Great business so far. The customer service excelled my expectations. One gentlemen helped us move…read morea whole storage filled with boxes into a much larger storage with ease. -thanks for the help Zachary

Tara is awesome...she is very considerate and extends help proactively which is very refreshing…read more Trips to the storage are not fun for us but she has stepped in to help on multiple occasions to alleviate some of the stress. We truly appreciate it. Thanks Tara!

Great experience today with Michelle Very knowledgeable and…read moregreat customer service. She helped me find the best unit to fit my needs and was very professional I highly recommend and very clean and secure facility

I've had a storage unit here for a year. They are in a really convenient location for me, have fair…read morerates, and I get one month free. I've called with questions a couple of times and they are always helpful. Plenty of room size options, new facility and keeps my stuff well-stored. Recommended.

We spent 5 years at this facility until we moved to the suburbs last week. Alexis (GM) was…read moreextremely helpful during our time and especially while we were moving out. He was flexible, helped coordinate and made for a seamless process. Very well run!

Extremely clean and well kept facility. The Staff specifically Alexis was extremely helpful and…read moreprofessional. I would recommend to anyone in the area.

Very clean and well-lit storage facility. The LOWEST rates I have seen in all south shore. Storage…read morefacility is located underneath the Petco building. It shares the parking lot with IHOP. Has large automatic doors to be able to back up a truck or UHAUL. Many wheeled-carts to let you easily bring items back and forth to your storage bin. Very fairly priced for small and large bins. Climate controlled, and the staff is friendly too! Would highly recommend!

The facility is very clean and there is a staff member onsite…read more These are extremely honest people who go out of their way to accommodate your needs. I was with another storage company where it was filthy, no one onsite, broken elevators and no carts. State Route Storage is a refreshing change. You can't go wrong with them.

This is the second time in 6 years that I have used Rare Moving and I ADORE this company! This time…read morewe hired them for both packing the moving services (packing is impossible with a toddler under foot.) They had a 1350sf condo (plus porch and basement) packed in 5 hours and returned the next day to move us from Watertown to Waltham. These guys are amazing. They are so friendly, personable and professional. During one of the worst heatwaves we've seen in Boston in a long time, these guys were unfazed. They had us moved into our new house by mid-afternoon and the move was flawless. In unpacking boxes, I can see how carefully everything was wrapped and packed. Not a single item was broken, scratched or otherwise. A big HUGE thanks to Rare Movers for once again helping us! You guys are amazing!

After nearly 20 years in Boston, a move across the country was beyond daunting. Kamaul and his crew…read moretook all of the stress out of the process. From getting packing materials to us and helping us pack, to loading the truck so well that the movers that unpacked the truck were amazed, they exceeded our expectations. His crew handled a roaming 1 year old and acouple 60 year olds trying to "help" with efficiency, positivity and humor, which goes a long way on such a stressful day. I can't recommend Rare enough!

This could be the worst run business I have ever seen. I had a storage unit here for about 9…read moremonths and I could not say one good thing about the place except for the fact that it was cheap. Trust me, I understand why it is cheap. Normally I would say that it is just a storage unit, so how could it vary much from others...but I was completely wrong. FIRST OFF, their hours are ridiculous. They are "convenient" for the people who work there and not the people who have units there. They close at "4:45pm" on weekdays. Like seriously, who closes at the that time? Not 6, not 5, but quarter to 5. Like a normal person, I mostly do not get out of work until 5. So them closing at 4:45 makes it convenient for NOBODY to grab stuff from their storage unit, but only makes it convenient for the people who work there to avoid rush hour traffic. SECOND, the people who work there are rude. Maria, I think is her name, acts as if you are doing her a favor by being a customer there. "I am sorry, am I not paying you for my storage unit?" One time I really had to grab something from my storage unit and they closed the gates at about 4:35. I had to drive around to the main office and when I walked in, she was standing there as if she was looking at the clock ready to lock the door and get out of there. I asked her to please open the gate so I could access my unit and she said something like "well you better hurry up." What ever happened to the days of accommodating the customer? THANKS FOR BEING SO ACCOMMODATING. I had to rush up to my unit and make sure I was out promptly before 4:45 so she could leave. What a joke. The opposite of customer service. I am in sales and I pride myself on customer service and there is nothing that aggravates me more than bad service. This was beyond bad service. THIRD, they are so cheap. One would ask "It is a storage unit... how could all of this be true for such a simple business?" Oh it is. They put no money back into their facilities, making it inconvenient for customers. The freight elevator is always broken and they never fix it. You can tell the locks on the elevators are all cheap "makeshift" locks that break, and makes it so the elevator won't work. When you enter the house that the second level units are in you have to open a garage door to get in. The thing is SO loud. Put some WD40 on it. THEN, the lights in the facility are on a timer. When I originally first got my unit, it was a 30 minute timer and almost every time I got left upstairs in my unit when the light went out. So frustrating. THEN, THEY HAD THE NERVE TO TAKE OUT THE 30 MINUTE TIMERS AND INSTALL 15 MINUTE ONES, JUST TO SAVE $$$$ ON ELECTRICITY. ARE YOU KIDDING ME!!! From there on out I should have turned the dial to the full 15 minutes before I left, just to run up their electric bill. So cheap. There is also no heat or AC in the building. I mean AC, I get it, but no heat in the winter gets brutal. Put some money into the place. There was one worker there, I forget his name, but he was a very nice man. I could tell they did not treat him right, but he was a hard worker. He opened the gates for people and fixed things when they were broken. He should be praised. He was always very accommodating to me and I thank him for that. A few more things - they are are open for 4 hours and 45 minutes on Sunday. What kind of business hours are those? I mean, really? At least give me 6 hours. Also, every time you open the door to your unit, you literally have to wear ear plugs because the sound the door makes when you open and close it is so loud, it literally frightens you. As for McCarthy self storage, get ready to be inconvenienced and appalled at the level of service every time you enter the premises... that is if you can make it there during their business hours. TERRIBLE. TAKE A CLASS ON SERVICE.

I was nearly scared off using this place because of the 1-star excoriation it received from the…read moreother Yelper who's reviewed this place. However, the price and location were right, so I decided to try it anyway. After all, I could always leave if I hated it. I'm glad I did. McCarthy Self Service Storage is a decent and competitively-priced storage facility. While it shows signs of use, I find it as clean as most storage facilities I've used. Maria was working when I visited, and while she is no shrinking violet, she was pleasant and helpful. The second floor units are accessed by a flight of stairs, but your cargo can ride in the freight elevator if it's too much to carry. This feature was nice when I was there: I could load a significant portion of my truck into the freight elevator, close it up, send it upstairs, and then unload it, rather than making many trips up and down. The entrance to the elevator is outside, so you can pull your car or truck right up to it. The only thing that would make it better is some flatbed dollies and handtrucks for rolling the stuff to and from the unit, but oh well. Of course, the Achilles' Heel of this design is that only 1 person can use the fright elevator at any time, so if there had been another customer using it ahead of me, I would have had to wait, or carried my stuff up the stairs. The freight elevator has some peculiarities that Maria showed me; after following her instructions, it worked fine for me. Chris A. is correct when he states that the hours at McCarthy's are much more limited than at most storage facilities; I guess this is something you just accept or don't; there are plenty of other places that have automated code-activated gates, etc. so that you can access them on a more liberal schedule; they also cost more. He is also correct that the non-climate controlled interior reflects the comfort of the ambient temperature; again this is a take-it-or-leave-it proposition based on your needs and wants vs. willingness to pay. I had to reset the timer on the lights once during my visit; unless you are spending an oddly large amount of time in your unit, this should not be a major issue. Conclusion: McCarthy is a decent storage option for a person whose needs are compatible with what they offer.

Finding a unit at Value Store It has been one of the most pleasant storage experiences I've ever…read morehad. Kenny, the manager, is one of the kindest and most patient customer service representatives I have ever encountered. Kenny showed me several units, answered all my questions, and even helped me think about which unit is best suited for me instead of just going with the higher priced unit. You can tell that he really cares about his customers rather than other storage companies who just want to make a buck. He even stayed an hour after closing time to show me more storage units because I couldn't make up my mind. I didn't even get this type of service at Chanel! The storage units are well kept, clean, and well ventilated. The prices are just as great as their customer service. If you're thinking of renting anywhere else - don't. I couldn't stop raving about this place to all my friends. Corporate, if you're reading this, you seriously need to give Kenny a raise. I've never met anyone more dedicated to his job. Get off yelp and call them already!

This storage facility has been absolutely fine to have as a back up for holding large items. Not…read moresure why they decided to hire a rude and condescending person by the name of Richard. If you are late with your payment, prepare for the judgment and doggery as he is so much better than you, the actual customer that pays for him to eat. Wouldn't recommend to anyone. Two days after making full payment and still no access to my unit. Couldn't be paid to deal with Richard again. Today, he took screenshots of my personal information from the company terminal. Referred to DHS.

Reserved a uhaul on their website the night before. Very friendly and knowledgeable. Will use again!read more

I rented a 10' X 30' unit to hold all minut home's furnishings while I transitioned between 2…read morehomes. While the gentleman who did my paperwork for Guardian was pleasant enough, and the rate was competitive, I experienced an unrecoverable loss of a red leather chair, to what appeared to be rodent(s) chewing at it. There were a few newly purchased packing boxes which also suffered the same type of damage. When I brought this to the attention of Brad, the manager of the facility, he told me about the facility's insurance coverage and pointed me in their direction. (I guess that was easier for him than just telling me what he surely already knew.) I filled out a multiple page claim form online and provided clear evidence with pictures. About a week later I get a form letter back telling me that I'd be covered for a natural disaster, but if their storage unit had rodent infestation resulting in damage to my property, that was not covered. Moral of the story would be to inspect the unit thoroughly; ask the unlikely questions; and get representations in writing. Not a good experience.