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    Prime Motors

    4.4 (11 reviews)
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    3 years ago

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    1 year ago

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    2 years ago

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    3 years ago

    Joe is such an awesome guy!! Always the best deals! I got my escalade from him and new Range Rover! Thanks, Joe!

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    8 years ago

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    7 years ago

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    11 years ago

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    7 years ago

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    9 years ago

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    11 years ago

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    Joe C.

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    Ask the Community - Prime Motors

    Review Highlights - Prime Motors

    “Ask for Joe Cohen and let the easy and painless process begin.”

    Mentioned in 3 reviews

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    Top Tier Group - Between refinancing your current vehicle, lowering your monthly payments and purchasing a new car while maintaining your budget.

    Top Tier Group

    (4 reviews)

    More than pleased and satisfied with your service. Exceptional customer service, fast, easy and all…read moreI wanted within my possibilities. Very direct and truthful of what I can get and like.

    I was referred to Raphael in the beginning of July. I would not recommend doing business with…read moreRaphael. He avoided communicating with me and ignored me during most of me trying to work with him with my car. He told me he would help me and then would vanish, ignoring my correspondences. I finally started to do things myself (in August) and go to car dealerships myself (and he came around a little in communication with me after he saw that I was going to take care of it myself). He told me to hold off until the end of the month (this was at the end of August) because of "end of month deals"...which I did. He ignored me and didn't communicate anything with me and it's now September 13th, so I missed out on any possible deals I could have gotten for Labor Day. (He made me hold off and then ignored me) I was referred to him in July and it is now September 13th and he still hasn't helped me. I could've taken care of this myself. It is very frustrating working with someone who not only avoided communicating with me, but also ignored me. I had two friends ask about Top Tier and I gave them their information at first, but after having this stressful, frustrating experience, I went back to my friends and told them to not work with him (Raphael). Leaving this review is not going to get back the two almost three months I've lost because of Raphael and that is even more frustrating. I do NOT recommend.

    Evolution Leasing

    Evolution Leasing

    (34 reviews)

    My husband surprised me on my birthday with my new lease. I arrived later than expected from work…read moreto a beautiful new car...he was hoping I'd be there as they dropped it off but unfortunately things didn't work out as such. Nevertheless I was still completely surprised and happy. A couple of days later he sends me a link that he had received from Evolution Leasing. They had taken photos of my gift being delivered. From the car on the flatbed, placing of the red bow on the hood, their representative holding my 6 month old (lol), my 7 year old "driving" the new car, several of my husband and our 2 boys standing with the car etc...they uploaded all our pics into a Dropbox account and sent them to us! A week or so after we get a coffee mug with a picture of my husband and two boys printed on it and a couple days after that a magnetic calendar with some more pics!! I can't say anything about the financing or in and outs of the actual car "buying" portion of the deal as I wasn't aware he was getting me a car, but he seemed very much at ease with his purchase. I'm extremely impressed by their customer service. Our experience has been above any expectations we have ever had for a dealership. Can't recommend them enough!!

    Another incredible experience with Evolution Leasing. From the beginning of our search to delivery…read moretoday of our new vehicle it was nothing but exceptional service from Mo and everyone at Evolution. Found the vehicle we wanted in our preferred options and well within our budget. Already placed the order for our second vehicle with them and waiting for delivery of that one. Thanks to everyone at Evolution Leasing. No one better in the industry. Don't waste your time at the dealership let them handle it all.

    Nations Safe Drivers - This company will have you wait on the shoulder of a highway for roadside service such as towing for hours without any assistance

    Nations Safe Drivers

    (79 reviews)

    Nations Safe Drivers is a SCAM!!! They're initially nice to you on the phone to set up to lose in…read morethe end. I called in my once a year windshield replacement coverage (I'm supposed to have & when needed) and they did a total play on words to screw me out of my reimbursement. They will not thoroughly explain their process but lead you to believe everything is easy and straight forward, no BS. That's all it was, BS!!! My car was in the shop for an unrelated recall repair which took longer than expected. In the interim, I contacted this company to have my cracked windshield replaced. I explained the crack is spreading and it's illegal to drive on the highway w/out getting a ticket, especially in Chicago. Since it was going to take several days for them to come out, and my car was already in the Acura Dealership, I asked, if I have the windshield replaced and pay out of pocket, will it be reimbursed? The rep told me yes as long as I have a detailed invoice showing what was done and that I paid for it, no problem. She gave me an email and claim#. I asked again, "Are you sure this isn't a problem and I'll definitely get reimbursed?" And she assured me, absolutely and there won't be any issues. I even spoke w/ their team who was going to come out and he confirmed it was okay for me to pay for the replacement and get reimbursement w/out issues. All LIES!!! When they denied the claim they stated the reason as: "Authorization for replacement was not provided. Therefore, we will be unable to consider payment of your claim." What kind of crap is that?! Then, every conversation was a play on words. Repair vs Replacement; Authorization code vs Claim#, etc. When I asked for a supervisor, the condescending jerk, "Pascual", gets on the phone. He didn't ask permission to call me by my first name but continued to do so. I told him to call me sir. He refused to give me his Manager's name or contact information when I asked for it. I called back to speak w/ a manager and he made sure to have is staff let them know when I called back so he could intercept the call which he did. He gave me an appeals email which will clearly not be over-turned based on the same BS when they gave me the permission. I just put in a complaint to speak to someone higher up in Client Relations. We'll see if they handle this or not. Either way I really needed to make sure I gave this company a bad review on YELP! I wish I would've read the reviews about this company before I submitted my claim. This company is trash, avoid them like the plague and make sure others know too. Follow Up Ending: Finally, after I escalated the complaint several times, I was contacted by someone who helped me in the end. After realizing the initial rep & supervisor didn't handle the situation properly nor was I explained the proper procedure on the initial end, the Escalation Manager apologized and decided to refund my money. The supervisor should've resolved it in the first place. Obviously he needs training & mentoring, otherwise, someone else more qualified deserves his position. I will bump the stars to a 2.

    GAP policy offered by this company is a SCAM. They breached the cancellation terms of the GAP…read morecontract by refusing to refund the unused premium, and refused to communicate to resolve the issue, with complete documentation package provided upon their request. Reports will be filed with state authorities and law enforcement. Stay away from this company!

    Prime Motors - car_dealers - Updated October 2026

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