Wanted to thank Harrison for being so helpful and pleasant during my rental experience. He…read moreunderstands the importance of respectful customer service and is a great representative of the company.

We safely arrived to pick up our rental at Enterprise on Woolbright Rd. All of the details had…read morebeen worked out by our insurance. My car was totaled, as I tried to avoid running over a huge lizard. As I looked out my window, with airbags deployed, I saw the lizard, safely across the street, smirking at me! Anyway, we were greeted with a smile by the young man working the front desk. He asked for my name and quickly found my reservation. I said that I would like a compact SUV. And he found one immediately. He explained the pricing and what my insurance would pay. He quickly brought the car to the front parking lot and told me the important details about the vehicle. It was clean both inside and out, with a full tank of gas. He also mentioned that Enterprise has gently used cars for sale at excellent price points. I expressed my interest. Before I returned home, someone from the sales department called me! Needless to say, I was very impressed with the service recieved from the time I walked into Enterprise Rental until I drove out of the parking lot. Don't hesitate to rent from this location and drive safely...Don't squish any lizards, along the way!

This is the greatest place to rent a car from! If you are a small business super fan, like me, then…read moreyou should consider this car rental Company. Marco and his team are so kind and accommodating. I especially love that they are open seven days a week. They have an excellent selection of cars and if you fall in love with a car you rent, you might be able to buy it. The prices are reasonable and competitive for weekly rentals. The last time we rented a car, we were in a bit of a hurry. Marco took all of our information in advance. He had the paperwork all ready to go when we got there. All we had to do was sign, provide a credit card, and take off. It was a great experience. Thanks Marco!

Excellent customer service, late model cars,daily weekly and monthly pricing available. Feels like…read morea small family business, which it is. I'd give six stars if I could.

We were there to rent a car on Monday, December 9 , 2025 at 8:30pm. They had more than 20 customers…read moreand one agent. We waited for two hours. It was the worst rental car experience in our forty year experience. Next time, we will take a ride share to our home and rent a car near our home. To be so understaffed is inexcusable. To top it off, there was a long delay to leave the facility in our rental car. The gatekeeper said that their system was down. The only surprise was that they have a system. Before I wrote this review, I wrote to Avis with this information, They sent me a boilerplate apology, but I saw no actual investigation of that evening's events and no assurance that they would improve their performance. Therefore, I thought it was important for the public to know what they are walking into.

This is a family operated location. I rent here every week for work and they are the kindest,…read morenicest family! They always have my paperwork ready and I never have to wait for my car. Drop off is even easy!!! Rent a car from here when you need to!!!!

If I could give them a - zero I would. I reserved a car ahead of time, made an appointment, came…read moreearly by 30 minutes and took an hour and 1/2 and they didn't have any gasoline cars and put me into an electric with very little charge. I had no idea how charging happened and spent 4 hours of my rental time trying to find and put juice in the car. The last time I sprained my wrist trying to manhandle the charger and get it filled it up then made it home. The next morning of day 2 after a full charge $20 worth the car broke down on me. I called Thrifty and told them them the car was broken down and i was strained in the rain and they said ok take an Uber. I said no, they should pay for my uber home and they finally agreed. I finally made it home from the break down in thee rain and called them and they said they would not charge me for the 2nd day. 2 weeks later I get an invoice from them showing they did not remove the 2nd day charge. Bottom line, is I got a 1/2 day use a of a car I didn't want in the first place and was charged for 2 days rental and loss 20$ worth of power that someone else got to use. Trust the other reviewers here if you don't believe me, they are THE worse and failed me at every single step.

I walked out of Enterprise Rent a car because even with a discount the rate for an economy car was…read moreoutrageous. I booked Thrifty through AAA and got a fabulous rate and UBERed over to the Delray office of Thrifty/Hertz and was helped by Steve. He found me a compact car in minutes, had it cleaned and prepped, honored my AAA discounted reservation and had me on my way in under 30 minutes. I was very pleased.

Great service, Stephanie was very professional, polite and…read moreproactive. This branch runs very smooth. Thanks Hertz Delray

Very disappointing experience with Hertz Delray Beach…read more I reserved a Tesla Model 3 through the Uber app because it showed one was available. When I arrived, there were no Teslas. Jasmine offered me a Polestar as a temporary solution until a Tesla became available. While we were inspecting the Polestar, a red Tesla actually arrived. I made it clear that I wanted that Tesla because I have a Tesla charger at home, and she said she would contact me as soon as it was ready. I emailed her my phone number when I got home so there would be no excuse for not reaching me. Instead, I later got an email saying the Tesla had already been given away and that I would be stuck with the Polestar until the following week. That mattered because the Polestar would cost me about $45 every time I needed to fully charge it at a public station. Since I rented through Uber, those extra charging costs on top of the rental made the deal nearly impossible to justify financially. Hertz did absolutely nothing to make this right. Even worse, the local branch does not answer the phone, so everything had to be documented through email. Do not advertise Teslas as available if you cannot provide them, and do not promise customers a swap if you have no intention of following through.

My whole experience in booking, picking up and returning the car at PBI was excellent. David…read moreKairalla went out of his way to make sure that we were very happy customers. This is the second time I have booked a car through Ace and both the time I have had a flawless experience. Thank you David and Ace.

Imagine this place deserves no stars... So, imagine you use…read morea certain car rental place a handful of times. They were never particularly good at customer service. But, you know, these days, blah, blah, blah. But now you use these guys again and a few days before your date, you realize that the time is wrong, so you call the place and wait for ALL the prompts to make sure to talk to someone at the location and when you tell this gentleman the situation, he assures you that the appointment time is fine and he will arrange for the change. Now, imagine you get a text message and are asked to share insurance information with a third party on their behalf. And you comply. Fast forward, you are on the plane, halfway to your destination and you get a voicemail that the rental company cannot accommodate your rental time, of 10:30, can you come in at 12:30 instead? So, you call them and tell them that will be fine. You will be there between 12:30-1:00. Then, you call the company when you have your bags and are on the shuttle. When you get there, they tell you they have canceled your reservation because you're late. Really? The only "accommodation " they can give you is a new reservation at a MUCH higher rate. This company is run by a bunch of poorly trained baboons and I will never use them again!

I was on a budget at the time and went with a car that wasn't on the lot. had the car a couple days…read moreended up getting lock in after the car shut off suddenly. I brought the car back and the young gentleman apologized and refunded 100% of the money back I can't remember the guys name but super friendly and honest. Thank you for making the experience painless

This place its the best to rent a car from. There is definitely something to Finnish hospitality…read more They are professional, friendly, and competitively priced. I will never go anywhere else to rent a car in south Florida.

Super Friendly, quick and accommodating. Everything you'd want in a car rental…read more I'd recommend highly!

I had a very disappointing experience at this Enterprise location…read more The branch closes at 6:00 PM, and I called ahead to inform them that I would be arriving a few minutes late due to traffic and weather. I was told it would be fine. However, when I arrived at 6:06 PM, the employee I had spoken to was still present but refused to assist me. Instead of honoring what was communicated over the phone, he immediately said it was past closing time and that he could not give me the car. He was also rude in his tone and dismissed the situation by saying he had been working an 11-hour shift and needed to go home to his family, then walked away while we were still trying to speak with him. I understand policies and closing times, but the lack of professionalism, poor communication, and dismissive attitude were unacceptable--especially after I made the effort to call ahead and was told it would be okay. This experience reflects very poorly on customer service at this location. I hope management addresses this so other customers don't face the same issue.

Everything went well. The only thing the car smelled like cigarettes sadly... when I reported that…read moreto Irnia she was Very Helpful. She offered Me a Voucher on My next Rental. I gladly excepted. The service was good at checking and Better at Checkout...

Do Not Rent from SIXT - Class Action Lawsuit (They Lost)…read more Returned our rental to the PBI airport location with no damage. Three days later, SIXT emailed a phony damage claim alleging a T-bone collision while only providing blurry photos of minor door/fender scratches and demanding $1,300. The provided "claims adjuster" number didn't connect to a claims department -- it led to a recording selling medical devices. Even worse, they sent an email asking for my insurance login ID and password to access my account. Absolutely not. After researching, I found countless similar Yelp reviews and a class action lawsuit alleging unauthorized damage charges. Once I formally disputed the claim, they dropped it. Rent elsewhere... and if you don't, document and photo everything!!

Perfect, smooth experience. Mike went above and beyond to help us with our move. One less thing to…read moreworry about!

I made a reservation for a box truck to move out of my apartment moving to another county. I made…read morethe reservations weeks ahead of time. The morning that I was supposed to go and pick up the truck, they called to say they had no trucks available and just said they were sorry and there was nothing else they could do. How can the truck not be available when it was already reserved ahead of time? If I could give this place zero stars, I would. I will never do business with this company again! So very sad! I had to scramble like crazy to make other arrangements.