Buy from PRIORITY HONDA...they'll take very good care of you!!!! Please read my review and don't buy from Casey Honda in Newport News! "NEW HONDA BUYER BEWARE..." So I came in to purchase a new 2018 Honda Civic Si Coupe. I was pricing this car at two different dealerships. Priority Honda in Hampton quoted me at $23,576 and this did not include the $500 recent grad rebate and the $500 military rebate. Casey Honda said they would match their price, actually they said they would beat their price. After going back and forth and back and forth, I thought I had been given the deal they promised. I signed and took their car on Saturday, 19 May 2018, and drove off with my new car...or so I thought! One of my follow-up tasks was to provide the dealership proof of insurance. On Sunday, the day after I went to the internet to look up their fax number. As I searched for their website, as Casey Honda came out on the results, I clicked on what I thought was the dealer website but looking back on that night, it was 2 or 3 in the morning and the link I clicked ended up being this site. Yelp.com showing reviews for Casey Honda in Newport News. I was on the site and could not believe all the "One-star" reviews people were giving. Something just didn't feel right on the purchase I had just made...it just didn't feel right. I went outside to the car where I had left the paperwork and started looking at what I had done. Turns out, they actually sold me the new car at MSRP pricing and tried to mask this fact with the rebates, tax, title and license fees. When I pulled out my calculator and started subtracting all these amounts, the actual price of the car was $24,435.15. Not does this look like a deal compared to Priority Honda's Price of $23,576 before rebates? I think not. Remember they said they would not only match but also beat their price. Now to take some responsibility on signing the paperwork, I 100% do! But when I was in the finance office I was mostly concerned about warranty information and GAP insurance. I thought my negotiation of the car pricing was done but after looking at what Casey Honda did, I was really upset, no...I was pissed off! The one thing that saved me was that they offered a 3 day money back guarantee no questions asked. I was sick to my stomach and couldn't sleep. First thing Monday morning, I went to the dealership, walked in and requested to have my keys and my trade-in back. When asked what was the reason, I explained to Todd (sales manager), that they tool advantage of me and tried to pull a fast one, he replied we sold you the car for the price we said. Again, does $24,435.15 look like it is better or cheaper than Priority Honda's quote of $23,576 before rebates? Not even close... The whole experience at Casey Honda was terrible, it was long and I would recommend based off my experience and others that have left only a "One-star" rating, PLEASE DO NOT BUY FROM THESE GUYS!!!!!!!!!!!! PRIORITY HONDA, IS THE PLACE TO GO!!! I got the price they said, I got the best trade-in for my car, all the rebates and financing at only 1.9%...Ohh and most important is the whole entire experience was second to none. I was in and out of the dealership in record time and this was the quickest buying experience I ever had...period!!!! To the employees at Casey Honda who tried to take advantage of me...bad on you, your upper management should retrain all of you and get back to the basics of the customer comes first and when you make a promise to the customer, you should keep that promise!!! To the employees at PRIORITY HONDA, Myron, Joel, Scott and everyone else...GREATEST CAR BUYING EXPERIENCE EVER!!!!! A GREAT BIG THANK YOU!!!! C.M read more

If you are considering buying a car, these are the people you want to deal with. There are no others who compare. Priority Honda Hampton When we arrive, the first person we see is Mike, one of the very people that Annie, our online contact, said she would introduce us to. Mike said, "Let me get BO." Both of them were very friendly and professional. BO went to get the Jeep, brought it over for us to look at. Mike said, "I will see you when you get back." "I'll have everything ready for you."We took our test drive. Everyone knew that we loved it. Of course, we'd spent so much time looking for it. Annie even texted me to make sure that we were the ones in the Jeep; she was worried someone else got it. She was very sweet to check on us. Now comes the part that takes hours, days even. I dreaded getting this far only to be shut down this late in the game, but we went back. To my surprise, for the first time ever, everyone was nice, professional, and willing to help us make the deal happen. Keep in mind, I wasn't expecting the world, but we were treated like humans like our time and business were important. Mike got the information that he needed. He whisked away, saying, "I've got this for you." Even Brian, the Business Development Manager, you know the Head of Internet Sales, Annie's boss showed up; He talked to us while BO deftly compiled the information he needed to get the process moving. They all seemed to work in tandem like a well-oiled machine. Mike returned with the offer. He said this is the best I can do almost apologetic. His offer was spot on, better than any of the five others offers I received before visiting Priority Honda Hampton. Was it perfect for me? No, we knew we were upside down in our car. We knew we were going to have to make it up somewhere in the deal, but here at Priority Honda Hampton, we were treated like humans. We were not discarded as a nuisance or subjected to "doublespeak" to confuse us and separate us from our money. No, here at Priority Honda Hampton, we were treated as partners in how are we going to solve this situation? What can we both do to get this deal done? They were very helpful down to the last detail. Now keep in mind that it is late, and their dealership is closed. They were not like "It's time for you to go like the others." "No." BO stayed by our side the whole time, putting out fires as they arose. Making sure all the details were correct so that when we finally found ourselves in Wesley's Office, he is the Business Manager, everything was ready. We were already prepared for what Wesley was going to ask us. We had a chance to make an informed decision before we even saw him. It wasn't like it was necessary. Wesley was polite, patient, and a pleasure to work with. He explained everything until we understood and were satisfied. Now a side note for BO. The whole team is so wonderful at what they do that I asked BO during our time together that if he found us another vehicle of a certain type that we would be interested. He and his team are so good at what they do; I believe we will be looking at another vehicle very soon. I cannot sing the praises of the staff at Priority Honda Hampton enough. I have bought 15 cars in my time from different dealerships and different people almost all bad, but I have never had such a positive experience as I had today with the wonderful people of Priority Honda Hampton. I can't thank them enough. If you are considering buying a car, these are the people you want to deal with. There are no others who compare. read more

My experience with Priority Honda in Hampton was wonderful. I had come to priority because my husband has always been interested in getting a priority vehicle since our previous vehicle was totaled due to a manufacturer issue. We came upon some rough times and had some credit challenges, but was in desperate need for a vehicle. I wasn't sure if we would be able to due any financing because we had just went through bankruptcy and a lot of places we spoke with told us it would be very difficult, but we tried any way. I originally was searching online and came across the Honda Pilot on Priority Honda Hamptons website, so I decided to give them a call to see if they would be able to do anything for us. I originally spoke with Levi Whitehead who assured me if was possible and more than likely could get me into something. I went home and discussed it over with my husband. When I called back I was put through to Mike Timmons, who was wonderful. He was very quick and helpful throughout the entire process. I felt very comfortable with him and he seemed very determined to help us out. He also was not pushy at all. I know a lot of dealers we have visited in the past is determined to make commission and I did not feel that way at all with Mike. He wanted us to be satisfied with the vehicle and comfortable with our payments. The original car we looked at was a Nissan Pathfinder and was very nice, but when it came down to payments, we weren't sure we were comfortable with the price. Mike helped us look through other vehicles and ran a Honda Pilot which we loved. Payments were lower and we felt this was a great vehicle for our family of four. We ended up financing the Pilot and we absolutely loved working with Mike doing it. Thanks Courtney read more

MikeTimmons is the most amazing sales person. A few years ago, he sold us a beautiful Cadillac CTS (mind you, we did not come into the dealership to buy a car that day). Mike worked not only with us but FOR us to get that car. We were very happy with it and knew that Mike was always there should we need help. The other day, we came into Priority to get a new warranty for the Caddy (again, not planning on getting another car). After discussing the price it would have cost us to get a new warranty, Mike helped us and, again, we got another new car. Mike worked very hard to make it happen for us. We know that Mike always has our best interest in mind and that his goal is to make sure we are happy with what we drive out with. Our running joke now is that someday we will come to Priority with the intention of buying a car. Trust me, we will definitely be back and will make sure that Mike is our sales person. I have already recommended Priority and Mike to a few friends. We are love the fact that our oil changes and inspections are covered for life and I enjoyed having my nails done and having a cup of Starbucks while waiting for the car. Mike is definitely an asset to Priority Honda. He makes sure his customers are happy, feel at ease. and lets us know that he is always just a phone call away should we need any help. Thank you Priority and Mike for everything.....you have a customer for life!!!!! read more

I can't say enough about the great experience my family had with salesperson Mike Timmons as he helped my father buy a great new-to-him car at Priority Honda in Hampton today... one he absolutely loved, was confident would suit him well, not only financially, but also in comfort and peace of mind, (which was of importance to me), for him. Mike took the time to research, look at all the options, asked the right question, and utilized the resource of the Priority Group to make my fathers experience the best it could possibly be. As I knew it would be. A few years ago, I bought a car from Mike Timmons.. With his knowlege, attention to detail, and genuinely caring about my purchase experience, not only for that date, but in the future, I made a decision then that I personally would not buy a car from another salesperson, and have always referred family and friends to him because I KNOW he will take good care of them. I also refer my customers to him, when they ask who is the best person I know who they could really trust when buying a car. When I am ready to get my next car shortly, I am confident with Mike's salesmanship, knowlege, and experience, and the Priority Group behind him, I, and others, will be a Priority customers for life.... read more

I contacted the dealership via their website and immediately received a personal phone response from Annie Sears. She was most informative and pleasant to speak with. Ms. Sears could not be available the following day when my wife and I were to visit to view the car of our interest. However, she scheduled Brian Guthrie to assist us at 10:30 the next day. Upon our arrival, Brian was there to immediately greet us at the door and had the car ready and waiting for our inspection. The vehicle was in all respects exactly as presented on the website. After the usual back and forth on price (that has to be expected) we reached a deal and concluded the purchase. Having spent a considerable amount of time researching the Honda product line and the various Honda dealerships, I have no doubt we made the best choice in selecting Priority Honda. Brian Guthrie was very professional in his approach to this sale and readily answered all of our question in a manner that gave us confidence we were being treated fairly and with respect. I am a 78 years old whom some consider to be that typical grumpy old man; Brian handed that aspect extremely well. read more

It gives me great pleasure to stop in a dealership like Priority Honda of Hampton, Virginia. I was greeted by Mr. Sheldon as a sales rep and he presented himself very profession. He give me detailed information on a Honda Ridgeline 2022 RTL and why I should trade in my Ridgeline Honda 2017 RTL. I was very intrigued, but very Interested in the details. With no real pressure to buy a vehicle he introduced me to his manager Mr. Ridden. He wanted to work on locating me a vehicle that I would be interested in which was located in Chesapeake Virginia. That vehicle was sold before we could get all the details an arrangements in order to move the vehicle back to Hampton. So the manager (Mr. Ridden) and Mr. Sheldon convinced me to look at the Honda Ridgeline RTL-E on the show room floor. Because I saw the honesty between the two gentlemen's convinced me that this was a good deal. It was great to see honest and integrity still in the sales market and they earned my respect. And I truly appreciated and respected the two of them and we may the sales complete. I would recommend Priority Honda of Hampton Virginia to anyone. read more

I had the best experience in October buying my 2015 White Honda Accord Sport. I was told to find Tina as a salesperson and I"m glad I did. She was professional, and very helpful. We test drove the new Honda and I was sold. I traded in my 2010 Altima coupe and actually got a fair deal. At the last minute, I changed my mine on the color of car I wanted to purchase and it was not a problem. They searched the lot and Tina ame driving up in the white car I wanted. The sales manager came over and spoke to us and was very polite and pleasant and made my car deal a nice experience. They do care about you..I noticed one of my new wheels had a gouge in it after it was detailed. I brought it in and it was taken care of. I've bought many cars in my life and I can truly say that Tina and Priority Honda made my car buying experience a nice and great experience!!!! I am so impressed with the sales people and the dealership, I'm going back to purchase a car for my 21 year old daughter next month. Guess who I want as my sales person? Tina!!! Thank you Priority :) Cherine read more

We recently went to Priority Honda in Hampton to look at q vehicle. We were approached by salesman, Shane Thompson. We informed him that we were not buying today. His persistence paid off. After determining that we were interested in the CR-V and not the HR-V he then helped us narrow down which package would benefit us the most. I wanted the sportier looking rims and he was able to find the perfect vehicle for us. He was VERY patient and KNOWLEDEABLE and found the right vehicle (color, AWD, and price). They had to retrieve the vehicle we wanted from their sister store in Chesapeake. By the time we got through with all the paperwork our vehicle had arrived from Chesapeake and Shane made sure it was detailed, gassed up, and the new plates were put on. I recommend ANYONE in the market for a new or used vehicle to visit Shane Thompson at Priority Honda in Hampton. He made our sales experience a pleasure and a breeze!! Thanks Shane!! Laura & Caitlin read more

In September I purchased a Ford Focus Sedan from the Used lot at Priority Honda in Hampton. Michael Brackin was my salesman. He was extremely helpful to us in finding the car that I wanted. He went the extra mile to be sure I was happy with the car and the final deal. I appreciated his helpful and friendly attitude. Then, in January, I got in my car and a symbol came up that I was not sure of the meaning. I called Michael. He was as helpful as he could be since my car was a Ford. He referred me to Tom, the used sales manager, who found out what the symbol meant and helped me resolve what was not really a problem at all. Michael wanted to be sure I was pleased and helped so he called me later to see what had happened. I cannot tell you how pleased I am with my car, the financing and the help both Michael and Tom gave me. I would recommend you car lot to anyone. Thanks for a great process. read more

I needed a new car after the HRBT decided the car I was driving didnt suite me anymore... after a few days of shopping and endless headaches from the constant badgering of used dealers from the 7 cities, I stopped into Priorty Honda Hampton used cars to see two cars I found online. Katherine met me out front with a smile and warm handshake. She offered to assist me and didnt pressure me at the least. The pricing was just near perfect to the competitors and per KBB or NADA. Terry the sales manager was also a great help, actually the whole team made my experience quite pleasant. I can say, when I am in the market for a new or used car again... Priority Honda Hampton will be the first place I go. They made me feel like family and my customer satisfaction was thier priority. Thanks again Katherine, Terry and the whole team for getting me in my 2009 Suburu Impreza WRX! Regards, William D read more

Writing this review for your sales person Jared Mitchell and his exceptional customer service. I plan on purchasing a vehicle in the near future. Jared reached out to me knowing that I was in the market for a reliable vehicle and has been in contact with me every couple of weeks making sure he address my concerns. He has been working with me and my financial budget for the last two months. Since I live out of the area Jared stays in contact with me to let me know of the inventory and ensures that I am comfortable with the information he has provided to me. I advised Jared that I will definitely purchase a vehicle from him in the near future. I usually don't write reviews but I needed for everyone to know how patient Jared has been with me. I have to say this is how you make a future customer feel special. Jared I will see you soon :) Thanks again Erika C. read more

Brad Young warmly welcomed me when I parked at the dealership. He introduced himself and asked about my objectives. We sat and discussed the type of vehicle I wanted and my payment expectations. Then we walked around the lot looking at cars both new and previously owned that met my likes and needs and budget. We also discussed others cars that did not catch my interest. We found only one new car that I liked. Brad kept in touch with me after I left their site (1 call in the week that followed). A week later I was asked if I could come in which I did. I found another car that I liked so I spoke with Levi Whitehead about the financing. I left that day with my new car, my old vehicle turned in and a smile on my face. I enjoyed the experience because I was NOT hounded, Brad and Levi were patient with me and I have a new car that I really like. read more

My experience was absolutely amazing!! I'll start with the fact that I absolutely dread making large purchases. I usually go into them having done research and obsessing, so that I don't feel overwhelmed by a salesperson offering me a million options because I haven't decided what I want. The staff at Priority Honda Hampton was extremely courteous, straight forward, and a pleasure to work with. The professionalism of Jason Setliff., Keith McCullar, & Derek Holden was indescribable. I made two trips to the dealership and was treated with respect and kindness during each visit. I asked a ton of questions and at no time did anyone seem impatient or frustrated. In addition, the Priority Honda training program must be solid because Jason was knowledgeable about specifications, features, etc. Solid team, overall! read more

Just took my mom two days ago to purchase a car from Priority Honda Hampton Va and the sales person she had was awesome, he ensured that he will take care both my mother and I and he surely did....He made sure we felt comfortable and so fit that everything was going to work accordingly as such and it did, I am truly thankful she was taken care of by this man. I will be gladly to recommend family or friends to Priority Honda in Hampton and also give a specific name to ask for an that is Sales Rep. James Shorter, what a great guy!!!! Thank you also to the Team, she is really enjoying her new Hyundai Sonata.... Happy Customers, Mother/Daughter Vanessa Elder Sharika Jones read more

Went to Priority to purchase a new vehicle and was very happy with the experience. My sales person Alex was very knowledgeable and answered every question I had. The price was very fair and they agreed to my offer without any haggling, which was much lower than the sticker price . The thing that really earned them a 5 star from me was that I was pre-approved by my bank and the finance manager let me know that he could possible get my rate a little lower and still keep my loan at my bank, I was reluctant but he delivered again. The entire process only took a few hours and Alex followed me to my house and brought me back to the dealership so I could drive my new car home that night. This entire team was professional and they have earned my business on my future vehicle purchases. read more

I recently purchased a 2016 Honda CRV from Priority in Hampton. I live outside of Richmond and was very specific in what I was looking for and couldn't find it locally. I searched on the Internet and found the exact car that I was looking for. I sent a message on their website and William (Sales Manager) reached out to me. I knew what I wanted to pay and how I wanted to pay and William, along with the salesman he connected me with Travis met all of my qualifications and made it so that I only had to make one trip to Hampton. The whole buying experience was the simplest I have ever had. I'm recently widowed and it's the first major transaction I've had to do on my own and they could not have made it easier. I would definitely buy from them again and I love my 2nd Honda CRV. read more

I live in the Winchester, Virginia area but was recently visiting friends in Tidewater. Coming out of the Hampton tunnel I lost power in my 2012 Pilot and my check engine light came on with a code. I called Miller Honda in Winchester and spoke to my regular service tech. Amy Hoover then called Priority to relay all of my warranty info to Priority. With NO appointment...no notice, and no previous experience with Priority I was in and out in less than 3 hours. The service was terrific. The Service tech Dave Rose treated me like a regular customer. Sarah Koenig kept me updated while I was waiting for my car. Great to know that Honda quality extends not just to the service at the selling dealer but to other Honda dealers as well. Congratulations Priority on a job well done! read more

This is without the worst dealer I have ever dealt with. I offered a price on a 2019 CR-V AWD Touring and was (by e-mail) excepted by 2 sales people and the manager. As so far as to set up a pick up day ..2 days before the manager said Priority could not accept this offer. This was a very disturbing process to deal with, anyway they must not read their e-mails are maybe just try to get you into the dealer to put on the sales deal..maybe they just don't care about customer service and this is before you buy the vehicle. Also the manager of this location didn't bother to return my e-mails/ calls... I don't write many reviews about anything but felt this needed to be addressed.. STAY AWAY.... read more