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    Latent HVAC

    5.0 (1 review)
    Open • 8:00 am - 6:00 pm

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    3 years ago

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    Mac Air - Sleek Bedroom with a wall mounted ductless unit

    Mac Air

    (23 reviews)

    Bay Ridge

    We're very sorry to report that we just had a negative experience with Kevin of MacAir. Most…read morereviews here are over 2 years old. Thought a more recent review might be helpful for folks. Kevin is a nice guy, but ultimately cared about getting paid for time rather than work, if that makes sense. In short, we paid him well (more than the rate we had been quoted over the phone), but he couldn't diagnose the problem with our HVAC unit and help us. We had to hire a second HVAC contractor to get the job done, which ended up being super simple. More detail, in case it's helpful to others: Kevin spent almost 3 hours trying to figure out why our Mitsubishi mini-split wasn't listening to our Nest thermostat and turning on. Kevin charged us $325 (the $150 diagnostic visit fee we had been quoted by Lily over the phone, plus an unexpected $150 for one hour of labor time, plus tax), saying he was "90% sure" we needed to replace the control board. Kevin expressed to us that "a licensed Mitsubishi technician" would need to troubleshoot our unit with Mitsubishi on the phone to definitively determine the problem. He said the call "would take hours." Turns out the issue was super simple and would've been caught through basic troubleshooting! We had another HVAC contractor come, and in 10 minutes he discovered the issue was a dirty drain pan.

    Kevin and his team from MAC AIR did an excellent job of replacing my 30-year old central air…read moresystem. They went above and beyond, tackling unexpected issues and challenging conditions with professionalism and a positive attitude. They were extremely conscientious, making sure the work was done correctly and never rushing it or cutting corners. I found them to be prompt, courteous, respectful, and willing to work within my budget. Above all, they are honest and committed to doing the right thing. I am very happy that to have selected MAC AIR to work in my house and I highly recommend them!

    Latent HVAC - hvac - Updated September 2026

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