I had been considering a Murphy bed for my second bedroom. I wished to free up some space in that room as the day bed was rarely used, if you don't count literal cat naps by my two cats. More Space Place advertised Murphy and cabinet beds. The showroom was pretty with examples of how organized your life could be with their cabinets, bookcases, closet organization systems, and Murphy beds. When I asked about a floor model of a cabinet bed, I was sent to Furniture in the Raw (nearby) to view them as there were none in the MSP showroom. I didn't like having to lie to FITR about my visit -- it felt deceitful and I didn't appreciate being put in that position -- but the trip helped me decide. I selected a cabinet bed but didn't purchase immediately as I needed to "rehome" my day bed. I began receiving emails from the sales rep every other day asking me to sign a contract so the order could be placed. I had not expected such aggressive sales tactics and found them annoying. After about 6 weeks, I did go back, sign the contract, and paid in full for the bed. The sales rep agreed to have it delivered in four weeks after I returned from a trip (and before my expected house guests arrived in March). Yay!
The trip was postponed (thanks, Covid), but the bed could not be delivered early as it was not yet available. The bed is manufactured in Malasia and the sales rep had no information about shipping. I contacted her again in two weeks, still nothing. At this point, she tried to direct my correspondence/calls to the "delivery team" (whom I had never met). My impression was she was tired of dealing with me and didn't want to be bothered with any follow-up questions. Another two weeks passed; no idea of where the cabinet bed was or when it would be delivered. Now my guest was arriving and I had to hustle to borrow a blow-up mattress! So, the bed was purchased in January and by mid-March there was still no idea of where it was or when it might be delivered. The last time I contacted the sales rep, she blamed the delay on "supply chain issues" and suggested any cancellation would result in more expense as the price had increased. I took that as a veiled threat to discourage me from cancelling, but I was also irked as I knew "supply chain issues" had not prevented her from communicating the status of my order during the previous 10 weeks. Prior to the sale, I received an onslaught of unsolicited emails; after the sale, supply chain issues halt communication? I call BS.
I returned to Furniture in the Raw. Lo and behold, they had the exact cabinet bed in their warehouse and it could be delivered in three days. Double checked with MSP. Nope, would be after May 1 before the bed I bought might be available. Long story short: I canceled the MSP order and bought the bed from Furniture in the Raw.
Yelp reviews suggest most people had better experiences than I did, but believe me, Five Star treatment is not guaranteed. read more