It's not officially summer in Arizona until you walk out to your car and discover your battery is…read moredead. Walked into this Autozone around 2:30pm and asked if someone could test my battery. Roberto grabbed his tools and came out to run the test. He quickly confirmed that my battery was in fact donezo! We walked back inside and Roberto was able to verify the battery was still under warranty. (I love when that happens) Roberto quickly found a replacement battery and kindly installed it for me. Thank you, Roberto!

Juan was amazing! Helped me so much today put a part on my battery! 10/10 customer service!!read more

I live in Chandler. But work in Mesa, I have gone to Autozone in the past. But in other cities like…read moreChandler and Gilbert. My car wouldn't start after leaving work. Was able to have a friend from work give me a jumpstart and another guy I know at my work told me to go to this Autozone down the road on broadway. Went in and had this nice woman named Genesis to help me out and get the right equipment to buy to get me home. Took care of me well. Met the store manager named Carlos to check to see if I was alright . Michael Katz katzmichael76@gmail.com Chandler, AZ 9/15/25

Carlos was simply amazing. I needed windshield wipers for my vehicle. Not only did he give me good…read moreservice and recommending the best price point for Arizona. He helped me to replace them. Which was a huge help because I'm in the middle of construction in my home with it's so difficult for me to have extra time. So thank you very much Carlos.

Friendly staff, knowledgeable. Paid more for my Sentra (Bad transmission) than anywhere else…read moreoffered.

Great customer service ,professional and fast service , what is hard to find now this days , part…read morewas working great they checked in front of me ,thank you so much for great customer service .

Most AutoZones struggle with customer service, but this location was especially frustrating…read more I waited at the counter for about 10 minutes while only one employee was helping a customer. Meanwhile, two other employees were standing in the back talking and completely ignoring the fact that I was standing there. Not even a simple "we'll be right with you" or "thanks for your patience"--just nothing. A little acknowledgment goes a long way, and this location had none. Eventually, one guy came to the front and said "next customer." I walked up and said, "just a few questions--do you guys turn rotors?" His response was, "like go out to the parking lot and mess with them? No." I had to explain to him that "turning rotors" means resurfacing them. Apparently AutoZone doesn't offer that service, which is fine, but the lack of basic knowledge was surprising. Then I asked how much the tool rental was for a brake caliper compressor. He had absolutely no idea what I was talking about. This is a common tool that many people ask for when buying brake pads. Most AutoZone employees at least know basic car parts, even if the service is slow. This location was bad at both. Customer service here was nonexistent and the staff seemed poorly trained. I will not be returning to this location.

I went to check to see if my battery warranty was still good. It is until this August. Yay!! The…read morevery nice colored woman helped me. She put new one in and everything. Shoe was pleasant. She made small talk. She was very friendly. Sale put my mind at ease.

I would shop here again if I had more money Isaac Granados…read moreis awesome I'm referring him to everyone I know until I can come back

I had a very disappointing experience at Carizona…read more I spent hours at the dealership working through a deal with Danny and a manager. I was presented with monthly payment numbers that I agreed to. I literally signed an agreement. Before signing, I made sure to ask all the right questions. I verified the monthly payment multiple times to ensure I understood exactly what I was signing. After signing the initial agreement, purchasing car insurance, paying my down payment, and providing six references along with proof of income and residency, I was brought into the finance office to sign the final paperwork--the last step before receiving the keys. I signed several documents (privacy forms, warranty paperwork, etc.) before we got to the retail installment contract showing the loan terms and monthly payment. This is where I felt like I was hit with a bait-and-switch. The monthly payment on the contract was about $100 higher than what we had agreed to. I immediately spoke up. We had agreed to **$389/month**. The contract said **$482.09/month**, while the finance manager told me his computer showed **$489/month**. Somehow there were three different payment amounts for the same deal. At that point, I was told they could no longer honor the payment we had agreed to. Whether that was because of the bank or dealership management was never clearly explained. We asked them to honor the agreement we had already signed, but they refused. Instead, they countered with a payment of around $450/month, even though I had repeatedly stated throughout the 7-8 hours we were there that my budget was **$400/month or less**. I walked out of the finance office without signing anything further. To their credit, the salesperson I worked with genuinely tried to make the deal happen, but the final decision appeared to come from management or the finance department. We ultimately left without purchasing the vehicle after spending nearly an entire day at the dealership. We had actually tried to leave around 3:00 p.m., but were assured they had found a vehicle that fit my budget. Unfortunately, that fell apart at the very last step. After canceling the deal, I was understandably concerned about getting my money back. Thankfully, the dealership did process a full refund, and Victor was very responsive and quick to provide documentation showing it was being processed. My insurance company also refunded my policy. Overall, I left feeling that the sales process lacked transparency--which is ironic, because "transparency" was mentioned repeatedly throughout the sales presentation. If a dealership cannot honor the payment being presented to a customer, that should be made clear **before** someone spends hours completing paperwork, purchases insurance, pays a down payment, and provides extensive personal information. While I appreciate that the refund was handled appropriately, the overall experience was frustrating enough that I chose to continue my car search elsewhere. I would encourage anyone shopping here to carefully review every document, verify every number, and avoid purchasing insurance or handing over money until the final loan contract is in front of you.

Tony at the front desk was very helpful and observant not only with switching my alternator and its…read morecore but with helping me start my key after the ignition wouldn't turn all the way.

I'm almost every single person in there was so helpful so kind and so polite and the biggest thing…read moreis honesty. They take parts back without a restocking fee. I came back and bought an air filter and returned the back brake pads because I didn't need them and they were friendly kind and wonderful. Please buy your parts from here so much better than AutoZone..

Desired an air filter and a fuel filter. In stock, great news. Took them home. Parts were for…read morewrong car - not even sold in the US. Returned the parts. Said they would ship from LA and would be there the next day. Ok, I'm thinking that's good customer service. Wrong! Said the they were ordered too late for the shipment. But not a phone call, so I wasted my Sunday driving there to be told the bad news. Said it would be here Tuesday. Guess what? Only the fuel filter was available but the air filter couldn't be found. I am worried that these won't fit too, because their track record, so far, has been atrocious. I'm glad I'm not a flat rate mechanic, my lift would be cluttered with non revenue producing cars. I know what I'm talking about - I spun wrenches for ten years Follow up. They did call me when the new filter was in. They even gave me a gift card. I've always had good experiences with NAPA as they cater to mechanics. Thanks for stepping up and restoring my faith in you.

Came in today to get warranty on some spark plugs I bought a couple months back, in the box it says…read more5 year warranty, straight up the employee at the checkout was telling me I needed my recipe even tho I bought them online and with my number, now I'm knowing that their system deletes all the recipe and info in 6 months, the employee had an attitude and called his manager telling him this kid wants a warranty lol. he straighten it out right away but did not get my warranty, I've been buying napa parts for my vehicles for years, from now on not buying from nappa.

The buying experience was really copacetic here. Josh Lewis…read moreand the Service Team always take really good care of me. I had some TRD parts installed during my 5k Mile new truck service. They did me a super solid on the parts installation. I love this fine Dealership. I couldn't imagine going anywhere else for anything Toyota. Thanks Josh!!!

Originally wrote a 1 star review and one of the managers from the dealership contacted me and was…read morefantastic in finally getting my issue resolved. Thank you Angela for making everything right! Only person at this dealership I would stay away from is Kendyl Taylor. I had a couple bad experiences dealing with him. He was not interested in doing what's right for the customer, which is disappointing.