I only rent cars from Enterprise for years and they are exceptional in customer service. Therefore…read morein Florida, the establishment under the leadership of Mr. Mauricio Ortiz, manager, reflects the company impeccable ethical standards in providing best practice skills to promote the upmost quality customer service. In addition, Mr. Ortiz strategically ensure that they provide customers with the best possible experience with Enterprise. His integrity, leadership, distinctive character, and professional principles are what elevates a company standards for quality performances. Furthermore, Mr. Michael was instrumental in executing the polices and guidelines for an enjoyable rental experience. The totality of their personalities characteristics are welcoming for customers to have a pleasant comfortable experience with Enterprise. Finally under the leadership of Mr. Ortiz, teamwork and employees personalities are very friendly and enjoyable throughout the organization. Thanks for a superlative job well done!

I am writing to formally file a complaint regarding the unacceptable service my husband and I…read morereceived from Store #2699. This is not the first issue we have experienced with this location. On two previous occasions, we reserved vehicles only to be informed upon arrival that the vehicle we reserved was not available. Because of those past experiences, my husband took the extra step of calling the store at approximately 2:00 PM on the day of our reservation to confirm that the vehicle was available. We were specifically assured that there were no issues and that the vehicle would be ready for pickup. Despite that assurance, we were contacted approximately two and a half hours later and informed that there were no vehicles available. At that point, it was too late for us to make alternative arrangements. We had already paid for our Airbnb accommodations and made plans based on the reservation that your company confirmed. We then spent valuable time calling multiple rental companies in an attempt to find another vehicle, but none were available. What is most concerning is that this situation appears to be the result of poor communication, poor inventory management, and a lack of consideration for customers' time and money. If no vehicle was available, we should have been notified immediately, especially after specifically calling to verify the reservation. Instead, we were given false assurances and left with no reasonable opportunity to make other arrangements. The situation became even more upsetting when we arrived at the store to seek assistance. Rather than showing empathy or attempting to help resolve the issue, Manager Mauricio treated us with disrespect. While we were trying to understand why our reservation had not been honored, he threatened to call the police on me simply because I remained inside the office seeking answers. At no point did he demonstrate professionalism, customer service, or concern for the hardship this situation created. As a result of your company's failure to provide the reserved vehicle, we have suffered financial losses, wasted time, emotional distress, and the disruption of important personal plans. My husband had organized a birthday trip for me, including lodging arrangements, and because of your location's actions, those plans are now in jeopardy. A reservation should provide customers with confidence and reliability, not uncertainty and frustration. I am requesting that this complaint be escalated to a District Manager, Regional Manager, Human Resources representative, or Corporate Customer Relations department for immediate review. I would also like an explanation regarding why reservations continue to be accepted at this location when vehicles are apparently unavailable, and why customers are not being informed in a timely manner. I believe compensation for the financial losses and inconvenience we experienced should be considered. More importantly, I hope steps are taken to ensure that other customers do not experience the same treatment and lack of service that we did. I expect a prompt response and a thorough investigation into this matter.

Tim was great! He explained some details about the Blue Chip Rewards program that had gone…read moreunaddressed before and was exceptionally helpful and accommodating. He was a pleasure.

Customer service was completely unprofessional, representative yelled at my manager and hang up…read morethe phone.

​I am writing this review to warn others about the unreliable service at the Enterprise Rent-A-Car…read morein the Turtle Run/Coral Springs location. ​I booked an SUV reservation three weeks in advance, specifically to ensure I would have the vehicle class I needed. When I called ahead today for pickup after visiting the branch the day before to make sure i would avoid being without my rental, I was informed that they did not have an SUV available for me. ​Having a reservation confirmed weeks in advance is a contract of service, not a suggestion. To call and be told there is no vehicle--despite providing ample notice--is a complete failure of basic operations and customer care. This experience has caused significant disruption to my plans and has completely eroded my trust in this specific branch and especially since this is the second time that this has happened so it's really shame on me now. ​It is baffling that a company of this size cannot manage its fleet inventory to honor reservations made well in advance. I expect better than to be left stranded due to administrative incompetence. Do not rely on their booking system if you actually need a vehicle. I will say that the staff is kind and professional but I can't put my luggage in them and ride out of town.

Worst fucking branch on earth. They never have even half of the cars they say available and they're…read morecars are not regularly detailed so it's a hassle and they'll say they have something available only for it not to be available at the last minute! Never again

I was a walk In customer. both agents were helping customers ahead of me, their conversations were…read morefriendly and almost family like with the customers. It was such a good vibe with the customer and agent exchange. I met Elena who helped me and offered a great rate. I'm driving a mini countryman lipstick red. In Florida! How wonderful. I highly recommend this office for a rental car. you will not be disappointed.

Sorry to have to write a bad review. I've used Sixt for years without incidents until now on my…read morerecent rental of a Ford Expedition I rented for one week. Pick up was without incident and fast. Service was professional and friendly. I had no issues with the vehicle at all. I returned a day early on a Sunday to avoid having to Uber home on a Monday. Turning in was uneventful. I had the same lady to return the vehicle to as when I picked up and she was friendly and professional. I waited outside for her as she instructed me so she can do a walk around and check the fuel and mileage, which she did and I witnessed. She had me sign the final return invoice and confirmed that everything was good with the SUV. Over a week later I received an email from Sixt claims that there was damage to the front bumper of the car that wasn't documented and I need to answer some questions about it for their claims investigation. Excuse me! Over a week ago and after I've been final invoiced! O no, I looked into it and apparently this has been part of their business model as there's been a class action lawsuit against them and pending litigation. Please be aware this may happen and document everything before the rental and after turning it in. A whole Facebook page is dedicated to this horror story.

Thanks you Que& Luise! You guys are absolutely great at what you do! Very professional and…read moreaccommodating, I really appreciate y'all's customer service, thank you for your generosity and understanding. Highly recommend this branch!

I recently rented a vehicle and, unfortunately, my experience fell far below expectations. I…read morereserved a premium car, but upon arriving at the office, I was informed that only standard vehicles were available. The sales representative advised that the only option was a Chevy Malibu, and although the interior appeared to be in good condition, it was not the class of vehicle I originally booked. I paid $414 for the rental and an additional $300 deposit, totaling $714. Within 15 minutes of leaving the lot, I contacted the sales representative to express that the vehicle did not feel right while driving. He told me that more cars were expected to arrive around 4 PM and that he would follow up with me. Unfortunately, I never received that call. The next day, I reached out again to check on availability, and I was told there were no vehicles within my price range. As of five days later, no one from the company has contacted me regarding my concerns or provided any form of assistance or resolution. Given the reputation of the company, I expected a much higher standard of customer service. The lack of communication and follow-through has been disappointing, and I believe these issues should be addressed to ensure a better experience for future customers.

I am extremely unsatisfied with this experience. I was charged for an extra day because I arrived…read moreat 1:02 PM--just two minutes after the 1:00 PM closing time. My reservation listed a 1:00 PM drop-off but did not clearly disclose that this is not a 24-hour location or that returns are not accepted without an associate present. No reminder or courtesy call was made on the day of return to warn that even a slight delay would result in additional charges. Being penalized an entire extra day for a two-minute delay, due to poor communication, is unacceptable and very frustrating.

I had an amazing experience renting a car from Avis! As a parent traveling with kids, I truly…read moreappreciate excellent service, and that's exactly what I got. Amir, the manager, and Jessica were both incredibly polite, professional, and accommodating. They made the process smooth and stress-free, which is a huge plus when you have little ones in tow! The car was spotless, inside and out, and ready to go as soon as we arrived. The staff went above and beyond to make sure we had everything we needed, and Amir even took the time to ensure we had the perfect vehicle for our family's comfort. Returning the car was just as easy, and the service remained top-notch throughout. I can't recommend this Avis location enough! If you're looking for a hassle-free, friendly, and professional rental experience, this is the place to go. Thank you, Amir and Jessica, for making our trip even better! PS: Every other review seems like a fake or something of the kind, as Amir and Jessica are very kind people with great service. This is a MUST if you want to rent any kind of vehicle in the Coral Springs area.

Excellent service. Alex is very knowledgeable and helpful. Great, easy experience. No extra fees or…read moreanything everything was straight forward.

I reserved a vehicle through the Uber app, not for Uber rides but for personal use. The pickup…read moreprocess was quick and easy. We were assisted by the manager Alex. He was very professional and provided excellent customer service. I would definitely recommend this location.

Not that great place to rent a car from.. the car was in a Okay condition, they provide me a car…read morewith a front window shield damage , the car key remote didn't work and I couldn't lock the car. They lucky that I didn't pay for it and I got it free of charge thru BMW. Just before you sign anything.. just make sure all work.

So this is last time my friend and I rent through Enterprise! The last 5 times renting we made…read morereservations and they did t have the vehicle! We rent often when company truck goes into shop or we take a weekend away! Today we called two hours in advanced to make sure they had our reservation and we were told yes we have two vehicles here but had to wait for them to get oil change! Got there at 5 and guess what no vehicle and the Silverado we were told was reserved for us was pulling out the yard! How is this good customer service especially from someone over the past year has rented 12 separate times and a couple of the times where for a month while our truck was in the shop! The lady at the counter got rude when we asked what they could do for us! She said they had a truck in Sunrise but we had to go get it! It's 5:30 in Fort Lauderdale and Sunrise is 20 miles away! Traffic in this area at 5 is no joke it takes 1hr+ to go ten miles! They have officially lost our business! There are many rental companies in South Florida that I'm sure would love our business!!!!