Nations Safe Drivers is a SCAM!!! They're initially nice to you on the phone to set up to lose in the end. I called in my once a year windshield replacement coverage (I'm supposed to have & when needed) and they did a total play on words to screw me out of my reimbursement. They will not thoroughly explain their process but lead you to believe everything is easy and straight forward, no BS. That's all it was, BS!!! My car was in the shop for an unrelated recall repair which took longer than expected. In the interim, I contacted this company to have my cracked windshield replaced. I explained the crack is spreading and it's illegal to drive on the highway w/out getting a ticket, especially in Chicago. Since it was going to take several days for them to come out, and my car was already in the Acura Dealership, I asked, if I have the windshield replaced and pay out of pocket, will it be reimbursed? The rep told me yes as long as I have a detailed invoice showing what was done and that I paid for it, no problem. She gave me an email and claim#. I asked again, "Are you sure this isn't a problem and I'll definitely get reimbursed?" And she assured me, absolutely and there won't be any issues. I even spoke w/ their team who was going to come out and he confirmed it was okay for me to pay for the replacement and get reimbursement w/out issues. All LIES!!! When they denied the claim they stated the reason as: "Authorization for replacement was not provided. Therefore, we will be unable to consider payment of your claim." What kind of crap is that?! Then, every conversation was a play on words. Repair vs Replacement; Authorization code vs Claim#, etc. When I asked for a supervisor, the condescending jerk, "Pascual", gets on the phone. He didn't ask permission to call me by my first name but continued to do so. I told him to call me sir. He refused to give me his Manager's name or contact information when I asked for it. I called back to speak w/ a manager and he made sure to have is staff let them know when I called back so he could intercept the call which he did. He gave me an appeals email which will clearly not be over-turned based on the same BS when they gave me the permission. I just put in a complaint to speak to someone higher up in Client Relations. We'll see if they handle this or not. Either way I really needed to make sure I gave this company a bad review on YELP! I wish I would've read the reviews about this company before I submitted my claim. This company is trash, avoid them like the plague and make sure others know too. Follow Up Ending: Finally, after I escalated the complaint several times, I was contacted by someone who helped me in the end. After realizing the initial rep & supervisor didn't handle the situation properly nor was I explained the proper procedure on the initial end, the Escalation Manager apologized and decided to refund my money. The supervisor should've resolved it in the first place. Obviously he needs training & mentoring, otherwise, someone else more qualified deserves his position. I will bump the stars to a 2. read more

Nations Safe Drivers - Insufficient Explanation of Procedure by agents!!! - Roadside Assistance Near Me - Boca Raton, Florida

I had GAP insurance with this company and I filed my claim after my car was considered a total loss by my insurance after an accident. I turned in all the documents they asked for and it took a little over a month for them to complete the claim and submit it to the under writer for payment. It took 20 days for them to make a decision and they basically closed my claim without payment and didn't give any reasons of why that was the decision made. I had to find this out through the website portal. No one called or emailed me about the decision of not to pay. This business is very unprofessional and a fraud. They accepted my GAP payments for over 4 years and denied my claim when I needed to pay off a 2,500 balance to my lender after the insurance payment. Stay far away from these people and tell anyone that you know looking for GAP insurance to do the same. Straight rip-off! read more

This company is a scam. I pad $495 for an extended warranty on my tires and was told today by the number listed on my contract that they've never heard of "Nation Safe Drivers" and that it is likely a "sham." read more

Nations Safe Drivers - Contract - Roadside Assistance Near Me - Boca Raton, Florida

If I could give negative stars, I would. I only used this company because Firestone forwarded me to them. There was absolutely no other reason. I requested a car battery jump / charge the first time. My experience was plagued with no show service providers. Representatives admitting the service providers actually canceled, but NSD never notified me for some reason. Overlapping service providers calling me making the entire process confusing. Customer representatives don't listen to your time needs. This was a terrible experience that took over four hours (in a populated city) to get service to a stranded vehicle. How this company is still in business amazes me. read more

Every experience with them has been a nightmare. Also, depending on who you speak to. What is required changes. Payments are always delayed, always more than 30 days. It's so ridiculous. I'm so upset that I purchased this warranty. It has been a nightmare. read more

I recently had a very upsetting and unsafe experience with your roadside assistance service in Wisconsin during a severe snowstorm. I was traveling with my 11-year-old child, and I am currently eight months pregnant. When I got a flat tire on the highway, I contacted roadside assistance immediately. However, dispatch did not connect me with a provider, and my request was cancelled twice without any clear reason. This left me stranded on the side of the highway in blizzard conditions for more than three hours. Eventually, I was told that I "should have called 911," even though I followed the proper procedure by contacting roadside assistance first. With no help coming, I had to drive on a flat tire to the nearest exit. My boyfriend had to leave work to assist me, which resulted in lost wages, and I was exposed to extreme cold for an extended period despite being pregnant. This experience was unsafe, stressful, and far below the standard of service I expected. I am sharing this feedback in hopes that the company will review what went wrong and prevent this from happening to other customers in dangerous situations. read more

I had this service with my car insurance. I called for a battery test, and possible replacement. All they do is jump starts. And both times I called, I spoke to someone with a very heavy Indian sounding accent, so it was hard to understand them. I told my insurance company to cancel this service, and I joined AAA. read more

Unfortunately they work with RVshare. I paid like $1000 for the insurance for my RV rent, which broke down on the way back home on the highway 5. The customer service can care less about your issues, they just tell you to wait forever on the shoulder of the fast and dangerous highway without any assistance or even basic human sympathy. They hang up on you too. They said to wait for the text from tow away company, which wasn't sent for hours. Following up did nothing. We were lucky that RV owner was a kind man and let us go home and leave RV where it is. It broke down at 6:30pm on Sunday, toll company picked up RV THE NEXT DAY at 9 pm. And before that they demanded RV owner to come to that location to confirm it's there, which resulted in him driving 3.5 hours there. It's ridiculous, we signed a liability waiver with owner approval that we're leaving RV which means tow company can pick it up without anyone being there. They had the exact location and all RV details. And they still charged $400 because the insurance only covered 100 miles out of 176 miles. I really hope RVshare will stop working with this joke of a company. read more

Nations Safe Drivers - This company will have you wait on the shoulder of a highway for roadside service such as towing for hours without any assistance - Roadside Assistance Near Me - Boca Raton, Florida

Worst Roadside Service I have ever experienced! Should have 0 Stars!! Over the last years, called 3 different times, was promised an ETA of 44 mins to 1 hour, got service in 2 - 3 hours. This is one of the most unprofessional companies I have dealt with. Story keeps changing when I call back asking where the tow truck is, had one towing company I called directly that said they called them to advise of a longer ETA and they Nations Safe Drivers dispatcher said they would call me, Dispatcher told them I could wait and they refuse to try to find another service provider closer with a shorter wait time. Avoid this company at all costs!! read more

Good luck getting paid for your services. Never again will we do business with this company. We were issued 7 different credit cards which all declined and then they kept saying they would send us a check. It's been 3 months and we still haven't gotten paid for our work. Absolutely unbelievable read more

If I could leave negative stars I would. This company does nothing right. I filed a claim for tire rack through them. They have strung me along for over 3 months. They have canceled and denied my claim unjustly. Even after tire rack called them and told them to settle the claim. They were supposed to send the check, but instead they canceled the claim again. And now denied it once again after I called for the 4th time. Unfortunately, this is a bad look for tire rack to be partnered with such a horrible company!!! read more

Worst customer service ever I have ever experienced. All their reps are extremely rude and not professional. I've been waiting for 2 weeks for my car to be towed and it has yet to be done. I am extremely dissatisfied with their company and will be going out of my way to make sure no one ever does business with them in the future. read more

When I purchased their Platinum Protection Plan policy I was told that they would replace my key fobs for any reason (lost, stolen, broken, quit working, whatever). After 4 of the 5 years of coverage elapsed one of my fobs quit working. Replacing the battery didn't fix it. LED indicator light no longer illuminates. I called to file a claim and it was denied because they only cover for lost or stolen keys. In other words, lie and tell them you lost it and they'll get you a new one. If you tell them you still have it but it is absolutely as useless as if it was lost they won't help you at all. Absolutely infuriating. Seeing all the other negative reviews I'm not surprised, but I didn't even know the name of the company when I bought the coverage from the dealership. They say they no longer carry their products for this exact reason. No one should. read more

Right now I'd select 0 stars if I could. They need to make this right. I'm going to need a response from this company on Claim 219-11446299. My Subaru dealer ordered a replacement tire that was under warranty and NSD is the insurer. They just told the Subaru rep that, because the tire was back-ordered, they won't cover it! As if we could do ANYTHING about a backorder! They also told the Subaru rep that there was NO manager he could speak with and the EARLIEST callback he could receive is in 72 hours. This is terrible customer service, and apparently this company does it all the time, because the Subaru rep has to deal with them all the time. Do better. Stop counting on delays and terrible treatment to wear out your claimants. I will revise or remove this review if and when I receive an adequate response on my claim. read more

The most unprofessional, useless con artist of an organization if ever there was one. First, they claimed I didn't have a policy. Second, okay, you have a policy but it will be $300 plus the cost of the two gallons of gas they would bring me. Third supervisor / it will cost me $600 plus the cost of two gallons of gas. About 14 hours later, after the intervention of my insurance company that added it to my car insurance with no way to cancel it - I was finally brought gas. I am changing insurance companies due to the sole reason of them being affiliated with Nations Safe Drivers. read more

Beware: They are awful. It took 2 times and 3 hrs before they dispatched emergency roadside service. Pass these Yahoos up!

Been paying for this "Roadside Assist" for more than 3 years and never had the need to claim on it. Truck's steering column broke and have been trying to get someone on the phone for more than 4 DAYS with these people. They rarely answer the phone, and when they do, there is always an excuse for why they cannot help me. Computers were supposedly down for maintenance for 15 minutes (which in reality lasted for 6 hours on friday). Called back five times since then, either no answer, or they hang up on me. Absolutely unacceptable behavior, unprofessional, and completely unhelpful. What if I had been broke down in an unsafe place? What if it had been me and one of my nieces or nephews, with nowhere to go, no help, and no other way to get home? What the heck do I pay for? For you guys to rake in the cash and sit on your beach in florida? Do you sleep well at night knowing you provide absolutely NONE of the services people pay you for, FULLY AWARE of the FACT that some of these people you take advantage of may have been in a dangerous place, and you did nothing to help them. My next phone call had better be answered or I may have to call someone willing to represent me in another capacity. GARBAGE SERVICE. read more

This company is an utter shame ! Every time you try to make a claim on a covered part there is always a loophole that they find . Had to have one of my lost Keys replaced the only one who can do it is Porsche my coverage is up to $800 per year to replace the key from Porsche was $640 but NSD would only pay $418 of the replacement . After speaking with the representative who was by the way very nice just not helpful they could not explain to me why they wouldn't pay the full $640 even though I'm covered up to $800 a year stating other than they will only pay industry standard labor rates which obviously varies from manufacture to manufacture they just picked the lowest one . I just don't understand if you don't want to pay the higher rates that Porsche Ferrari or Lamborghinis charge then why warranty those vehicles !!! read more

I wish I could give them no starts. Avoid this company at all costs! I dented my wheel on my motorcycle and called to file a claim. I was told to buy the new wheel and they would reimburse me. I specifically asked if I needed to have the dealer call them and the rep told me now, just send in the invoice. I did just that. The second rep I spoke to told me that the picture I sent in proved that they wheel was not repairable my claim was being processed. She said that I should expect payment in 5-7 days. Now they are denying the claim stating I didn't submit a pre-authorization. I feel like they deliberately mislead you so that they can avoid paying out for a claim. I am left holding a $1500 bill due to this scam of a company. If you buy a new vehicle or motorcycle-make sure that it isn't from this company. read more

Nations Safe Drivers - Roadside Assistance Near Me - Boca Raton, Florida

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If I could give these schysters less than 1 star, I would. They are scum, refuse to honor their contract, play every avoidance game possible to avoid paying a claim. AVOID @ ALL COSTS! read more

I purchased this NSD road side assistance and never had the need to use it until now 4 years later. This insurance is a scam, they never resolve any issues and always send you with providers that are never available or simply ignore you and tell you to call back NSD to what becomes a circle of calls with no answers from any side. ---------------------------------------------------------------------------------------------------------------- Dear XXXX XXXX, Thank you for reaching out and sharing your concerns. We are truly sorry to hear about the difficulties you've experienced with our service. Your feedback is important to us, and we want to address this matter promptly. To review your case further, we will need the contract number. The document you provided appears to be a draft and indicates the contract number is XXXXXX. According to our records, the policy was canceled on June 21, 2020, by the dealership. Please contact the dealership that sold you this contract, as they are responsible for updating the system to reflect an active policy. Once the dealership corrects the information in the system, we will be able to assist you with any claim questions you may have. We take complaints like yours seriously and are committed to improving our services. Best regards, Nation Motor Club, LLC --------------------------------------------------------------------------------------------------------------- The policy was never cancelled because I paid the full amount at the time of purchase, furthermore whenever I call customer service they always acknowledge my contract is still active. This means they just take the money and later they ignore the contract. read more

My car dealer ship submitted a claim #292-1000-4838 on 6/18/2021 for Tire Insurance that I paid for! Initially my dealership informed me to give the reimbursement check of $385.72 would be mailed within 2 wks. To date, 8/10/2021 NO CHECK HAS BEEN RECEIVED! I have called your customer service number on July 6th and was told I would receive a check in 7-10 business days. I, called today and was told by your customer service NO CHECK WAS EVERY ISSUED. STOP JERKING MY CHAIN! I paid into this insurance, reimburse this claim. I want someone in a managerial position to contact me via email madliv@optonline.net when I can expect the check. Like Comment Share read more

I had to get a tow twice from them. I hate the servic. they say 20-30 minutes but have waited up to 3 hours for these people. They send you links to track them and give u numbers to call for update on how long they goin for them to lie and tell you anything. And if one is taking too long why not try to see if there is another person closer read more

Stay away! They will look for every loop hole to get out of paying. I filed a claim for a tire that picked up a screw on the road, tire was deemed unrepairable by 3 different shops. Nations Safe Drivers declined to pay. read more

Biggest scam on the planet. Everyone should report to BBB. 4 of my claims have been denied for one EXCUSE or another. Windshield crack - denied. 3 TINY dent removal claims - all denied. A real joke! read more

This is the worst roadside assistance company ever. First, I was on hold for over an hour waiting on a representative . After I spoke with a representative, I never received a return call or text message stating which tow truck company would be towing my car. Needless to say, no one ever showed. By the way, the representative sounded as if he had just woke up. read more

On a local drive in Colorado this month, the wind kicked up and my windshield took the brunt of a couple rocks or other debris. I purchased windshield protection from NSD when I purchased my vehicle last year, spending an additional $900 at the time. Today I submitted a claim, which was denied. The reason? Because it was caused by wind. My contract with NSD states that "This Agreement provides for the repair of chips or cracks to the Vehicle's windshield caused by small rocks, stones or other propelled road debris." Apparently those items need to be propelled by children or some other force of nature besides wind. After spending nearly an hour on the phone with NSD, the agent nor the agent's supervisor (he would only give me his first name) could see my account and coverage, but couldn't produce the agreement that I had signed. So they asked me to email it to them...at which point they will send me a letter in the U.S. mail telling me how they plan to proceed. Don't bother purchasing warranty through NSD! read more

On 5/22/24 me and my wife broke down called for a tow several times told they couldn't find anyone and they were informed that we were blocking both sides of the road. We sat for over 6 hours when the tow finally got to us he told me that they called him about 30 minutes after our first call he told them 175.00 to take us about 10 miles an they didn't want to pay that called him back 45 minutes later asking him to do it for 100.00 hell you can't get loaded and unloaded for a 100.00 it was not until I told them I was going to change them 2000.00 if I had to get someone with a chain to get us out of the road. So in reality because we were blocking both sides of the road we were in extreme danger and they didn't think our lives were worth 175.00 read more

I needed a tow. After contacting them and sitting on the side of the road in hot sun, for over an hour I called them back. They didn't even bother to call me back and let me know they couldn't find a wrecker service. They told me to find one and call them back. I found one, contacted them back and gave information for wrecker company. After waiting another 30 minutes or so, I called wrecker company and was told they never called. Wrecker guy said no one would want to deal with Nations because they only wanted to pay $50. I then contacted Nation's back and after many questions I asked..I found out my auto insurance would be billed thru their claims department and I needed to go ahead and pay for a tow. Why am I paying them if their not going to cover anything over $50 or possibly pay nothing? I'm canceling! read more

My company was a contractor for NSD. They promised quick payment, but it took us over a year to get paid a portion of our invoices. The rest, $1300, was written off as a bad debt. We spoke to the CEO and were brushed off. Horrible partners. read more

They outsource their jobs and telephone line, they dont know what technician they are contacting and who they are sneding, could be anyone getting to the car, doing what they want and they make customers pay for new keys, if there is an issue with the key they wont answer for it since they did not provide the service directly read more

I had 2 tire basically come apart at the the tread and all they keep doing is giving me the runaround. This company is B.S. they are stealing from consumers. Even the tire manufacture agreed that the tires are faulty and is willing to reimburse the cost of the tires. NSD needs to be shut down!!! And companies like Mike Thompson RV are equally to blame for pushing a knowingly crooked company!! read more

This is regarding their roadside assistance devision. Garbage tow service. There is a reason why they have so many 1 star reviews with similar reviews to mine. They were dispatched a call to jump my car by "Mary". I was advised a 1 hour ETA. Then an additional 45 minute ETA. And then after 2 hours I called multiple times to get an update and was clearly accidentally picked up. If you have ever encountered this its obvious. You hear breathing or other noises of human existence but clearly inidcating they are unaware you call is picked up. I clearly heard the sound of a woman (I assumr "Mary" moaning and being penetrated during intercourse accodentally on my line when it was clear I was supposed to be hung up on. I put my mic on mute and listened for 3 minutes to the sounds of such baby making sounds going on. Then I was hung up on after 3 minutes aburptly. Upon calling back multiple times, the phone call was unanswered. I waited a while before calling again and was answered by "Dexter." Needless to say, after 4 hours I had to use another tow service (contacting my AAA membership and being directed to All Points Towing) who was excellent on communication and arrived in under 30 minutes, so I would highly recommend them instead of this dispatch company. Meanwhile this company still hasn't even called me back. What a joke. If you are stranded in Nevada desert good luck! I will be filing a complaint with the Nevada Attorney General's Office regarding consumer fraud and the BBB considering I have been paying for a service that doesn't actually exist! read more

This company does not pay contractors or return messages after work has been completed

I have Nations safe roadside assistance via Good Sam insurance. The two times I have been of need turned out disaster....never serviced me in both cases. First time, ended up with them never showing up (this was an all nighter). Second time: After going through the routine of pressing the appropriate numbers to get to waiting for the next available service representative, Feeling good finally that a real person was there for me and everything is going to be alright.....what a let down! The rep says " hello"...I say "hi".....he says "hello?"....I say "hi, can you hear me?" getting really close to my phone...."he says "hello?".............then drops the call, he hung up on me. that was it! There was absolutely no problem with the connection, he was pretending not to hear me so as to blow me off- which he did. Fortunately, I limped home 2 miles without a clutch but no thanks to Nations Safe's dysfunctional sham outfit. I would give them zero stars if I could, one star is way too much. read more

Stay away and do NOT buy coverage from this company!!! I would give them no star at all if it were possible. I filed a claim in early April for a door ding in my car. Weeks later with NO response, I called back. They said they could not find anyone in my area to repair the door. After months of getting the run-around (Mid July now), they told me to go and find my own repair facility. I found a repair facility who performed the work for only $125 which I paid for. I took pictures of the nicely done repair by Ding Masters in Ventura, CA. and submitted a copy of the repair order. NSD refused to reimburse me for the repair after months of getting the run around from them. They are absolutely worthless and I am going to the Better Business Bureau next. What a scam and dishonest people. DO NOT BUY THIS WARRANY!!!! YOU WILL REGRET IT. Find someone reputable and HONEST that stands buy their word and provides good customer service. NSD is worthless to me... By the looks of all the 1 star reviews, I'm not the only one they have scammed. BBB, Here I come! read more

Complete scam!!!! Do not buy their wheel and tire package that Honda Dealers try to sell you. Waste of money and they get out of every claim. read more

Unfortunately I cannot select zero stars. My wife had a blow out on her way to work. I contacted Tire Rack to utilize the road hazard warranty. They gave me the instructions on how to get it replaced. I went through the proper steps but could not utilize their website properly due to it not working at all. Tire rack ordered my new tire and informed me that once I file my claim I would be reimbursed. Nations Safe Drivers couldn't get me a tow truck for hours due to their systems updating. Every time I called it was a person pretending to be a pre recorded message telling me to try back later. I had to use my own insurance to get towed. This occurred on 2 December. My tire could not be replaced until the following day. Again I could not use the website still, tried multiple platforms. I had a claim in the system, once I was able to contact someone at Nations Safe Drivers they generated a new claim for me and wiped out the old one. They later denied my claim and said I never filed my original claim nor did I get their authorization to replace my tire! so apparently you're at the mercy of their garbage computer software and you must not order a replacement tire until about a month later after you attempt to file a claim. Companies like this should never be in partnership with ANY major tire distributor. read more

Do not buy this NSD platinum plus protection plan! I bought a new car and the dealer (temecula ca Hyundai) pushed this NSD plan. I had a tire blow out on the road and had to buy a new tire, I then filed a claim with NSD, they denied my claim because I didn't get it pre approved. Very bad customer service, they find any excuse not to pay a claim. read more

You would think an insurance company would give you more than 48hrs to put in a claim from the date of repair... Not this one. Total scam of an insurance company. read more