We purchased a used truck from Orr Preowned three weeks ago. Paul was friendly and easy to deal with. The dealership said the sunroof would be repaired before we purchased the vehicle. There have been two substantial rains since our purchase and it has an OBVIOUS leak. Now there is water in the floorboard and the passenger side carpet is SOAKED. I have reached out to the dealership to address this and we have received NO HELP or resolution. They have NO intention of taking care of the customer after a sale. You would be better off and wise to AVOID Orr altogether! I DO NOT and WILL NOT recommend these folks! read more

Terrible service! Stay away from these guys. Heard from others in the waiting room, the same thing. Lots of lip service, but not much care for customers--especially if you have an extended warranty. Zero stars, if I could. read more

I Had the pleasure to work with this dealership to buy my dream car. Judd took care of me and walk me through the whole process. Mr. Dan picked me up at the Dallas love field airport and drove me back to ORR gmc at Longview Tx. it didn't even take 30 min to be in and out of the dealer and start my 13 hour drive back home. It felt like a 2 hour drive since I was driving my dream car :). I'll be doing future business with this dealership on my next big purchase. read more

Orr Cadillac GMC - Car Dealers Near Me - Longview, Texas

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I set up an appointment; 3 days later truck still not looked at. After 2 days of texting not getting anywhere, I called and was told appointments were for drop off only. That's a lie. During the phone contact, I was told truck may be looked at some point that day, but was not certain it was going to be looked at. So, I told them forget it. I will come and get it. John told me a little rudely that I could do that. When I came to pick up the truck, they did not even know where it was. I had to go find it myself. I am a disabled and walking in parking lots aggravates my disability. My truck was there for front end work, 4 new tires, and most likely brakes. I was in the market for a new GMC but will not be doing anymore shopping there or at any other Orr dealership. Thank you, Orr, for doing nothing. If I could give no stars, I would. read more

We have to say a Big Thank You to ORR GMC. We are a family of 5 traveling to Fort Worth from California when our Transmission blew. We were 20 minutes from Longview when it happened. We were lucky enough to limp our SUV to the dealership. When we arrived, the lady in the service department was able to get her Technician with us asap to assess our issue. We dropped our SUV off @ 8:30 am and the tech had our new trans completed by 4:00 pm! They also provided us a loaner car for the day, (free of charge) so we weren't stuck at the dealership with our 3 children. We were so lucky to have found such an amazing dealership that worked in such a timely manner for us. read more

Just want to say big thanks to RJ in the service department for putting up with my pesty personality that meant calling and asking a ton of questions. I know y'all are crazy busy! Also a huge thanks to the service manager, Jeremy. I appreciate you getting my issues resolved. Your calming, assuring personality are exactly what is needed for your position. I can't say how much I appreciate your help! Orr GMC should be grateful to have you both. I look forward to buying my next vehicle from ORR GMC!! read more

As promised here is the Final Update: It has taken some time but my issues with Orr Cadillac and GMC have been resolved thanks to a very courteous person from the corporate office by the name of John. He listened to my side of the situation and took care of things in a respectable manner. I do appreciate his approach to bringing a close to this situation. He stated that Orr Auto wants this dealership to be the best it can be, and I believe him. Special thanks to a different John (sales manager) and Jennifer (works in the service area) for your kindness and understanding. Because of these 3 individuals I have changed my rating from 1 star to 4 stars because even with good people like this, there still is some work to do. read more

Awful service, after an oil change the exp sticker was not replaced, the system was not reset and the multi inspection report was not reprinted. Later, I came back for a traction system control warning and the service rep declined to print out the full diagnostic report... i will switch out from dealership. Not coming back. read more

In my recent research of franchise auto dealerships in Longview TX, I came across an interesting fact. .......... Most local new car dealerships show up in a Gregg County judicial records search at least a few times, perhaps 2 to 5 consumer-related cases overall. Far and away, the most numerous cases have been racked up by the local Mitz***** dealership......... However, Lively Cadillac has exactly ZERO cases for, or against, consumers. That's right: A clean record, and that's somewhat rare for auto dealerships. This speaks very well for the dealership. They either treat their customers right from the get-go, or, if there is a problem, they make it right.......... After my recent experience with one of those old-school, high-pressure, plaid-suit jokes of an auto dealership, I will be sure and visit Lively the next time I'm in the market. As I recall, they also seem to keep a good supply of clean, late-model used vehicles of most every make, model, and style. (Smart, very smart.) read more

This operation is outright jacked up.Bought a certified Escalade for $$$ 5 months later I feel slippage like a transmission.Their analysis is bad and forced balance tires.Told them don't know what that even means.And was told the tires are not GM. This vehicle was brought up from another Orr location and somebody switched tires and passed them off to me. Orr wanted $600 plus for two tires,told them no and he'll no.Going to my attorney tomorrow,I'll spend $5k if have to. I hate being ripped off. I have bought many Escalades and Vehicles when it was Lively HOPE THIS WAS WORTH LOSING A CUSTOMER Update ********* Called customer service as they directed.WAIT FOR IT......, They referred me back to dealership.lmao Could have settled this with honest business practices.NOW it's going to cost them. These jokers would lie when the truth would be bett read more

Truly as good as it gets. I have now purchased 3 cars from this dealer and they have consistently gone above and beyond. I truly go out of my way to deal with them, as I live about 2 hours away. Recently ordered a car to surprise my wife, when that car wasn't produced in time they drove a "stand in" the 2 hours to my house and let her drive that until the custom ordered car arrived! Fantastic!! read more

I receive a letter and email telling me it was time to have my 2014 XTS serviced. Made appointment and rotated tires (oil change not yet due).Back left door could not be opened regardless of child safety setting. Checked this and had to order a part. Came back on Wednesday to finish repair work on door which took several hours. All customer service reps were friendly and helpful. read more