Thank You Merced Kia! The whole staff was amazing Adam Sales guy was friendly and understanding…read moregetting me in my new car Victor gave me more top dollar for my trade. Nathan in Finance explained everything made sure everything was in my budget! Merced Kia is Top Notch! Definitely will be back

I forgot how terrible the service department is here at Kia, VW, Hyundai in Merced. They were nice…read moreenough to remind me today. They WAY overbooked themselves. You'll be sitting there for over an hour before they even check you in, and that's With an appointment, Ridiculous! The employees are miserable, you won't find a smile on any of them. Not any pleasantries out of this bunch. So I sat there today in a crowded waiting room, looking at a person-less service desk for 70 minutes before I finally came to my sense and left. Do yourself a favor and Find Another Place To Service Your Car!

The customer service from Andrea was outstanding and personal. No pressure, she just provided the…read morefacts , options and provided me detailed information on each vehicle we looked at in order fir to make my personal decision. Adam and Cesar were also outstanding regarding financing and completing the necessary documents to go home with my choice of vehicle. Thank you for the excellent experience. Sincerely, James A. Jardib

They lie! . False advertiser! Careful how they write up the contract! They are not straight…read moreforward! Over inflate prices! Give nothing for trade ins! Don't go there!

I had such a great experience at McAuley Lincoln, and I have to give a huge shoutout to Jose!…read more From the very first phone call, he was incredibly friendly, accommodating, and just an all-around cool guy. When I arrived at the dealership, that same great energy carried through the entire experience. No pressure, no stress--just someone who genuinely wanted to help. Jose took the time to sit in the truck with me and walk me through all the features on my new Ranger Raptor, which I really appreciated. He made sure I felt comfortable and confident before I drove off, and never rushed anything. The whole process was fast, easy, and actually enjoyable--which says a lot when it comes to buying a vehicle! If you're heading to McAuley Lincoln, ask for Jose. You'll be in great hands. Absolutely love my new truck--thank you again, Jose!

Without hesitation, we will be going to McAuley for all of our Lincoln needs in the future!!…read moreGreat team, great service, great cars........what else can you hope for from a dealer these days! Jose was honest and straightforward from start to finish, representing both himself and the company with a level of integrity that's hard to find at most dealerships today. Well done McAuley!!!

Bought a truck over the weekend and had a great experience. Josh and Chris were both super helpful…read moreand patient, and they even found me a better interest rate. They had an answer for every question I asked and made the whole process smooth and easy. I'd definitely recommend purchasing a car here. Much appreciated to both of you!

Avoid this dealership at all costs. I spoke to a salesperson named Adrian Fuentez who gave me…read morecertain information over the phone and as soon as I got there, he gave me the runaround. Oh and be prepared to have him talk bad about you for wasting his time. And he's not the only one, all the care sales people will talk bad about you if you don't buy. As a consumer I am not obligated to buy anything if you're not giving me a good deal. Definitely avoid this place and any other place that has Adrian Fuentez.

Frank was a tough nut. Not a nice guy but I don't have anything against him since he's a…read moresalesman--he's just doing his job (admittedly really well) so it makes sense that he is SO DAMN TOUGH. Wouldn't even budge a cent. I HATED that they preinstall some cheap ass LoJack and charge you $995 for it. Love my car tho!! Frank if you're reading this, consider becoming a lawyer.

DON'T WASTE YOUR TIME!!! I drove 1.5 hours ready to buy a car I had been coordinating with Candido…read moreabout. I confirmed the exact time and day I'd arrive and made it clear I was coming from far, so I wanted my time respected. I asked if the car had any damage, and he said no. When I got there, the car wasn't even on site it was at another dealership, and I had to wait over an hour for it to arrive. Once it did, I saw damage on the rear and side mirrors. I was disappointed but still willing to move forward. Candido then had me speak with multiple people, and my partner and I were asked to wait by someone else. Even though we arrived early, before it got busy, Candido didn't even acknowledge us at all. We sat at his desk for nearly an hour with no communication while he walked in and out. Other customers were also left waiting. After nearly three hours since we got there, we left. This was the worst dealership experience I've had, and I won't be returning. Such a waste of my time. Before having these "sales events" they have to make sure they actually prepare with sales people for people who actually want to buy cars!!! Wouldn't recommend this place. They sell damaged/dirty cars plus they have the worst sales people.

I recently bought a 2023 Honda Civic and had a great experience. The first time we came in just to…read morelook, Rob briefly helped us and was very kind and welcoming. When we returned to start test driving and move forward with the purchase, Houston assisted us since Rob was out of town. Houston was extremely helpful throughout the entire process. He kept everything transparent, answered all of our questions, and made buying my first car feel much less overwhelming. It can be a stressful experience at times, but his patience really stood out and made a big difference. Overall, I'm very happy with my experience. If you're looking to buy a car here, I definitely recommend asking for Houston.

We attended a Rotary event here. Met the staff who were incredible. Then we purchased a Honda CRV…read morewith amazing financing through the dealership. Everyone was amazing and courteous and friendly. Our next purchase will be the Honda Ridgeline

Had a really great experience working with Razzari ford in buying a 2023 Nissan Ariya. Within a…read moreshort conversation without wasting time, they provided a clear OTD price to me. I was driving over from the Bay Area 2+ hours. They kept good communication and charged the car for me in advance. Once I reached there - everything went as indicated - there were no last minute price changes or a push to seek extended warranties or other add on. (I had told in advance that I did not need them since the car was still under warranty) I very much appreciated the clean and no hassle buying experience. A BIG Thank you to Carlos, Horatio, Carolina and finance manager Mark. Highly recommend them.

In March 2026 I drove from Razzari Nissan to Razzari Ford and a nosy…read more Mark asked me why? First red flag. He then asked more annoying questions. Later he texts and hounds me with phone calls. Today 3/10/2026 told him to stop calling and lied about his name. There is no Greg. There is a Mark Perez. Front desk receptionist who took my complaint misled me to another Mark in Finance who had nothing to do with Sales department. Also receptionist should know Sales manager she referred my complaint to was out for a few days and route my complaint to the other Sales manager. Bad customer service. In addition Ford Escapes years 2013 and 2020 riddled with engine failures denied by Ford. Sticking to Toyota and Mazda. I know more about 2026 Ford Eacape plug-in than the salesman. Clueless that engine has Port Injection not Direct Injection inviting carbon deposits on intake valves.

We went to run some numbers and already knew what we wanted, the amount we wanted to spend, and had…read moremy research done. We walked in Vida was amazing! She didn't hassle us, she asked what we wanted and it was in and out. I absolutely recommend her. Very smooth transaction. I will definitely come back to her when I am looking for another car.

1-14-2026 Jessica a newly hired Assistant Service Manager…read moreshould be demoted to service advisor. She lowballed service quote on labor to replace Brake Booster Pump Assembly, Actuator and Master Cylinder $675. Rob Hampton should be promoted to Service Manager for quoting correct $1350 and knocking off $100 for my trouble to $1250.

Felipe, our service technician, was great. He explained all the services our vehicle needed. It was…read morefinished before we expected it to be. There was a confusion over a discount that I was getting, when I texted Felipe he texted back quickly and explained where the discount was given. I just didn't look in the correct place. He was professional and personable. We will continue using Razzari.

Avoid this place like the plague. Buyer beware. Take your…read morebusiness elsewhere. Last time I was here, they couldn't figure out that the issue with the car was a spark plug... they held the car for over 2 weeks, didn't fix it and made me pay $2,500 Took it to a different mechanic and they figured it out. This time I had several issues with the car and asked for a diagnosis. Seems like there are several things that need to be fixed... fine but then they quoted me $7,500 which was more than I bought the car for... so I said no, how much to just take it home. Jim said $750... then later calls my wife and says he misquoted me and it would be $1,500... So I go to pick up the car and they forgot to give me back the whole key. When I tried to call someone about this, service sent me to voicemail several times and then said to try coming by tomorrow morning, because people are off work at 5pm, I called them at 4:25pm... . Update 2/11/23 Showed up to see if they can find my key. James said "check the center console, we may have put it in there..." checked and nope... checked the possible spots, nothing... they have my key and I want it back. I was told if they can't find it they will cut me another one. I get better responses in person. They were able to make a replacement key from my other key. It only took a few hours out of my Saturday morning. I don't like to dis on local businesses, but don't treat me in a way where I have to warn other customers. Buyers beware! Leaving 2 stars, but should really only be one.

My daughter has relocated to San Jose from New Hampshire and we are a Volkswagen family and found…read moreMerced Volkwagen and outstanding dealership to do business with. From Cesar the Salesman and Gilbert the General Sales Manger couldn't get any better. My daughter got a Jetta SE 2.5 for the payment she needed without haggling over the price and the finance was approved in minutes. After the deal was approved they took the time to deliver the car to my daughter in San Jose. This is an experience that deserves Five Stars!!!! I called Paul the General Manager to let him know that his dealership and employees are outstanding and I can assure them that my daughter will let everyone who is thinking of buying a Volkswagen to go to Merced to purchase one!!!! Thanks to All that helped my daughter Patrick

I purchased a wheel/tire warranty when I purchased my Tiguan. Popped tire on 4/27/26. I had the car…read moretowed to closest VW dealership. Informed dealer about wheel/tire warranty. On 4/27/26 around 11AM, I received a call from the service department stating my policy covered everything except for a $2.15 tire disposal fee. They said they would receive tire on 4/29/26. Received call around 3PM on 4/29/26, was told that they were putting on new tire and instructed me to come pick it up after work. Upon arriving at the dealership, service rep told me that they weren't able to get in touch with the tire warranty company and that they could not "release the car to me." I was then told to "file the claim myself and to pay the $350 or they would keep my car. The warranty instructions are clear: Take your vehicle to any dealership or state-licensed repair facility. Have the repair facility verify coverage and obtain a repair authorization number from Zurich before any repair is made by calling 1-800-491-5117. Submit invoice/repair order to Zurich verifying the authorized repair has been completed. Pay deductible, if applicable, and any non-covered expenses. Zurich pays the repair facility directly. So they did a bait and switch to extort money from me. Had I have known this would be the outcome, I would have taken it to another VW dealership.