I had an appointment for inspection and was in and out in less than an hour. Appreciate their positive customer service.

Finding a good and trustworthy auto shop is always tricky. After doing some research, I took my car here and was thankful for such a quick appointment. Making an appointment was fast and easy and customer service was great up to this point. So far so good. I made my appointment for 8am for a diagnostic and was told i could expect to hear something back around noon. After not hearing anything, I called close to 1pm and was told my car was next for service. When 4pm came around and I didn't hear anything I called again only to find out my car still wasn't looked at. At this point I was told to expect my car to be kept overnight but only because I asked about it. I was pretty frustrated considering I had an early appointment, all I needed was a diagnostic and for the simple fact I had to call for all updates not to mention having to now coordinate a ride home. I called again first thing in the morning and was then told I would have answers around 9. I was convinced then that my car wasn't looked at, at all the day prior. I did get a call shortly after 9 and I was apologized to and did get the answers I needed on my car. When I picked up my car, they were super apologetic and assured me this was not the normal way they conducted business. Because of the inconvenience, I was not charged for the diagnostic. While I was thankful, I was really disappointed with my whole experience. I understand things happen but good communication makes all the difference. Maybe my case was really just a one off, but this trip made me want to take my business elsewhere. read more

Auto Pros - Auto Repair Near Me - Yorktown, Virginia

Took my girlfriends car here for a regular state inspection. They wanted $2,000, lol. I took it two minutes down the road where it passed inspection and I only had to pay $20. I reviewed them on google and left a message on the better business bureau, where I found posts about them. Posting screenshots below for proof. read more

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I made an appointment to have my car looked at at for a rattle. Got a call within an hour with the problem and estimate. Rudy kept me informed when they found a significant safety issue and a new estimate. The car was completely fixed within a few hours and drives better than it has in years. I feel the price quoted was reasonable. Definitely recommend Auto Pros. read more

Got my state inspection done here and service was fast and the people are nice! Will be coming back in the future.

The most professional and organized auto repair shop I have ever been to. Darrin's explanation on repair questions are straightforward and he is always very courteous. I have my vehicle repaired on two separate issues and have noticed the quality of work. The bill is itemized showing parts and labor. Additionally, they get you back on the road usually with same day turn around. Their prices are competitive for the quality of service. read more

Auto Pros - Auto Repair Near Me - Yorktown, Virginia

These guys are THE best mechanics in the entire Hampton Roads area! Fantastic diagnosis, solid workmanship, and amazing customer service. They are honest and have integrity which is PRICELESS. 3 Year, 36,000 mile warranty on the repairs they did for me. Say what?!?! NO ONE comes close. This is my GO TO for my auto and truck repairs. read more

Made appointment for state inspection, which not many other places offer. Super friendly service and I was out of there in 20 minutes.

I recently had preventive maintenance done on my car at this shop. After paying over 2k for work to be done I drove the car for one day and the service engine light came on. This repair ended up costing me $500 more . After driving my car for about a two weeks the engine light came on again and when I investigated what the problem was, it turned out to be faulty workmanship. The owner agreed that it was faulty work but found a way to up charge the repair to $450. I could go into detail about the repairs but just know that this shop is not honest, does not stand behind their work and will overcharge you for doing rework caused by poor workmanship. read more

Increasingly too expensive to use this shop for regular maintenance. Not sure if the ownership / management has changed but they push services you don't need per the maintenance schedule (or even recommend services recently performed) at a shockingly uncompetitive price. Shop around. For more significant repairs they stand by their work. read more

In April we had a transmission fluid flush done per the recommendation of Auto Pros on our 1998 Ford Explorer. In May we began noticing engine shaking and by June the car was stalling out and cutting off at stop lights. We took the truck to another shop, and were informed that not only should you not do a flush (but instead drain the fluid and refill) on an older vehicle, but Auto Pros had overfilled the transmission fluid by two liters, causing more problems for us. My husband and I have both used Auto Pros for our two older vehicles in the past, and we have always enjoyed working with Darrin and team. I'm giving 3 stars as a cumulative rate of all our experiences here - to include our less than stellar experience with the transmission flush, which cost us more money and headache than it should've. We won't return, but I'd recommend doing your own research on any suggestion they give before moving forward. read more

New to the area after recently relocating from out of state and brought my car here for state inspection. The general manager Darin was both personable and professional. I also needed new rear brakes that they were able to complete same day as my scheduled appointment for the inspection. Very pleased all the way around and happy I found my new trustworthy mechanic shop. read more

I came in for an oil change, safety inspection, and tire rotation. It was easy to schedule an appointment and the staff was very pleasant and courteous. They informed me that I was due for spark plug replacement and fuel system cleaning and were transparent about the price and time that it would take. Overall a very pleasant experience. Would recommend this place to anyone who needs their car serviced. read more

Went to Auto Pros today for my state inspection. It wAs very easy to schedule and I really appreciated the reminder call I got the day before! This was the quickest and most efficient auto appointment I've had in quite awhile. Staff is very friendly!! Highly recommend. read more

Best customer service is located right here at Auto Pros! EJ takes pride in his shop and his work! Very professional shop to service, diagnosis or repair your vehicles. I would highly recommend this shop for your next service or repair! read more

The serpentine belt on my car snapped while in route to work. Little did I know I also had an issue with my water pump that they discovered. They went above and beyond to fix the issue. I would highly recommend them. read more

I took my truck in for a power issue and they ended up causing me to need a whole new engine. Worst experience ever!! I will never do business with these guys again. I suggest whoever is reading this take your vehicle somewhere else !!!!!!! read more

perfectly professional and courteous. while waiting for my vehicle I heard the manager handle a less than stellar customer with what can only be called godly patience. definitely earned a repeat customer. read more

I had Auto Pros install a new hitch that I provided. The original quote was higher than another quote but it matched my timeline. It took less time than originally quoted so the final price was the best price for the work. They were professional, courteous, and easy to work with. read more

Auto Pros - New hitch installed - Auto Repair Near Me - Yorktown, Virginia

One of the best Shope's I have been too. Very upfront and honest about what there are doing and what is required to get you back on the road safe. Will continue to use these guys! read more

Took the time to explain in detail the issue with my car and even wrote a concise summary for me to take with me. Very trustworthy!

VERY nice and RESPECTFUL workers there!! Told them my wife had to be somewhere at certain time the next day and I asked them if they could be done with our vehicle before then. They got it done at a perfect time and our vehicle is perfect! Strongly recommend. read more

I chose Auto Pros due to the good reviews and they did not disappoint! Great communication, great customer service and fair prices! I bring both my cars for oil changes and inspections and they will be my first phone call if I need repairs. read more

This place is awesome! I had a brake issue in my Honda and needed it worked on as soon as possible. Auto Pros not only fit us in without an appointment, but they had her back in a day so that I didn't have to miss work. They were reasonable with the price and so considerate. Definitely will be returning with any maintenance needs in the future. If you're looking for a reliable place to take your car, this is it. read more

Great service, got my inspection done with them and they were super fast and courteous. Would recommend!!

This is by far my favorite auto shop. I've been coming here for the past 2 years and have loved it. They take care of Honda Civic and don't take advantage like a lot of shops do. Definitely a family shop and I don't see myself leaving any time soon! read more

Auto Pros fixed the suspension to my 2013 Dodge Charger . My car has never run so smoothly. The mechanics even took the time to inspect other parts of my suspension which provided me with more peace of mind. Daren behind the counter was very helpful and kind, he made the entire process streamline. Overall quality of service and price were exceptional. I will definitely bring my other vehicles here for them to mess with. Thanks guys! read more

So so impressed. Very friendly, punctual and attentive service! Nice small waiting area, which we didn't need too long because we were in and out in a very timely manner. (That in itself is greatly appreciated!) Honest service, no pressure and well explained. We will definitely be back for future service needs/inspections! read more

Outstandingly customer service with exceptional experience. I give them a 5 stars not only for their service but also for how trustworthy they are. Highly recommend them for all auto repair needs! I always get the best reliable treatment and I have never questioned their work. Totally recommend them to all my family and friends :) read more

Incredibly cordial service! After I left I even noticed they'd scraped off some nasty residue from out of state inspection stickers that had been on my windshield. I'll definitely be back! read more

EJ is awesome!! always great work and customer service! my family & i highly recommend!

Be aware of this shop. Im not saying they are scammers but they are not honest and their work is average at best. I had my timing belt replaced with cam seal, crank seal, oil seal and water pump due to oil leak on passenger side of my 98 camry. Making the long story short there was oil leak on same side again after the work. I told guy name Terry that its leaking oil again on same area. So i brought the car back to the shop so they can recheck their workmanship. Next day, I called Terry for followup, and he said the oil leak is from head gasket and will cost $900 labor to fix it. I told him there is no way its head gasket and asked him to recheck the area where their performed work (Basically take the timing belt cover off and check if there is oil leaking). He insist of rechecking because he was 100% sure its coming head gasket. He said dont bother to fix it and drive the car as is. I told him okay that is fine I picked the car back up and took it to another shop. The mechanic from second shop took the timing belt cover off and he saw oil leak from cam seal. Now im getting the cam seal redone using additional money for the labor. This work was originally done by Auto Pros. How do you mess up installing cam seals?!? That tells you where their mechanics workmanship and knowledge is.... I put my review on this shop on google as well. I feel people need to know the true review of their service. ------------------Update---------------------- Been driving for almost two weeks now and the car is oil leak free and getting about 29 mpg! No head gasket changed. According to the second shop, he don't believe cam seal was replaced. He stated the seal looked like it was original seal. But all good. No more leak and good to go. I'm pretty confident with my mechanical knowledge and I'm wondering how many people who took their cars to this shop and them telling customers who may not be mechanically savy to replace something that may not be the main issue and charge them for the work..... FYI.... This is my honest true experience and I don't recommend them. I will not be taking my car there again and I'm sure any of my friends and family members will either. read more