While the car had a few issues, it was still really nice. And I enjoyed driving it. Everything was fast and efficient. Moreover, Steven, I believe that's his name-- went beyond the call of duty in terms of helping out, and is really a top level team member here. Highly recommended. Great experience all around. read more

Super Friendly, quick and accommodating. Everything you'd want in a car rental. I'd recommend highly! read more

This location is horrible. So unprofessional. Reserved a car which was confirmed a few days prior to my pick up then when I got there to pick up the car, I was told they didn't have it. I was then instructed to drive to another location, which was adding an hour to my trip a half hour there and a half hour back and not the car I wanted. I wanted a smaller car. This was a gas guzzler and cost me more money all around horrible customer service. read more

I had a very disappointing experience at this Enterprise location. The branch closes at 6:00 PM, and I called ahead to inform them that I would be arriving a few minutes late due to traffic and weather. I was told it would be fine. However, when I arrived at 6:06 PM, the employee I had spoken to was still present but refused to assist me. Instead of honoring what was communicated over the phone, he immediately said it was past closing time and that he could not give me the car. He was also rude in his tone and dismissed the situation by saying he had been working an 11-hour shift and needed to go home to his family, then walked away while we were still trying to speak with him. I understand policies and closing times, but the lack of professionalism, poor communication, and dismissive attitude were unacceptable--especially after I made the effort to call ahead and was told it would be okay. This experience reflects very poorly on customer service at this location. I hope management addresses this so other customers don't face the same issue. read more

I'm really not the type of guy to complain. I've worked in customer service for a decade. In my 34 years on this Earth, I have never met a more incompetent, rude, unprofessional staff. "Lead" by manager Randal. A few months ago I had an appointment for a rental, at 12pm. I waited over an hour and a half after being promised a car that they no longer had and my insurance paid for. I was patient, asked for an upgrade that was that. Yesterday I mad an appointment for a rental cov was cancelled e by USAA. I get a call from Randal, and he assures me the truck that I requested will be ready. I get there on time today and the truck isn't there it's out for an "oil change". I expressed my displeasure calmly and made my gripes known and settled for a new vehicle until the trucks ready. The car they gave me REEKED of cigarette smoke. I go in and ask for a copy of proof to document everything. Randal makes this a hassle by I finally get it in writing. On the way out I said "you know I never do this, but I'm calling corporate, you guys suck" Randal replies YOU SUCK as I walk out, so I let him know "I'm coming for your job Randal. You're a threat to the Delray community!" Randal comes out and says give me the keys "this ain't working out" so I threw the keys at him, now I'm walking home miles in. The Florida heat. I'm reaching out to anyone who values their Time and piece of mind to avoid this branch. Every time I've gone there it's a lobby full of unhappy clients. I'm appalled at how this business treats its clientele. TAKE YOUR BUSINESS TO HERTZ or another branch! Randal is CORROSIVE to the DELRAY COMMUNITY! read more

DISGUSTED with this company and most especially the "assistant branch rental manager" klaus alimanovic! Corporate should pull the footage and see the way he spoke to women and customers. Blatantly DISCRIMINATED against myself and family when trying to rent a car and refused service despite having a valid reservation. Unacceptable for any company or employee to act the way he did. Do not come here! read more

I arrived early for a reservation I had made almost a week ago. When it was my turn in line, I was told that no more cars were available for the day and I was TURNED AWAY. read more

I left my review regarding my TERRIBLE experience at enterprise in Delray Beach, Florida, dealing with the manager Bryer who scammed me out of $1,000. Enterprise responded conveniently to my review saying someone from corporate would be in contact because "customer care is of utmost importance to them." I have not heard back from enterprise since! This company is deplorable and I would recommend NEVER renting a car from here, unless you would like to get scammed out of money. I am a 24 year old in college who got taken advantage of after I got referred to enterprise by Geico after I got rear ended by someone and was not supposed to pay a dollar. Worst customer service ever! read more

I was coming in to do a vehicle swap and Ryan the manger told me that no enterprise does that when I specifically told him that I just rented out of Tampa and swapped at a regular branch( not airport) for a different car. He told me he can't do it and it was never done just shooed me off and told me "there's the door" and I asked him to show me in the policy where that is true and he couldn't. I told him I've been renting from enterprise for 10 plus years and was never told that u can't swap out cars. Then he told me at the ending of the conversation as I'm about to leave that "o I don't have anything to swap u into anyways " someone please speak to him about professionalism and accommodating customers read more

They were professional & treated me well. I'd recommend then for renting a car when need arises.

All they are interested in is sneakily upselling and confusing you into purchasing unnecessary insurance. Given a vehicle with problems that should not be in their fleet and when I dropped it off they could have cared less. read more

Gave away my rental for being 20min latter the pickup time. Offered me an suv for 180$ a day when I agreed and 91$ a day. Said that they tried ti call me, but no number was on file. Lies and scams. read more

Very Friendly, car was ready and customer service team was very accommodating!!! will definitely return to this rental store!!

We are visiting FL to see family, and reserved a car with Enterprise to drive across the state from one set of grandparents to the other. I chose this company and branch specifically because they are very close (10 min according to Google maps) to where we are staying and offered pickup service. I called the branch the day before to confirm both car and pickup availability. No problem, I was told. The next day - problems! First, there's pickup issues - apparently now I'm outside of their pickup radius? And then, there's no suitable vehicle - would I be interested in stuffing my family in a coupe for a 4 hour drive? But the worst part was how it was handled - with promises to take care of it and then putting me on hold and completely ghosting me until the branch closed and no one was answering the phones. So, thank you Brian and Christina for ruining our trip. Based on this experience, your new company motto should be Enterprise - we'll leave you hanging! read more

I rented a car here after having a horrid experience at a Enterprise Boca location. Ali, was responsive to my complaint and accommodating to set things right at this location in Delray. read more

Easy process and awesome staff car was clean and well maintained never have to worry about renting here!!

Enterprise Rental Car I would not recommend this company I waited 55 minutes for a pickup, made three calls each time being told he'd be there in a few minutes. Ultimately got a ride from the body shop to Enterprise where it was chaos. When an agent and I went over the status of the rental before I took possession, damage on the car did not match that on the Enterprise log. On returning the car they could not give me a copy of final bill as their system was down. I overheard an employee say to another, this is happening all the time. I was never offered a ride back to the body shop where my own vehicle was, I walked. read more

This is the absolute worst enterprise I've ever been to not to mention in my opinion the company is poorly managed. I had an appointment at 12:30 for someone to pick me up to get my rental. At 1:00 they still weren't there. I called and three different times someone told me they were on their way. No one ever arrived. I eventually had business to take care of and so I went by enterprise when I was finished. Incompetence is the main theme of this place. I am appalled. I am not one to write poor reviews but Hertz would never be so incredibly disorganized with such poor customer service. read more

Enterprise was kind enough to pick me up where I dropped my car off for repairs and took me back to their office to get my rental. When my vehicle was ready for pick-up, I returned the rental, and Enterprise drove me to the auto body shop to get my car. Both gentlemen were kind and provided great service in extremely clean vehicles. The rental was a reasonably priced compact car. The office runs pretty smoothly. Lots of rentals happen there because at the time, almost all their cars were already off the lot. I do recommend them. I have rented cars from this location a few times. Never had a negative experience. read more

The main reason for my 2 -star review is that I was given a car that seemed to have mechanical issues - vehicle handling felt loose, brakes and steering wheel squeaking incessantly - and I didn't feel safe on the road. I hope my review will prevent this from happening to anyone in the future. Excuse the essay. I made a two-day reservation for an intermediate car while my car was getting repaired. The manager was pleasant and efficient while completing the rental process. After everything was confirmed, I asked what my options were based on the cars available. He told me that he is not sure what would be available to me and that I need to wait to see how things panned out. Fine. After me, there were two persons, without a reservation, who went up to start their rental process. He showed them two cars on the lot - a Nissan sedan (Altima or Versa) and SUV/crossover (Kicks?) - asked which they preferred and they chose the sedan. I noticed it because he told me just minutes before that he wasn't sure what would be available. He eventually advised his coworker that I needed to be assigned a car and I was offered the Nissan SUV that was offered to the ladies who were processed after me. I am not comfortable driving SUVs, so I told him that I need a sedan. I told him a Nissan sedan would be perfect, I have owned Nissan's before, but he said none were currently available, so I got a Chevy Malibu. It had some front-end damage (pictures attached - taken while I was inspecting the car), I asked if it was in an accident, but I don't remember the guy's response. I left with the car to attend to some errands and within a few minutes, I noticed there was a lot of squeaking when I pressed the brakes and turned the steering wheel. I thought that maybe the brakes were recently adjusted (I know very little about cars) so thought it would eventually stop. It didn't. I called the location to advise, there was no answer, and they were closing within 5 minutes or so. Called Enterprise customer service to advise I got a car with issues, felt unsafe, the location was already closed, and I needed to have it on file. Given case # .. I also e-mailed care@enterprise.com advising them of the situation and attached my rental agreement and a video of me driving the car where the squeaking /sound was loud and apparent. I had to adjust all my plans for the day to return the car. The manager was apologetic, went to test drive the car, and said the little squeaky noise wasn't really a big issue (paraphrasing). Eh, I sent the video to several people, and they were shocked and appalled that I got such a rental car. He really tried to make it up to me, which I appreciate, but I cannot get over the potential safety issues. I have mostly used Enterprise in the past, but now I don't feel comfortable renting from them. Note: This was my response from care@enterprise.com the day after I sent the e-mail: Dear Ms. ...., Thank you for choosing Enterprise for your car rental needs! My name is S.... I will be happy to help you today. I understand you are currently experiencing mechanical issues with the rental vehicle, and your safety is our top concern. It is with my best interest to have you assisted properly and for a quicker more experienced assistance, please contact one of our professionally trained Roadside Representatives at 1-800-445-5664 and choose option #4. We appreciate your business with us. Have an enjoyable rest of your day! Reference# [removed] Sincerely, S... Enterprise Support Services read more

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I never write reviews but, because of the service I've received each time visiting this location, I will. All of the guys here are amazing. Friendly, personable, and professional. They are always looking to improve your experience and make sure you benefit in each and every way that they can professionally provide to you. I'm often renting vehicles and in doing so, have used several rental companies; this one is the only location that I trust and respect and I don't plan to take my business elsewhere any time soon! P.s. I can't remember all of the employees names (each one has been super nice and helpful) but I do know that today I worked with Ryan and he was great! read more

This is the worst enterprise rental place. We spoke to the guy at the front desk on the phone picked the car we wanted on the phone only to find out when we got there he had no cars. He had six people waiting for a car that he didn't have and he closes at 2:00. How was he going to get anyone a car within two hours. On top of that he was nasty and tellin me it's only a reservation but how do you ask us to pick a car a Toyota or an Impala we chose the Toyota when he didn't have any cars!!! I will never ever go to that rental car center again. It was horrible customer service he lied to us and I wasted money on Lyft there and back home again!!!! read more

I reserved a car almost a week ago and 20 mins before I was meant to pick up and 1 hour before they close they call me to say they don't have the vehicle I reserved. 20 mins before closing they called me and told me to come get my car and they would close late if necessary to wait for me. They brought a car from another location more than 20 miles away. Nice Pre-Christmas gift. read more

Ryan and John Marco are the best. Professional and personable. Smooth experience. Please give them a promotion. Okay thanks.

6/29/22 They do not answer the phone. If you need any help exchanging a car, reserving, or anything at all, you will not be able to get a human on the phone from this office read more

BIG SHOUTOUT TO " WILL" AT THIS LOCATION. I've been renting from enterprise for years now at locations all over South Florida. No one has ever treated my wife and I with the amount of professionalism and respect that Will did. He went above and beyond not only for my wife and I but for every single customer on the phone and in the store despite him being THE ONLY EMPLOYEE in the store at the time - closing time at 1pm. Still took his time and gave it 100% with every single person. If we had salary cap space in our company, we would have offered Will a position immediately. Point blank. Simply put, this man is a top level executive in the making. With the 15 minutes that I had observing this young man, I can tell that he understands what it takes to run a successful organization - and it starts with the customers. Never met the guy before nor am I paid to say this: Will is the reason why enterprise I jumped to the #1 spot on my list of rental companies when I need a rental for my business. Keep it up. read more

We are on vacation here from Canada. We had an engine problem with our vehicle. MB recommended this location as it is close and they deal with them . our situation was very upsetting and frustrating. the staff here, Emanuel, Verna and manager Kadian went a long way to making things better. Th only vehicle that was available was a van which we took. It was clean, sanitized and ready in a few minutes. Not our ideal vehicle but it did the trick. It was the attention of the staff that made the experience better. Thank you! read more

Reserved a car before I left New Jersey. Got here and tried to pick the car up and they tell us we need to have a credit card because we have an out of state ID. No one told us this before hand so we were stuck standing in the heat with no car. Guy at enterprise also said no rental car company in the area would take a debt card. Went to Avis in boyton beach and they took our debt card no issue. Don't waste your time with Enterprise. read more

excellent service Fred at sixth avenue was great to work with.

I had a reservation for Truck when I arrived at this location the day of pick I was told the manager gave my reservation away so I end up getting what ever they had available not a very professional way to conduct business ***Still not been contacted by the management*** read more

excellent service at this location i rented the car. great car great place to rent a car. excellent location

My boyfriend has had good experiences with rentals. The rental process has been smooth and easy. The staff helping were very professional. A few months I had a huge problem returning a rental car. This time it was a much better experience. read more

I had a great experience at this Enterprise for my quick 3 day rental during my last visit to Florida. Brandon helped me quickly and got me out the door fast, not only that, but he offered me an upgrade in vehicle class for a price that was more than fair. Upon returning the vehicle, I was assisted briefly by Brandon and another very nice female staff member whose name I unfortunately didn't catch. She gave the vehicle a quick once over, told me what the final charge would be (which was as expected), handed me my paperwork, and I was done. For both visits I would say I was in and out in less than 10 minutes each. The way the staff at this location operate should be a model for other locations. To anyone leaving a bad review complaining about fees you weren't aware of or add-ons you didn't ask for, I'd make sure you read up a little bit on what you do and don't need when you rent a car, and check if your insurance company covers you when you're driving a rental. If they do, theres little need for you to take their additional coverage. They won't tack extras on without you signing for them, so at some point, you agreed to those charges. read more

Definitely rent at this Enterpirse!! Go see Ali she was fantastic. We had an issue renting at another location and we called and Ali happened to answer and she told us to come on in. She was super easy to work with and was very kind and answered all of our questions. We also wanted an upgrade and she was able to accommodate. Always great when you have a good experience! Ali rocks!!!! Thank you!! read more

This Has to be the worst company to rent from. I had a reservation scheduled 4 months in advance. A few days before my pickup day I called to make sure they would have a vehicle for me. They assured me yes we will. OK fine the day of my pickup which is the day I was leaving for out family vacation... Boom no vehicle.. I was told to wait around. No call from staff or management at all.. read more

Horrible! The woman behind the desk was rude, claimed we didn't have a reservation, and could not be bothered. Due to her lack of help and lack of customer service we will not be going to any other future enterprises. Show up for our 1 o'clock reservation..car is not on the lot! Their inventory does not match up with what you order online. Never again will we use enterprise!-especially this location. Avoid at all costs. Customer service is unprofessional and they do not accommodate you regarding your rental car. They expect you to figure out what to do. They don't even bother getting in touch with other enterprise locations to find you a car. Waste Update: I emailed enterprise customer services as suggested by the person that commented on my original post. My email to enterprise was on 4/8/18. I was contacted on 4/9/18 saying "Thank you for contacting Enterprise Rent-A-Car Customer Service! My name is *********, and I will be happy to assist you. We have forwarded your message to the office of our General Manager. Someone from our staff will be in touch with you." I did not hear from anyone so I emailed back on 4/12/18. Then on 4/15/18 I was emailed "I apologize that you have not received an update yet. I've resent your message to the office and someone will be contacting you. If you would like to contact the office directly, call ***-***_****". Today is 4/17/18 and I still have not heard back... read more

My experience with this location was bad -- given the number of car rental companies in the area, I'd stay away. In mid-November 2019 I rented a car, which began shaking the same day I drove it off the lot, at around 20/30 mph. When I brought it back, staff promptly swapped it for another. Three days later the store calls to tell me it's filed an insurance claim against me. When I point out that they did not ask me if anything happened, or ask when the mechanical issue started, the staff apologized, saying they'll reduce the penalty charged to my credit card from $500 to $100. I reiterated I didn't damage the car, to which the store manager told me someone from corporate would be in touch in the next two weeks on the pending claim. Gross incompetence, or a shakedown, I don't know. But it's a headache. Now I'm waiting to hear back from my auto insurance company on next steps. If you go with them, I hope you fare better. read more

Just fantastic - smooth easy - friendly. When I was booking , I did a quick review skim and decided to check it out for myself... Rented from Enterprise NE 6th Ave Delray.- Awesome experience from start to finish. The team here are fabulous - clearly they have all worked together a while and know their stuff - use this branch - seriously ! Premises are clean, staff are super friendly and super fast with getting you in and out your car. Derrick thank you for sorting out the slight hiccup at the beginning and your patience when I was about to have a melt down forgetting that the $200 pending charge was just the deposit. Harrison thank you for driving me back to my car. Will absolutely refer and recommend this branch to everyone. I will absolutely be back - i wont be using another branch or company from now on. To those who posted negative reviews - i strongly suggest you double check whether or not you posted under the correct branch - because both times I was there for pick up and drop off - there were loads of other customers and not one customer seemed upset or unhappy or put out. Sometimes people are bored and use Yelp to deal with self issues/anger issues or try and get freebies I guess! read more

I rented via Expedia. Expedia charged me $40 for insurance. The young girl working wanted me to buy more insurance but $ is tight and no, I had already to my knowledge. She insisted I get my Geico card - which I rarely have to do to get a car especially since I bought the insurance. She would not take no for an answer and invented scenarios where I would be paying for daily garage bills from the wreck she invented in her head. I am stressed from many sides and she was unfriendly and negative, bossy and uninformed. Expedia said my bill would be $185 and i knew and they always take 200$ to just hold. So they held $350ish, and I had the option to "void." There wAs no mention of a 5 day wait. I had to cancel my plans to get another rental with almost $400 gone . I can't tell you how much she truly ruined my day. I'm still upset. read more

Omg I can't begin to tell you how happy I Am with Kadian, Rob and Andres! They made my stressful Day amazing!!! Thank you so much for all your help! You'll always be my 1st call if I need a rental!!!!! read more