Professional service! we hired Boris a few years ago for duct cleaning and this time for HVAC check and consultation. He did a good job and was knowledgeable to explain and answer all my questions. Definitely would like to work with again in the future. read more

Won't provide a free estimate for a full home hvac install which will be over a 25k job. Makes no sense. I get it if you are sending someone to look at a hvac unit that isn't working but not for a brand new install. Pretty sad read more

Quality of the service call was fine. No knock on the subcontractor being used, I thought he was professional and handled the job well. Costs are probably on the more expensive end given the subcontracting model though. My issue is with the rudeness of the project management staff, in particular Boris. The service call was 3 hours late and ran at least an hour longer than expected, which happens - I get it. I asked if they could offer some kind of discount to compensate for the inconvenience since it made us late for other engagements that had to be cancelled for fees. But instead I got a rude email scolding me as if I would dare to even ask. They could have just said, "Unfortunately we aren't offering discounts at this time, apologies." Small things in communication make a difference. I won't be using this company in the future and don't recommend them. There are plenty of shops out there who probably subcontract out to the same folks who do the actual hard work that we as customers appreciate. read more

I highly recommend using Premier HVAC if you ever have any issue with heating or cooling. They are quick, highly knowledgeable, and very professional. The price is right, too. We got home from a trip on Saturday night, January 2, and our furnace wasn't working. Hardly anyone who does this type of work is open on Sundays, but I luckily found Premier HVAC and called first thing Sunday morning. Not only did Boris diagnose the issue right away, but he identified other issues which had been preventing our place from ever feeling warm enough. I thought the place was poorly insulated, but it was the poorly installed furnace. Once Boris implemented the solution, it was like we got a new furnace. We'll be paying less in heating costs now, which is the icing on top. read more

https://goo.gl/maps/LhicSa3xbXQPuUmh7 Stay away from this company if: - You don't want gas boiler work done by non-licensed plumbers. - You don't want to pay $1,475 for fixing a boiler's defective water feeder. - You don't want them to come back a few hours later, after the work had been declared completed, warranted and been paid for, to again have to fix the exact same issue. - You don't want to have to be asked to pay an additional $871 for that remedial work. - You don't want to be denied going over time and material charges at job completion because: "it is too late". - You don't want to hear: " We cannot identify all problems with your boiler" and " If you want no problems, install a new boiler" . - You don't want to be called a " dumb f****** piece of s**** " when you express customer dissatisfaction or ask questions. read more

Boris was great! Honest and knowledgeable, initially told me the repair was probably not worth it but I insisted. Was quick and clean while reasonably priced! Unheard of in NY. Will absolutely be using again. read more

Boris is very generous with his wealth of knowledge and experience. He explained the job thoroughly and broke down the cost, materials and work. Thanks! read more

What a horrendous company . While the repair guy was at my apt , the owner called me multiple times but then I never heard from him again. He left my entire system not working at all and billed me on my credit card without approval of charges. Said he'd call and never did. Complete frauds. read more

Our furnace went out in the cold and first we called another company who tried to tell us the unit was fried and sell us on something very expensive. Made the best decision ever and called Premier HVAC to come take a look. They had it fixed within 10 minutes and performed maintenance on it. All at 10pm at night! Amazing communication, customer service, and excellent technicians. HIGHLY RECOMMENDED - A++++ read more

Used this company twice for two different jobs. Both times were great. The whole experience was very professional and seamless. From scheduling an appointment to the technician's arrival, to the actual job, to the payment, everything was communicated clearly. They're not just interested in doing a job and taking your money but they want to teach you about how your system works. They believe that they will get good business by being thorough, customer-centered, and honest. They don't believe in cutting corners to save a couple bucks. This does mean that you might have to pay more for their services than someone else, but you pay for trust and peace of mind. read more

Reached out to these guys for an AC unit, there was absolutely no lag from response time to the time it took to get unit fixed. The customer service is excellent, and the quality of work is as good as you'll get. Highly recommend. Top notch. read more

Having my own property management business, it becomes difficult to find both reliable and professional companies. Premier Cleaning is the exception. I took a chance and called them based on their positive reviews. Within hours, I had a technician to clean the dryer vents and service the HVAC unit. I couldn't be happier with their service. If you are reading reviews and considering calling them, do not hesitate. Thank you Premier Cleaning! read more

4.5 stars. This review is based on a single interaction with this company: 1. Website: Easy to use and navigate. 2. Communication: single phone call, after hours, was answered. Person on phone was friendly. Appointment was made without hesitation. 3. Service date: technician arrived at agreed upon time. Friendly and knowledgeable. Professional. Maintained appropriate health standards e.g. mask. No foot coverings, however. 4. Service: he was thorough and explained the issues clearly. Thorough investigation of unit(s). 5. Cost: as per quoted with no increases or unexpected charges. 6. Follow-up: instructions and advice provided clearly. Overall, I would recommend this company to a friend and/or colleague. My only advice would be that foot coverings be worn when entering a house/apartment given the current global environment. Otherwise, friendly and excellent service. Thank-you. read more

Came on time and had their masks on. Had to get our split units cleaned from mold and just from daily use. Two units done in less than a few hours and the splits are working like new! Will def be using then for my yearly maintenance and when I need to replace my split units. read more

BEWARE!!!!!!! I should've taken the negative reviews on here seriously but thought I'd give them a try since I was in need of heater repair. My heater went cold overnight and needed fixing. Boris came over and charged an arm and a leg just for diagnosis. Then turns out he "didn't bring the right tools" and would need to return again. Returning for a second visit cost another ridiculous amount and yet he still couldn't fix it. HE LIED and said it would require another visit with multiple other technicians in order to fix the problem. Long story short, THEY MILKED ME FOR ALL THE HOURS AND MULTIPLE PEOPLE THAT CAME. THEY GAVE A FAKE DIAGNOSIS IN ORDER TO PRETEND TO FIX THE PROBLEM. THEY WILL CHARGE YOU 10x THE WHOLESALE COST OF PARTS! After I was done with his horrendous ordeal I hired another HVAC tech from another company to review their work because I was suspicious of their work. That's how I found out they were defrauding me of work done and ridiculously overcharge me for everything!!! The other tech pointed out all the ways they purposely disassembled parts, re-purposed old parts and reassembled it again when that absolutely wasn't necessary. Boris charged me for all new parts when he didn't even use new parts!!!!!!!! Do you understand how ripped off I feel???? He lied to my face!!!!! THESE ARE DISHONEST CON ARTISTS!!!!! DO NOT USE THIS COMPANY, I REPEAT!!!!!! DO NOT USE THIS COMPANY!!!!! I SHOULDVE CALLED THE POLICE ON THESE CON ARTISTS!!!!! read more

I called premier cleaning after a roof replacement in a brownstone in brooklyn caused dirt and debris to be blown into the house from the hvac unit on the roof. Last minute on a Saturday I searched yelp for the highest rated hvac and duct cleaning company, and found premier cleaning. Not only did they give me a quote over the phone, but they scheduled the emergency cleaning for the very next day. Boris was the main point of contact, and was very professional knowledgeable and most importantly helpful in skillfully scheduling the last minute service to accommodate the emergency situation. When the guys arrived, the project was completed in 1 day, and the entire hvac duct system was cleaned throughout the entire house. We experienced a smooth project, payment was collected upon completion, it was all very smooth and convenient. The reviews on yelp don't lie! Call premier cleaning for your needs, don't risk it on a lesser experienced company! Thanks premier read more

Eugene and Alan came to clean our airduct this morning. We were very impressed both with the service and the logistics 1)they arrived on time 2) the scheduling was seamless 3) they where fast and organized 4) they shook hands and had a smile on. Way to go, all this notes are not to be taken for granted when calling a service in NYC. When I saw the amount of debris that was clogging my vents I realized we did the right thing calling them. I will pass their name along. read more

I unfortunately can't say anything positive about my HVAC maintenance experience. My first experience, after them rescheduling at the last minute two times, resulted in a drip pan that no longer drained (never a problem until immediately after they serviced it). Unfortunately, I was leaving town that day for several weeks and the summer ended, so I did not have a chance to get them to repair. Then, COVID hit, and I was out of town not needing service. Fast forward to two weeks ago, I scheduled a visit. Ten minutes before the appointment window ended, they called to say they would not be coming (not sure why they didn't know that prior to the very end of the three hour window). I nonetheless rescheduled for a few days ago, only to have them completely no-show (no call; nothing). When I called and left a voicemail, I later (4 hours later) received a call from an HVAC tech, who said he was only calling because they told him he had to and informed me that they had never included me on his schedule (he then went on a rant to explain he and his company were arguing over whether I was supposed to be on someone's schedule that day). I asked him to simply have the office call me and explain/reschedule....I have heard nothing since. Short story - If you want someone who won't cancel repeatedly, will return calls and will actually do a good job, go elsewhere. PS - I'm sure they will come up with some witty comeback response, as they try to do with every review. I think that says something when they'll never admit to an issue...we all make mistakes; it is how you address them that makes a business great. read more

Make sure you document and record any conversation you have with these people. They are shady! Same story as all the other one star reviews. I asked for a quote to install a smart thermostat and they said that the service call is $149.00. They sent a technician over around 4pm and he didn't seem to know what he was doing even though they said the technician would be familiar with this model. He calls another technician to come and both are unable to resolve the issue. Its nearly 8pm, when the say they are going home and will be back tomorrow to finish the job. They said to call Boris the boss and schedule an appointment for tomorrow. I call Boris to schedule a follow up appointment and he said that tonight's bill will be 600$ (150$/hour). When I told him the quote was $150 for the full installation he insisted that he had a recording stating that was just for the hourly fee. I requested he send me the recording. He was unable to fabricate any such recording. I felt bad for the two technicians because they were respectful and tried, so I tipped them both 20$. But no way in hell was I paying 600$ for an uninstalled thermostat when most places I quoted were 200$ for the whole process and I would have working heat by now! After 20 minutes of arguing with Boris on the phone he finally told his technician to leave it and told me never to call him back. read more

Having called them, they were responsive and showed up to do a service call on hvac not supplying any heat. Long story short, they spent hours upon hours trying to diagnose a problem that was never remedied. They charged my credit card close to 3,000. For their service fees. They recommended I replace the unit/ condensers if their "service call" of vacuuming and cleaning the unit didn't work. I am appalled that they charged me thousands to diagnose and not fix a single thing, and I'm still in the same boat. Absolutely insane. I never write a review but felt it necessary for this incident. In good conciseness, I would never ever recommend this company. It would have been cheaper for me to use space heaters for the rest of the season. read more

Great experience with this company, which I found through Yelp. The positive reviews were spot on. Boris responded right away to my request to clean a dryer vent and set up an appointment exactly when I wanted it. Stas was the technician, who was exceptionally polite and thorough. He did a great job, explained everything to me, cleaned up, and answered all my questions. Have already recommended them to a neighbor. read more

We love Premier HVAC Services! We had an old chimney that needed cleaning and repair, Premier was able to come right away. They repaired all the chimney bricks professionally to make way for the new fireplace in our living room. They were also able to clean our chimney very throughly for the colder weather to come. They chimney sweeped our entire chimney, leaving it in better condition then they arrived. I would recommend Premier HVAC Services to anyone looking for Chimney Sweeping services read more

This business wanted $249 to give me an estimate for installing a mini-split ductless system ($10,000+ job). Nobody else has charged me anything for an estimate/proposal. I did not hire them. read more

These guys were great. Come out the same day and followed up to install the furnace filter right on time!

I had called for an appointment and they were available the next day which was great. I was told upfront that there was a $195.00 service fee which is fair. I then specifically asked if they perform the work/service if that fee is deducted and I was told yes. I proceeded to make the appointment and the next day the service rep arrived on time and was polite. Service took exactly one hour during which he explained I may have a leak and it looked like I need refrigerant which he added. I was given an itemized bill at the end for $865 dollars. They explained I may have a leak and the process to find the leak would be another $1600 which did not include the repair! So almost $2465 they could tell me what my problem might be. I was charged for two hours of labor and the $195 service fee. A hefty $865 dollars to add refrigerant to my AC. I had previously written a review but after speaking to someone at the company who agreed to refund me some money that day I agreed to take it down. But I am yet to receive that check. Because they did not follow through with their word again I'm sharing my experience. I understand the weigh of reviews for a company but I feel as though I was completely ripped off. $865 is a lot of money for someone to add refrigerant and still have an AC which is not repaired. I chose this company because of the good reviews they had and they were a verified Fujitsu repair facility. read more

Boris and Vlad came and cleaned my dryer vent within an hour of me calling them. Gave me some good preventative advice for the future. Great guys! I will use them again. read more

Super friendly and professional! They were able to get someone to clean my dryer ducts within hours of me calling!! (I really needed my dryer working again, and most places I called couldn't fit me in for days, some even up to a week). I thought their price was reasonable compared to other quotes I received. The gentleman who came to clean out my very clogged dryer duct even asked if he should put something over his shoes when he entered my house. He did a great job and my ducts were all cleaned out...and he didn't leave even a bit of a mess (and there was a lot that came out). I highly recommend! Thanks Premier! read more

I'm totally impressed by the quality of the work done by Boris and his team. They were so easy to communicate with and understand, and the job was very well done. Amazing service !! read more

I was hesitant at first due to the lack of reviews, but I didn't have a big budget and Premier gave me a great price so I went with them. Customer Service: Boris was always a phone call away, explained everything to me very clearly. Gave me a fair estimate and actually ended up charging me less. Quality: Superb job hands down. Came on time, and did everything as promised. Didn't only clean my ducts, but even changed some lock for my house at a deep discount. Completely took care of me and my home. I usually don't leave reviews on Yelp, but this was just an all around professional and beautiful job! read more

I have used Premier HVAC several times to fix two new Colman condensing Furnaces that we're really badly installed. They fixed the messed up condensate piping and fixed the failed furnace blower. They are very professional and have done a great job. Would really recommend them. read more

Fool me once shame on you! If I call this company again, then I have a problem. If you're reading this and decide to call for their services, you will be at fault. If you're looking to try to (key word try) get rich the quick and sleazy way, maybe you should join this company. If they were the last company on earth during a winter my advice: take that money and buy space heaters and blankets and just ride out the winter. Long story short, replacing a small unit on a boiler which didn't even take an hour they charged over their service fee and later it failed. By the grace of God, I just fiddled with it, and now it's working. They do know HVAC but they also major in SCAM. Seeing the other reviews, It's like both extreme ends. I wish I was on the 5 star end but my experience is very similar to the other 1 star reviews. read more

Highly recommended. Probably not the cheapest company you can find, but they are knowledgable and quickly diagnosed the problem we were having with our air conditioners. They then quickly came up with a short term solution before being able to fix it permanently. The permanent fix was done professionally. I hope to never need them for an emergency again, but they will be my first call if something does break down. read more

Best HVAC company in Brooklyn and we've been through a few. Don't be fooled by false economies - Boris and company are meticulous and thorough and worth every penny. From a big install of a central air heating / cooling system to routine maintenance on our mini-splits, every experience with Premiere has been great. Can't recommend enough. read more

After receiving a call from Boris because of the experience I had with Premier, I would like to apologize to Boris and Steve for my initial bad review. This was a poor judgement call on my end. The way the series of events played out, left me with a bad impression when actually it was an unfortunate misunderstanding. Boris and I were easily able to come to an understanding, as he is a true professional and very reasonable. Premier seems to genuinely care about their customer's experience and that is a beautiful thing to see!! Once again I apologize, and it's a shame things happened the way they did. read more

Having been around the block with lots of HVAC companies in Brooklyn, I finally found a company that really has a passion for this line of work and gets the job done right. I hired them to replace an air handler that had sprung a refrigerant leak. It was a tough job involving lots of duct work in a ridiculously tight space but they stuck it out and got it done right. Their technicians are meticulous, knowledgeable and friendly. An added bonus is they have an in-house carpenter who did all the ceiling work repairs and re-painting to make the house look better than it did before the install. I have never heard of an HVAC company that had that feature as part of their service and it made a real difference. Can't say enough good stuff about this team. read more

The came within 6 hours of my call and they came on Time. They worked very thoroughly, quickly and cleanly to clean my dryer vent. They thoroughly cleaned up at the end of the job. They were very pleasant to deal with. EXCELLENT OUTCOME. I plan to use them for my annual dryer vent cleaning. read more

Unfortunately Borris and this company was a big mistake. We had several large, expensive, AC window units which Borris said he would pick-up, clean, store for the winter and re-install. We paid him upfront and when it came time to have them re-installed this April he tried to ask us for another $3000, saying he mis-calculated costs. I felt like our units were being Hijacked. When they came to re-install them the ac's were filthy and banged up. Also one was missing a piece. His "technicians" were nice but came 2 hours late and did not install them properly. Honestly I think all these other reviews are friends/family. Please don't take peoples property and mess it up and ask for more money. This is not professional. read more

Call to ask for a HVAC service but but the answer was " We are not accepting anymore clients at this time" .

The workers seemed to be earnest and polite when they arrived. After they left, I found a few ducts uncleaned. Our A/C stopped working a few days afterwards. I called their office trying to find out if the workers did something or noticed anything out of the ordinary. Boris picked up the phone and was completely unprofessional and rude. Before long, he started making remarks that were personal attacks! He said his manager was not in the office to talk to me. It's apparently a lie cause he is the business owner! It was the worst experience I have ever had with any service company. In the end the A/C company came out and told me it was due to the dust on the filter. Apparently they did not even clean the dust off the filter. I would not recommend this company to anyone. Not only a total waste of money, but also emotionally aggravating. read more

Matt was very helpful and quick to diagnose the problem. Came quickly on a cold weekend