This place used to be great. They used to be professional and on time. Then they switched owners or something and everything has gone downhill. They are no longer professional, they cancel and reschedule appointments without your knowledge, they don't care that they're wasting your time and if you have a concern, instead of helping you- they want to just cancel your apt. Jamie the "'manager" isn't interested in helping you or solving problems, she is just quick to say "we can cancel your apt". The person who answers the phone talks like she is the most miserable person on the planet and hates her job. We will no longer be using this establishment due to their changes, professionalism (or lack there of) and just all around rudeness from staff. read more

Tried to get a sample contact because mine was ripped and am waiting on replacements from Amazon. They wanted me to get a new eye exam and pay for contacts in order to get me a sample....I don't know if this is normal in Arizona but in Florida they just give it out if you have an emergency..disgusting customer service and snoddy attitude read more

My family has been coming here for as long as I can remember, probably 10+ years. We've had to work with new prescriptions that didn't work as intended and some issues here and there, but I can understand that being part of the process when trying to adjust to a new prescription. Recently I had an issue with a set of lenses that the maker had made mistakes with. This was of no fault of Premier but Laura communicated regularly and worked with their provider to hold them accountable and make things right which is all you can ask for when a problem is outside of their hands. Strongly recommend coming here and will continue along with my family. read more

Premier Eyecare of Arizona definitely deserves 5 stars. We have gone to this location two times and each time we received outstanding care. The first time my husband had to seek emergency care from Dr Justin Jones. My husband was sanding down some car parts and regrettably took his eye protective glasses off too soon. While he was cleaning up, the wind blew what we thought to be metal shavings into his eyes. He tried to mediate the situation himself but after a day, his eye was almost glued shut and feeling like razor blades scrolling through his eyelid. He booked with Dr Jones and Dr Jones found the three tiny metal dust grains out of his eye. Cleaned up the gunk from his eye and prescribed an effective antibiotic. My husband was pain free and back to normal within a few days. Dr Jones was approachable, friendly and attentive. The second time I decided to book Premier eyecare of Arizona for my 4 year old's eye exam. She was terrified, not knowing what to expect. Jen the front desk and eye care assistant was phenomenal. She was kind, reassuring and so sweet. She entertained my 7 month old baby while I sat with my 4 year old for her exams. She showed enthusiasm and reassurance to my 4 year old when she got her eye pictures taken. Jen is the absolute best! My 4 year old saw Dr Brittany for her results. She's also great with kids. At the end of the exam, my daughter got to choose a gift from the treasure chest. On the way out she exclaimed "that wasn't so bad, mummy. Are we going to come back again? I like the eye place" haha 5 stars! read more

Premier Eyecare - Happy to be there - Optometrists Near Me - Gilbert, Arizona

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Prompt, efficient & friendly service. They contact you well in advance for your yearly exam.

Went here for contact lens exam. They charged me $101.15 copay for contact lens fitting plus $10 dollars copay for exam. I asked why I wasn't told about this copay for contact lens fitting, because if I knew I wouldn't have done it because I can't afford it. I was expecting a 10 dollar copay which is what I usually pay. The lady just said we gave you paper work and told you to read it and sign it. They told me it's my fault because I didn't read the paper work that they had me sign in the iPad that there will be contact lens fitting that is not covered by VSP. No remorse at all. Just made me feel that it's my fault. It's the first time that I'm writing a negative review. I have only done 5 stars review till now. But with inflation going on,people loosing jobs, rent going up. Please let your new customers know that they will be paying for contact lens fitting. That only takes a minute of your time. Dr Warner and the technician was very friendly and respectful 5 stars to them. But I'm not coming back to this place is too expensive for me. read more

Premier Eyecare - Optometrists Near Me - Gilbert, Arizona

Will never go back to this office again. Very poor service. The doctor was rude and defensive when I went back and explained that the prescription was not fixing my vision. read more

Nice people, thorough testing and exam. Dr. Jones is personable and caring. Been going there for about 10 years.

The only reason I chose this practice is because they carry a brand of glasses that I love, Silhouettes. I needed an annual eye exam so I booked an appointment. Pretty simple, right? Well little did I know that this practice is so desperate to not have a patient miss their appointment that it meant being called 3 separate times on the phone disrupting my workday and at least 5 texts every day leading up to my appointment. I do understand the need to remind patients but this was excessive and disruptive! So I show up for the appointment and am left waiting in an empty lobby for 15 minutes past my appointment time. The equipment was decent, the optometrist seems nice. However, apparently now optometrists are trying to perform dilated retina exams and billing my medical insurance. I'm trying to understand how that's possible when it's a MD who should be allowed to bill and perform these services. Ophthalmologists who train for many years to do this, now suddenly optometrists magically have been trained to treat retinal disease? To top it off, I decided to order some glasses from their selection. They do have a decent variety of brands, but they're pricey. I placed my order and waited to hear from them to pick up my new glasses. Well, all of a sudden this office can't communicate with me! I called to inquire where my order was a month after this appointment. According to Connor, they notified me several times! NEVER did I get one text,phone call, email regarding my order being ready THREE WEEKS ago. Conveniently there is no manager there, go figure! They charged me an inflated price for these glasses and cannot bother to place a single call to make sure I get my products! I do not recommend this place. Beware those people trying to stretch their scope of practice. And I wonder how many people have paid for glasses and never gotten them? read more

First impression 5 stars... clean polite and friendly the minute I walk through the door. Ashley was amazing and couldn't have been more friendly and professional. I highly recommend premier for your eye care need read more

Advertising themselves currently as in network eye are providers....until I go to make an appointment. No worries however, "I can still pay out of pocket rather than using my insurance". probably time to update the networks yall support. read more

Incompetent office staff!! After premier eyecare called me that glasses were ready to be picked up I asked them to mail them to me they said they would, and they will go out the same day. 10 days later I called to ask if they had been mailed, THEY HAD NOT! The person I was taking to didn't seem very concerned. Told her I won't be back she said she understood. Not one word that were sorry for my inconvenience or any apologies of any kind. I will not be back!! Mike Joyce read more

The staff are accommodating and helpful. Dr. Blanco is such a good doctor ... their selections of frames are awesome

Had a great experience here. I was able to book a same day appointment. Everyone was so nice and helpful! Shoutout to Raquel who helped me find a great pair of frames! read more

I got a couple pieces of sawdust in my eye today. I called Premier and set an appointment to come see the optometrist and get the pieces of dust removed. I was told the price would be $50 but depending on what else needed to get done, up to $150. I explained exactly what was wrong in perfect detail. Sometimes I swear these types of businesses under quote you and tell you that unknown things could occur so they can gouge you and take your money. I was then told that the doctor was going to go to lunch so I would have to wait to see him. That was not optimal but whatever. I went to lunch with my wife and endured the intense pain for 1.5 hours waiting for my appointment. We showed up at the doctor 10 min before my appointment time and they got me into a room about 20 min later. In the room, they did my vitals and all that and dropped some numbing drops in my eye. That helped with the pain. The doctor came in, looked at my eye, flipped my eyelid inside out and wiped the two saw dust slivers away. He then wrote me a prescription for a steroid drop and told me it was normally $150 but he would give me a discount card I could use. When I went up front to pay, they told me it would be $273... I was like, "WHAT THE HELL?" How did we go from $50 to $273??? I was told the office visit price was $99 And the removal was $99 and the "emergency appointment" they gave me was $75. Do you recall earlier in my post where I mentioned that the doctor went to lunch first? Yeah, how the crap is that an emergency visit if I had to wait nearly 2 hours because someone needed to eat? I called BS on that and so they removed the emergency visit fee but I still was sorely misquoted $50 for an office visit. I paid the $198 but there is no way in hell I would ever go back to these guys since they did such a great job making me feel like I was being swindled. The doctor btw, was great. He was helpful, informative, and an all around great guy. The office girls, however, didn't set a realistic expectation of cost which caused problems later. read more

Amazing office and staff. The doctor was fantastic! Staff was extremely helpful. Great selection of frames. Will be going back for all of my eye needs! read more

Your employees do not acknowledge patients when they come in. The reception area is a high desk without anyone sitting there. No bell to ring. Your optician that filled my two prescriptions with transition lenses didn't tell me that the glasses won't get dark while driving the car. No consideration for long time clients. To exchange one set of transition lenses with progressive prescription for a set of regular sunglasses lenses with UV they asked for $400! I think Dr. Jones is good but their office/opticians are terrible. DON''T go here. read more

Premier Eyecare is one of the best optometry offices in the area! With a super friendly and attentive staff, very knowledgeable doctors, huge selection of frames for all ages, this is the place to go for all your eye needs. Dr. Blanco was happy to explain and answer all the questions I had about my vision and eye health. The techs are quick, efficient and thorough with the pre-testing workup. Picking out a new pair of glasses and sunglasses was a joy when working with the opticians. I love my new CoCo Songs!! I will certainly be back for my dry eye treatments and annual checkups! Could not speak higher of these wonderful people and beautiful office! read more

Premier Eyecare - Front optical - Optometrists Near Me - Gilbert, Arizona

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Love this place, a little on the expensive side but the quality of the service is worth it!

Dr Jones is amazing. I have terrible prism and astigmatism issues. He has been the only doctor who has gotten my lenses correct the first time. I would recommend him to anyone especially, if they have difficult eye issues. The staff is also amazing. Amanda, especially. They know exactly what needs to be done and how to do it. read more

I love my yearly exams with Dr. Jones. The high tech machines make the evaluation of my eyes such a pleasure !!! read more

What a great experience! Dr. Jones and his staff were/are amazing! It was my daughter's 1st eye exam and they made her feel so comfortable and at ease. Thank you Premier Eyecare of Arizona! Melissa W. read more

I had an annual eye exam today for the first time at this office. Dr Jones was fantastic. He has state of the art equipment and is extremely thorough. His tech was super nice and explained everything he was about to do. This place is great. read more

I started coming to Dr. Jones a little over a year ago and my only regret is not finding him sooner. I wish every doctor provided the level of service and care that he does. I feel like he's honestly there to help me because he truly cares about his patients. read more

Just moved here from out of state and needed a new eye doctor. Premier Eyecare of Arizona offers great personal service from an amazing staff and a caring doctor. Dr. Jones took his time with me answered all my questions and not once looked at his watch. I have already recommended family to visit him and I would ask the same of you reading this review. I got hybrid contacts but their selection of frames is amazing as well. read more

New patient to Premier Eyecare. My first visit went well, the staff and doctor were pleasant to see. Thus far, would recommend this office to others. read more

Dr. Jones and the staff here are amazing. They genuinely care about the patient and always go above and beyond. I discovered them a year ago when my daughter was diagnosed with a very bad stigmatism. The care and love Dr. Jones gives my daughter is amazing. He handles me with great sensitivity as I wrap my head around what needs to be done for her. read more

I want to like this place. I bought my daughter there for update an eye exam for her new glass . But all price of eye frame are $140 plus , so with the lenses they quote me $380 with insurance and without is $700 when I know the price I just have to leave the shop , went to Walmart vision center with new frame and lenses for $70 . I don't think I will go back there for glass ,just for prescription is ok read more

Love this eye care facility..competent, efficient smart and patient. I've recommended several people and will continue to do so. I have purchased beautiful glasses here and been seen the same day when I had an eye emergency. read more

Friendly Staffs . Clean facility with Alot of selections to choose . My kids love it

Dr. Jones and staff are the best! If you've never had a fun time at an eye doctors appointment, then you're missing out. I have purchased my contacts and eyeglasses with them. Everything was smooth and quick! I will recommend them to anyone I know. They truly are the best! :) read more

Dr. Jones and his staff are above and beyond excellent. Professional staff and state of the art equipment make this office top notch! My husband and I have different medical issues and feel very fortunate to have Dr. Jones taking care of our eyes! read more

The quality of service I have received from Dr. Darcy Jones has been outstanding! Dr. Jones has excellent bedside manner and she is professional, caring and extremely knowledgeable. It is rare to find excellent medical care these days and be blessed with a doctor who really cares about the patient. Dr. Jones sincerely cares about her patients and she will make certain any issues with your eyesight are identified and treated promptly and correctly. I sincerely trust Dr. Darcy Jones and I am confident I will never be treated like I am just another number. If you are looking for an extraordinary doctor who will take the best possible care of your vision, make an appointment to see Dr. Darcy Jones. She is absolutely amazing! read more

This place is awful staff is so rude. The drs don't care about your opinions I was given an incorrect vision script I had to fly back to ohio to see my long term eye dr. Where he told me my script was incorrect and lowered way more than it should be I know have suffered from massive migraines and a strain in my vision because of premier Eyecare they wouldn't even fix my glasses with the correct script. Do not go here they are way over priced and do not care about there customers at all ! Will never come here again never have been treated so rudely. read more

Dr. Jones and the staff at Premier Eyecare of AZ are great! I have been wearing contacts for over 18 years and have been to several different providers but am thrilled to have found Dr. Jones. read more

Dr Jones and his staff are very knowledgeable, out going, and very thorough. The exam was extremely thorough and any questions I had were answered. I would highly recommend this office for anyone looking for a new eye Doctor and a very welcoming experience !! read more

This eye doctor is great. I was diagnosed with the early stages of macular degenenration. He started me on a daily vitamin for my condition and 3 years later, my condition has improved, They are always friendly, professional and care about their customers. Very happy with their service! read more

Dr. Jones is great! His staff is very friendly and wonderful! Highest quality eye exam anyone could every get! Answers all my questions about my eyes. Knowing in advance my insurance does not cover me there but I still pay out of pocket to be seen by Dr. Jones. He's worth it!!!! read more

Excellent care. Dr. Jones and staff were very friendly and work well with kids as well. Will continue to go there for my eyecare needs.

I visited Premier Eyecare recently. I am very disappointed with the administration that quoted me one price, which I paid. When I returned to pick up my contacts, they informed me of an additional charge which was never discussed by three different people. They told me that it was a standard charge that "everyone charges". Except for my previous eye doctor who I am now returning to! read more