Morris was fantastic. We were about to purchase a car at another dealership (had placed a deposit and all), but changed our minds and went with Priority because we decided we'd rather do business with Morris instead. read more

These guys are really good at dodging there commitments and donot have any integrity. Bought new accord on Feb 2017 with platinum warranty and they refused to even replace a flat tire with the excuse that platinum warranty that i have does not offer tire replacement. The platinum warranty was sold to me saying that this is their recommended warranty and will cover everything under the sun. read more

I've had priority Honda for two years now and I just recently trade in my accord to newer model with no problem. I have never had an issue, the service is good and I love their priority for life. I would recommend it to my friends and family. The sales rep who assisted us was awesome, Jason Hill. read more

Priority Honda Hampton - Car Dealers Near Me - Hampton, Virginia

I went there to buy a car and Wes who was in the finance department told me the lowest interest rate they could do was 6%! He basically told us that because he knew he didn't want be be there and he didn't want to help us. I guess maybe it was time for him to go home. Unfortunately,he did want to sell us extra warranty which didn't cover everything. Wes unprofessional and very rude person I had ever come across with. I mean his face was like very serious and it seemed like he wanted to leave his job to go play video games instead of helping a customer. The next day these desperate people wanted to still sell me this car after I had left their dealership with very unpleasant situation. Instead of them apologizing to their customer the salesperson texted me saying how his manager finally figured out and all of the sudden magically the interest rate became lower. No apologie came from priority Honda Hampton. read more

This has been the best car buying experience I've ever had especially under the circumstances I was under. John was professional yet friendly and compassionate to our needs. Joey not only put together a great deal for us but also predicted how much we would love the car. I wouldn't hesitate to buy from priority again or recommend the dealership to family or friends. Thank you read more

I had previously written about a unfortunate experience involving a quoted price for a car I had received through the "internet sales department" at Priority Honda Hampton. I want to share that I posted here on Yelp about that experience and was subsequently contacted by the General Manager Mr. Davis a few days later. After a few phone calls between us we were offered that car at the price that was quoted to us. We went in and the paperwork was already started and we bought the car we originally wanted. Mr. Myron Freeman, our salesman, was top notch. We cannot say enough good things about this young man. Mr. Scott Crews, finance manager, made the process seamless and we left a short time later with our new vehicle. We never thought we would end up with the car we really wanted. We are happy that Priority Honda Hampton really does care about it's customers. read more

Bought a Honda CRV using the USAA buying service. Our salesman Will Mitchell was great. Took extra time to show us all the features. Great experience. read more

I bought my car here 3 months ago and it was a great experience. Just had it serviced yesterday for an oil change and it was smooth and quick despite having 4 people ahead of me I was in and out in less than an hour. Clean waiting room with coffee available. Plenty of seating available. read more

I called Priority Honda to get a quote on replacing a Timing Chain Tensioner and spoke to Tim. He quoted me $400 for parts and labor. I wanted to call around so I also called Casey Honda. Casey Honda quoted ne over $1,000 for the same work. When I told them that Priority quoted me $400 they tried to back track and say they will price match their quote. Then they tried to blame the Honda website for the bad quote. I told them that I would rather do business with an honest company and I will be taking my car to Priority Honda. Thank goodness for the honesty at Priority because had I not called them first I could have been ripped off by Casey Honda. read more

Called and made an appointment through the phone, and showed up 15 minutes prior and have the car setup for an oil change. It took 2 hours + just getting an oil change done. I with I wouldn't of bought a car off priority dealership to deal with this hurry up and waiting mess. read more

Terrible, untrustworthy sales manager. We agreed to a price via email and set a day for me to come in, had me drive all the way from Richmond to Hampton with a 2 year old toddler, 7 months pregnant on my husbands only day off only to tell me that the car we agreed upon me purchasing was a demo being driven by the GM. Asked me if I wanted to consider something else. I'm no thank you! I will be spending my hard earned money with someone else. read more

Priority honda Hampton...Beware of used car contract. Test drove car and everything was fine. Bought car this weekend and on way home, stereo fuse blew. Fuse keeps blowing. Called to let them know but refused to even diagnose. Make sure you don't sign their no written or implied warranties. They really don't care about you the second you sign. Very smug and fake. "Not enough money left after the deal you got to pay our service guys to look. You are a hell of a negotiator".. Taking recall work elsewhere and can't wait to remove priority stick off my Hundai suv. I wouldn't purchase here when there are so many other options in Hampton roads. read more

My husband and I just moved back from Seattle and needed a second car. Matt Smith sold us a 2016 HRV without stress! It was an enjoyable experience. If you need a new Honda find this guy! We couldn't be happier! read more

I am so upset with this location. When I came to purchase my car 1.5 years ago everything was great but the experience when coming for service is nothing like that. From half done car washes at the end of service to not securing parts in my vehicle. I just took my car in and had to bring my son with me because it was before he started school. I called ahead to see if any other appointments were available, explaining my child care fell through so I'd have to find a way to get my son to school and not once did the guy who picked up mentioned Honda had a shuttle service. Would've been nice to know before I spent $26 on an Uber to go and come back. By the time I heard a man asking if anyone needed a ride, my Uber was ordered. Very disappointed with the service here. read more

Had my car serviced here today. They were super busy but my car was done in a timely manner. Jim was quick and friendly and even gave me a great restaurant tip! read more

Went in for State Inspection, out within an hour, they also fixed my tire pressure sensor! Thanks y'all!

Eddie our sales rep was very helpful buying, I've been buying cars and helping friends buy cars and how to prevent them from getting screwed and he was one of the first who could just lay it out flat for you and not hassle you nor pressure you, recommend Eddie for help if interested read more

Bought my '13 Accord from the Chesapeake Priority location, however, was able to get my free oil changes here in the Hampton location a week ago. Service was fast (one hour, compared to the 2-3 hours it takes me to get an oil change in northern VA Honda service centers) and courteous. read more

*VERY LONG BUT HELPFUL REVIEW* ! This place has treated my husband and I with 0 respect. We've been treated very rudely. It doesn't matter if your spending $20,000 or more with this place, you will not receive any type of respect. I wish I could give -10 stars for this dealership. I am 100% loyal to Priority, but never will I recommend this particular dealership to anyone. 2 weeks ago my husband and I go in to look at a Honda Accord on the pre-owned side. We walk in and stand there for about 2 minutes with no help, everyone just staring at us. An older gentleman (one of the managers) greets us. We explained we were looking at a certain car, we were matched with salesman Tim C. Tim C. stated that car is in service and service is closed. We made no fuss, we found another accord we were interested in. Tim C. hands us the keys and says "look at it, I'll be inside". The salesman was not there to answer any questions that we had. We had to answer our own questions from online and CarFax. Tim C. tells us to take it for the night and bring it back the next day with our trade in if we want to purchase. We did so, fell in love with the car and brought it back up the next day with our trade-in. We were unable to drive the accord off the lot that day because it was Presidents' Day and we were having trouble with switching our full coverage over. No big deal, we go to gather our belongings from the Accord to notice one earring and a gold necklace was removed from the vehicle (our fault, we know) we ask Tim C. about who washed the car for us while we were filling out paper work. He responded with "nothing we can do about that". I made a comment that that's unacceptable. Tim C. went back into the used sales office to come back with the missing jewelry and said "it was on a shelf someone thought it was trash" (again, no big deal). Few days later, my husband finalizes the sale and there was a few minor things to be fixed on the car that was agreed in the will of the car (a very small dent, scratched rim, etc). My husband offers to drop the vehicle off Wednesday afternoon, Tim C. tells my husband to just drop it off Tuesday night and he'll provide a rental for 2 days while the repairs are being fixed. We arrive Tuesday evening, we let Tim C. know we're dropping car off, Tim C. just looks at us like he doesn't know what we're talking about. The older gentlemen (assuming a manager, he has a thick southern accent) comes outside and says "oh you caught me a day early, we don't have any cars or dealer tags to give you. We have to do an emergency transfer so we can just put your tags on a rental". My husband explains that Tim C. advised us to come tonight because that's what his boss directed him to do. Time passes, we're standing outside, in the dark for over an hour almost 2 hours. Tim C. pulls a car up next to our very nice 2016 fully loaded Honda Accord, what he pulled up next to us was completely filthy. It was a 2010 Hyundai. The defrost didn't work and the windows were so dirty you couldn't even see the steering wheel from standing 2 feet in front of the car. My husband asks Tim C. if this was the rental. Tim C. says yes, it's the only thing we have. My husband politely asks to speak with the manager (the older gentlemen with the southern accent). He tells my husband "nothing we can do about it". I intervene and ask to speak with his manager. The reason being, if we're offered a rental, it should at the very least be the same make of the vehicle if equivalent isn't available. Jake C. comes out and asks what our problem is. My husband at this point is very upset, he explains that this vehicle is unacceptable. We bought a very nice car and to give us basically a piece of junk and to be treated with no respect at all though this whole process is unacceptable. Jake C. states "it's nothing we can do about it". I tell my husband let's go and we will come back tomorrow and I'll speak with the manager. Jake C. starts to go back and forth in an argumentative way and finally says hold on and brings us a Honda Accord as a rental. read more

Johnnie is an outstanding salesman! He will definitely work with you on getting the right vehicle for you.

I received texts from Rich Roulaine after my car was towed to Priority Honda Hampton asking to buy my vehicle. I was not surprised because this is the third dealership that has wanted to appraise my car. Given the current circumstances- I know they are desperate and their lot is basically empty. Plus, I've had three dealerships from previous services call me to appraise my car because they want to buy it. I also know how the dealerships work- they are cut throat. If you are not making the GM money- you get fired. They (rich roulaine a sales person) went as far to prematurely diagnose my car and tell me it needed a new transmission before it was ever even looked at by a technician to try and make a sale. This man did not know I was in the service department looking right at my vehicle sitting in the parking lot when he sent me that text. I read the text to the person helping me and they said, "Disregard his text because they are trying to buy your vehicle and there has been no diagnosis done on your vehicle, yet." When I went into the dealership yesterday because I was so pissed about them trying to scam me out of my car Rich Roulaine denied ever sending the texts. The only thing they could say was "Tell me, have you ever made a mistake in your life?" I heard that three different times from three different people. It's like they are reading from a script because this is a common occurrence. After the official diagnosis- it was only a sensor that needed replaced. A SENSOR VS A WHOLE NEW TRANSMISSION. I will say that the service department was great. My car was in and out fairly quickly and I had great customer service with them. read more

Free inspection for life is a joke they are free but if you have something wrong the prices they want to charge are about double of what you can find elsewhere not to mention when I questioned them they were very defensive read more

Buyer Beware! Went in to do a test drive after researching a vehicle that was of interest. Met with a salesman and thought it was going good. He was obviously new and kept running back and forth. Asked for out the door pricing and they kept playing games. Then tried to force us into a lease because the bottom line monthly payment was less. They would lie and withhold the truth about what was really going on. No deal could be made and walked away. They will try to force you into a lease, even if you don't want it. Then will ask like toddlers, "Why?" and cannot accept a "No" for an answer. Then when asking for the price to purchase, they throw in $4000 in hidden fees and taxes which drive the price up even higher. Shop around to find your better deal. Know what you are doing and don't let them control the situation. They will keep you for multiple hours for no reason playing little sales games. The General Sales Manager is also a complete jerk. Had a beard and grey air. If he doesn't get his way, he gets nasty and basically tells you tough luck, it's your fault. With this hateful, disrespectful behavior, I will not be using the services of this dealership ever and will make sure others know of my bad experience so they can be wary when they go, if they do visit. It's a real shame to see what Priority is becoming. You use to always see the Priority commercials with Dennis Elmer in them talking about the perks of buying from his stores and how well customers are treated and cared for. He has a standard set of going that extra mile for customers. But not this place. They take your money and don't care. They know you won't do anything to them. There are a few good people there, but the bad apples with negativity and two-face attitudes will be the downfall of this place. Do not recommend. Buy elsewhere. Check out other reviews online and on social media like facebook, google, dealerrater, car selling sites, etc. to find out more stories both good and bad. read more

Service expedient and efficient. Everyone was top notch from service techs to the manicurist!

BEWARE!!!!! Go to another dealership!!!!!! I actually don't even want to give them any stars. Worst experience ever. Gave them a $500 deposit and it took them over three weeks to get my vehicle. In the meantime I found the vehicle in Chesapeake. Chesapeake offered me a better vehicle for a lower price than the one in Hampton. Hampton would not renegotiate . They actually told me to go to Chesapeake because I wasn't going to get the vehicle for the price I was quoted. They would not return my $500 even though I still purchased a vehicle from Priority, just a different location. I thought Priority was owned by the same individual. Apparently not.. I would not recommend Hampton Priority Honda for any purchase. Very rude and unprofessional employees!!!!!! The worst part of this is that the general manager doesn't even care either. I wrote a very lengthy email directly to him and never even received any acknowledgement or response. I hope the owner of Priority reads all these reviews. He seriously needs to make a change at Hampton. Apparently Priority Hampton doesn't need or appreciate customers. I gave Priority Hampton every opportunity to make this right and return my $500 to no avail read more

I go here often for service and maintenance for my 2002 Honda Civic and have received nothing but good honest work and recommendations as to what is needed at the time. Eric is always attentive and appears knowledgeable yet not pushy. I'd recommend anyone with a Honda or Acura (maybe) to check them out if you think something may be wrong. They'll give good honest service. read more

Ameliana is a great sales rep. She was very knowledgable about the car my husband and I were interested in (the accord), and made our visit very enjoyable. We ended up getting the car from them because not only were the deals great but also the benefits going with priority were far greater than Casey Honda. I definitely will be recommending Ameliana to friends and family. read more

Great experience and fantastic sales person-Ron! Would definitely recommend to anyone looking to purchase their next vehicle.

I purchased my Accord here in December 2014 and have had it serviced here ever since. My sales experience was outstanding; my service experience has been consistently excellent. I have been treated with care and with respect every time--Jeff Niese, my service advisor, is totally awesome! read more

I have been quite satisfied with my purchases: 2008 Sante Fe Hyndai & now 2018 Honda Pilot in Sept 2018. I'll make this story short cause I spend most of my time on the road and don't have time for this but I am so angry and have lost my faith in this dealership. I didn't even make it to the first oil change & within 45 days of the purchase, I found a crack in my windshield. This starts the nightmare: - The technician (Tae) could not explain how or where the crack was coming from. He did say it was not wear/tear or a crack from a rock that may have hit the glass. He even did a pen test and nothing!!! It is a hairline crack on the driver's side coming from underneath where the windshield wipers are that had spread at least 2-3 inches coming across. (After the 1st frost, it spread all the way across) - After letting his boss see it (Jim King), Tae came back and said something hit it and my insurance could take care of it because my extended warranty did not cover my windshield. Tae was very persistent in telling me to go to my insurance carrier and to inform them to make sure the replacement was an original manufacturer windshield. - Both my insurance & the glass shop said this situation was not right. Take it back and inquire again. This was a $30,000+ car and within 45 days a crack windshield....Really! - When calling to dispute, the customer service rep. (forgot name) kept trying to convince me Mr. King was out on personal leave and nothing anyone could do. I know from a management perspective there is always something. When I said my concern was for my car and not Mr. King, finally a lady took pictures and said I had to wait for results. This was just before Christmas. I waited till 2nd week in January & NO ONE CALLED! - When I inquired at my next oil change (window still cracked) I was told it was settled and the answer was still NO. They took those pictures to shut me up hoping I would go away. They probably never did anything with the pictures. - I finally paid the money to get windshield fixed 2 days later & then FINALLY a service tech calls and said "we're going to cover it, we have ordered a new windshield for you and this should be good news because we know you have a $500 deductible". I was furious!!!! After 5 months they want to cover it. When I told him it was taken care of within hours of him calling, they could give my money back he said "I promise, I'll call you on Monday and let you know" as he didn't have the authority to make that decision. - NO CALLS!!! I called the General Mgr Mr. Hernandez, left a message, still NO CALL! Does he even return calls because after several attempts, his voicemail was full. After my husband died, I didn't have anyone to maintain my car and not charge me an arm/leg or try to get over on me because I am a woman. When I met Ron at the Hampton dealership, he assured me that the technicians were awesome and they would take care of me...I didn't have to worry. My faith in Priority Honda is now questionable. Is this how it works now? Once you have signed on the dotted line, anything is subject to happened. I understand how insurance works, but this is just not right! Where is the Professionalism and the Customer Service Care? Not only did they dismiss me but they didn't even have the decency to apologize....NOT ONCE did I hear an apology! The only person who was sincerely apologetic was Tim who I met when I picked my car up for the last time. I'll never go back! Maybe if I had missed a payment, then maybe I would have been a PRIORITY! read more

I purchase a 2019 Honda CRV in august from the dealership. When I purchase the car, I was only given 1 key because the dealership couldn't find the other key because they had to get the car from the honda in chesapeake due to the color I wanted. A couple of weeks later after I received the car, I was able to start and drive the car without the key being in the car. I reported the incident to the salesman to contact service to see if they could get me a appointment because when I called they did't have any available appointment for 2 weeks out. My salesman never returned my call about my issue with the car. 3 weeks later, my car was stolen and my key was not in the car. I do not understand how this happen with a push to start car. They was able to recover my vehicle and the dealership is giving me the run around because no one has answers to why this happen to my car. They said it was a corporate issue but when I called corporate they said it was dealership issue because the dealership should have reprogram my key to the car before I left the dealership. The customer service is horrible. They keep giving me the run around instead of dealing with this problem. read more

Nice and helpful when you want to purchase. Rude and condescending after you purchase. Speak to you like an employee rather than a customer.

now, they use the canned response like they care. they don't. they ignored my emails, phone calls and those from my credit union rep. my rep said i don't think i would recommend them. the manager said no deal unless i do honda financing, i said no and there was no mention of that in any of msgs with your internet manager whom stopped communicating with me. he said and i quote, "i am not going to sell your that car". yep, nick or john whatever your name, that didnt matter as i will never do business here. nick or john told my cu rep that i "tore him a new one" and he wasn't doing business with me. what a liar. get your story straight, i have all the emails to show. i got my new pilot elite saturday at the same price, no honda financing and no games. read more

I had an appt for an oil change and tire rotation on July 12,2018. I took the truck in at the appointed time and let them know I would be waiting for it. I hadn't had anything other than oil changes done in a while and was curious to see if there was anything else I needed to keep the truck running at optimal levels. My advisor ,James Comey, indicated that I should have the transmission checked and fluids changed as well as the brake fluid serviced since it hadn't been done in a while. i agreed to these services and waited for the repairs to be completed. James came out after about an hour or so to inform me that the front compliance bushings needed to be replaced. I hesitated because I did not want to agree to something without having it checked out first. i also had to get to work. James indicated that if I didn't have this service performed that I would encounter issues with the performance. He provided me with a free loaner car so that the service could be performed and I could get to work. I felt like i was being treated well and agreed. When I went back the next morning to pick up the truck (after paying and additional $410 for the new bushings), I heard a strange groaning sound when I went to accelerate. I heard it again when I applied the brakes. Not being sure about this I went on to work. I also noticed the truck shaking when I was driving past 60 mph. When I picked up my wife later that evening she heard the noise and said something isn't right. I agreed and I was going to make plans to return the vehicle for the dealership to investigate this. Unfortunately, I was called away on a family emergency and have just gotten back into town. I did some research on the noises and condition of the truck and what I found out is disturbing. The noises and the shaking of the vehicle at speeds above 60 are symptoms of bad bushings. But that can't be. Mine are brand new ! Needless to say i am extremely disappointed. I was under the impression that I was being treated fairly and honestly. I no longer have that impression. read more

I went in the other night after leaving a dealership that didn't seem to hear what I wanted. I was looking for a new car for my mother and spoke to Mr. Tom Norfleet. It was maybe an hour before closing but he really took his time with us. We didn't feel rushed or in the way. He understood the situation and what was so important is that he didn't push. I seriously can't stress how important that was for us. Tom really listened to our needs. Walked us through everything and answered all of our questions. Buying a car unexpectedly can have it's own set of stress. I really like how that all went away when we sat down and we over our options. I can't say enough great things about the service we received from the sales team. It really means a lot to my mother and I. read more

Exceptional service. My Honda Odyssey needed service twice during the month of June - once due to a failed alternator and a later visit for routine maintenance based on the helpful maintenance minder. On both occasions, the service advisor was very helpful and the technician was very thorough. read more

Best place in town for service. Awesome customer service. They had my Honda in and in no time. Cindy my service manager is awesome.

I went to this dealership looking for the 2004 Chevy Avalanche that's online and they informed me it was on there Norfolk buy here pay here lot so I went there and they informed me it was on there Newport News lot. Well once I found it I noticed a lot of rust so I asked the salesman about it and he informed me that it came from up north and it was from the snow. I took it for a test drive and swung by my son house for him to look it over. Once we popped the hood there was rust everywhere. I don't know how they passed this truck through inspection but I guess it's all about the money. Once I got back to the dealership I even noticed water in the driver mirror. I can not believe they are trying to sell this truck knowing it has been in a flood. Rip offs. Beware of the used vehicles at the buy here pay here lots. read more

Priority Honda in Hampton is the best!!! Every member of the team was "top shelf". Our sales person Tina Bonney was friendly professional, and took the time to listen to understand our needs. The Sales Manager Nick was easy to talk to and made us feel that we were more than a number. The Finance Manager William took the extra time to explain everything even though it was after 6pm on a Sunday. Mr. Stone Bryant made sure the 2016 Accord Sport was perfect before we took ownership. We visited another Honda dealership in Newport News and hands down Priority beat them in every aspect because they understand customer care. read more

Just purchased a brand new 2017 Honda Accord Sport and I'm in love. Thank you Tim Clark for helping me get my dream car!!!