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Budget

2.9 (31 reviews)

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I recommend better training on Budget policies and procedures as well as course on customer service to the public.
Kristy A.

As a USAA member I have been renting from Budget for years. In fact, it's my go-to car/truck rental. However, this Boca Raton Budget location off SW 1st St has made the return process for a Budget Rental truck a HORRIBLE customer service experience! The woman they have assigned to work on Sundays (Mid age woman from Europe, possibly Croatia/Russia) is LAZY!!! She didn't want to even attempt at doing her job until we, the customer decided to call the customer service line and try to get some help! We returned our Budget Truck rental at this location with more than the required fuel from the original rental site, which wasn't Full and should've been full- problem number one. Next, the lady at the Budget counter insists we spend more money by getting charged an administrative fee of $30 plus cost of diesel or drive back home to get another copy of the rental contract. At the end this was a VERY BAD CUSTOMER SERVICE EXPERIENCE!!!!!

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4 months ago

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1 year ago

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10 months ago

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10 months ago

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5 years ago

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3 years ago

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2 years ago

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3 years ago

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2 years ago

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6 years ago

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4 years ago

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9 years ago

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7 years ago

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3 years ago

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4 years ago

Don't use them . They screw you. Changed my time of pick up on same day and they charged me $$200.00 more.

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6 years ago

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5 years ago

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8 years ago

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8 years ago

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5 years ago

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5 years ago

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7 years ago

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4 years ago

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6 years ago

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9 years ago

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9 years ago

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7 years ago

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12 years ago

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8 years ago

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10 years ago

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Review Highlights - Budget

I love about this place was that you call and the person working there (Mike) is actually the person you rent from.

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Enterprise Rent-A-Car

Enterprise Rent-A-Car

(85 reviews)

Scott is the manager. He runs a great store. Unexpected vehicle breakdown & on a Sunday he had a…read morevehicle w no reservation. They were all fantastic at the store. Took less than 10 minutes...in & out. The return was just as fast and efficient. Can't say enuf good things abiut Scott & his store. Thanx.

Rented a minivan a month in advance from this location to take my wife & our 4 grandkids to Disney…read moreso we could all ride together and sing songs on the way and really enjoy the experience. Called the office the at 8:10am for an 8:30am pick up and was greeted on the phone by Scott "Hi Scott, just confirming that I'll be there at in 10 mins to pick up my minivan. Scott " We don't have. Any vehicles available" "Oh sorry no, I have a reservation' Scott "I don't have any vehicles" "I made my reservation 4 weeks ago" Scott "Sorry I don't have any vehicles, Is there anything else I can help you with?" "Anything else you can help me with?, how about find me a vehicle quickly" Scott "I can't do that as we don't have any vehicles" "I want to talk to a manager" Scott "I am the manager" "You're the manager and that's your answer? I have 4 grandchildren and my wife plus luggage and Disney show starting at 1pm today and that's your f ing answer to me" Scott "Sir don't swear at me" Hangs up the phone Now I get that I shouldn't have dropped an f bomb but this is what was thrown at me and put me into a very frustrating, annoying situation based on the exact conversation I had with this moron Scott. What Scott could have done as a manager is seen in his system what's available some other location and made some serious effort to get that vehicle asap. Whoever made this idiot a Manager should also go thru some sort of Customer Service training. You didn't ruin my trip with 4 happy grandchildren singing Disney songs in 1 car (minivan) on a Christmas gift from Nona and Papa but you certainly prevented it from being a part of what it was meant to be So have a little f ing compassion as you screw people's plans. Looking forward to seeing how Enterprise Head Office Customer Service del with this issue as well as the additional costs for 2 cars gas, 2 cars tolls, 2 cars hotel Parking, 2 cars Disney Parking etc. Following on from the response from Enterprise. This response is just some PR BS that big companies throw out to the public to make it look they are concerned and we will make this right for you etc etc. I contacted the customer service info provided and it gets you no where, just more talk and time wasting. "Sir please send an email to our complaints department" No, I already logged my complaint now the ball Is in your court to reach out to me to tell me how you're going to fix your screw up. Instead of offering real customer service they just wear you down until you give in. I'm a big boy and I'll get over it but this is the world we live in. Corporations don't give a rats about you. Customer Service my ass

Budget - carrental - Updated May 2026

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