the power would not have been working. Nobody else has worked on the computer; the power was working fine when I left the computer in the shop; and surely if this soldered on part was already broken off the motherboard, the owner of Alpha would've contacted me when he opened it up before working on it. Alpha Computers owner has not once responded to address the broken connector or to the photo evidence. Should anyone reading this think, like "the friend" of the owner who messaged me, that "the other technicians lied", what is the motive since both shops said repairs were too costly and I should just replace the laptop. This theory also ignores the fact the owner surely would've messaged me about an already broken off connector. All the evidence points to the conclusion that the battery connector was snapped off in the process of installing a battery while at Alpha Computer. Nevertheless, the owner has refused to respond to that evidence, instead cutting off all communication. I relied on the high yelp rating to take my computer here but have learned that negative reviews are sometimes removed. I understand that mistakes happen but as a small business owner myself, with experience in both legitimate and illegitimate complaints, I know that communicating with the customer is the first step in reaching a resolution. I am disappointed with the quality of repair service I experienced at Alpha computer and appalled at how the business has chosen to respond to me when the repairs went south: cutting off communication with a courteous and patient customer. I cannot recommend this business. read more

Mr. Chuck Wilson is an extremely knowledgeable businessman that is an expert on computers, networking, and many various technology services. He guides you through step by step on how to address and fix various issues and is very professional in all that he provides. Mr. Wilson receives my highest customer service rating. I 100% trust him for all of your computer service needs. read more

got me a great deal on a stellar laptop to get ready for college couldn't be happier! friendly owner!

So happy! My Mac stopped working. Chuck had it back in top speed within a couple of days. My computer is like new! The rates were very reasonable. I was very hesitant to leave my Mac with anyone. Since they advertised expertise in Mac products, I decided to trust Alpha Computers. I'm so glad I did. read more

To put it bluntly, Chuck is amazing. Knowledgeable, yes. But more than that, his dedication to providing customer service is so very rare in today's world. My laptop was hopelessly infected. Chuck worked way past closing and even volunteered to come by my house to drop it off on his way home. I even asked him to add $20 to my bill for the overtime hours he worked to care care of my problem. Imagine my surprise when I looked at my emailed receipt - without the extra amount! I've already recommended him to 2 coworkers and it's a slam dunk no-brainer who I will use if I ever need work done on any of my computers in the future. read more

Chuck is knowledgeable, efficient, and really good at explaining what is going on with your computer and how to take better care of it. His office is in a really cool space with a cafe I was able to eat at while waiting for my computer to be fixed. As frustrating as having to get my computer serviced was, I couldn't ask for a better experience all things considered. Thanks, Chuck read more

I was ready to recycle my laptop and buy a new one because it was soooo slow. Chuck accessed the problem, got back to me within 24 hours with his diagnosis and costs. Very professional! My laptop was fixed and zooming along in 2 days. read more

My laptop was completely trashed and it was right when coronavirus started to happen. Chuck fixed me up nice and got me ready for my online learning! read more

I have used Chuck and team for over 15 years for computer repair, setting up new computers, etc. They are excellent!

He did everything we needed him to do and it wasn't a walk in the park to transfer all data from computer to another (not the same brand). He was extremely patient and even met us after hours to accommodate my work schedule! read more

I couldn't be more happier with the service provided. I was donating my old laptop computer to a 10-year-old girl for Christmas who family couldn't afford to buy her one. Chuck was able to squeeze me in on Christmas Eve to clean the hard drive so the computer could appear as new. Because of that I was able to be a blessing to a family in need. I can't thank Chuck enough. I highly recommend!! read more

The wife was stressed that a critical program was not opening and hours upon hours of work was lost. As a pretty computer savvy guy I thought I would be able to fix the problem quickly and be my wife's hero. Well I spent 4 hours on it with zero progress before calling this company. Chuck had the initial problem diagnosed in under 20 minutes. I left the computer with him and he proceeded to work his magic so that it works as good as it did the day she bought it, if not more. I won't hesitate to call them again if I am ever stumped with computer issues. read more

CHUCK SAVED MY MAC!!! 3 years ago I opened up my $2300+ MacBook Pro and it wouldn't turn on. It was less than a year old and I had purchased the Apple warranty so I brought it into the Apple store. They sent it off and within 48 hours I was told the mother board was fried from water damage (not true, it has never gotten wet!), and the cost to repair would be $1700. I cried, stuck it in my closet, and tried to forget about it. As a single mom I didn't have the money to buy a new computer so I had to work on my backup PC. Fast forward 3 years...I come across my beautiful Mac, sitting in my closet, all by herself. My friend had recommended Chuck to me a while ago (he saved her Mac, too) but I figured after this long it would be irreparable, having sat in a closet for 3 years with apparent water damage. On a random whim I decided to give Chuck a call- gave him the scoop and he suggested I bring it in. Within 2 days he had my MacBook Pro up and running again, like a PRO. I almost cried...good tears...especially when the price tag was under $400 to fix. SERIOUSLY APPLE??!!!?? If you have computer issues don't waste another minute--- call Chuck and let him work his magic! Even if you're not local to the area CHUCK IS WORTH THE DRIVE! If I could give him 10 stars I would. Thanks Chuck...I'm so happy to be reunited with my favorite laptop again : ) read more

Excellent service! I needed the screen replaced on my laptop. I talked to Chuck on the phone and he told me to bring it in anytime - no appointment needed and that he had the part in stock. I brought the computer to him this week - dropped it off and he called an hour later and had it fixed. He quoted me a price on the phone and the final price came in slight under that. And the repair was perfect. Chuck is very nice and I will definitely use him again if the need arises. **In reference to the 1-star review posted in May. I mentioned to Chuck that I had looked at his Yelp page. He mentioned the one-star review and said that writer of that review apparently failed to notice that the hard drive he had put on the friend's laptop was a solid state drive. So yes, it had less GB - but it was a better, more expensive hard drive. So I wouldn't give that review much weight. read more

There is a reason that Chuck continually gets 5 stars. He is great to work with and completes the job correctly the first time.

Brought my 2011 17" Macbook Pro in to have a video issue resolved. Original quote that I had been given by another business was $650. Chuck was able to resolve the problem for $300. Very pleased to say the least. I would highly recommend this company. read more

Alpha was suggested by another store I called and I'm so glad that they were! Chuck was very helpful and brought both my iPad and laptop back to life. I can't say enough about the service and integrity of this shop. I will always recommend! read more

Very good service here. Chuck helped me with my girlfriend's laptop. She needed some optimization. He also found some malware and helped get her system clean. It was a quick 2-day turnaround and very reasonably priced. read more

Chuck is a very pleasant guy to work with and is very knowledgeable! I brought in a custom built PC to be repaired because I was unable to do so myself after spending hours each night trying get my PC back up and running. These reviews about Chuck are the truth. He will get your system repaired in a quick amount of time and at a reasonable price. He is now my go to guy for repairs and I highly recommend him as he will not disappoint you! read more

Chuck was great! I read all of his awesome reviews before I called and totally worth it! Very easy to work with, great attitude and you can tell he enjoys what he does! Very eager to help in any way! Highly recommend!! Thank you Chuck! read more

When my PC would not turn on this morning, I hopped onto Yelp to see if I could find a reasonable repair location that would not take a week to fix my PC. I came upon the reviews for ACR and thought I would call to find out if the reviews were accurate. I have to tell you, if you have a PC repair needed, Chuck is the man for the job! He is knowledgeable about the PC issues, quick to fix, for a very reasonable rate, and he even came to my home to repair my computer! I was very impressed that Chuck invested his time to find not only a good price for a replacement power supply, but he actually found me one better than what I have for the price he quoted me. The repair was done quickly and I could not have been happier. I highly recommend ACR for any PC repairs you may need; you won't be sorry! read more

I can't say enough about Chuck. He is the best of the best. Whether it is hardware or software issues. Touchwood he is the fastest repair person in town with a very humble personality. 1) Quick Diagnosis 2) Fast Repair 3) Very reasonable labor & parts pricing 4) He even backs up with 3 months warranty after the repair is done. Will definitely go back to him and have already spread the word to my friends. read more

I had an issue with my daughters computer where she broke the USB ports on her laptop. I call Chuck in the morning, stopped by and he looked at the computer with the day. Chuck gave me an honest assessment and was told he could not fix the computer. He did not even charge! What a great service professional that I miss in today's world. I finally found a place to bring all my computer repairs. Thanks Chuck read more

Chuck is very good with explaining the problems with your computer. I am very happy with the service and will use him again. Quick Diagnosis Also Fast Repair read more

Chuck is a computer repairing genius! Not only that but he puts his customers first and ensures that they are fully satisfied when they leave. My fathers hard drive recently decided to take a crash so I brought it to Chuck. He had it fixed promptly which was very impressive, but even more impressive is that he took the time to get my dad a better and faster hard drive for a great price! Needless to say if you have a computer problem and need a trusting and intelligent guy to fix it, call Chuck at ACR! read more

My son and husband have always handled our computer issues. Neither were available to help me when our desktop computer suddenly stopped functioning. Chuck was incredibly knowledgeable and responsive. He did not take advantage of my tech impairedness in any way. I brought in my computer same day I called. Chuck immediately diagnosed my problems and he dealt with/straightened out my difficult internet provider for me as well. He was very thorough and made sure all issues were dealt with. He even spoke with my family on the phone about the computer issues. My tech savvy family are extremely impressed with the service I received at Alpharetta Computer Repair and so am I. Thank you Chuck!!! read more

Great service, prompt response... Chuck is very knowledgeable and goes beyond the extra mile...

Chuck is the best. Very speedy analysis and repair, very thorough, excellent communication and no up-sell or cost surprises when I picked up. All the way around great and would recommend and use again! K Pittman read more

Excellent service and very professional. Chuck didn't make any promises he could not keep. He kept me updated on progress without any proddimg from me. read more

Had my hard drive crash and Chuck did a great job on the replacement, very quick, recovered my old files ms all done for a very reasonable and fair price. I would highly recommend. Thanks Chuck! read more

Friend brought her laptop here, twice. Once to fix a sound issue, and then a second time to fix a system issue. The second time, the hard drive had to be replaced and system re-installed. All seemed fine with the laptop when it was returned. Now, 6-7 months later, she has purchased a new laptop and has given me the old one, as it stopped working again. When I started inspecting it, I found the power supply was bad and got a new one and it turned on again. Then I discovered that the original 500 GB laptop drive was replaced with a 100 GB HDD when it was "repaired" last time. Watch yourself if you bring something here to have it repaired. read more

Sent an old Mac Mini in to see if it could be salvaged, got back what I thought was a brand new one. This machine had been out of service for so long, I could not even remember my passwords. Somehow Chuck figured it all out and got it up and running better than ever. He is the most patient, kind, professional person I have ever encountered. He worked tirelessly on this relic and I could not be happier. The service was impeccable, the price more than reasonable. Would absolutely recommend Chuck! read more

I am so grateful for Chuck and ACR! Chuck was able to repair a problem that could have potentially ruined my MacBookAir and caused a major headache on my workload. I spilled water on my laptop and shortly after, it would not turn on. Had I called Apple and sent the laptop back to be repaired, this would have cost a TON of money and time, which I simply couldn't handle. I was able to have my laptop repaired within a couple of hours at very little cost-and I didn't have to ship it off for weeks! Chuck will be the first phone call I make with my next computer emergency. Did I mention he's friendly too? :) read more