Cancel

Open app

Search

Hertz Rent A Car

2.3 (64 reviews)
Closed Closed
Updated 2 weeks ago

Hertz Rent A Car Car Rental Photos

You might also consider

Recommended Reviews - Hertz Rent A Car

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

The extra charges they added after completed trip

So I rented a car from them and I had a rental agreement for a total amount for certain days and time frame and they decided to change the total amount after I returned the car on the scheduled time frame/on the scheduled day and when I try to reach a representative all they have is a stupid automated message that won't let me speak to someone and the automated message wont help me with why they think they can change the total amount after the original rental agreement and when I picked up the car no one told me there would be extra charges

Cockroaches!

No a single star worthy! DO NOT RENT CARS HERE! 0 customer service. Unfortunately we got a car Polestar because our car is in recall. The battery doesn't last at all. Cockroaches everywhere! They told us that they will have a Jeep and will call us, they never called us back! Called them maybe 10 times it goes directly to voice mail. Finally came in today and they are sending us all the way down to FL! What a joke! Pictures of roaches are down here! Today is Saturday 8/13/2023 we got this car on Sunday 8/6/2023. The assistant Manager Stephanie was the only one that helped us, we give her amazing customer service. The only star that I give is for her.

They helped entertain my son while I was doing all the paperwork. What a great team.
Marcella S.

Matt was a great help! Unfortunately, their IT system with booking cars online they overbooked the cars. Which leads to a lot of unhappy customers, and then the team here it hurts having to deal with it. Matt was so accommodating with me and my child and made it work out that I could walk out with the car for only $30 a day, the customer service was excellent and I truly appreciate all the help that all the sales associates offered. I recommend this hurts.

See all

2 months ago

Got me into the car I wanted but customer service was so rough. Everyone there was visibly upset about their timing.

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 months ago

They will charge you extra for gas even tho I return the car with a full gas of tank thief!!!!!!!!!!!!

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 1

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of M G.
32
17
1

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of D D.
0
96
31

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Biggest car selection in the area! Love this location and I don't rent anywhere else.

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of A B.
0
13
0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Sandy V.
87
29
55

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Chris H.
119
173
68

9 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

10 years ago

Helpful 3
Thanks 0
Love this 2
Oh no 0
Photo of B S.
0
1
0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Tom K.
0
11
1

10 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

7 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of c o.
243
205
376

11 years ago

Business owner information

Photo of Social Media

Social Media

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of Adam C.
11
14
3

8 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 2

Ask the Community - Hertz Rent A Car

Review Highlights - Hertz Rent A Car

Stephanie was super friendly and quick!!!

Mentioned in 2 reviews

Read more highlights

You might also consider

Verify this business for free

People searched for Car Rental 1,955 times last month within 15 miles of this business.

Verify this business

Budget

Budget

2.9(31 reviews)
1.0 mi

I've been renting cars from this Budget location in Boca for several years now, and the service has…read morealways been excellent. I've worked with both Mike and Hanna in the past--and again just this past week over the Christmas holiday--and they continue to be outstanding. Even during the busy holiday season, when things can get stressful and some customers can be difficult, they remain patient, accommodating, and genuinely helpful. They take the time to make sure everything goes smoothly and do their best to resolve any issues that come up. While other rental companies in the area were overbooking and even canceling reservations (which is crazy), Mike took great care of my rental and made sure everything was handled properly. Because of that, we were very happy campers/roadtrippers! Happy Holidays, guys, and thank you for the consistently great service!

This site will likely be closed down soon. If you reserve a…read morecar here, it is likely you will not get ANY car. I reserved a car 48hrs prior to travel. Website indicated there were many (compact, mid-, full- ...) available. When I showed up, Manager Andrew told me "Yeah, we don't have any cars". Airlines also over-sell their capacity, but when they are oversold, they are obligated to compensate you ("$400 to take the next flight"). This unfortunate site has an unsustainable business model. Hopefully, they will be removed from Kayak and Google Maps soon. If you would like to gamble on being stranded, then reserve a car here.

Photos
Budget
Budget - I recommend better training on Budget policies and procedures as well as course on customer service to the public.

See all

I recommend better training on Budget policies and procedures as well as course on customer service to the public.

Enterprise Rent-A-Car

Enterprise Rent-A-Car

2.7(85 reviews)
0.7 mi

Scott is the manager. He runs a great store. Unexpected vehicle breakdown & on a Sunday he had a…read morevehicle w no reservation. They were all fantastic at the store. Took less than 10 minutes...in & out. The return was just as fast and efficient. Can't say enuf good things abiut Scott & his store. Thanx.

Rented a minivan a month in advance from this location to take my wife & our 4 grandkids to Disney…read moreso we could all ride together and sing songs on the way and really enjoy the experience. Called the office the at 8:10am for an 8:30am pick up and was greeted on the phone by Scott "Hi Scott, just confirming that I'll be there at in 10 mins to pick up my minivan. Scott " We don't have. Any vehicles available" "Oh sorry no, I have a reservation' Scott "I don't have any vehicles" "I made my reservation 4 weeks ago" Scott "Sorry I don't have any vehicles, Is there anything else I can help you with?" "Anything else you can help me with?, how about find me a vehicle quickly" Scott "I can't do that as we don't have any vehicles" "I want to talk to a manager" Scott "I am the manager" "You're the manager and that's your answer? I have 4 grandchildren and my wife plus luggage and Disney show starting at 1pm today and that's your f ing answer to me" Scott "Sir don't swear at me" Hangs up the phone Now I get that I shouldn't have dropped an f bomb but this is what was thrown at me and put me into a very frustrating, annoying situation based on the exact conversation I had with this moron Scott. What Scott could have done as a manager is seen in his system what's available some other location and made some serious effort to get that vehicle asap. Whoever made this idiot a Manager should also go thru some sort of Customer Service training. You didn't ruin my trip with 4 happy grandchildren singing Disney songs in 1 car (minivan) on a Christmas gift from Nona and Papa but you certainly prevented it from being a part of what it was meant to be So have a little f ing compassion as you screw people's plans. Looking forward to seeing how Enterprise Head Office Customer Service del with this issue as well as the additional costs for 2 cars gas, 2 cars tolls, 2 cars hotel Parking, 2 cars Disney Parking etc. Following on from the response from Enterprise. This response is just some PR BS that big companies throw out to the public to make it look they are concerned and we will make this right for you etc etc. I contacted the customer service info provided and it gets you no where, just more talk and time wasting. "Sir please send an email to our complaints department" No, I already logged my complaint now the ball Is in your court to reach out to me to tell me how you're going to fix your screw up. Instead of offering real customer service they just wear you down until you give in. I'm a big boy and I'll get over it but this is the world we live in. Corporations don't give a rats about you. Customer Service my ass

Photos
Enterprise Rent-A-Car
Enterprise Rent-A-Car
Enterprise Rent-A-Car

See all

Hertz Rent A Car - carrental - Updated May 2026

Loading...
Loading...
Loading...