I needed my house cleaned for rental. They came in and did an awesome job and took photos for me because I couldn't be there. The pricing is great too. Will used again! read more

Excellent communication from Christina! Gloria was the one who cleaned my house. We had a small delay but Glorias attention to detail and hard work she put in to clean the areas of concern was exceptional. She was Very speedy and reasonably priced! I'd highly recommend. read more

Thank you priority maids. I desperately needed a deep clean for my apartment and Christina responded to me right away and was able to fit me in last minute for the same day. Dee & Maya came to my home to clean. I wasn't home at the time of the cleaning but my bf was and he said they were very nice! And in about 3 hours they finished cleaning my entire 2 bedrm apartment and it looked amazing when I got home. They even organized my baby's crib. Thank you so much, I wish I had before and after pics to show. But I will definitely be using this service again in the future. read more

I used Priority Maids back in 2017 one time, for $30/hr for each maid for a minimum of two hours. I booked with Christina for two hours on a Saturday morning to start at 8am but the maids didn't show up until 9:30am. On top of that, they spent 3 hours cleaning. One maid was actually cleaning and the other just dibble dabbled around. When we were done, I asked the maids if I can pay them in cash instead of charging my card and they said yes. I paid them $180 in cash and later that Monday, I was charged $240 on my card. I tried calling Christina to dispute it. She would say she would look into it and ask the maids but never returned my call or messages. I feel so cheated by this company...if anything, this company must be a scamming business. read more

They delivered as promised and, at $33 per hour, easily one of the best deals around. There is a minimum three hour housecleaning service ($99 total). Service was reliable, thorough and efficient. The kind housecleaning lady easily worked around remaining displaced items I was still in the mist of packing for my move until I was ready and even helped me remove a heavy mattress from my home. Recommended and will use again. read more

We needed a general cleaning for a move in and everyone was not only responsive but very courteous. I wasn't present for the cleaning but my wife was and she had nothing but praises to report. After this review, I will be scheduling another cleaning. read more

Christina had great communication throughout. The cleaning crew did an excellent job and were very time efficient.

Update 5/16/19- Most importantly beware and not provide your Credit Card information, I made the mistake by providing my Credit Card and have been charged without my consent for April and May, I cancelled my service after their cleaners DID NOT show for April service. I have since had to report this to BBB and had to have my Credit Card company issue a new card and block this merchant. ---- I hate to do this but I have to say I agree with another review here which states IF they show up they do a good job and that's a TRUE statement! My issue is with the Customer Service I tried to give them a chance my issues were as follows 1st day of service they were to arrive in the morning and I received a text saying they couldn't arrive until the afternoon-the cleaners came and did a nice job. 2nd time I paid by check (which was cashed)only to find out they later charged my credit card as well-frustrating inconvenience 3rd - I had them scheduled to clean the 3rd Thursday of each month. That Thursday April 18th came and NO ONE arrived and no communication from company. I looked at my Credit Card statement and once again my Credit Card was charged on April 16th!! Two days before service was to be rendered. Extremely frustrated and I am no longer a customer. I emailed them to cancel service and will probably need to change my Credit Card number so I don't get charged again. It's a very uneasy feeling that they can charge my credit card whenever they feel like it! read more

I called them several times after hiring them a time before. No answer at all. I messaged them over and over and they reply every 24 hours with "everyone's out in the field...let us check. My timeline is up now and have to go with the cleaners my apartment complex management wants to choose. Definitely would not bother calling/messaging/hiring this business. Seems like they could care less about anyone. read more

Very happy with the service provided from priority Maids. Appointments are very easy to schedule and they showed up exactly on time, love that, especially coming all the way from LA to OC just to clean my home. They were charming and polite and very hard working. I just moved into an older home a few weeks ago and am 8 months pregnant and in no mind frame to clean at the moment so they were the perfect gift to myself to be able to take a day off and just relax. The smell alone when you step into your home is worth having them over weekly, I just keep taking deep breaths and smiling, a clean home is a happy home and they do an amazing job here paying attention to every detail. I am very strongly considering having them over weekly if not monthly from now on, Priority maids is an affordable luxury we should all splurge on, so glad I cam across them! read more

after a sub par cleaning we gave them another shot. they were supposed to come yesterday (friday) after nobody showing up for 2 hrs after appointment i followed up and apparently cleaners had been in a fender bender but would find someone else for that day or this weekend. at 11am i was told they needed an hour. after multiple follow ups they finally responded at 545 on a friday saying they were all booked up. waited all week for the cleaning then all day for the appointment. calling out of work this weekend to clean the house before in laws come. thanks, Priority Maids! read more

Horrible cleaning company! I wish i could give them ZERO stars! Both ladies were there for 3 hours (6 hours total for both) so when they were done, they said the total was $120. I got an email from one of the ladies today saying that they charged my card based on the 6 hours total the maids were there at 31/hour (for being new customer). This charge was $185 in addition to the $120. I did NOT authorize the $185 & they said they just needed the card on file....Bullshit!!! $300 total for cleaning ?! There was dirty pots still left on the stove & a bunch of dust in the living room under the rocking chair!!! So disappointed!!! Will never use these people scammers again!!! And now, they want to charge me a "small" 5% fee for miscommunication with the maids! The owner didn't know that I had paid the maids before they left so she admitted to over charging me the $185 and will reimburse me but I still gotta pay a 5% fee for an error THEY DID. Lol. What a joke. read more

I contacted several other cleaning services and Priority Maids had the most reasonable quote - they charge by the hour, which is a big plus. They responded promptly and came by within the time frame I requested. Two cleaning staff came to clean our 3500 sq. ft. house. There were few minor spots that were missed, which I notified, and they came back to address those imperfections. I thought the price and overall work was great. I would definitely use them again in the future. read more

Updated review manager was supposed to issue me a refund if I took down my review never received it. Being a small business owner I always give business owners the opportunity to fix a bad experience and make it right. I had my house cleaned by this company by a man and a woman I can't recall names now I think it was Juan. I set appointment up with Karina and have been communicating with her to come and see the half *ss job that was done. They were here for 4 hours and while the Male was busy scrubbing the restrooms and kitchen she was going around dusting. I'm not sure what cheap cleaning products they used but everything was in those Awesome brand bottles you buy at the dollar store. They mopped with an old rag wrapped around an old worn out mop head which scratched and dried out my wood floors. After he cleaned my bathroom sink I had to tell him to re clean it because there was still calcium around the faucet and i poured some limeaway on it so he could easily get it off but he didn't wipe the backsplash or wall above sink and was still dirty so I wiped it myself. After they finished my bedroom I got a paper towel with water and wiped my floor because it didn't look mopped and called Karina and told her they didn't mop was that included? She said yes for me to go tell him to come mop it and for me "not to be shy to tell them what I want" I've had cleaning companies before and didn't have to police them so I asked if they mopped my room and he replied nodded yes so I showed him the dirty paper towel and he shook his head since he didn't speak English the lady with him was translating for me. He went back and mopped it again and then I noticed my wood console in my room still looked dusty so I did the paper towel with water test again and see in pictures what happened. Karina called them in the meantime and I told her the lady was supposed to be dusting but not sure what they are using to clean but everything is still dirty. Karina said the lady was supposed to be his helper and she didn't know who she was that she wasn't on their payroll. I don't know what she told them but the lady came and confronted me and shouted at me "you told my company I don't clean!" She started to argue with me so I asked her what are you cleaning with and wiped the console with a wet paper towel and showed her the dirt she said the company doesn't give us good cleaning supplies I use windex. Windex on wood? Karina later told me they are supposed to bring their own supplies which I told her was all 99 cents bottles and their vacuum didn't pick up cat hair on any of my throw rugs so I let them use mine and I offered them my mop too which they declined. I sent Karina all the photos and told her I know my house needed a deep cleaning its been neglected thats why I asked for 8 hours but I if I had two people really cleaning for 4 hours each it would have been done they had to go back and re clean everything I pointed out so she gave me 30 dollars off and said she wanted to come down to see what we could do to fix it. I tried setting up the appointment for over a week and I finally gave up and spent the day yesterday going over everything they missed so I could have a clean house for mothers day. I want a refund and I will never use them again. read more

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Priority maids do a great job. They are on time, they are quick, they are affordable and they pay a lot of attention to detail. 5 stars all the way around. read more

Great service and a good price! Christina is very helpful and accessible through Emails. Requested a deep clean for my 1BR apartment and now I obtain services on the regular each month. Definitely Recommend! read more

After speaking with Christina we set up a appointment for today she said they would be here between 11-12. Olga and her team showed a couple minutes before 11. I showed them what I wanted clean and they did such a great job. Very detailed and very friendly. Thank you guys for great work. I look forward to working with Christina and her team again. read more

I had to make some last minute changes and the manager was very accommodating to help me reschedule a different date quickly. She was very responsive any time I had to communicate with her. On the date of the cleaning, I had a great experience with Christena who helped me clean my cabin. She worked hard the whole time she was there and had a great attitude! Overall I had a great experience the whole way through. I highly recommend this company and will be using them for future services. read more

Priority maids quoted me $103.00 to clean a 2 bed one bath apartment but charged my credit card $191.95 without calling me or any indication of any added fee's. I called them for an explanation and they said my place wasn't clean, um isn't that why I called a maid in the first place, pretty rude response. It was a bit dusty but not gross and I don't have a lot of furniture. The blinds weren't put back, the hardwood floors didn't shine and overall just a fair rating for the actual cleaning. read more

My wife and I needed someone to come and deep clean our house. Priority maids had a great rate for cleaning and was very responsive. Gloria spent all morning on our house and it was spotless when she left. Very easy to pay invoice through paypal as well. The whole process was super easy. Highly recommend them! read more

Christina was very responsive from the start. We quickly set up an initial cleaning. The team did a great job cleaning. We look forward to continuing to work with Priority Maids. read more

Not too happy with my experience, I was looking for a bi-weekly cleaning and they were recommended by a close friend. For starters they were an hour late, understandable maybe previous home took longer than expected or couldn't find the home but an hour in unacceptable. In regards to the cleaning, very poor. They may have been tired from the previous home. There were things that weren't even touch or if it was it was half ass. Some parts of the counters weren't even cleaned. We have a $7,000 stainless steel oven, we left out a stainless steel cleaner just for it and it wasn't used and they must have used some type of rough brush because it is completely scratched. I emailed the office manager Christina about the job that was done on Friday and I still have yet to receive a response. I was extremely disappointed. read more

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We have been using Priority Maids for a while now and have been really happy with their service. They come in the window designated and are efficient and effective. We have even seen them vacuum our three dog pillows! That's the extra little touch that demonstrates a lot of care! Thank you for keeping our home clean and nice looking! read more

When I had to move unexpectedly, I didn't have time to do the deep clean myself so I called Priority Maids at the last minute, and let me tell you about my experience: First- Christina from the office was fast, friendly, and so helpful with her answers to ALL of my questions. She answered my first email within an hour. Every email we exchanged was quick and courteous. Great job, Christina. Second- my cleaning team, Christina and Jaime, did an amazing job! AMAZING. My previous property manager was extremely picky. We'd been with him 8 years, moved 3 times, and every move he found something to charge us for. But NOT THIS TIME! kitchen- spotless bathrooms - spotless baseboards, ceiling fans, blinds, window sill , so many mirrors! All SPOTLESS! And do you know what my uberpicky PM said? NOTHING! he just sent me a 100% refund of my deposit. Getting my deposit (ALL of it!!!) back was great, but having that HUGE chore taken care of so I had one less thing to stress over while moving and working 50-60 hours a week was the best. Finally, I was so impressed by their service that I am having them come clean my new place this weekend. I've never ever hired a cleaning service before, but they have certainly shown they are worth it! Call them - you will NOT be disappointed. read more

Scheduling was easy, the team that came to my house did a great job! Looking forward to having them come again.

The team that came to my home did an amazing job! I am a total clean freak and want things cleaned a certain way. They were able to clean my house just they way I like! read more

I have been looking for a maid service to help me clean my house. I work a lot of double shifts and just don't have the energy or time to clean without feeling overwhelmed and unrested. I also cannot relax in an unclean house. After getting the run around from another maid service I messaged priority maids. Christina the manager was friendly and set me up right away. Carmen came to my house. She was equip with all she needed to do the job and she was friendly and professional as well. She clean the MESS OUTTA MY HOUSE! I will most definitely be using this service again and requesting Carmen. I am pleased. read more

I had set up a day for a deep cleaning a week ahead of time, all my information was taken and the lady I spoke to seemed sweet. I never received a email confirmation, and when I called the Friday (2 days before my booked cleaning) no one answered. Saturday I called and messaged and no response. It's really disappointing as I had booked this and waited a whole week for my new house I moved into too be cleaned. I would not recommend they do not communicate. read more

Priority maids did a terrible job at communicating with me and making sure that they were able to attend to my home. I had asked them to come on a specific day and after confirming with them over email and giving them ALL of the information they needed, all they needed was my billing information. I let them know that I was uncomfortable sending that information over email and took them up on their offer to have someone call me for that information. They not only did not call, but after calling them several times to get that information and leaving several voicemails, they NEVER SHOWED for the service. They didn't get back to me until the day after I really needed service. I will not use nor recommend to anyone that would need someone to clean their home. read more

I had someone living full time in my RV for a few months who had cats and a dog. Dee came to clean it and it looks and smells fabulous!!! I'm so happy I will definitely be calling again! Seriously thank you Dee and Priority Maids!!! read more

I had great first experience with Carmen. For $100, she cleaned my three bedroom apartment in three hours and twenty minutes. She did everything except enter the bedrooms themselves. She did a great job making the kitchen as nice as it could be, and she cleaned the main bathroom very very well. I live with two other men. We are not very neat and nobody wants to clean. It's difficult for us to delegate housework. Finally, we decided one day to hire a professional service. I live in Downey, and this company came first on a Yelp search. They had a lot of good reviews. Oftentimes, it's hard to trust Yelp reviews. You're never quite sure how authentic they are. I am happy to say that this place does a good job for a good price. They respond quickly and professionally when you write them an email. They send a high-quality maid in just 2-4 days after you request help. For now, I'm going to keep using them. Give them a try. read more

I am selling my home and needed a quality cleaning service. Yelp to the rescue! I sent a quote request to three services and Christina was the fastest to respond. She was and is very professional, accommodating and knowledgeable. She gave me a quote that beat out all the others and she offered me a first time customer special. Seriously?? Naturally I went with them! She sent Berta & Olga and they did a fantastic job - they scrubbed my bathrooms and kitchen until they looked new! They were on time (early actually) and had their own supplies. They went right to work with no delay - I was so impressed I re-booked for another cleaning the day before open house to clean the remainder of the house. I am very pleased with Priority Maids and I highly recommend them! read more

So thankful I came across Priority Maids on Yelp! Christina arranged for Jaime and Bertha to clean my condo within a day. Fantastic customer service and excellent cleaning! I have set up a recurring cleaning every month and look forward to maintaining this service. Highly recommended! read more

Don't even bother. I've had tried several times to get something scheduled and just leave me in read. If they don't want to offer service they can just be straightforward. Even left them my personal number and nothing. Unfortunate. read more

I had my house cleaned a week or so ago. The 3 stars is for scheduling me with such short notice, showing up on time, and cleaning. I deducted two stars for bleaching my blue bathroom wall with white spots and just an okay cleaning for the cost. read more

Priority Maids - Permanent white spots. - Office Cleaning Near Me - Downey, California

if i could give them a zero, i would give them a negative 5! this is a scam. do. not. even. try. to. book. with. them! they were set to clean the house on a specific date but messaged in after their supposed schedule and inform that her cleaners got into a big accident. so okay, of course i agreed to move it few days after. guess what, they did not even bother replying to my messages even on the day of their schedule. ha! i was such on a stressful zone! i had to call in diff suppliers to clean on that day cause important people are coming over to the house. they're awesome at ruining your day, guys. then few days after my second schedule (which is at this moment), they made another excuse that they do not have access to their phones and emails cause they are moving offices. l o l ! one of the worst lie i ever heard! save yourself. choose others, please. there are others who are true to their promise, professional very considerate and most of all h o n e s t! read more

I am so grateful for Priority Maids. I manage an apartment complex and was looking for a cleaning service I could rely on. Christina, the office manager, was so helpful. She had Bertha and Jaime come over the day after I contacted them! Then, when I realized that the oven had not been cleaned, Christina sent someone over the next day to clean it. I really appreciated that. I will be sure to use Priority Maids for my future vacancies. read more

This was the cleaning of an 1,858 sq. ft. (4 bd., 2ba.) rental property with all vinyl plank flooring. The renters did a superficial cleaning when they moved out. I hired Priority Maids to give it a 2nd pass and fine tune the cleaning, including the Kitchen cabinets (inside/out), blinds, windows (inside/out), ceiling fans and 2 bathrooms. The floor was wet when I met them upon completion, so we didn't have a chance to inspect the work until the next day. Upon inspection, the maids hadn't cleaned the ceiling fan blades (filthy) or the outside windows. These were two of the key reasons I hired a cleaning outfit to begin with. There were two maids and they spent a total of 4.5 hours. I can't say that I would recommend them again unless physically present to monitor the work to ensure everything is done that was asked for in a reasonable period of time. read more

I had a wonderful experience with Priority Maids. I have used several maid services, and Priority Maids is by far the best. Christina the booking manager was very responsive and professional. She even contacted me through text to update me with information. Gloria my assigned house cleaner was AMAZING! I needed a deep cleaning on my 3 bedroom, 2 bathroom home since I am 9 months pregnant and had a baby shower the next day. She was thorough and efficient. I was worried hat 1 housekeeper wouldn't be enough, but Gloria was able to clean everything in a timely fashion. Not to mention the pricing was very reasonable!! They don't charge you for the "extras" like cleaning your refrigerator, etc. I highly recommend this company!! read more

Was interested in hiring a housecleaning service to use once or twice a month and requested a quote. The owner responded quickly and sent out 2 people a few days later. They were very nice and personable and did a fantastic job! Price was reasonable and I will definitely use them again! It's a wonderful feeling to have the cleaning done and my time can be spent on other things ! read more