We had a fantastic experience with Alex and Premium Cabinets. The build quality is superb and the pricing is very competitive even against RTAs. Check out our transformation! My only minor complaint was the alignment on a few of the doors. I think the assembly team could have done a little better. That said, our contractor had them aligned in a few minutes. The 6 way hinges make it very easy to adjust. read more

Premium Cabinets - Before - Kitchen & Bath Near Me - Austin, Texas

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Good selection of colors and designs. Customer service - depends on the departments. Salesperson was easy to work with and was willing to work with your budget (but did try to sell you more expensive line first and as many cabinets as possible even if it may not be the best design for your kitchen). Very responsive. Delivery - NO communication at all. I called a couple of times to check on status to find out that the cabinets were actually ready to be delivered. Asked me for the date I want them delivered but no follow up afterwards with time frame or anything. Just some guys showed up for delivery on the day off without prior notice. There were missing items from delivery, which installer managed to improvise and we worked out a better plan. Did receive refund for the parts that were not ordered. Cabinetry quality is nice but with some assembly flaws from manufacturers, which caused inconvenience when installing the shelves but Premium team was quick to address it. Overall experience was 3.5 stars. read more

Instead of writing a review I am just going to paste the email I wrote. Bottom line - worst place ever! Because of the horrible service Premium Cabinets has provided I have been without a kitchen for six months. This has not been a minor inconvenience. I cook and eat healthy and have had to eat out for six months. Every single thing that could possibly go wrong did and was not taken care of in a satisfactory manor. Maurice's response to my apology for a blunt email. Paraphrasing... "It's ok, I don't take anything personal". i.e. I don't care. I don't take my work or your satisfaction seriously. He proved true to his word. 1. 33" sink base that should have been standard 36" stated plainly on the quote/invoice. I won't even get into the other measurement issues that had to be compensated for by the installer (where he was able). This delayed the cabinet installer and counter top installer forcing them to reschedule their work. This inconvenienced and cost every one including me money. I live in far South Austin and my installer had to make an additional trip way up North to pick up the 36" when it came in which I had to pay for and I was charged an additional payment of $530.81 for the 36" screw up and took over a month to get. You guys should have delivered the cabinet and eaten all this cost. Instead you bill me additional money for the cabinet and make me pick it up! 2. Two drawers are missing and I am having to pay my cabinet guy to build them, rails and all which I had to find and buy! Update: Maurice finally materialized the drawers - wrong size and no rails and an additional charge of $135.31 - you should have eaten this cost too. Maurice basically threw them in my lap and said figure it out. I had to cut the drawers and rebuild them myself! For some reason he was unable to provide me with rails or the company where I could purchase the rails. I asked him repeatedly for the company where I could buy the rails. Mind you I had already paid for all the cabinets and drawers in full and no rails! Over the course of two weeks in my "spare time" I searched and called until finally finding the company on my own. For future reference so you know where to get your own rails the company is DAKOTA Premium Hardwoods and Millworks in South Austin. Then spend another day installing them myself! 3. The Lazy Susans were missing and had to be brought out and installed - and argued about whether I ordered or paid for them when they are clearly on the invoice. 4. Four of the doors put on backwards and had to be reversed by my cabinet guy. This cost me money for the cabinet guy to fix. 5. There are still shelves missing. Maurice said he would get them to me. It's been six weeks - not a single word. I don't expect to hear anything. I think you guys should have eaten the profit on this job. In my mind you owe me for pain and suffering and if I had the time and money I would sue you. This entire job was so badly botched there are not words to describe it. Please go out of business. Please! I'll be sharing my feelings about your company so that hopefully no one else should ever have to experience what I did. read more

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Want a cabinet company that's completely inept and incompetent at what they're in business to do? Then Premium is for you. Nice guys with plenty of excuses, sad stories, poor quality, and truly lousy at delivering their product on time or otherwise. Seriously, our small laundry room project has been a farce. Avoid this business as they have too many operational issues to warrant putting any amount of money or your home project into their hands. read more

Purchased a older home last year with original cabinets throughout. Had the team from Premium help me design my new kitchen and bathrooms. They set me up with a great installer (Armanzo) and awesome counter tops (Abbie at Blue Label) and everything turned out amazing. It's almost one year since I had them installed and I am loving them more everyday. The quality is great and the touch up kit that came with them did a great job hiding the scratch my dog put on one of the doors. Great customer service and a fair price. Highly recommend using them to anyone looking for new cabinets. read more

Premium Cabinets - Kitchen & Bath Near Me - Austin, Texas

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These guys were SUPER friendly and extremely helpful. While they were unable to take on my job, they went out of their way to me find the resources I needed for success. Thanks Randy! read more

Awful ! I had such an easy job. One straight wall for kitchen and two bathroom vanity cabinets. They came out and measured. They come out and installed. They got it all wrong because they do not care one bit if the cabinets are measured correctly or not. Even the owner came out to look and was indifferent. Here are pics, you decide for yourself if you want to waste your money on these crappy cabibe read more

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They did complete the job and the guy they sent out, Jim, does excellent work. We still have a few issues, one with a crooked drawer in the kitchen and on with a bad paint spot on a kitchen door. The cabinets are nice and look good once installed. read more

Great service. Prompt response. Reasonable pricing. And what I like the most is how they think through and present viable options.

We have ordered cabinets, hardware and other accessories for our kitchen and bathroom from Premium Cabinets within the last 3 months and have been beyond pleased with the service from start to finish. Shane, Emily, and Andrea really go above and beyond to make sure their customers are taken care of. I would highly recommend you come see the amazing staff at Premium Cabinets for all of your kitchen and bathroom cabinets as well as cabinet hardware and the latest and greatest accessories for both kitchen and bathroom cabinets. You will be happy with the products and the pricing too! Dan N read more

Premium Cabinets - Love the hardware selections! - Kitchen & Bath Near Me - Austin, Texas

If you are considering this company, run, don't walk, to someone else. In an entire home build, this was absolutely the most inept, unprofessional, evasive business my partner and I dealt with by far. First of all, our cabinets were over 6 months late and the wrong sizes, upside down, etc. We were told multiple times cabinets were being delivered the next day only to have this company no call no show. Someone else's cabinets were also dropped off at our house and left here for a couple of weeks at one point. The cabinets we ended up with have the handles on opposite sides. We just took them and are going to fix them ourselves (they're also scuffed and chipped), so we don't have to deal with this terrible company anymore and risk waiting another couple of months for them to "fix" these. And yes, they also tried to charge us multiple times. We have had to send them proof on multiple occasions that we paid in full over 6 months ago! We have been given every excuse in the book but none have come close to making up for the utter incompetence displayed by this company. read more

Started out as a good experience. Good deal on cabinets and selection was nice. Only issue was a back order a couple of slide out shelves. The bigger issue came afterwards as when my counter tops were installed. There was some damage that was done and had to be repaired by Premium Cabinets. Reached out and quick to get a quote on the cost. This started in August of 2021. Reached out numerous times to get service completed but according to Tony (General Manager), was having trouble with getting workers in or they were busy someplace else. Holidays came and passed and never one communication from Tony. Went to the store a couple of times and finally in early January, met with Tony at the office and again it was an issue that his one guy was out on personal leave. Now they still had people to get the new installs in but no one to do a basic repair. Waited additional 2 months and finally said I give up. Still had not even received my slide out shelves so reached out and said that I wanted a refund for those slide out shelves and I would handle everything else with my contractor. Could not even get my refund and Tony would not return my calls. Finally got a hold of corporate office and was able to get my refund from them. To this day, not even an email or a phone call from Tony saying anything about the issue or even the hint of an apology. You can get a decent deal on cabinets but be wary of any service follow up. Have moved my cabinet business to another competitor and will never do business with Premium Cabinets. read more

We are writing this review as repeat customers of Premium Cabinets. Initially we bought cabinets for a master bath and currently we are purchasing kitchen cabinets. If you are buying cabinets for any purpose, you owe it to your checking account to get an estimate from them. We cannot give enough kudos to our designer Mike Newell. We went in with a basic idea of what we wanted but Mike added balance and function to the design. Thanks Mike. read more

We had a great experience with Premium Cabinets. From the show room to the layout, the measuring, construction and delivery. We love the results. Everything fits and there were no construction problems. read more

Premium Cabinets saved me a lot of money and I got REAL wood cabinets. The color is great and the cabinets are solid. Very satisfied with the buying experience. Randy and his team made sure we had everything we needed. I plan to go back to Premium Cabinets when I move forward with my full kitchen remodel. read more

I just remodelled my kitchen with Premium Cabinets and they helped me from beginning to end providing great resources for installation and countertops. There design services helped me customize cabinets to fit my space beautifully. I ordered white shaker cabinets and the quality met all my expectations. read more

Premium Cabinets was by far the best value and quality, with all-wood cabinets Made in USA, and they were delivered within a few days of when cabinets were promised. I liked that they were drop shipped by a professional delivery truck right to my driveway (and into garage). We used Premium for a master bath remodel. We used them in about March 2015. In Jan. 2016, I went back in and asked for a bid for our other bathroom cabinets, and the salesman did email me back with pricing. With cabinet sales companies, you do have to be persistent... but of four companies last year, Premium was by BY FAR the most professional & service oriented. read more

I can't even begin to fully explain the comedy of errors I had with with this place, but here goes... I was told my order was ready to be delivered, but then learned they completely forgot to order one of my cabinets. So it was going to come in two shipments fairly far apart. Annoying, but whatever, not a huge deal. Then, the initial shipment arrived, and it appeared that everything was, in fact, delivered. Yay! But after looking at them, one was the wrong color. Turns out they had forgotten to order that one. The one I received belonged to someone else entirely, they just randomly dropped it off at my house for some reason. The missing cabinet finally showed up weeks after the initial delivery date, and it was damaged. One of the drawers didn't close properly. Luckily my contractor was able to fix the hinge, so I didn't have any further delays to my already significantly delayed project. Later I had to return to them to get one more cabinet, to make sure it matched the rest. After nearly 2 months with no word, I started calling to ask about it. Called many times and each time I was assured I'd get a call the next day with an update. I never got a call back from them. I kept calling every day, and eventually got in touch with someone. My cabinet had been sitting in their warehouse, they just hadn't told me. I got delivery set up, and they told me I needed to be home for the delivery, so I took time from work to receive it. But then they ended up leaving it outside with no knock on the door or anything, so I was sitting around twiddling my thumbs waiting for a cabinet that was sitting outside under my carport because they told me to be home. Looking at the other reviews this seems like an outlier. I hope no one else has this experience with them. read more

I bought ALL WOOD cabinets from this place and it worked out great. The cabinets were dropped off and my GC had them installed before I ever even saw them. Incredible soft close doors. Thank you! I appreciate premium cabinets doing what they said they would when they said they would do it. read more

Can't say enough negative things about this company. They brought in more help to try to see things through, but it was too little too late. They measured wrong, had to reorder/rebuild, had damaged products delivered, and we had to hound every step of the way to get our job done. Cabinets are good quality. Go with a company that does the design AND install. Lesson learned, but it took over 6 months to get our kitchen back. read more

I went to two other places for cabinet hardware that were very close to Premium Cabinets (one on Rutland and the other on Denton). One place, a loading dock person greeted with with a "whatsup?" and kind of stomped into the showroom. Clearly they did not want any business. The other place, a gum chewing clerk gave me a tape measure when I asked her what the dimensions of drawer pull was. Sheesh. At Premium Cabinets, Ericka greeted me after I walked in and showed me what hardware they carried, answered all my questions. The owner and another rep. came out and were very helpful. Well, guess which business I recommend? I ordered the hardware and the order arrived in two days!! Wow! Walk in to Premium Cabinets and tell them Chris sent you! read more

Incredible Experience with Premium Cabinets. They gave us a high quality cabinet for a better price than we could find anywhere. Alex actually helped walk me through installing a floating cabinet and helped get me connected with a great granite company ( Blue Label Granite) to complete our vanity. read more

They were supposed to install new counter tops for us, but didn't know how to do it. The product was pitted with chips and inconsistent coloring. They promised they would "fix it", but then didn't show up on Monday to actually do that. We ripped out their work on Tuesday and will have a new installer start over on Wednesday. I've heard they are good with cabinets, but forget the counter top work.... read more

We had ordered a set of RTA cabinets online and that company flaked, leaving us significantly behind on our bathroom remodel! We decided to stay local instead. We spoke with Alex and told him exactly what we wanted. He drew up the blueprints in a few minutes. We told him about our delay because of the other cabinet store and he said he was able to get us what we wanted in a shorter amount of time than expected, which we were very happy about! Our contractor picked up the cabinets. Although there were some small nicks and things, they cabinets are very well done, especially the doors with the baked on white paint. Our contract also had to get some extra trim, which he handled with (the other) Alex. Overall, a good experience. read more

(Seemingly) good cabinets (haven't received mine yet), very good prices, abysmal customer service. I ordered my cabinets over a month ago. Was told lead time would be 2-3 weeks. 3 weeks and 2 days later I'd received no communication from them so I called. The owner, Randy, called me within a day and explained the delays and told me I'd get a call the middle of the next week with an update. Guess what? No call. I called two days after expected update and left a voicemail. No call back. THREE more times I have called and left voicemails, NO RESPONSE. I sent an email, no response. The tricky thing is the phone number listed on the website seems to be one guy's cell phone (and he's the one that doesn't return calls). So you can't even contact anyone else at the showroom. I get delays happen. What I don't get is complete and total silence and refusal to be honest about the status. Feels very shady and dishonest. I'll update if and when the situation changes. Be very wary of Premium Cabinets. Put your money elsewhere! Update: The owner did contact me after this review was posted, which I appreciate. He told me his guy would call to schedule a replacement for one of my doors that cracked. When his guy called, I was in an appt so he said he would call back to schedule the date. He never called back and, by that time, I actually sold the house and was packing to move so never chased him down (not that I should've had to). So yeah - still not the best follow through but I appreciate Randy calling to try and rectify the situation. read more

I saw a post on FB about this place and that they were having a clearance sale. I when there on a Saturday morning and as soon as I walked in I was greeted by a nice woman and also a man. They helped me look for a specific cabinet piece but to no avail. As I was walking out I saw some wood pieces on some shelves. A different guy came over to help me and we looked through the pieces. He found just what I needed! I was so happy! Everyone in that store was so nice and helpful! I definitely would recommend it! read more

Great Prices! We had heard through a FB page that Premium Cabinets were cleaning out their storerooms. We headed out on Saturday, 1/27/18 and found a great selection of one-offs at FANTASTIC prices. We were able to pick up a finished wine cabinet and a small 12" side cabinet in our color for an absolutely rock bottom price. Staff were polite and accommodating. It was a very positive experience. We will be going back there when we rehab our kitchen later in 2018. read more

Not very often you come across a company that just does it right. Randy and his team were AWESOME!! Functionality and Design are above any other, thanks guys! read more

I called a number of cabinet places in Austin before choosing Premium Cabinets. Their prices were by far the best for the high quality cabinets I purchased. I am so very pleased with my cabinets! The people I worked with at Premium very always pleasant and helpful. I appreciated that no one tried to up sell me and the cabinets arrived before scheduled. If I ever need more new cabinets I will be back at Premiums warehouse! read more

Randy and his team are the best! Experience showed with the great ideas that they presented. The cabinets looked awesome and the Installation went smoothly without a hitch. The installers found some sheet rock problems that the builder had left behind and just covered with the cabinets but they handled it without missing a beat. Premium Cabinets is the only cabinet company to call. read more

We recently renovated a kitchen and master bath. After reading such positive reviews and viewing their website we visited Premium Cabinet. They had a good selection and we found exactly what we wanted. Alex was great in helping us complete our designs and was very knowledgable about what would and would not work. Emily was the best in keeping us informed about the status of our order and in organizing the delivery. She also was very knowledgable and helped tremendously during the installation process. Her customer service was excellent. We are very pleased with our decision to use Premium Cabinet for our renovations! read more

Great service. Great product. I did a ton of research prior to ordering my cabinets and Premium Cabinets had by far the best quality and price. The customer services was great too. My cabinets arrived as promised, on time. I am very happy with my experience with Premium Cabinets!! read more

Excellent service! Excellent cabinets! Randy was very professional and patient answering all of our questions and there were a lot.

Great company. Cabinets are well built. Never felt pressured with a sales pitch. Cabinets came in when promised. I had 2 doors that were cracked or damaged. Miatis replaced them with no hassle at all. Took a few weeks to get them in but he told me it would. They came and replaced the doors and adjusted a lazy susan, also showed me how to install some pullouts. Very pleased with customer service. Cheaper than some box stores. read more

Randy was so amazing and helped us to get exactly what we needed, not to mention how great Matt was with our punchiest items. I highly recommend! read more

Despite the fact that Premium Cabinets made some errors in the design of my kitchen cabinets, I still fully recommend them to everyone. Why? two major reasons... THE PEOPLE: Randy took full ownership of the mistake and totally made it right.That is hard to find nowadays. Alex M is awesome! He fixed all the errors and went out of his way to make us happy! Alex M is truly dedicated to the craft, has exceptional customer service skills, takes pride in his work...a true gem! PRODUCT: I loved that I could design them and pick out the color and style. The cabinets are well made of solid wood and beautiful. Totally recommend Premium Cabinets! read more

The Husband and I are renovating our 1970s home and decided to purchase brand new, solid wood kitchen cabinets from Premium Cabinets. We always prefer to support local businesses as opposed to going with the big box stores. We met with Randy, the owner, who did a great job explaining all of our options, colors and styles, etc. We ordered in late January 2015 and received a call a few weeks later saying our cabinets had arrived and were ready to be put together. Maurice, their warehouse manager, contacted us about timing of install and was able to have the cabinets put together for install within a few days. We went with a recommended installer on Premium's installer list and he did good work at a good price. Overall we are very happy with our gleaming new cabinets! Our kitchen has never looked better and we plan to order new bathroom vanities from Premium Cabinets as well read more

Good quality cabinets, pretty quick turnaround on initial cabinet order. It has not been an entirely smooth transaction, but Alex and team have been responsive in dealing with issues that have come up. No major complaints. read more

John, Alex and Mataio are the best. They helped make our remodel a complete success. John sold us the cabinets at a great price and the quality was awesome. I met Mataio who actually built my cabinets. He was super and answered all of my questions. I would definitely buy cabinets from these guys again. read more

After much searching, I went to Premium Cabinets because I wanted quality dark shaker cabinets. The espresso is beautiful and the cabinets go all the way to the ceiling. From the design with a very patient John, measuring and delivery with a professional and understanding Matthias, I had a wonderful experience and result. The cabinets arrived in 5-6 weeks...never fast enough but that is my impatience not their issue. After my cabinets were installed, I ordered an additional piece to build over a space. I had materials from the original order but my vision changed. It was harder to get the additional piece because of a factory issue; Matthias followed my order carefully and my kitchen has about 2.5 times the original cabinets. What a beautiful kitchen and a delight to work with this company. My contractor did not remove the old cabinets until the new ones were in my garage so I had little downtime. read more