I took my vehicle to their service department for a multipoint inspection and an oil change. I…read morediscovered they had overfilled my oil by 1.8 quarts when I got the next oil change and the tech at Valvoline reported the engine had 9.5 quarts of oil in the engine (they extracted the oil before putting new oil in). That's almost 25% more oil than the recommended level. My vehicle is now compromised. An overfill of this magnitude can cause oil aeration, excessive crankcase pressure, seal damage, and potential long-term harm to the turbochargers and hybrid components.

Their sales team is good, but I don't recommend their service department. Brand new truck, but…read morethey didn't know what to fix even though they called me to schedule service when they got the diagnostic codes. Truck sat for 13 days before they looked at it. Brand new truck should be under warranty, but they are giving me a bill over $1,000 to fix a "broken wire." Shared my experience with a letter to service manager, and nobody will talk to me. I'm hoping to get my truck back sometime soon, before they charge me for more "broken wires." Watch out for these guys!!

Wait, isn't this a Bergstrom?? Anywho, Worst experience ever this past November 2024. So I was told…read moreI had to take my 2018 Acura TLX here for all maintenance. . So I started to go here for everything starting June 2021. I should have known, but each time there was something they F'd up! It was until this past Nov 2024, I scheduled appt for recalls to be addressed. Two times they cancelled because they apparently have 1 guy do work on my car. Because the mechanic was sick one one and on vacation the other time. So fast forward they finally could get me in to do 3 recalls. Mind you a good year had passed since Acura told me about the recalls. They refused to work on the recalls. So 11/08/24 at 11am I drop my car off for the 3 recalls, auto engine shut off malfunctioning, differential fluid change, oil change, and inspection with brakes, and get a quote on the passenger side door damage. Once I get in there the guy is wanting me to sign this paperwork for a loaner. Which ok, I get it there a lot to be done. He tells me talk to you in a few days. I said ok sounds good. I don't hear a thing for 2 WEEKS!! I finally call, and they say whoever I need to talk to is busy that they'll call me back. A hour later I get a TEXT not a call saying the holdup is this and that. It might be next Weds. At this point I say ok. Ok, so Nov. 27th I go pick my car up. I have to pay $390 for the stuff they did and they tell me they put the wrong differential fluid in. Omg. So they knock off $100. I'm on my way home and I can hear a humming sound in back and a clank in front. Next day I call because it was 7pm and they closed. But I call and leave a message and never get a call back. Come to find out my stabilizer bar is broken. And when a different mechanic goes to fix it he sees the nuts and bolts on my calipers are missing!!!!!! They removed them for whatever reason and never put them back together. My mechanic says I'm lucky because if the calipers would come apart at 75mph on the hwy I may of been in big trouble. I call and text the number they text me at and still to this day not a reply!! Oh and they keep my garage door opener!!! I'm never going here again and I hope you don't either. I included pics of it all.

Get everything your sales person says in writing, they will say anything you want to hear to force…read morea sale and beg you for a ten on the survey that comes out afterwards but not hold up their end of the bargain. Bergstrom should be embarrassed by how terrible their current BMW staff is operating. I had to get BMW involved to correct the situation. Save yourself and take the short drive to Milwaukee if you want a new BMW.

CAIR realty knows their Chevys. I thought I knew what the problem was, but instead of the…read moreexpensive fix they explained the real issue which was a far less expensive solution. Definitely recommended!!!!

We've "shopped" around over the years, but stopped once we tried Cair. They are so good to us, we…read morenever doubt we have the best service and the most fair price. We went in today praying it wouldn't be too expensive - the engine light was on. It turned out an engine sensor had to be removed and cleaned, and we were a bit low on oil. They took care of our car and didn't charge a dime for their time. Who does that?!

My wife purchased our first Porsche from Fox Valley Motors back in January. After searching the…read moreentire Midwest region they had the best value Cayenne by far. We have since purchased a Subaru and Volkswagen for our children that have recently started driving. We had one issue with the Subaru that was addressed and corrected in a very reasonable time frame with no additional cost to us. I can confirm that the prices at this dealership are the lowest for the quality of vehicles on the lot.

Well I have to say, I was a little worried about my vehicle after my purchase. The sticker was out…read moreof date and the monitor wasn't reset. I emailed my salesman but he didn't get back to me, out of the office. However his manager did call, looking for someone else it sounded. He offered to pay for the service I was going to get! What an awesome thing to do, so cool I had to make an account to share! The vehicle was definitely priced reasonably as well, I miss the sport of haggling but I understand why they cut it out here. Terrin made the buying experience fun so he would be my go to! Check them out!

These guys are cons. Never buy a car here... First car overheated on test drive, looked at a few…read moreothers on the lot and showed interest in a different one, but said if only buy it the fixed some minor flaws, being bad front tires and shroud protecting undercarriage was hanging off... Owner got cocky with me saying i don't know what you're expecting in a $5,000 car. So I left, but forgot to go back in and grab my ID they still had on their printer. I come back and they claim not to have it. I said I know I left it here, this is ridiculous. The owner replied yeah yeah.. And I'll make sure so and so financial will never work with you again. He seemed so nice when I was about to buy his lemon, but not did his time change when I pointed out the problems keeping me from buying it....

DO NOT Buy a car from this place. They are scam artists at their finest. They sold me a Lemon ! My…read moredaughter only drove it for ONE week!!! It's been in the shop since Saturday 6/8/18. We bought on 5/29/19. They do Not stand by their customers. All they say SORRY you bought it. It's not our fault. The whole reason we choose a dealership was to maybe have a little piece of mind that we bought something dependable for my 16 year old daughter. This place is shady at best. I have a DMV investigator looking into Dependable Auto and we also contacted the district attorney office of Outagamie County to look into them also. I don't want ANYONE to get screwed. I have a 16 year old who won't stop crying because, she stuck what she had in her savings towards a LEMON. The motor is toast.