I've been renting cars from this Budget location in Boca for several years now, and the service has…read morealways been excellent. I've worked with both Mike and Hanna in the past--and again just this past week over the Christmas holiday--and they continue to be outstanding. Even during the busy holiday season, when things can get stressful and some customers can be difficult, they remain patient, accommodating, and genuinely helpful. They take the time to make sure everything goes smoothly and do their best to resolve any issues that come up. While other rental companies in the area were overbooking and even canceling reservations (which is crazy), Mike took great care of my rental and made sure everything was handled properly. Because of that, we were very happy campers/roadtrippers! Happy Holidays, guys, and thank you for the consistently great service!

This site will likely be closed down soon. If you reserve a…read morecar here, it is likely you will not get ANY car. I reserved a car 48hrs prior to travel. Website indicated there were many (compact, mid-, full- ...) available. When I showed up, Manager Andrew told me "Yeah, we don't have any cars". Airlines also over-sell their capacity, but when they are oversold, they are obligated to compensate you ("$400 to take the next flight"). This unfortunate site has an unsustainable business model. Hopefully, they will be removed from Kayak and Google Maps soon. If you would like to gamble on being stranded, then reserve a car here.

They lie they have electric cars, so we booked it, drove there for 20 min and when we arrived they…read moresaid "We don't have electric cars available!" All for nothing. So we wanted to rent a regular car then and asked if we can drop off at our closest location as this location is too far, they said it's 25$ - even though it was there fault they say they have electric and they didn't. So no renting from here. Left without a car and not coming back here. Be careful.

Unfortunate to have to leave this review, but this downtown boca location SCAMS customers. They…read morewill charge you for unfilled gas if you don't point out the discrepancy on your bill, AND they do not coordinate with AVIS 800# if you need to extend your rental. The customer MUST extend through the 800#, and can agree to a rental return date/ time, however the location will bill you for a full extra day of the original drop off and pick up time are not the same. The manager fully knows he's scamming people, but would rather spend his time on HARD ROCK BETS!!!

We have rented SUVs from this Enterprise several times, and Randall's customer service is always…read moreoutstanding. He's quick to fix any issue and makes sure we leave happy every time. That's why we keep coming back!

Customer service was sub par at best. Definitely been to better Enterprises in the area.read more

From my mama point of view…read more.. I had to get a rental over the weekend and made my way over with SIXT. I highly recommend, they are very nice and friendly and extremely pleasant to work with. The facility is nice and clean. I had the pleasure of working with Lou for my rental - I walked away feeling like he went above and beyond to meet all my vehicle needs as per my requirements. I was also given an upgrade with no extra charge! I will definitely be coming back the next time I need a rental. The best part for me was the fact that I am a Cali girl moved out here to Florida and I was given a car with California plates! How awesome is that - I get back to my house and even my roommate said that that car was meant for me. Coming here with an awesome experience that exceeded all of my expectations.

If Fitz R is at the front desk be ready to be downgraded on what you reserved and then attempted to…read morebe "upgraded" for extra charge. I reserved a GMC Acadia or similar. When I showed up to pick up my vehicle, they had a Santa Fe ready. Explained to them that this is a significantly smaller and not same size class as Acadia. He said it's all they had available and tried to "upgrade" me to a Tahoe or Yukon for an additional $80 a day. Only after I called Enterprise to take my business somewhere else and while on the phone a Chevy traverse is suddenly available. I told Enterprise representative to please hold, Fitz R the then said it be $30 extra a day, I took back to the call and he then urgently said he would do it for no extra charge to send me off on a great vacation. These are dirty tactics and complete waste of my time. Also, if you return the car past the window, they make it impossible for you to drop it off, they block the parking lots with cars and don't have a key drop box. I will be taking business elsewhere. Fitz R, Sixt, do better.

I am not one to leave reviews, but I felt this employee was beyond deserving to be recognized for…read moreher work. Stephanie took a stressful situation (Not Hertz's fault) and quickly came up with a resolution to assist, all while being empathetic, efficient and communicative through the whole process. She went above and beyond with her customer service skills and rapid call to action. She is a true asset to the company and I hope she is recognized for her hard work. This is my second time renting a car from this location and I cannot recommend it enough. This will always be my go to for all future car rentals. Thank you Stephanie! With so much gratitude, Keala Flores

Zero stars if I could…read more I booked my rental last Friday and was scheduled to pick it up today at 10:30 AM. I arrived around 4:30 PM, and instead of trying to accommodate me, the manager rudely told me I was late and said he would have to put me in a different vehicle that would cost me more. I've rented cars from plenty of agencies and have never experienced this kind of treatment. I understand that I was late, but there was no reason to speak to me the way he did or immediately try to charge me more rather than simply explaining my options. Things then escalated into an argument, and he proceeded to kick me out of the location. His behavior was extremely aggressive and intimidating, to the point where I genuinely felt threatened and concerned that he might reach for a firearm. Management needs to seriously investigate this incident. Someone who behaves this aggressively toward customers should not be managing a rental location

Not really a huge selection and never have bigger cars available. Small location and they act like…read morethey renting you a Rolls-Royce when you rent a crossover.

My insurance company, Geico, booked the car for me, and Enterprise charged me for a larger vehicle…read morethat I never asked for; now they want an extra $406 for a car that kept stalling--which was actually dangerous.

I was really impressed by the volume that this tiny neighborhood location does. Both, when we were…read morepicking up, and dropping off, we saw a steady stream of customers picking up and dropping off. The inside was handled by the manager and one employee, and I saw at least one employee pulling the cars up. Everyone was pleasant, competent, and a pleasure to interact with. The selection at this location varied from being nearly sold out when we picked up to being fully stocked when we returned. This will be our go-to location in the future.

Do not rent from this location. First let me start by saying I have been an emerald club member for…read morethe past 10 years and only rented from National. Upon arriving, I was given a car with 40k+ miles, lights that didn't work and an awful smell that permeated through the entire car (I had to drive with the windows open at all times.) I immediately called National and was sent to Roadside Assistance who told me to return the car the next day. I arrived right when they opened, was told there were not any vehicles available and to come back later, which I did. Again, no vehicles available. Daniel M., the Manager had no problem allowing me to drive with an unsafe car. Acknowledged the smell in the car. Said it was probably from the place who fixes their tires and didn't have anything to say about the lights. When I returned the car, Daniel gave me his card and claimed he would take care of the bill, which he did not. I sent him an email. No response. Called and he pretended not to remember me (which was completely unbelievable) and then said the contract was closed so basically too bad. He then let me know that if I fight the bill with my credit card, i will be put on a do not rent list in the future. One might consider that a threat. I called National multiple times, emailed, received a claim number and the promise of a return call from corporate, then local and to this day, none of the calls came. We decided to fight the credit card bill and National had the audacity to claim there were no complaints about the car. I have since rented from SIXT which is absolutely amazing. Quality cars and more importantly quality service. For the amount of money car rentals charge these days, this National location is not worth it.

While the car had a few issues, it was still really nice. And I enjoyed driving it. Everything was…read morefast and efficient. Moreover, Steven, I believe that's his name-- went beyond the call of duty in terms of helping out, and is really a top level team member here. Highly recommended. Great experience all around.

This location is horrible. So unprofessional. Reserved a car which was confirmed a few days prior…read moreto my pick up then when I got there to pick up the car, I was told they didn't have it. I was then instructed to drive to another location, which was adding an hour to my trip a half hour there and a half hour back and not the car I wanted. I wanted a smaller car. This was a gas guzzler and cost me more money all around horrible customer service.

Absolutely blown away by the experience with this auto broker. From start to finish, they handled…read moreeverything with total professionalism, transparency, and confidence. I came in unsure about what I wanted, and they not only helped me narrow down my options, but negotiated an unbelievable deal that I wouldn't have gotten on my own.

From the owner: Locally own business that speciaze on auto, homeoweners and comercial insurance services read more