I called in a to go ordered Sunday evening , the girl on the phone was very friendly. The place was very clean and the food was ready when I got there. The food taste fresh and hot I would come back if I were in town. read more

Primo Burger - Bacon cheeseburger - Burgers Near Me - Lancaster, California

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I stopped by here after a workout without even looking at the yelp reviews. It was basically empty on a Friday at 5PM. The menu is very large so I understand that people's experiences might differ greatly depending on what they order. I ended up getting a Primo Burger for $11.01. The burger is huge. It's a classic diner burger except with the addition of avocado. It's a bit satay but overall a good burger. $11 is getting up there in price but unfortunately that's the new normal in this economy. I have nothing to complain about the food or service. read more

Primo Burger - Primo Burger - Burgers Near Me - Lancaster, California

This place has the best breakfast burritos in town but the they repeatedly make billing mistakes. About a month ago I called in an order and they forgot to put 3 fries that were paid for. Rather than drive all the way back I called it in and they said they would refund my card in 3-5 days. Two weeks later it still had not been refunded and they said I should contact my bank and refused to take responsibility for the refund. Today they charged me $63.90 for four breakfast burritos. I had called it in and ran in to get the food and when I got to the car I thought did they really just charge me almost $64 for 4 burritos? Yes. Yes they did. I guess the girl had too much time on her hands when o called the order on and decided to add two meals that I never ordered.... The restaurant was pretty empty when I got there so it's not like she was being rushed... she just randomly added to extra meals to a very simple order repeated to her several times. When I go back in to address the random charges in my bill, the girls were like oh sorry about that we can just put it back on your card. No thank you I said. I've heard that line of baloney from this establishment too many times. I requested cash and they said they could not give me cash if I paid with card. We went back and forth on that one for a bit and I just thought fine, I'll probably never see my money they owe me, but I'm going to let everyone I can, know about the incompetence and terrible customer service here. If I don't receive this refund within 10 days I'll report them to the better business bureau. I don't get it. I'm a regular repeat customer and yet so many times they mess up in my bill and they never compensate you anything extra to say sorry, and they never even get better. It's not just one employee either, it's all those girls that work the register. You would think working the cash register was like asking them to do calculus on paper. FYI -Only the gal with the long blonde hair knows what she is doing. She never makes mistakes and sadly only works in the mornings. Good luck my friend. If you eat here pay cash, check your order before you leave and double check it again and then check your receipt. I promise you there is 90% chance something is missing or you have been charged for something you never ordered. read more

Primo Burger - Burgers Near Me - Lancaster, California

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I came for a burger and left a regular. Primos Burgers caught me off guard in the best way possible -- the European-style interior alone is worth mentioning because it gives the place a cozy, elevated feel that you just don't expect walking in. It's charming without trying too hard, and the atmosphere makes the whole meal feel like more of an experience than just a quick bite. I went with the sampler, and let me tell you, it delivered. We're talking two bacon strips, two sausages, half a slice of ham, two eggs, a hashbrown square, and two slices of toast -- all on one plate. Everything was hot, fresh, and cooked with care. The bacon had that perfect crisp, the eggs were on point, and the hashbrown square was a nice touch. For what you're paying, this is genuinely one of the best value meals I've had in a long time. I left stuffed and smiling, which is really all you can ask for. Big shoutout to Andrew, who took care of us during the visit. He was personable, attentive, and the kind of server who makes you feel like a regular even on your first visit. Primos Burgers is the total package -- amazing food, unbeatable value, great atmosphere, and staff that actually make you feel at home. Do yourself a favor and check this place out. read more

Parking lot empty. I'm disabled with a placard. I parked in the handicapped stall but not the straightest. I was ordering food for my sister because I'm vegan. Go in was greeted. I had a pleasant day thus far. I looked at the daily specials, it wasn't what my sister wanted so asked the worker did they have more specials and she said yes. Ordered up . Was just standing there waiting for my order to be up. A young Latina worker was walking past me with a concerned look and asked , "Is that your car?" I said "Yes" . Out of nowhere she says" You can't park there , We can have you towed. . " I told her" my food was ready and my back tire over the line in the blue area could wait until it's finished. I don't have a clue what was the matter with her but as a retired supervisor, Her customer service was horrible. She preceded to watch me in an empty burger stand. Harassing me like I'm a child. Fed up , I told her "Her job should be in jeopardy "She then after touching a dirty mop with authority tells " That's it , you have to leave" grabs my food. I will never ever step foot in that horrific restaurant. It's always empty, the food tastes like cardboard anyway. After She went on a rampage "Harassing me" I told the cashier " For all of behavior "my fries need to be fresh" I couldn't wait to get out of there. I called to speak to the manager and he was equally unprofessional. I have zero tolerance of where I spend my money , it was my sister's money because I would never!!!!!!!!! read more

The food and service is great. Love how the owner plays oldies really sets the ambience. The food comes out pretty fast. The girls are very polite and attentive. The customers are a bit questionable. Hate the karen's that come in and ruin my time eating by being extra. Other than that I enjoy my time at Primo's! read more

The restaurant was clean and the staff was friendly. This was our first time there. I was surprised that there is a large fire place. The French fries were good. The zucchini was good but at $8.95 a bit expensive. My husband ordered 2 fish tacos and I ordered the fish basket that came with three pieces of fish, a lot of French fries, and something they called tartar sauce. They put the "tartar sauce" on the tacos as well. The fish was not good. The tartar sauce was what the base for potato salad would be: mayo, mustard, and pickle relish. I was disappointed in the meal and with a large soda came to over $37 for a fast food lunch. Too expensive. read more

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Amazing as always ! Fast food big portion and the shakes are the best ever on a hot day I even had one with my breakfast !

I was in town for family matter, stopped in here for breakfast and got a breakfast burrito. Staff was nice, place was clean and following covid rules. Food was served hot and in timely matter. Chicken breakfast burrito was good. Big and stuffed w goodies. Cost was good for amount of food served. I would get that again and i would go to this location again. read more

Ordered a Carne Asada burrito and got 95% beans and rice. What a waste of $11. It looks like someone sprinkled roast beef on it and called it good. Poor quality of food read more

food was good but I didnt get what I ordered and I don't like sending food back but it was still good either way, place was clean.

This is the first time ever complaining about Primos on Division Jay Lancaster her family orders from here all the time but this today was the very first time I've ever found a piece of metal in my burritoc read more

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Primos is known for their breakfast burrito! 4th time I have gotten it and all 4 times it has been nice and fresh! The hash brown was nice and fresh and not hard. Salsa was excellent like always. The service was great also. Came here at 8:30am. read more

The double cheese burger and fried zucchini is always . Usually get once or twice a month with my dad

Unfortunately, i have to leave a 1 star review for this joint. We called our order in to have it ready for pickup. Lady told us will be ready in 10 minutes . We called again to confirm after 10 minutes the order was ready, the lady stated yes. Upon arrival they told us they were still working on it, and we had to wait an additional 15 minutes! For some 15 minutes is nothing, however for us, we are working and on the clock. We only have such little time to pickup on our breaks. Anyways, after reaching the location, we were charged an additional 10$ on each order! My review is for my order only, i had a meal which was supposed to be about 10$ and some change. At the window she also stated 10$ and some change. After swiping my card she charged me 20$ and some change. We thought maybe she made a mistake but then everyone's order were overcharged. We called and tried to speak to a manager there, regarding the discrepancy for either a partial refund for the difference or some sort of comp, we never got to speak to a manager the lady put us on hold after explaining why we needed a manager for 23 minutes before we decided to hangup. We tried to call back and no one was answering after that... like they didn't want to deal or help us.. Truly unprofessional and unacceptable. I don't think we will be back, due to their customer service and lack of support. We are better off ordering from lancaster blvd and paying 15$ to $20 for our meals than to be overcharged and treated poorly after that. We'll consider this extra $10 charged as a involuntary donation to the "poor" since they are acting soo poorly. Hope it was worth losing a handful of customers. read more

The food is good but it's NOT worth the price increase. I just paid 33.05 for two BLT combos (and two ranches 50 cent each). For that price you are better off going somewhere else like In and Out or Panda Express. Price gouging! Beware! read more

Good food ok prices. I have ate here a few times good burritos. Not the best place in town but not the worst.

After getting home with my to-go order, I discovered the fries I had ordered were missing. Drove all the way back, got them and back home, to discover my cheeseburger had no cheese. I guess I should check before leaving the restaurant, but only 2 sandwiches and 2 sides, youkind of expect and depend on it being right. read more

The best hamburger place in town, and always greeted with friendly great service! Fresh food and quick service. Our food is always prepared fresh to order with speedy delivery! Whenever we are in town, we are sure to stop in for a cheeseburger, fries and of course zucchini! read more

Prices are way too high. one of the girl cashiers the younger one has no personality. acts bored and is just there for the paycheck.

To be honest it's hitting and miss. I think it depends on the cook. normally I get a breakfast burritos one time is good next day is Sucks. The hashbrowns in the burrito always soggy not cooked all the way. I always ask for well done never happens. read more

First time trying this and place and it was bomb. Dipped the fries in ranch and the burger alone was amazing. When I come to the dirt this will definitely be a spot to come to. Will be back for more. read more

Asked for crispy chicken and got grilled smh never coming back again terrible service it was pathetic read more

Primo Burger - Asked for crispy chicken and got grilled smh never coming back again - Burgers Near Me - Lancaster, California

So today my co-worker placed an order for two bacon breakfast burritos and an order of fries. After taking a few bites of the burrito there was no bacon so she opened it. The 3 pieces of bacon were on the bottom of the burrito. I bit into mine and after one bite my egg was burned. So we called and one of the girls said to go in and would change it just to take it In. So during lunch we waste our time going in and "PETER" the so called owner says their is nothing wrong with the burritos and that the egg is not burned I said it wasn't the first time I order from there and it's never been like that. He said the fries turn brown after 20 min. (Yuk) then he said he would only refund one burrito and Walked away!!!! So rude. Oh and you pay like 7.00 for a "hash brown" burrito read more

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I always stop here at least once for breakfast while I'm in town visiting family and I always order the same thing ~ combo breakfast burrito. I LOVE this breakfast burrito. I like the hash brown potatoes vs home style potatoes. My only complaint is they are skimpy with the eggs. I find it hard to believe they really use two eggs. You get a pretty big burrito for $4.99. The burrito alone would get them five stars except they charge a $0.25 fee to use your card. They don't even waive it with a minimum purchase. I know it's only a quarter, but with the amount of volume they get, I'm sure it adds up... read more

This place is the bomb. I'm from UT, and just passing through. Definitely will come here again! read more

Primo Burger - Tasty ass cheeseburger and some bad ass fries. - Burgers Near Me - Lancaster, California

After living 3 blocks from the east lancaster ate there always evev during the pandemic I will no longer as a 68 year old disabled person be going to them and will drive to the works also tell the seniors of the I fill was unexceptional action of one rude female worker taking orders on several occasions she just turns around walks away if u complain,and sense I'm carcassonne she tells her co workers in Spanish I'm Loco over place ing red and green sauce in bag when requested when ordering if I wouldn't check it I would assume was in bag she's says it's around the corner no I order so I don't need go do it then ask for manager she continued walking away speaking Spanish I had to get Andy's name and Lauren's name from another worker who always treated me accordingly and being a therapist in my life that woman had a power trip like screw u and really how sad what and how certain kids grow to be sorry about this adno read more

I walk into an empty restaurant except for one guy standing at the counter waiting to order and two employees standing at the end of the counter I wait for a few minutes and the employees don't even acknowledge my presence they're speaking to each other in Spanish So I walk towards them and the male looks up at me then continued his conversation with the female employee. I waited another few minutes and still they didn't walk over to take our orders so I just left I've eaten here before and the food wasn't bad but apparently they couldn't care less about doing their job read more

Don't have words to describe this place. But really good customer service.....cheeseburgers are the best and the best onion rings..

Food is decent, particularly the zucchini! However, my visit today was made a little unpleasant because of the lady at the cashier. She was visibly upset and rushed me through my order and seemed irritated when I asked what came with the carne asada quesadilla. Don't come for the service, only come for the food. Or visit their Avenue K location. read more

My co workers and I came here all the time for lunches. I ask for well done fries for all of us. I ordered a BLT today and asked for well done fries because if not then they are soggy/limp fries. I get back to work with everyone's orders. None of the fries are well done. Have a ton of grease and are soggy and I didnt even get a full bag. This has happened 3 times lately. I tried to not complain the first two times and figure they are just off their game. So I call today to say somthing. I am told I have to bring the fries back in to have them remade..I explain to the woman on the phone that I cannot come back because I am on my lunch break. All she will tell me is I have to bring them in. And I get them remade. So I tell her I will be in in about 6 hours After my shift.. with the gross fries. She takes my info down and leaves it at that. So I eat my sandwich. And dump the rest of the fries in the bag and leave it for later. I go to bring them in at now dinner time instead of lunch time as I explained. There is different crew members there. I give her the fries and my receipt. I explain to her I was told to bring them in. She is talking to a man that is cooking. Dosent look for my information. He comes to the counter. Looks at the fries and says the bag isnt full so he isnt going to remake fries. I said they weren't full in the first place and they aren't made correctly. I did exactly what I was told to do. I'm like your freaking kidding me. He ignores me and goes back to the grill. I sit there waiting for him to say anything And the waitress or cashier just tells me to come back in the morning. Why and the heck would I come back in the morning ? And there is nothing she is going to do. Really people.. how hard was it to do the right thing. I did exactly what I was told to do. For one. If you dont do something the right way the first time. Why do I have to jump through circles to get you to correct it. Even hours later. So they practically took my money because they took my fries and reciept and didnt give it back. And I never got the freaking fries. I will never go to this establishment again. They lost me and my co workers. They are liars. They take your money. And want you to go out of your way when they mess up. Unbelievable!! read more

They always mess up my order plus, this last time they double charged me for my last order. I got home and called and they were very rude and made it seem as if it were my fault. I will never come back here again. read more

Primo Burger - Crap - Burgers Near Me - Lancaster, California

Best restaurant I've been to in the av. The fries are great and the burgers are pretty big

The staff is always nice. The chicken breakfast burrito with easy cheese is wow! Always made to perfection. And add green salsa on the side.

The food was good in till there was a eyelash in my avocado and I told the worker in which she tried to explain to me that was normal to be on a avocado I got no discount and I throw away my food on how grossed out I was :( read more

Primo Burger - Here is the avocado with a eyelash they tried saying was normal :/ - Burgers Near Me - Lancaster, California

Costumer service is good but food is not that good fries aren't always fresh and the wings are skimpy and don't have that much chicken on it. I would prefer the Palmdale primos on 5th st east read more

We used to love coming here... always great service from Maria & Erika. But the food has gotten so bad. Hash browns are never cooked right and pancakes aren't light and fluffy. The cook needs to go! read more

Great service, great food, can't complain. I've been coming to this establishment for over 10 years and they've always been consistent with their service. read more

I usually love Primo Burger (at least the 10th St W and Quartz Hill locations), but today our 2 orders of fried zucchini were so bad we had to throw them out. At $7 each we were not happy. The zucchini was cut so thin you were eating mostly breading and what you did eat was chewy. Disgusting. Will never return to this Primo. read more

Great Customer Service!!! Maria is one of the waitress there and she is a sweet heart not only that but she has Great Customer Service skills. Overall their customer service is great I have no complaints a body this restaurant , the minute you seat down right away they bring you the menu and offer you a drink , they bring you the food on time and if something is not right they don't hesitate to fix it for you or to make it right... Prices are good and food is really good also. read more