my 2014 Camry was serviced today having reached 66,000 miles. I cropped it there at 8AM and got it…read moreback around 2. lots were done to keep it running well, not that I had problems with it. If you decide to have your Toyota serviced there, ask for Chad Smith....Great advisor, who got me a free loaner for the day. Well, to me the best car in your driveway is the car paid for. but Hybrid are selling well. One day...this is what I will have. Thanks Chad and the technicians at the back...The hybrid are selling....Francine.

2.5 hours for an oil change with an appointment. Sub par customer service. Poor management. The…read morewaiting room is empty. Lost another customer.

All of the other reviews about fake prices and silly required dealer add ons are correct. 47k…read moreadvertised price became 50k plus $3500 scratch protection plus ..... I read the negative reviews before contacting them and getting a true out the door price was hard. After getting an email that looked enticing, they followed up with a true quote by text that was 10k more. Total waste of time and false advertising. This is why people are buying from caravan. Dealerships like this remind us all of why we hate dealing with the traditional dealership. Avoid if you value your time or wallet.

Terrible experience with Peltier Ford in Longview, TX. I've…read morehad three different issues with the brand-new 2024 F-150 I bought from their dealership -- two times the truck wouldn't start, and a safety-related failure where the auto start/stop feature left me stranded in traffic. On top of that, I had a minor cosmetic issue with the A/C vents breaking inside the truck, and instead of honoring the warranty, Peltier told me they wouldn't fix it unless they got paid by Ford first. I had to get Ford corporate involved, and guess what? They told me to just take it to Bob Utter Ford in Sherman, TX -- a dealership I didn't even buy the truck from -- and they're fixing it for free under my bumper-to-bumper warranty. So let me be clear: The dealership that sold me the truck refused to make it right, while a different Ford dealership stepped up without hesitation. If you're looking to buy a new truck in Texas, DO NOT go to Peltier Ford in Longview. They do not stand behind their customers. Period

Shannon stands behind his product and is willing to help me find the auto that suits my needs and…read moremy budget. He is not just trying to sell me on a payment or push some car on his lot to me. I recommend this business for its honesty

My brother bought me a 2012 Chevy Malibu 3 months ago. Well in 3 months I've replaced the battery,…read morethe starter and a fuel pump and now it's dead again. Oh and the towing expended when it left me stranded. I called the office several times and only received one call back from a new guy. Shannon is the only one I've actually talked to and that has gotten me nowhere. I've never dealt with a business with such horrible customer service. They got their money and they could care less that they sold my brother a terrible car that I'm now suffering with.

I decided to buy a Honda because I liked the looks of them, the price, and the reviews I had heard…read moreother people giving. I chose Tower of Honda because they had the largest inventory of the Civic EX. My grandfather and I did thorough research of the prices of the them before going to the dealership. When we walked into the dealership, the salesmen were very friendly. After talking for alittle bit, our sales man brought back a price for the Civic Ex, and it was $3,000 higher than the MSRP for that trim model. After talking and setting things straight, we were able to get a fair price on the car. I was not impressed with the way things were handled at the start, but after talking with the sales manager we were able to clear things up and I found the perfect car for me! Also, the financing guy was extremely pushy. I turned down any warranty/financing through Honda, and after making myself very clear on it, he continued to talk about it the entire time we were in his office. All this being said, Tower of Honda had a GREAT selection of cars, my visit just wasn't up to standards with customer service.

I scheduled a service appointment for an oil change and tire rotation. At the time I made my…read moreappointment I was told I had 3 services left on my CarDoc plan. when I got to the dealership the service advisor told me my plan expired in April and the cost will be $138. I will not be back.

Not a fan of this dealership. Pure deceptive business practices. Put 7k down on a used GT…read moremustang. Left the financed significantly less than the value of the car. Almost chastised for not getting Gap Insurance.. then the pitch for an extended warranty that has 1 yr of bumper to bumper and 3 yrs of drivetrain. I can always get an extended warranty...like they don't call or recieve mail every other day for one. Lol! The dastardly deed had to do with the bent wheel on the vehicle that wasn't recognized nor disclosed at the time of sale and when contacted, the only response I recieved was "we hope you enjoy your car" got the text saved. Normally that wouldn't bother me but the fact that they put new tires on this car and didnt disclose. Got the lust of work performed at trade in. They knew, it didnt balance out. $500 later with a new wheel, it drives like a dream.

I took my 2019 escape to have the three dashboard warning lights repaired. They kept my car for two…read morenights and presented me with an estimate of $1800 which included two tires that I did not need. They never told me the diagnostic would cost me $200 but I opted for another mechanic to fix the warning lights for half the price. My advice is to find out what the cost of the diagnostic is before you leave your car for three days. I was denied by Doug a refund of half of the diagnostic and that may be standard for them, but it is a bad policy for me not to know upfront what the diagnostic was going to cost.

Best buy here pay here place around. Looking for a good car but have credit issues? This is where…read moreyou need to go.

We purchased a used truck from Orr Preowned three weeks ago. Paul was friendly and easy to deal…read morewith. The dealership said the sunroof would be repaired before we purchased the vehicle. There have been two substantial rains since our purchase and it has an OBVIOUS leak. Now there is water in the floorboard and the passenger side carpet is SOAKED. I have reached out to the dealership to address this and we have received NO HELP or resolution. They have NO intention of taking care of the customer after a sale. You would be better off and wise to AVOID Orr altogether! I DO NOT and WILL NOT recommend these folks!

Terrible service! Stay away from these guys. Heard from others in the waiting room, the same…read morething. Lots of lip service, but not much care for customers--especially if you have an extended warranty. Zero stars, if I could.

Peters Autosports in Tyler is a great team. Miguel and Raul…read moreare very personable and treated me like a customer should be treated, and not like just another $, or another vehicle sold. Miguel is my Salesman and he listened and heard my wants, needs, and concerns and remembered them, even 9-10 months later. They are for sure an A+ team. If you are in the market for a new ride, don't cheat yourself by settling for anything, or anyone less than these rockstars!

As I was taking my truck in for an oil change, I realized I had another issue. When I conferred…read morewith Toni in the service department, she got me an answer quickly and scheduled the repair. A part had to be ordered and my truck left with them til work could be completed. Toni gave me an estimated time for the repair, which they were able to beat by a couple of days, and got me back on the road. Toni communicated well thru the entire experience. She is always friendly and available when my truck needs service and the cost is very competitive with other options. In the past, I've not been one to really use dealer service departments, but in recent years I've come to trust Peters for all our vehicle needs, both Ram and Chevy.