Literally I am so disappointed in the behavior of the owners of this place.
I have been having problems with my headlights and fog-lights since they were installed, and I have come back many many times and was super patient about it.
My husband had his camera and headlights updated to LEDs on his truck, so then I decided to have mine updated as well. We spent $$$$ at this place. The original guy who installed them was John, an employee. Honestly, he was great. He helped me pick out which headlight bezels to buy and which LEDs to buy for the LED upgrade. He did the whole install and wiring. I did not mind paying good money for it.
I came back a few weeks later to let him know that my High-beams were flickering, and sometimes wouldn't work. But I couldn't reproduce the problem while I was there so he told me to keep an eye on it and come back if it was still a problem.
After a few weeks, the high-beams and fog-lights just stopped working altogether. I came back and John told me that he had cancer, so he was taking time off.
I was like "Dude, totally fine. You take care of yourself. High-beams and fog-lights are not a critical problem. "
Flash forward to 2 days ago... High-beams are still not working, my fog-lights are now stuck on and flickering even when the car is off, and now my headlights are flickering too. Now this is becoming a safety issue.
I stopped by and one owner, the dad, was there. He was apologetic. He said that John was still out battling cancer, and that he himself didn't know how to do anything with install or electrical. He asked if I could come back the next day and maybe his son (the other owner) could take a look at it, but he told me that his son didn't really know how to do any of that stuff either. He could maybe help me unplug the fog-lights for now so that they wouldn't drain my battery. John was the only one who knew how to do anything.
I came back the next day and the son was unbelievably rude, dismissive and condescending from the second I walked in.
I told him that his dad told me to come back that day and asked if he could maybe come take a look at my car and give me his opinion.
He flat out said "I'm not gonna do that. I'm not gonna even touch it. You need to go somewhere else. I don't know how to do any electrical, so I'm not even gonna do it"
I was a little shocked.
You won't even come out and take a look at it? Take a look at your own companies work?
He said nope. "Don't you have a car guy around here? You need to take it to them."
I said "You! You are my car guy! If I try and bring this car to someone else, the first thing they're going to tell me to do is take it back to the place that did the initial work, that's you! You seriously won't even step outside to come take a look at it and give me your professional opinion? I'm not even asking for a free service. I just pretty sure that there is a loose wire somewhere, and I want to make sure that my car is safe."
He just said, "Take it to someone else."
You had NO PROBLEM taking my money in the first place! I have been nothing but kind and patient. You are acting like a slimy prick!
Now I know exactly what is going to happen when I take this to someone else, to fix the problem. They are going to ask me what happened when I took it back to the place who did the original work. And I am going to tell them that y'all basically told me to go f**k myself.
Bottom line. If John is not at this place - don't bother going. They own a stereo and headlight shop, but don't actually know how to do any of the work themselves. And if you come across a problem, they will take your money and give you a middle finger.
Absolutely shameful, slimy and disgusting. read more