Don't even bother calling. Debrah was talking to me like she was a top notch sales person and didn't even accept any offer I tried to present. It says they give u a $2000 rebate and when I asked for the price she gave me the dirtiest attitude. I called to ask questions, not to be served impolite customer service. Good thing I called because if I went there and she gave me the same attitude I would've brought my money else wear immediately. False advertisement on the dealership end. Whatever price it says on the website just know it's going to be $4000 more than what it says after closing cost. - Debrah's words exactly. read more

Bought a q50 red sport and added 1999 to the price for anti theft. Well my car got stolen not even 2 weeks later which i find suspicious. Premium autos was terrible and zero help. Found out they did not submit any dmv paperwork so it looked like i didnt own the car. The people who work here just want your money they are zero help and cause headaches. Karma is coming read more

Unorganized and damaged cars. Waited over an hour for nothing. Staff are rude and overbooked.

I made an appointment on line via Offer Up after me messaged multiple times to come see a vehicle advertised. Unbeknownst to me all the names contacting me setting up appointments were fake AI'd sale people, I drove 40 minutes during the appointment "window" not only to find no such vehicle on the lot but a poorly staffed car sales facility with. o one available to assist, but business was booming apparently w/ clients in all the sales rooms apparently. So I called the dealership phone number and guess what more AI "salespeople" to "assist". I asked to speak to a "rep" they transferred me to a call center that took my information and told me I'd get a call back. I went back on Offer up trying to communicate my frustration traveling a long way aimlessly the AI said Thank you for input it will be added to my request. 15 minutes later, yeah I was dumb enough to stick around a lady named Debbie introducing herself as an assistant manager advised what was my issue. I advised I had mad an appoint on offer up but now guessing was all a "shamed up" AI'd propaganda correspondence to get me to drive 7 cities to get here to look over the whole lot unassisted just to find the car no where in site. She listened and then responded iyeah AI likely incident with no apology but just quipped yeah it's probably at the wherehouse "great so not available to view at the lot(me)" and "...what I wanted to know about it...?". Did I not say I travelled long and far to SEE it? I was done she obviously hadn't a clue about my frustration being wrongfully mislead by their AI'd software that I was distraught having wasted my time and day spent frivolously waking their lot like an idiot unsuccessful that I had long travelled just expecting some resemblance of customer service, Insaid don't bother it has been too exhausting at this point to buy from you, good day, to which she gladly replied " yeah good day!!@. Maybe she has it set aside for her boyfriend or she want to take it out for the weekend IDK but wherever her motives she was clinging too I as a customer am not going to beg to have a look at their precious inventory, good riddance Debbie to you and all that you represent. read more

Don't even answer the phone been calling since 11am would not recommend at all spoke w the receptionist at 11am just to told to call 30min later yet no one answer the line read more

The worst auto buying experience Ive ever encountered Let's see where to start The AI crap the robot calls 1 week to talk to a live person . That's because no one at the dealership They are rude as hell once you reach them I paid them their exact asking price I did not ask for a lessor price or negotiate and they added $2000 in fees Im like what are the fees for ? She's like that how we do it No fees Time to Flee do yourself a favor Flee Flee run!! Terrible place read more

Premium Autos - Used Car Dealers Near Me - Norco, California

AI Scheduling nightmare. Its impossible to talk to a real person without speaking to a shitty GPT 3.0 AI agent. I scheduled a call with a person, and got a call from an AI agent instead... These reviews are also responded to by an AI agent. Its disgusting the lack of care this business shows. After reading the reviews I see that they try to slap an illegal $2000 anti theft charge on to every purchase. I'm going to go in just to get a picture of the price breakdown and report it to the DMV to try to get these guys shut down. I suggest you do the same. They have google reviews disabled for a reason. read more

BUYER BEWARE. I wish i had read these reviews before i dealt with this place. After a week of conversing on the phone and via text, I drove 66 miles to the shop for a test drive and hopefully a purchase.. I arrived and no-one helped me. I texted my contact Mark and told him i was there and unable to locate him. After consistent immediate responses, he was suddenly no longer responding. I knocked on the door of a man sitting in an office playing on his phone, and asked to meet Mark, and he said "I can call him, but you deal with any of the sales people." When i finally sat with a sales person, I was told about the non-negotiable $2000 anti-theft tracking device added to the purchase cost of each car, (which i explained to Mark that I would not pay almost a week ago) and the fact that they include sales tax based on the purchasers zip code and not the location of the shop, (legal but incredible shady), and that there was no guarantee that these cars wouldn't need more work/repair in the near future . The biggest shock came when I asked why i hadn't met Mark yet who i had been conversing with the week prior including a 10 min phone convo, and was told that Mark is an A.I. Robot. I told them I was incredibly uncomfortable and I realized I had had enough deceit from one place. I thanked the gentlemen for his time and drove the 66 miles home. You've been warned. Avoid this place at all costs. There's a reason they only have two out of five stars on Yelp, and It wouldn't surprise me at all if their very few positive reviews came from Mark. read more

BUYER BEWARE, the price you see online is not the real price. They add a $2,000 security fee that you cannot take off to every vehicle they sell. Bad way of doing business. read more

After seeing a Tesla I liked online, I called this dealership Premium Auto and made appointment for 3pm on Saturday June 7, 2025. The dealership confirmed my appt and confirmed the 2 Tesla's that I wanted to see were available at this Norco Dealership. I arrived 2 minutes before 3pm no one was around to help me. They were all busy doing something. People were Waiting for help like waiting on Government food stamps. I waited 1 hour and 30 minutes and called back the number I had set appt through and finally someone came out to help me. This is when things got really stupid. The sale manager on duty at this time was a rude Guy that did not want to help anyone. Others were getting the same treatment. he was acting like he was on speed or crystal meth? (which I learned from the show cops). Then, a Girl finally helped me and I learned both the cars I came to see were gone. I found another I wanted to test drive. They want to run my credit. However, I am paying cash. And was never offered the test drive After I drove 100 miles to this appt.. All the cars were covered in Mud like dirt most with dead batteries. Then she gave me the quote for a cash buy, I have the 20k in my pocket and I see a charge $2,000. for anti-theft road advantage fee? This is so they can track down the car for repossession purposes. What the heck? I'm paying cash and they say I have to pay that fee. I just found out that it is unlawful, and Tesla does not approve of this fee. Yet this dealership gets used Tesla's from Tesla. This Dealership is a very flakey Low-class operation and should not be in business and should not be selling Tesla's. PS: By the way, if you're allergic to those stinky toxic air fresheners you will hate being there. Low Low Low class. read more

They add an anti theft when tesla already has sentry mode and it's fully trackable , basically a $2,000 sticker on your car. Additionally, I purchased a 2018 Tesla Model X from Premium Auto approximately six months ago. I recently contacted the DMV and was informed that they have not yet received any registration paperwork for this vehicle. The temporary registration expired three months ago, and as a result, I am currently unable to legally drive the vehicle without proper registration. Trying to contact them last three months but they are not answering. I will file compalin to proper authority or court if I do not hear from shortly. read more

Trash dump daycare . Dirty office , trash up to brim located under the pop corn machine , flies buzzing around while kids are running around the office and they don't answer the phone . I called to ask about the evoque and she answered and said yes it's here , when I called back no answer so I drive an hour away and arrive bc it's the day I have off to come see it . There was an RR evoque parked out front the dealership , who belonged to the manager , who walked out the office and drove away when I arrived. She didn't a knowledge me at all and I thought it's ironic she didn't say anything on the phone like "that's the car I drive actually you're gonna love it !" Nothing Imagine having a client asking about a vehicle you currently drive and you don't volunteer you love your car , and I thought the car was pulled up for me bc they knew that I was coming to see it Well it was not the available one , it was the managers . And she walked right by me , and left the site while I was there in the make and model car I drove an hour to see . Besides I was disgusted with the establishment, dirty dirty dirty . And these people are idiots So I test drove the RR evoque and took it down the street . The guy made a point told me keep it under ten miles bc the manager left with the gas card . Okay ??? I went on the freeway and came back As I'm test driving I'm pulling back into the dealership and I'm behind this idiot two white RR evoque back to back what a joke . Bad buisness daycare trash piled to the top filthy environment bad service and blatant disrespect and embarrassing and comical read more

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Wanted a Tesla model s , after asking for the OTD price for over a week... I gave up... it's unfortunate as I was ready to buy

They add an anti theft when tesla already has sentry mode and it's fully trackable , basically a $2,000 sticker on your car. I was told it's not optional yet it says additional.. also they don't negotiate the lady that works there said they won't even drop the price on cosmetics. most of the cars are damaged either the rims or looks like they've been side swiped. Also she said it was advertised it wasn't btw. read more

Premium Autos - Used Car Dealers Near Me - Norco, California

Typical shady used car lot. They add $2000 to the listed price for theft insurance which pays you $5000 minus a deductible in case your car is stolen (hardly a sound purchase). The extra $2000 theft insurance is "mandatory" for every car they sell. read more

their service is terrible. The sales manager is rude and pushy. Also an AI person named mark is constantly calling you and texting you and emailing you. read more

Unlawful practice! They are adding an additional $2K on top of the cost of the car and this is not disclosed until you are there, on the lot and speaking about purchasing. Additionally, they are also advertising lower prices online and when you get there, they jack the price up. Furthermore, none of the vehicles on the entire lot have a price tag shown which allows them to pull a bait and switch. This dealership needs to be reported and shut down. 100% illegal business practices. DO NOT BUY A CAR FROM THIS PLACE. read more

Much love to all the amazing staff at Premium Autos .. Specially Matt he handled my daughter's first time car purchase fabulously. Initially visited the dealership for a different vehicle and really appreciated that we were given the space and comfortability of looking around the lot. This ease and flexibility in test driving a vehicle at Premium Autos was also very helpful. The dealership allowed for my husband and I to ride in the car with our daughter she was so nervous and this allowed for her to be able to make sound decision in finalizing her first purchase on vehicle ownership. Thank You Matt for outstanding customer care and service. read more

Premium Autos - Purchased vehicle with the help of Matt - Used Car Dealers Near Me - Norco, California

If i could give zero stars i would ... Nothing but red flags and issues from the beginning. I got a car from here a month ago and traded in my old car. The new car i was assured was working perfectly had just been serviced and was ready to be taken. Sales associate Zach was so thirsty to make a sale he sold me a car that was FILTHY with empty buzz ball containers and honey pack wrappers after telling me to pick up the next day and it will be detailed (it was NOT i had to clean it myself) also the car had not been serviced the oil change light came on the same day i drove it off the lot. Then when i brought it back for that to be fixed the Break system light came on. All the while ensuring me everything was ok i also didn't receive the wheel locks with my car so if i busted a tire there's no way to change it. Brought my car back here 3 times and the light is still coming on and zach stopped reaching back out to help. I'm 9 months pregnant and they have been stressing me out from the beginning. And the cherry on top was i traded in my previous car and they never paid off the old balance within 30 days i had to make two car payments in one month so my credit wouldn't be affected. I'm TO THIS DAY still trying to work out what to do and i'm due any day. read more

Worst service the whole system is collecting info . Most of the cars listed is not even available . Automated system failed several times to connect . Got a call from rep. Lady . Very rude . Just waste of time . Would not recommend. read more

I purchased a car in June of this year and I'm having problems with it already. I take accountability for not doing my research on the fact that their cars aren't certified. But four months in breaking down?? The customer service is deplorable, I called to ask how I can get help with my warranty and they all but told me it's my fault for purchasing a used car. Well I never will from Not-So Premium Autos again! read more

My experience started out poorly, it was extremely hard to get a human at the dealership to answer the phone and not a computer to answer the phone,,, I verified the car was in stock, pricing was correct + tax title and license, after driving 3hrs to the dealer ship waiting an additional 1hr to test drive the car, I was told my pre approval was incorrect because the price was wrong.. there was an additional $1,999.00 charge for auto theft insurance that they couldn't remove from the car... they refused to accept my pre approval due to them adding additional hidden non optional fee to the car.. if I could give a 0 star review I would read more

Went in today and had a great experience. Once you understand their business model, all is good. They had just opened and we were greeted by Luis, who was finishing with another customer. Shortly after, met with us and confirmed the car was in stock. He advised us of the additional theft protection cost and if we were going to finance to get qualified prior to test drive (we were paying cash). He walked us out to see it, opened and started it up. He was happy to move other cars to let us drive, but we declined. When I asked about the time frame from looking to drive off, he said it'd be 3 hours (test drive, paperwork and car detail). The car we looked at hadn't been detailed and won't until purchase (part of their model). Luis was very professional and pleasant to deal with. We didn't end up buying, as my son wanted to consider it more. read more

Wow, if there was any crooked fraudulent used car dealers that existed which they do, the Preimum Autos are the most crooked of them all!!!! Not only their cars are all trash with all kinds of flaws, to go for a test drive they need to run your credit, and if you pay cash they upcharge you $2,000.00 for some stupid security system that most cars come with today!!!!! Please save yourselves the headache of wasting your time with this guys, unless your are willing to be robbed by this guys, go somewhere else, do not give your hard-earned money to this guys. Too bad there isn't negative star rating, because they do not deserve a 1 star. Hey DMV if you are reading this please revoke their license. read more

I drove 75 miles twice to test drive Tesla. I filled out a credit report. Their salesman never went out to look at the car I wanted. Never let me test drive the car. I had to give him the vehicle ID number so he could look up the information. Lazy lazy lazy. I went across the street and was text driving a Tesla within 15 minutes. I had an appointment each time o went. Never go there read more

Omg do not go here ! We walked in and no one greeted us. We sat there for an hour before someone told us to sign in. We waited another hour, and they sent us down the street, where no one knew anything about the Teslas! Of course the car I came for was gone!! Stupid A1 says it was there!!! Run run run I left and got a beautiful Tesla at South Bay Ford, where they treated us like Queens!! read more

Wow what a waste of time this place is! We had an appointment at 1pm for a test drive we got there at 12:50 we did not get to test drive the car till almost 2:40 me and my husband waited a hour and a half just for a test drive we were at this place from 12:50pm-4:30 read more

I don't do reviews but need to let the public know .. Don't waste your time this place is a joke we had an apt at 12 waited around in a dirty service area with no customer service I only saw two ppl working .. stay away read more

Hi My Name is Daniel T. ....I have to say my overall experience was good. Kamilia was most helpful. There wasn't any beating around the bush. I told her i was serious and the process was smooth. I love my car. Thank you Kamilia and Premium Autos for making a dream come true. One Happy Customer. I would buy another car there too. read more

Premium Autos - Thanks to Kamilia and Premium Autos. - Used Car Dealers Near Me - Norco, California

BELIEVE THE NEGATIVE REVIEWS. Horrible experience at Premium Autos and would not recommend this dealership to anyone. I called ahead, spoke with someone from their "internet sales" team, and confirmed the availability of a Tesla at their Norco location. I even verified that we could discuss pricing when I arrived. They told me to come in and speak with Caroline.. since the internet sales team doesn't handle in-person transactions. I drove 30 minutes to get there, only to be greeted by an unprofessional young salesman who immediately told me I couldn't test drive any cars until we verified financing and pricing. I asked for Caroline and he wrote it off like it doesn't matter who we talk to and he could help me. I asked about the Tesla I came for, and after searching the lot, we found it, but the price was different from what was listed online. He then took me inside to his computer and said the price was firm, refusing to address the discrepancy. When I explained it wasn't in my budget, he shrugged it off and started showing me other cars, mainly base Model 3s. Most of the Model Ys listed on their website weren't even available. They were either sold, hadn't arrived yet, or were still at auction. Why tf is it listed with pictures if it's still at the auction? The cars he did show me were base Model 3s with high mileage or severe cosmetic damage, all at ridiculous prices.. conveniently priced the same as "cars" they used lured us in. It felt like he was deliberately avoiding showing me better options like long-range Model 3s with decent/low mileage. Instead, he kept pushing overpriced base models or high-mileage vehicles that weren't worth it. This whole experience felt like a complete bait-and-switch. Their website listings are clearly designed to lure you in, but once you're there, they try to sell you overpriced junk. To make matters worse, they tack on thousands of dollars in unwanted add-ons to your "out-the-door" price. $800 in documentation fees? $2000 for anti-theft stickers? You've gotta be kidding me. I ended up walking out and going to the dealership across the street instead. Interestingly enough, they told me they hear complaints about this place all the time. Save yourself the time and frustration. Avoid this circus of a "dealership" at all costs. They claim to have a "Carmax Model" but their actual model is using fake listings as fishing lures to trap buyers, running your credit without letting you test drive the car, and financing their junk inventory. Shameless, unprofessional, and utterly predatory. Read the other reviews. Yuck. read more

Horrible, horrible customer service. I was wondering why they had this Rav4 for 200 something days. Make a lot of sense now. Avoid dealerships like this, they want to run you're credit before they even get off their chairs n show any car, good luck selling anything read more

Premium Autos - They are buried in Teslas - Used Car Dealers Near Me - Norco, California

If I could I would give zero stars. I should have listened to the negative reviews. The person who helped me was MATTHEW. Please note when purchasing you are treated wonderfully. I had a due bill for items needed and promised. I called multiple times to get what was owed. I had to drive at the dealer to show my face and got one thing done. And was told my Matthew the remaining item was gonna be shipped to my home and nothing. MATTHEW is not a man of his word. Worse service, you never get a call back and aren't given was is due. Also, you will be charged a $2,000 fee that is non negotiable . Because that's how the dealer makes their money. I suggest go elsewhere and don't fall for the prices you see online/person always note to add the $2,000 as that is non negotiable . read more

This place is a joke. I went at 5:30, they close at 6. A young gentleman told me all the sales staff went home. I came back the next day. The same gentleman helped us with the sale. I toy the sales staff went home? Yet here you are. First they were $3,000 under KBB value on a trade in, then they attempted to add on $2,000 in security add one. Once I informed him that that was ILLEGAL, he said that can't sell you the car without it. I reminded him that it was ILLEGAL and showed him the California law that says so. His response was, "well then we can't proceed with the sale unless you pay for the add on.". I asked to speak to the manager or owner. He said he's at home in LA and works remotely. And he wouldn't let me speak to him. Don't ever buy a car from this place. If they're willing to blatantly break the law, then God knows what they're trying to sell you just to make a buck. read more

Not good service and the manager Debra was horrible and not friendly in any way. Purchased my vehicle elsewhere read more

Went to buy a car specify what I was looking for my price range. They were very unhelpful. He told me the price go look online and that was it. They didn't try to show me anything. He basically told me to look around for myself. I see why they have two stars. read more

DO NOT GO HERE!! We are in from out of state and noticed a car we were interested in on the way back home. After calling multiple times throughout the day, we were greeted with an AI bot and probably an hour of hold music collectively. Their hours are not listed correctly anywhere. We saw information from on their website, Apple Maps and their AI bot stating that they were open until 4:00, 5:00 and 6:00. We took a chance and showed up at 4:45 on our way out of town. A very MEAN, NASTY WOMAN immediately greeted us at the locked door signaling that they were closed. We let her know that we had been calling and that they were not answering all day. She proceeded to CUSS AT US and storm away from the door. She then refused to give us her name stating it was "None of your business". Are these the kinds of people ownership wants representing their company? This was a $25,000 MISTAKE as we were ready to test drive the car and drive it 6 hours back home. Incompetent businesses like this do not deserve your business. I strongly advise you to shop elsewhere. Don't waste your time on RUDE EMPLOYEES at a business who can't even answer the phone or list their hours correctly. read more

I made an appointment on Monday to see a Model 3 Tesla on Thursday at 2:00. I received a text and email Thursday morning to confirm my appointment, I replied to both. I drove an 1 1/2 to the dealership. Once I entered the dealership I was informed that the car was sold yesterday, describing the situation as frustrating is an understatement. The dealership then attempted to sell me a different car I wasn't looking at and refused to negotiate at all. I will not be returning to nor would I recommend doing business with this dealership. read more

These people are the bottom of the barrel, classic used car sales people. While the car we bought was sold "as is", we didn't even make it off the lot before a "replace low-voltage battery" flag appeared. But the sales person had already driven away. So we limped home with this stick poking us in the eye. When I called to speak to the manager she was rudely insensitive to the DOA status of the car she sold us. Stay away from these people. Bad business. read more

Everything is incredible and the service is top notch. Everything is incredible and the attention is top-notch, the way they welcome you and offer you services is wonderful, the staff is very hospitable and helpful, read more

Lemon. The minute I drove off the lot, I got an error message that I needed to replace the battery. On a Tesla. When I called the dealership to follow up, I was told "people get scammed all the time. Live with it." read more

Premium Autos - Used Car Dealers Near Me - Norco, California