Super disappointed in my experience with this company. I work from home and requested two people to make it faster and avoid background noise during calls. One person showed up. And she was there from 9 am to 3 pm. Nearly my entire work day was spent with banging and vacuuming in the background.
At 1:10pm, I heard the vacuum running in the living room, but it didn't sound like it was moving. I walked into the kitchen to let her know I had to leave in one hour. I found her drinking orange juice from one of my wine glasses, which are kept on the TOP shelf of my kitchen cabinet. Are you kidding me?!?! I'm absolutely okay with someone having a drink, but to not ask?? SO RUDE. And to use a wine glass?!?! And she nearly dropped the glass when I walked in on her, she was so shocked!!
I told her I was leaving in an hour. So at 2:55 pm (one hour and 45 minutes later), I had to tell her to leave the house. And she wasn't done. She mopped the kitchen with a dirty mop and there were streaks everywhere! I had to remop the entire kitchen. There were streaks all over the counters and refrigerator. There were streaks all over the bathroom mirrors. When she was collecting her things to leave, she included 2 bottles of my cleaners from under my sink. I'll assume that was an honest mistake.
Just to clarify, this is a 3 bedroom, 2 bath house that was cleaned 4 weeks prior by another company. My point is that it wasn't super dirty. For 2 bedrooms, I said to only vacuum and do nothing else. She spent nearly 45 minutes in each room. In our office, I said to only vacuum and nothing else. She spent over 30 minutes in the office.
The kicker here is the vacuuming. Hind-sight is 20/20. She turned on the vacuum in the main bedroom and was cleaning for nearly 2 hours. She turned on the vacuum in our office and was there for over 30 minutes. When I caught her in the kitchen, she also had the vacuum on in the living room....again just running. I have absolutely NO DOUBT that she went through our things. The purpose and reason I have yet to understand. In our office, all sorts of papers were moved around my desk, and she was just supposed to vacuum a 5'X7' area rug.
Bottom line, this happened 6 weeks ago and I still feel violated. I don't think I will ever hire another cleaning company after this experience. I was too trusting. I was forced to take work calls outside because she was taking SO LONG. Which left my home open and available.
I'm happy for those customers that had a positive experience. I'm sure there are some employees that do a great job. The ONE person they sent to my house did not do a goo job, did not respect my time, made me feel uncomfortable, and caused me to be weary of all house cleaners. read more