I've been renting cars from this Budget location in Boca for several years now, and the service has…read morealways been excellent. I've worked with both Mike and Hanna in the past--and again just this past week over the Christmas holiday--and they continue to be outstanding. Even during the busy holiday season, when things can get stressful and some customers can be difficult, they remain patient, accommodating, and genuinely helpful. They take the time to make sure everything goes smoothly and do their best to resolve any issues that come up. While other rental companies in the area were overbooking and even canceling reservations (which is crazy), Mike took great care of my rental and made sure everything was handled properly. Because of that, we were very happy campers/roadtrippers! Happy Holidays, guys, and thank you for the consistently great service!

This site will likely be closed down soon. If you reserve a…read morecar here, it is likely you will not get ANY car. I reserved a car 48hrs prior to travel. Website indicated there were many (compact, mid-, full- ...) available. When I showed up, Manager Andrew told me "Yeah, we don't have any cars". Airlines also over-sell their capacity, but when they are oversold, they are obligated to compensate you ("$400 to take the next flight"). This unfortunate site has an unsustainable business model. Hopefully, they will be removed from Kayak and Google Maps soon. If you would like to gamble on being stranded, then reserve a car here.

Scott is the manager. He runs a great store. Unexpected vehicle breakdown & on a Sunday he had a…read morevehicle w no reservation. They were all fantastic at the store. Took less than 10 minutes...in & out. The return was just as fast and efficient. Can't say enuf good things abiut Scott & his store. Thanx.

Rented a minivan a month in advance from this location to take my wife & our 4 grandkids to Disney…read moreso we could all ride together and sing songs on the way and really enjoy the experience. Called the office the at 8:10am for an 8:30am pick up and was greeted on the phone by Scott "Hi Scott, just confirming that I'll be there at in 10 mins to pick up my minivan. Scott " We don't have. Any vehicles available" "Oh sorry no, I have a reservation' Scott "I don't have any vehicles" "I made my reservation 4 weeks ago" Scott "Sorry I don't have any vehicles, Is there anything else I can help you with?" "Anything else you can help me with?, how about find me a vehicle quickly" Scott "I can't do that as we don't have any vehicles" "I want to talk to a manager" Scott "I am the manager" "You're the manager and that's your answer? I have 4 grandchildren and my wife plus luggage and Disney show starting at 1pm today and that's your f ing answer to me" Scott "Sir don't swear at me" Hangs up the phone Now I get that I shouldn't have dropped an f bomb but this is what was thrown at me and put me into a very frustrating, annoying situation based on the exact conversation I had with this moron Scott. What Scott could have done as a manager is seen in his system what's available some other location and made some serious effort to get that vehicle asap. Whoever made this idiot a Manager should also go thru some sort of Customer Service training. You didn't ruin my trip with 4 happy grandchildren singing Disney songs in 1 car (minivan) on a Christmas gift from Nona and Papa but you certainly prevented it from being a part of what it was meant to be So have a little f ing compassion as you screw people's plans. Looking forward to seeing how Enterprise Head Office Customer Service del with this issue as well as the additional costs for 2 cars gas, 2 cars tolls, 2 cars hotel Parking, 2 cars Disney Parking etc. Following on from the response from Enterprise. This response is just some PR BS that big companies throw out to the public to make it look they are concerned and we will make this right for you etc etc. I contacted the customer service info provided and it gets you no where, just more talk and time wasting. "Sir please send an email to our complaints department" No, I already logged my complaint now the ball Is in your court to reach out to me to tell me how you're going to fix your screw up. Instead of offering real customer service they just wear you down until you give in. I'm a big boy and I'll get over it but this is the world we live in. Corporations don't give a rats about you. Customer Service my ass

Joe Cohen got me a good deal on a car. this guy is the best. The best deals the best service. Go…read morenowhere else you'll just be wasting your time.! Thanks, JOE !!!

This guy Joe Cohen, he will no ONLY get you the best deal and your dream car but he also is so…read moreknowledgeable and will guide during the WHOLE PROCESS. Since I got divorced I didn't know if I was coming or going when it came to cars and lease, but since I Met Joe he has it all covered. He is getting me my new car next week Every single step this guy is here for you !!! The best car BROKER Joe Cohen

Got me into the car I wanted but customer service was so rough. Everyone there was visibly upset…read moreabout their timing.

They will charge you extra for gas even tho I return the car with a full gas of tank…read morethief!!!!!!!!!!!!

Seamless return and renting experience. Rented and Miami airport and returned here. Later rented…read morefrom here to return at MIA . Since it is a smaller lot car choice might be limited compared to a larger place but no issues as such.

Really bad experience. Do NOT recommend using this company! Should have looked at reviews first…read more Even if price is a little less, not worth using this company. Very poor customer service

I recently booked a rental at Palm Beach Airport but had to make a last minute change to the return…read moreportion of the reservation. I tried to get everything done on the phone but it was a hassle and a chore to do so. After wasting a good 20 minutes on hold and going back and forth with an inept clerk, I was told to call the airport location directly to make my requested changes. Even with a reduced amount of people renting cars, Avis PBI didn't pick up the phone a single time and I called 3 times. I then had the idea to drive down to the Yamato branch in Boca Raton in order to speak with someone directly. Surprisingly, these guys were absolutely outstanding. They changed my reservation quickly ans even didn't some insider tricks which got me extra days for less money. I have no idea how this worked but that's what haokened! I was on my way within 5 minutes and I left very happily. Why isn't all Avis customer service this good?

They lie they have electric cars, so we booked it, drove there for 20 min and when we arrived they…read moresaid "We don't have electric cars available!" All for nothing. So we wanted to rent a regular car then and asked if we can drop off at our closest location as this location is too far, they said it's 25$ - even though it was there fault they say they have electric and they didn't. So no renting from here. Left without a car and not coming back here. Be careful.

I was really impressed by the volume that this tiny neighborhood location does. Both, when we were…read morepicking up, and dropping off, we saw a steady stream of customers picking up and dropping off. The inside was handled by the manager and one employee, and I saw at least one employee pulling the cars up. Everyone was pleasant, competent, and a pleasure to interact with. The selection at this location varied from being nearly sold out when we picked up to being fully stocked when we returned. This will be our go-to location in the future.

Showed up at 10am on a Monday morning to pickup a reserved vehicle. Office is closed although…read morecorporate says they are open. I waited around an hour with a dozen other customers. National's help desk said they couldn't reach the branch manager so we gave up and left. Dozens of customers travel messed up today. Thanks National!

We just rented a SUV here for spring break, and my experience was excellent! Cam was so patient…read morewith the chaos of spring break and helped us get the SUV we wanted and get on the road from our trip! Everyone here is very nice and professional: Reilly enjoy using this location.

Super nice staff! Needed something for 6 adults, 2 car seats. Extremely accommodating & a great…read moreprice! Smooth transaction!

I had a fender bender and needed a rental while my car was being fixed. The insurance company made…read morethe reservation and I received a call from Mishka closely there after. She confirmed my reservation, asked for my preferred pick up time, and type of car I needed. She the. Confirmed everything with the insurance company. Turns out the insurance made an error and she helped in guiding me to get it corrected. When I got there, Alex was waiting for me with my SUV and, it turns out, the insurance issue had not been fixed yet (bc of the insurance it Enterprise) but he handled it for me and I was on my way. Why the 4 stars? No windshield wiper fluid in the car. This seems to be an Enterprise pattern based on my personal experience but the service I received was amazing.

STAY AWAY!! Incredibly rude and unprofessional. Went to pickup a midsize vehicle, was provided a…read moreeconomy car. When we questioned if we would get a price accommodation, she immediately canceled our reservation. Asked for proof of the cancellation and refused to provide it to us while charging my card. Would recommend anywhere else. STAY AWAY

Once again I had to aren't another vehicle for 2 days. I replenished the tank of gas just as much…read moreas they gave me. Fry my receipt today. They charge me 33 dollars for gas. Never ever again Hertz. You are Despicable.

I gave Hertz as a company 1 star because they are employing people. Other than that, THEY STINK…read more I rented a car at Ft Lauderdale airport. Got on the highway and the wheel started to shimmy. Next day decided to return the car. So I went to West Palm Beach airport Hertz location. Once they got their computers to function, (unbelievable), they had 1 car to exchange in my car class. A minivan! Yuck! "Any other cars? "We have two cars white or silver. Oh no, the white one needs an oil change." "Ok I'll take the silver. And can I expect a refund because it's a lower class?" "I'm sorry we can't give you a refund from this office." Can you believe that a worldwide corporation can't give you a refund from an office you didn't rent from? I'll bet they can charge me more if I upgraded to a higher car class. I'll bet Enterprise would have given me a better car INSTANTLY! NEVER AGAIN HERTZ, YOU'RE AWFUL.