After I wrote my original review, Christine emailed me and tried to get me to change my review by guilt tripping me. She said the cleaners would personally be held responsible for their only bad review. Wow, they must do whatever they can to receive all the five star reviews they have on this yelp page. Anyway, the true reason I am changing my review rating is because the owner Nicole reached out to me. She made everything right and said she addressed the issue with her horrible manager Christine. She gave me my prorated refund without insulting me and calling me a liar. She also reassured me that I am allowed my own opinions on yelp, as they are a true reflection of my experience with them. Nicole, thank you for actually listening to me and putting the customer first. read more

Priority Maids come to my apartment monthly. they show up on time and they do a really great job and I am really happy with their service and you can't beat the price. read more

Bertha has been providing excellent service to my house for over a year now. She is prompt, kind, considerate and very respectful of your property. She leaves my home very clean and it smells great! If you have a concern, she will address it promptly and will follow-up during the next visit. Christina coordinates the cleaning time. She communicates everything very clearly and will text and email to remind you of services if you forget. I am very happy with this service! read more

Found this company on Yelp and had my house cleaned this week. Appreciate all the help, they cleaned up after my dog and cleaned my small studio. Booking was fast and cleaners made me feel comfortable. Will definitely be using them monthly, thanks again. read more

Up until hiring Priority Maids, I had never had someone come out to clean my apartment. We are in the process of moving things around and decided (last minute) that a deep cleaning of some of our place was needed. I sent out a request for a quote and got a response within the hour! Not only was the response quick, but I was able to schedule services for THE NEXT DAY! Christina, the booking manager, really made me feel comfortable with the process, answered all of my questions and followed up with me to check in and see how things went. The next day, Bertha arrived on time and ready to go! I was really impressed at how clean everything looked when she was done 3 hours later. I didn't realize my balcony doors and my windows could look that clean and bright! She even dusted the cabinet doors and walls. I am super allergic to dust and can't do any of that myself, so you can imagine how dusty things had become. She was very nice, professional and efficient. I am super pleased with Priority Maids' services and will definitely be scheduling another deep cleaning. read more

Office does not return calls and emails. Move in cleaning was outstanding and the ladies who did the actual cleaning were very thorough. Have sent multiple emails and made multiple calls to the office but no response. As much as I loved the practitioners have trouble when I cannot communicate. To think I wanted to work out a regular schedule. Disheartened customer... read more

I could not be more grateful for Priority Maids! Christina, the office manager, is so helpful and friendly and she connected me with Jaime and Bertha who cleaned my father's townhome. They were AMAZING! I was speechless! The house had not been properly taken care of for months, but Jaime and Bertha made it look brand new again. I was afraid they might not be able to take care of the bathrooms because they were in such bad shape, but now I believe there is nothing Jaime and Bertha can't do! Priority Maids is such a wonderful company! Excellent customer service and outstanding home cleaning service. I will definitely be recommending to friends and family! read more

IF they show up they do a good job. i've been using this service for at least 2 years now and nearly every time they come late (like hours) or never show up. they don't bother to communicate. i have to call, email repeatedly to find out how to reschedule. i can understand that things come up, emergencies happen but when it's 90% of the time it's unacceptable. it's pretty much the worst customer service and an unreliable company. i regret giving them so many chances. read more

Seriously working with this group has been a great experience thus far. Initially I went with the bi-weekly cleaning but decided with two little ones running around I was in need of a weekly service and it has been the best gift I could give myself. They have worked around my schedule, come on the days and times I requested, sent my preferred cleaning crew and given me options to choose from and have worked with me on setting up monthly billing so I don't have to pay weekly and Christina is helpful and very responsive. It really has been a great experience but the best part of all is that they offer discounts and promotions not just to new customers like most companies but to their existing customers too. Great company and Olga and Bertha are rockstars! Nothing better than getting home after a long day of work to a sparkling home and being able to spend quality time with my family instead of with a broom and mop. read more

I still highly recommend Francis!! Please ask for her by name when making appointment, you won't be disappointed

We just hosted our Christmas party and after all that, I was not in the mood for cleaning. I looked on yelp for someone to do a thorough job and found Priority. I sent an email hoping to get penciled in this week and got a response so quickly. I was able to get an appointment for the next day, which was a pleasant surprise. On time arrival and straight to work was a great start. She had a very methodical approach and so quiet not even my sketchy cats were disturbed. Each room of the house was given special attention and smells amazing. I really appreciate how much care she took in handling our things. I would like to leave her name but I did not receive it. :( Also, I've never seen our range look so perfect! I will definitely utilize this service again. read more

The maids were okay. The bathroom was pristine. They missed some parts in kitchen (didn't even wipe down our dining room table). Moved stuff in bedroom to clean and did not return it to original place. We paid $90 in cash as 2 maids were there for 1.5 hours on the dot ($30/hr per maid). Our credit card was then charged for $121. They guaranteed us before services that our credit card would not be charged, but they needed it on file. Karina dodged our calls when we tried calling about the charge. Called 3x and left 2 voice messages and heard nothing back. Finally she called back and apologized, said they reversed the charge the day before (a Sunday). One week goes by with no word from them and the CC remained charged. The next week we get an email saying they "found the money" we gave them and they reversed our CC charge. So, they lied the first time about reversing the charge. The fact that we gave them the full amount in cash and then they charged us on the credit card (after promising not to) MORE than the amount due is absolutely uncalled for. And then lying to us about reversing the charge until they "found" the money we gave them? Very unprofessional. Lastly, Karina was very unprofessional regarding feedback for her company. She constantly berated us asking us to write a positive yelp review for them. She called a few hours after the maids left to check in and then spent about 2 minutes trying to convince us to write a yelp review, saying she'll call back in a few days if she hadn't seen a review from us. Because of the CC being charged and her dodging our calls, we obviously hadn't left a review. Several days later she called again, telling us to please leave a yelp review for them. We felt completely pressured to write them a positive yelp review. It was very unprofessional to be using yelp as a way to pressure people into giving them positive feedback. We will absolutely not be using these services again. If you look through the bad yelp reviews, MANY people have had issues with being overcharged. We do not recommend this company. read more

I contacted Priority Maids to clear our 3B2B house, and was very pleased with the work that Olga and Berta did. They brought their own supplies, got to work right away, and went from room to room cleaning completely and thoroughly. Didn't need to give a list of instructions, look over their shoulder, or point stuff out (as I've unfortunately had to do with a lot of cleaners in the past!) - they knew what they were doing, were professional, and did a great job! I will definitely use Priority Maids again. read more

Wow! I've just had the maids come over today for their first cleaning of my house. It's a 6 BR house with 3 full baths, an office (and a shedding golden!) They did an amazing job in a pretty reasonable amount of time! We have many kids ranging from age 10-20. The kids also have various levels of messes in the bedrooms. These young ladies cleaned spectacularly! In fact, I feel like our house hasn't looked this neat and orderly since the day we moved in! ;) Before we hired them, we had a cleaning lady. Wish I found Priority Maids first - our last cleaning lady didn't clean half as much and did it less than half as well - and took twice the time :( So far - LOVE Priority Maids, and am looking forward to their very helpful very reasonable bi-weekly cleanings! read more

Management service is horrible. In the beginning they were communicating with me through emails. However when the day of service came no words whatsoever - No one showed up. No emails. No phone calls. Contacted the management through media stating how unprofessional they were for making me change my Saturday plans for them to not show up. Rather than apologizing for THIER MISTAKE, they had the balls to LIE to me and say they emailed me asking for my information but I never got back to them. That's funny because I use gmail and all the same conversation are saved together in one email chain and that one email they "supposedly" said they sent to me magically disappeared... Management, next time you are at fault just apologize and accept your mistakes. Lying only makes your business go down the drain. read more

If you are looking for cleaning needs make sure to call this company! Customer service is great! always quick response and the 2 ladys that were assigned to clean my mothers home were excellent!... Great service Christina.. Also, write a review and get a discount! :) read more

I immediately got a response. They are coming out this week and gave me a free hour in combination to a reduced rate. While I can't rate their service as of yet, their customer service gets a large boost from my previous 1 star rating. Update: After my first rating they gave me a free hour plus a discount and we're here in 2 days. I appreciate the customer service. read more

It was my first time ever contracting any type of service for my apartment. I am satisfied with the job they did. I would definitely contact them again when needed. The manager gave me a 30 minute window of when they would show up and punctual they were :) The women were awesome. I haven't called them for recurring service, though. We haven't really needed it. But if we ever do, I'd definitely go back to them. read more

Spotless! I have been searching for a prompt professional company. I've always cleaned my own home but I wanted a break. These ladies worked for two and a hours and did an excellent job. Christina, the office manager is so excellent! They even had their own supplies and tools. Got right to work. Sorry if I was in the way!!!! Thanks again! read more

Priority Maids - The after of my quarter bathroom! - Office Cleaning Near Me - Downey, California

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Christina, the manager was kind and fast replying to my inquiry. She took the time to explain me everything and find the solution I felt most confortable with. Martha and Rocio came to my home, two very lovely and respectful ladies. They took care of everything in a very professional way, making my house shine like never before: my fridge wasn't that sparkly not even when I first took it home!! They now come every two weeks and I am always looking forward to their accurate and discrete help. read more

I've tried a few maid companies for my apartment, and Priority Maids is the best! They're always on-time and do a really good job. They're really efficient and leave my apartment spotless. I have them come once a month, so worth it! :) I would highly recommend them! Thank you Priority Maids! - Olga read more

I used Priority Maids to service my home before a birthday party for my daughter. Christina emailed me the next day after inquiring on Yelp. We worked out a date and time that worked for me and my husband. They sent two maids, Bertha and Rita to do the initial deep cleaning. They showed up on time, brought all their own supplies and got to work right away. They were super efficient and did a completely thorough job. I was very impressed with their work. The house looked gorgeous! I am now planning on booking with them for bimonthly cleanings to keep my house tidy. Thanks Priority Maids! read more

I called to schedule house cleaning for today and the maids didn't show up. I've called them all morning and have not received a response from them. As a professional, I would never use their unprofessional services and do not recommend them. Not sure why they are still in business. read more

I've gone with other cleaning company's and this one I've liked the most. They've sent me one lady the entire time. She knows what I want, how to fold clothes the way I do and is super friendly. The staffing at the office are helpful and kind. I'm glad I found them. They do it all. I just need a little help, as all mothers do and they give me the help I need to keep my place clean and free of little finger prints lol read more

Really needed cleaning because I haven't done it in a while so I ended up searching Yelp for maid service. Went with Priority Maid because of their review and their availability. They definitely did not disappoint. 1. Came about 15 min early. 2. Very nice people. 3. Went straight to work. 4. Did not waste time. 5. Really really clean. They are definitely pricier than some, but I think you get what you pay for. Love them and will definitely use them again. read more

I had a great encounter with Priority Maids. I searched around and they seemed the most affordable and responsive. The kitchen took the longest but they cleaned everything spotless! Will definitely recommend to my friends and family for cleaning services. I am now looking to establish service on a regular basis to help me! read more

Priority Maids did a great job cleaning our rental house on short notice. Thanks Christina for getting a team together so quickly! They worked fast, and believe me, it was not an easy job! Also, the price was quite reasonable- I will be calling them for our next cleaning job! read more

Great service. Christina was very helpful and on top of things especially when needing a last minute clean up. They're service did an amazing job per request as I have prepared their services as a surprise present for my moms birthday. She was delighted and we will be using their services in the near future. Thank you priority maids! read more

Went with priority maids due to yelp reviews, and I'm thankful I did! They took a little longer that I thought they should have, but they did a great job! My house feels wonderful knowing how clean it is! Thank you! Not satisfied with the overall business aspect though. Lady called me to get payment and claimed the cleaners were at my house longer than they actually were. I was quoted one thing via email, and attempted to charge me a higher amount after the fact. I was charged an extra $1.95 once amount was finally agreed on and she never told me that would happened. read more

I requested service for a move-out Cleaning and drove 30 miles to get to my old apartment. Maid never showed up. I talked to someone, emailed and provided my credit card to hold the appointment. They were supposed to arrive between 9-10 and I waited for the maids to arrive but no one showed up. Very unprofessional. This was a complete waste of time and gas. read more

The review is strictly based on the business and their prices. The poor ladies did a good job, but I'm also pretty sure they didn't get everything that this business charged me for. The price was too high for the services provided. I do know that they charge this much bc they have to pay the person coordinating the appointments. Will not use these people again! read more

Berta and Olga are amazing! Excellent work -job well done! I'll be using them from now on!

They sent over someone to help get our home ready before a party, they guy did good work, I need to schedule them on a more regular basis. I was under the impression that they were going to follow up and schedule those appointments. But I haven't heard a from them. I guess I'll reach out next when I have more time and money. It was a good middle of the road cleaning. read more

Berta and Cristina were amazing! They took an extremely dirty house we were moving into and made it look beautiful. I will be contacting them for repeat services. Thank you Priority Maids! read more

Christina and her team are great. Although we did not have the best cleaning the first time around, Christina was super responsive and helpful in getting us satisfied. The second cleaning was incredible and we couldn't be happier with the results. I highly recommend giving Priority Maids a try. Rare to find such a helpful and personable team. read more

Used this service for my mom to have her home cleaned in Downey. Carmen came and was super sweet and made my moms house sparkle. She did a great job and my mom couldn't believe how clean the place was. Thank you! read more

I don't really write reviews that much, but when I do, it's warranted. I have to give it up to Carina for doing an awesome job cleaning my house. Very clean and very thorough. On top of all that, she was super nice, timely, and very professional. Seeing my house this clean has put my mind at ease. Will definitely be sticking with Carina, she's the best! read more

I was overwhelmed with the dust everywhere in my condo after the remodeling of my kitchen and bathroom. I decided to get help and looked on the yelp reviews. I found Priority Maids and decided to get an estimate of what I needed which was my whole condo dusted and washed. Christina answered promptly and I arranged for two people. Bertha and Jamie arrived promptly on the day we arranged. They were personable and ready to work. I told them about my skittish cats, and Bertha knew what I was talking about, she has another customer who loves her cat the way I do. The two were no nonsense and got to work. I decided to leave to do some errands. When I got home, they said they were done. The condo looked AMAZING. I was so pleased. That night when I was getting ready to go to bed, I opened my medicine cabinet...it was scrubbed clean!! I was so pleased with their service, I will use them again and again and recommend them to anyone. read more

This service had a very fast response time and came on a Sunday. The person they sent was very nice and personable. She also made my small one bedroom spotless! I highly recommend if you want a reliable service. The initial deep clean took about 4 hours with one maid. read more

Very organized and quick to respond. Christine set up the scheduled cleaning service and provided all the necessary information so I had all my questions answered as a first time customer with any cleaning service. Carmen arrived and was quick to begin as soon as I showed which rooms I needed to be cleaned and she was thorough with her work. I'll definitely use this service again and ask for Carmen in the future. read more