Most horrible experience ever. On the phone I asked for a female sales associate. When I arrived they partnered us with Todd. Should have been my 1st warning. We purchased a Sienna Platinum on a Saturday that was to be delivered in about a week. Put a $6000 down payment on the vehicle. 4 days later when I called, I found out it was sold before our contract was finalized the day we were there, but no one informed us. Asked to be informed about their search to find another car similar to the one we signed paperwork on. I had to call each day to find information. When I expressed my feeling to them that I felt they were not being truthful, the salesperson immediately called me back and said his manager told him to return my money. When I called to speak with the general manager he declined to take my call. Later I spoke with the Inventory manager who was kind and ultimately refunded my money. I went to another dealership and went to sign the contract - I found that Priority had locked a higher interest rate with Toyota Financial than the one they had put in the contract so Toyota Financial was unable to get me the lower interest rate I qualified for. Doubly Screwed by this dealership! Made the mistake of not reading reviews prior to coming here. Will never make the mistake again. Be careful at this dealership. read more

I'm a bit iffy on this place. The first time I came here and got my oil changed they didn't tighten the cap. So my trip to Tennessee the same day ended with me realizing I was about out of oil! I was pretty mad! I even sent them an email and told them but they didn't respond. The manicure area they have is basically a desk and it's annoying that it's only like one day a week and not long. Oh well, I probably wouldn't get a manicure there anyway. Anyway, the last visit went better I think. I had my husband go. We didn't have any leaking this time though. Really the biggest plus about this place is that it's the closest Toyota place to us so it's convenient. read more

bought a new Toyota about a couple of weeks ago. Sales manager is not very flexible, the salesrep is not super responsive. I like this place though for it has a decent service department and it's close to my home, also I like Toyota read more

I didn't buy my Venza from Priority Toyota Hampton, but they are my service provider. Jon, Devin, Jose and the rest of the service crew are the best and always add a personal touch. They know you by name and are always pleasant to deal with; funny, too. You can tell they are friends, not just co-workers. I always wait because I never have to wait long, even when I show up without an appointment. If you need a ride, that option is available to you. The waiting area is clean and comfortable with cable and free WiFi. And the coffee and hot chocolate is always on demand. I can bring my laptop and work while I wait and it's just as comfortable as my office. Love this place. read more

Was leasing a car and went to pay it off. I scheduled an appointment and arrived on time. They only had one lady working finance and she stated "I didn't schedule an appointment for pay off". She said the hour would be a wait and they proceed to push sales persons onto me to buy a new lease and turn my old car in. Mind you my old lease had 6k in equity. Finally after waiting an hour the finance lady asked if I wanted to trade it it for a new one I said no. She then left the room and a sales associate came in trying to work a deal on turning in me lease and buying a new one. I declined. The finance Person then returned and stated "she had another sale come through and this one was cash so I had to wait another 30min to purchase my lease. Never see such complete unprofessional corrupt manipulation in my life. I immediately left and will finance through a bank and never return to Toyota Hampton ever. Completely waisted 4 hours of my time. I understand vehicle are in short supply but don't try to screw over current customers to make a buck. read more

Bought a Highlander from Priority Honda in Chesapeake last year. The service there is the exact opposite of this dealership. The only reason I take it here for service is because of free inspections and oil changes. The customer service reps are rude. It's as if they are doing you a favor. Even with an appointment an oil change can take 2 hours. read more

There is a picture we have in our minds of a bad car sales experience. This picture is generated a Priority Toyota in Hampton. I went in prepared. I asked for the price of a specific vehicle. I quickly found myself in their awful vortex - let me explain the lease process, let me tell you about why we are the best dealership, how much do you want to spend a month, let me explain the lease process (3 times although I was not leasing), let me tell you about other vehicles that you are not interested in, lets go look at the vehicle, blah blah blah. Meanwhile, I keep insisting that I just want a price of this specific vehicle. Of course he took three trips back to the "manager" that each took 10 minutes and resulted in no new information. Finally he came back with a price - it was simply the MSRP, and he told me that was his best price. At this point I left, I could not take any more. Meanwhile, I dealt with another dealership that treated my openly, honestly and therefore I bought a car from them. read more

This place is a horrible place , the service guy Devon gave me the run around ,I picked up my car and it broke down immediately,then I towed it back ,they refixed it and it broke down in the funeral line of my aunt In DC .I had it towed to a place where they replaced the same part then got it back to the dealership again and was told they would not repay me for the part.Then after they lied about fixing it and driving it ,told me not to come back and wouldn't give me the receipt of my service for not signing false documents about service to my car ..Never I mean never have I been treated so badly . read more

By far the most terrible experience I have had with Priority at this location yet (this is my 3d time). A. Your friendly salesman Paul Parker doesn't know what cars are on the lot. B. He will tell you "your trade in will be paid off tomorrow" no matter how many times you call. He thinks it will take 10 business days, whereas your Financial Manager will tell you its twenty plus. C. When you speak with a financial manager, please watch out. They say to continue/start to make a payment on your trade in in order to avoid a penalty, promising to write you a check of that amount after the vehicle is paid off. What they actually mean is that you can pay whatever your monthly is, and be refunded in a form of check in fraction of that amount is due to the difference of your installment compared to your pay-off quote divided by length (in months) financed for. D. Unless you have a paid off, easy trade in vehicle (which MAKE SURE you bring up KBB value, otherwise they go of off the wall prices), you're open minded as far as them toying with your credit score and other banks go, and have unlimited time and patience to keep checking in, being given the run around on terms of a person that is actually responsible and aware of what is happening, DO NOT go to Hampton Priority Toyota Dealership. read more

Excellent service on March 17th for cracked windshield. Didn't have to wait long. Professional and courteous staff. Great customer service. Thank you! read more

I love this place for my car service. The service team is so helpful, nice, and straight up. It's a very personal experience--I've been working with the same guys for years and they do remember you. I never feel like they're trying to pull one over on me like some places do. read more

Id like to rate it 0 stars. Horrible service. No one can be bothered to answer a phone, then when I did get a representative,Jeremy Wolfe, he was arrogant and seemed like he had better things to do with his time than do his job. Don't go here. read more

If i could give -10 stars i would. This dealership is the worst place to do business. My wife and I traded our cars in and they were supposed to pay off both of them. This was 4/14/2021 and its now 5/11/2021 and they have not paid off our vehicles and after contacting honda because both of our accounts are past due they also didn't obtain the correct pay off amount so Toyota told us "that's not our problem, and we have to pay it" Every time i call or go into the store i get told something different and they lie straight to my face and say they have paid the car off. They also have shitty service the day i got the car which hasn't even been a month when i got home my tire pressure light was on. Get it checked and there is a nail in the tire. Now after spending thousands of dollars they tell me i have to pay for the tire. Now i was told when buying all the extended warranties that my tires were covered, which they lied. I received the car that they drove down from northern VA with a nail in my tire. Don't do business with this dealership they do not care all they do is lie and steal money from you. read more

Took my car here for a state inspection. Car failed due to needing a new gasket at the muffler and a new clamp at the manifold. The muffler gasket replacement was going to be about 250 and the clamp another 71. I decide that's too expensive and take it else where to do the work. Bring the car back to complete the inspection and they fail me again citing a doughnut gasket is needed at the manifold. This was not on the original estimate and is another 250. I ask why it wasn't on the original estimate and get told the other mechanic should have replaced it when the spring clamp was replaced and that they would have replaced it as part of their standard process had i gotten the work done there. So tell me priority toyota if I had gotten the work done there when would you have told me about the additional 250 dollars in work required on top of the already 350 you quoted me? Before paying the originally quoted 350 and getting the work done or after? Don't get your used car serviced here. read more

Excellent service always. I have been using Priority for 12 years now and always good service.

I took my 2017 Toyota Tacoma pick up in for the factory white paint chipping the service manager took pictures and measurements to confirm it was factory paint. He said he would call me back within a week. It's been three weeks and I've called numerous times only to get the runaround from the paint collision department and the service department regarding this matter. Good luck if you have any warranty issues with this dealership. read more

Absolutely terrible experience! I told the salesman, Paul Parker that I was planning on making my purchase in the next 6 months and he got defensive about the new 4runners not being available then. I told him I wanted to test drive one before I made any decisions and that's all I was doing for the day. He was very unprofessional and walked away without saying anything else. Very rude. read more

Priority's service team was ready for my early morning appointment and got the work done in a timely and efficient manner. I'll be back. Thanks for the added perk of having Starbuck's Coffee (no pun intended)! read more

The services I received from Priority Toyota is one that I can always count on. I live about six miles away from another Toyota dealership, yet, I chose to use Priority Toyota in Hampton. Now keep in mind, this is design by choice, my choice that is, and I like exactly that way. If I am getting the service I need, you can count on my full support. In fact, I even ensured that my daughter and her boyfriend was able to get their vehicle from Priority Toyota. I am always ready to make a deal, providing that the opportunity and conditions are right for me to sustain my current vehicle status. If I had to have a dealership as a best friend, it would be Priority Toyota. That's how much confident I have in Priority Toyota. read more

Horrible service. Sales manager needs to be replaced. Became argumentative when I told them I had outside financing/wanted a clear price. Will NEVER do business with this company read more

If I could leave zero stars I would. I contacted the dealership about a specific car I saw on their site asking if it was available they told me it was so I applied for financing for it. I then attempted to contact them to see if the financing was approved or not as they didn't get back to me for hours. I then was text personally by one of their finance people saying they were working on the financing for me for the car I was wanting to get. Then I attempt to reach out again after a few hours & didn't hear anything back for 5 more hours which when they contacted me asking me to call at my earliest convenience so I call to just to be told that the used car guy isn't around and that he'll call me soon. Mind you this is at 7pm & their dealership was open until 9pm. Didn't hear anything back at all then the next day I contact them again & they tell me to wait till 1pm to call a specific sales manager. So out of curiosity I go onto their site to see that the specific car I was looking at was no longer posted. I then contact them again asking them if it was sold & they said "oh sorry I thought Jeff told you it was sold" So all this time that Jeff was supposedly working on the paperwork for me to purchase this specific car they were really selling the vehicle to a different person. Absolutely STAY AWAY from this dealership they're horrible. read more

Tried to make a deal on a newer vehicle and was told, "I don't need to give you deal it will sell for the asking price". That is the response myself and other military members have received from not only this dealership but others in the area. It is unfortunate that they see military coming and think we are incompetent. Gotta love The appreciation for the sacrifice. read more

Tyler was an awesome salesman! Will 10/10 recommended all my co-workers and friends to buy a car from y'all! Toyota is amazing!!!!

This dealership is a premier example of a bait and switch sales tactic...i've been here twice trying to purchase vehicles that I viewed on the Internet, and once I got there I found a price to be thousands of dollars higher than what was advertised. Most recently, I went into look at a 2017 4Runner SR5. The price on the Internet was listed at $37,494, and when I went in they had it nearly $6000 higher and would not honor their Internet price. The salesman (Alex Wall) was not prepared to answer questions, and when I asked why they would not honor their Internet price, they offered me a different vehicle with lesser options at the same price. The sales manager Wall (Alex's daddy) asked me point blank if I was prepared to buy the vehicle if they honor their price...I replied yes. This was the last time I spoke to him as he would not come out of his office or work with me on the deal, instead he sent his inexperience son out to offer me the "switch" vehicle. I was so taken back by the sales experience that I made a complaint with the Better Business Bureau and a formal complaint with Toyota corporate. If you've experienced the same thing at this dealership, I suggest you call Toyota at 800-331-4331, option four then option one to speak to a resolution complaints specialist. This will not get you the vehicle at the price it was advertised, but maybe these criminals will be held accountable for their lack of truth in advertising. The picture below is the vehicle that was advertised, and the price it advertised for; The actual price was $5900 higher. Note, I gave them one star because zero stars is not an option. I will never do business at priority Toyota or any of its affiliates. read more

Stay clear from this place. They're not professional and when you have an issue they will not attempt to resolve it and when I attempted to get the manager's name I was told, "I don't think I can give you that information from the information desk clerk...". I would take the extra time and drive to First Team Toyota in Chesapeake or the Toyota dealership in N. News. This place only cares about the bottom line and the parts department is the worst. On 12Apr at approximately 5:30 p.m. I rang the bell and a grumpy old man greeted me with his miserable face. And before attempting to look up a part, I was fortunate enough to hear him babble about how they "probably won't have the part because of my vehicle being too old..." Then I attempted to resolve it by asking they young lady at the information desk and she was kind, but didn't help. She told me she couldn't give me the store manager's contact information and when she attempted to talk to the grumpy man, he started to babble again and she just came out and said, "Sorry". I had negative experiences at this place in the past since I own three Toyota's and it's the closest dealership, but this was the last straw and I honestly wouldn't feel comfortable recommending and/or shopping here ever again, their are too many options to choose from and this place seems to think they have a stronghold on the government clientele. STAY AWAY, I warn you. read more

I love the convenience of making the appointment and then dropping it off or waiting for the service to be completed. They never try to upsell my services unless it is needed. I just wish they would wash my cars when after they finish servicing my cars. Other than that, I would definitely refer my family and friends. read more

Just bought a car off the lot today. We went in ready to drive a car off the lot as long as we got a great deal. It was our first stop, with a plan to stop at Pearson and then Casey for a highlander. We told our sales rep, come back with best and final, and he beat what we expected based on our research. Drove our new car off the lot. Fairly painless. We will see about service, but will probably use their dealership in Williamsburg. read more

STAY AWAY!!!!! This is the worst experience I have ever had buying a car. The salesman lied to me multiple times during the process. He told me the car was 4 wheel drive; it wasn't. The finance guy accidentally informed me it was 2 wheel drive. He tried to tell me it got 23 miles to the gallon highway; I looked it up right in front of him and asked him why he lied to me. I told the manager about his sales associates lying habit. He told us he could take some money of the price but he would have to take it out of the salesman's commission (tried to make us feel bad). They sold me the car with wheel locks and no key which is funny because they put the tires on the car. I found out when I had my car at the dealership a few months later and they couldn't take the tires off. At first the manager told me it wasn't his problem. But I'm persistent and finally he told us to bring it in. Then they wanted to just cut them off and not replace the locks. They promised us an additional key fob and haven't delivered yet.The manager is the type of slime ball you'd expect at a shotty used car lot. The salesmen are liars. Do yourself a favor and STAY AWAY!!!!!! read more

I purchased a vehicle from them 9/12/15. Two weeks later the finance manager, Tom Norfleet, called me and gruffly stated that I needed to come in and sign a new contract and pay him $500 as downpayment. I refused, he used some profanity and the call was ended. It is now almost a month later and the original deal still has not been funded. Priority also said they were paying off my trade in, that hasn't happened either-so now I have an unfunded auto loan looming over my head and my previous finance company hounding me for a payment on a vehicle I traded in!! I told Mr Norfleet I am done and want my trade in returned to me, he said the car has been sent to wholesale, but surprise, surprise, it is listed on their website as for sale!! Oh here's another interesting tidbit- I only authorized them to run my credit through one credit union and they have made a DOZEN inquiries with every finance company under the sun. Calls to the general manager, Matt Ellmer, have not been returned. Please reconsider before you interact with this company. Just check out their reviews and you will see, they are notorious for unprofessional and downright shady business practices. read more

Horrible experience with this dealership. Made me put down a 500$ deposit for a car they could never produce.. When I purchased the car elsewhere they decided that they shouldn't have to give me my deposit back even though they were unable to produce the car. Not to mention the sales associate who was taking care of me was completely unresponsive throughout the process.. You would think that a dealership would give you your deposit back since they never delivered a good/service.. Crazy.. read more

I just started my search for a vehicle Friday, August 4, 2017. In my mind I wanted a new vehicle but was a little hesitant. When I narrowed my vehicle search down I ended up at the Priority Toyota dealership in Hampton, Va. As my fiancée and I were walking the parking lot no one approached us about the vehicles we were looking at. Mr. Nigel appeared to have just shown a vehicle to another customer and asked us if we needed assistance. After a few hours between the test drive and working the numbers I became a proud owner of a NEW Toyota 4Runner. This is my first experience with a new vehicle and he made me very comfortable. I will forever be grateful that they took the time to assist us with our vehicle search. read more

i went in and was offered one term, percentage and monthly payments from the salesman. when we finally got to the sales manager (hours later due to the person they were trying to finance before us) he increased the rate and the monthly payments stating the other bank didn't approve me, that not true cuz the salesman told me hours prior. i think the sales manager wants to make money and help people who don't really qualify but i think the way the go about it is wrong! how does the rate increase jump from the salesman to the finace manager (the salesmans has been there for years) basically the finance manager tells you something diff to make you pay more and take a car home that was told something diff to you than the salesman. they have a good and bad thing going on, just know if they approve you and you barely qualify, they will add more money and add a higher precentage rate so they can make more money. i'm glad i was able to get the car but not on the terms i was told by the salesman, then hit you with well we can always end the sale, but i been here for hours and was told something diff. the car was sold $4,000 over kelly blue book value and was not even the car i wanted, pick and choose i guess. read more

Thieves!!! Fraudulent Dealership! All they are interested in is stealing your money by up-selling services you don't need. You MUST avoid Priority Toyota in Hampton, VA at all cost when servicing your Toyota vehicle. This place is the worst of the worst of dealerships, and I know from experience because I have lived in NY, TX, SC, GA and now VA. I serviced my car at Toyota dealerships in all these states because there are certain things only they can do. I was up for a 90k service on my 2002 Toyota Highlander which called for Timing Belt change and Engine Coolant flush, among other minor checks. I called a week before to schedule, and they gave me Monday, August 15 at 9am. During the appointment, I specifically asked what the price was for the service and they quoted something north of $800. I then asked for a breakdown of the cost...that is when began to degenerate into an argument, fraud and lies. They started with coolant which they quoted as $120, and timing belt as $199.95, Cabin Air Filter $25 (got it for $6 from Amazon), Engine Air Filter $25 (got it from Amazon at $9.95), etc. etc., They ten went on tire rotation, oil change, and a host of other inflated cost items. I then insisted that they only schedule me for Coolant Flush and Timing Belt. When I arrived with the car, first they could not find my appointment, and then when they found it they started up-selling me on water pump replacement, etc. etc. which I did not request or need. And, then when I said no, they said the coolant flush was now $169.95. So in order to avoid any confusion, I declined the coolant flush and told them to change only replace timing belt and perform VA State inspection. Well, I should have known better not to request the inspection...but once again, I trusted they would use some judgment. At 430pm, I received a call from Priority that my vehicle failed the state inspection for windshield wipers and rear brakes. The lady on the call (a Jennifer: they all call themselves Asst Service Manager) said the wiper was $19 each and installation was free, and the rear brake pads would cost $250. So I indicated to her that she can go ahead and issue a failure sticker and I will get the wiper and replace the brake pads myself. 30 minutes later, she called back that my car was ready...I went over to pick up the car, paid them and was given the keys. When I turned the car on, Check Engine light and VSC light were both on. I went inside to ask how that could happen since both lights were not on when we dropped off vehicle. Things quickly turn south by me asking that simple question. They said the check engine light was on when I dropped it off....I was like, WOW!! How could they manufacture such a lie in my face...I asked why I would bring the car for timing belt change when I knew the check engine light was on. They then went on another lie tirade...that they were trying to tell me but I wouldn't listen to them. Wow!!! By this point I was really fuming for a bunch of semi-trade school grads to call me a graduate engineer a liar in my face. At this point I realized, I was never going to be able to make sense of anything these bunch of trade school guys had to say anymore...so I left. I drove to Walmart, where I picked up 2 Michelin windshield wipers for $5.95 each...that I installed right away. I logged on to Amazon and ordered Raybestos Premium Ceramic rear brake pads for $25. I will install that this weekend and to save my sanity and avoid these street legal liars, I plan to send the car to a mechanic and rather pay additional $16 to have the inspection sticker issued. I have also had the coolant flushed at another dealership for $99.95. Oh, by the way I presented my 15 percent Costco rebate for with Priority Toyota printed on it but they said they cannot accept it. read more