Great repair shop. Thorough, fair, and do not sell you services/repairs not needed. Highly…read morerecommended. Doing business with them for over 10 years.

I have had two experiences with Brian, owner of Slaughter & Associates. I actually bought a…read morepreowned vehicle from him back in May for my son. Brian gave us an honest deal and was a pleasure to work with. The second experience was this week. We live far from this place...we wanted to use Slaughter but tried first to see if another shop closer would be able to help. They couldn't give me a definite answer or make me feel like my car was in good hands without it being way expensive. Decided to make the drive & drop off at Slaughter. The fix was done within a day & the bill was very reasonable. Decided to bite the bullet from now on and make the drive with my car repairs bc I know the shop will be honest & reasonable . Cannot recommend this place enough.

As a 20-something that pays all her own bills, who has worked in the service industry for the last…read more10 years, good service and good prices is all I look for when I spend my money...I cannot stand poor customer service. But I don't have to worry here. This business holds integrity, transparency, and are genuinely interested in serving people that want to make their vehicals last a long time... I was recommended to this company from a very successful and well known business man with a flourishing business himself and as long as they keep doing what they're doing I don't see myself going anywhere else for car maintenance. Good people, good prices, great business. I pray and wish the best for this business. Pixi, Josh, and I'm sure all the rest are truly awesome!!

I found Open Shop via a google search and I'm glad I did. Pixi and Josh are there to help. They…read morecommunicate well and explained what will need to be done in the future to keep my car in good shape. They do really great work. I love that they support local businesses on their site too.

Outstanding experience. He replaced the radiator on my BMW quickly and at a very fair price…read more Turnaround time was impressive, and everything runs perfectly now. Honest, efficient, and easy to work with--I'll definitely be coming back and recommending him to others.

Wassek, thank you for taking care of my vehicle, outstanding service. It passed emissions.read more

I rear ended someone on a Sunday evening and wanted to find somewhere early Monday morning before…read morework to make sure my car was okay. I just moved to the area and dont know anyone, but was referred to this place and the reviews are 1000% accurate. Not only did Chris calm my anxiety, but looked over my car and the worst damage was a nail in my rear tire I am so blessed and thankful for the minimal damage, but also for Chris taking the time to look over my car first thing this morning while being short staffed. I am forever grateful

I used to come here when I lived in Tempe, and I still would if I didn't live too far. I came in a…read morefew times over the course of a few years and every single time was a super relaxed and easy experience thanks to Chris. He was always so kind and patient, and got work done super quickly. Anytime I needed any sort of help he was on it. It was also the best pricing out of everyone I could find in the area. Chris and I'm sure everyone else there are professionals and they deserve the best!!!! Thanks to everyone at Genie!

Update: received a call back and they actually do provide general service on BMWs and were able…read moretake in my X3 today. They were able to take a look at a couple of the diagnostic messages and determine my car is in good shape. They were very generous with the service provided. I would certainly bring my vehicle back for service when needed. A good experience, a clean shop, professional and knowledgeable people. Initial review: I called and asked if they service BMW's (X3) and was told "unfortunately we do not." More of an fyi ... experts, just not on all import autos.

I recently moved to the valley about five months ago, and as time goes by, our vehicles require…read moremaintenance. As I generally try my best to stay away from the dealership, I took to Google and Yelp reviews to find a reputable shop to perform maintenance on my vehicle. My search brought me to Import Auto Experts. Making the appointment was a strange experience. I spoke with someone named Jeannie who was very pleasant on the phone. I informed her that I wanted to schedule an oil/filter change and a battery replacement. She scheduled me and attempted to end the call (in a very professional way), but she never asked for the year/make/model of my vehicle which I thought was weird, so I spoke up and asked, as I wanted to ensure the technicians were using the parts that that I requested. After I asked, she sounded surprised at herself for not asking. No big deal at all. Within a couple hours, she called me back and asked which battery I wanted to purchase. She provided prices, but no information on the battery specifications, so I had to specifically ask. Again, not a huge deal, but I'm used to this information being given up front. Accessing the shop was easy, and there was lots of parking. Their waiting area is nothing special, but it was clean and quiet. I was the only person in the waiting area, so it was fine. If there were more than a few people in there, I don't think I'd want to sit there. Too cramped. After I checked in, I gave my keys, and they said they'd let me know when it was ready. I thought it was strange because they did not have me sign a quote before beginning the work. I thought this was required by law, but perhaps it was a state law and not applicable in Arizona. Also, if something regarding prices changes after the vehicle is in the possession of the shop, I thought they had to contact the customer to let them know of the additional costs before starting the work. Anyway, I basically went in without actually knowing the exact price for the quoted work other than the battery and battery replacement - which turned out that the quoted price I received for the battery was $130.99 and my paid invoice says that I paid $143.99. I personally don't care that much about $13, but if some people might, so that's why I'm mentioning it. I didn't speak up about it at the time as they wanted me to pay before I even saw the invoice. It's mostly on me for paying without asking to see the invoice before tapping my card. The bigger disappointments were discovered when I got home. After arriving at home, when I went to gather my things, I noticed that my seat was a little dirty. Nothing that couldn't be cleaned up with a damp towel. Then I noticed there was a dark liquid substance on my door handle. I'm thinking either the technicians hands were dirty, or perhaps the silver foil was removed from the bottle of oil near my vehicle and it splashed on it as it wasn't that much. These weren't big issues as I easily was able to clean it up myself, but the bottom line is there is clearly some lack of processes that either aren't being followed or don't exist at all. I don't take my car in for maintenance/repairs for it to have to clean up after them. Overall, the prices for my oil change and the battery swap were fair, and the work was done in a timely manner. I'll probably go back and give this place one more chance. But if the end experience is the same, I'll probably try to find another shop.

This place is absolutely the best in the valley, the staff is super respectful, caring, and…read moreextremely trustworthy. I've never been to an auto shop that's made me feel so comfortable and explains everything very thoroughly!!

I've always fixed mine, my family and friends vehicles. I thought most mechanics were scam artists…read morecause I did appliances and let me tell you that business is the worst with scams, so naturally I never used them. 5 years ago I was diagnosed with a terminal cancer, the last part I fixed was the water pump a few months ago and I was left sick in bed for a week. What you guys have done for me and my family is unbelievable, I will be directing everyone to your business, from the bottom of my heart thank you.

New in town, brought my daughter's car in with AC issues. Had to order part from back east (older…read morecar). Long story short, they ended up repairing the existing part and got the AC working again. My daughter is going to school nearby and they were able to get her a ride to her home after dropping off. Dustin is a good person and they are a trusted repair facility.

I can't vouch for the automotive side... but the Uhaul rental leg of the business left a lot to be…read moredesired. After being directed to this location by UHaul.com to rent a truck for a one way trip, we were told they would only rent us a 15ft truck for a one way trip (despite uhaul.com literally directing us HERE). This was after the UHaul rep disappeared for 20 minutes & upon his return, elected to help the man in line behind us before acknowledging our existence. The shop manager came out & apologized for the delay, but told us he didn't know anything about Uhaul all as the line continued to build. One customer left out of frustration. Perhaps the shop manager should take an afternoon to learn about a service his shop offers. Went around the corner to another Ubaul location & they had us taken care of in under 10 minutes. If you need to rent a truck, go elsewhere.

Kasey and Ryan were amazing communicators throughout the entire process. I had my vehicle towed…read morethere without being present, and they were able to diagnose and fix everything within a day all without me ever having to be there! I appreciated their kindness and the thorough explanations they provided, especially as a young woman dealing with car problems. I would highly recommend them to anyone looking for honest, genuine service.

I've always been very happy and felt very comfortable, taking my car to Kobar Auto Service. The…read moreservice is great. Their technicians know what they're doing. Some shops are just Parts changers. These guys are mechanics. They fix things.