2.5 hours for an oil change with an appointment. Sub par customer service. Poor management. The…read morewaiting room is empty. Lost another customer.

My husband and I went in and were sold a Toyota Corolla Sport by Tanner. Tanner treated us like…read morefamily, and was extremely honest about his opinion on every vehicle we were interested in. He was also very patient with me and my ADHD self. I will continue to buy from Tanner regularly regardless of where he works at. He's a good and honest salesman, which is rare, but he's also a good and honest person. Which is even more rare. Thank you so much to the Toyota team for helping us out today. It is greatly appreciated.

Great experience! Very helpful with every aspect of the purchase and detailed with all the bells…read moreand whistle!

Attention all the rest of the old people in Longview, I went to try to get my car door code and the…read morebig black guy said it was 206.00, to look at a computer screen and find it, so please don't use their service dept.

Shannon stands behind his product and is willing to help me find the auto that suits my needs and…read moremy budget. He is not just trying to sell me on a payment or push some car on his lot to me. I recommend this business for its honesty

My brother bought me a 2012 Chevy Malibu 3 months ago. Well in 3 months I've replaced the battery,…read morethe starter and a fuel pump and now it's dead again. Oh and the towing expended when it left me stranded. I called the office several times and only received one call back from a new guy. Shannon is the only one I've actually talked to and that has gotten me nowhere. I've never dealt with a business with such horrible customer service. They got their money and they could care less that they sold my brother a terrible car that I'm now suffering with.

I decided to buy a Honda because I liked the looks of them, the price, and the reviews I had heard…read moreother people giving. I chose Tower of Honda because they had the largest inventory of the Civic EX. My grandfather and I did thorough research of the prices of the them before going to the dealership. When we walked into the dealership, the salesmen were very friendly. After talking for alittle bit, our sales man brought back a price for the Civic Ex, and it was $3,000 higher than the MSRP for that trim model. After talking and setting things straight, we were able to get a fair price on the car. I was not impressed with the way things were handled at the start, but after talking with the sales manager we were able to clear things up and I found the perfect car for me! Also, the financing guy was extremely pushy. I turned down any warranty/financing through Honda, and after making myself very clear on it, he continued to talk about it the entire time we were in his office. All this being said, Tower of Honda had a GREAT selection of cars, my visit just wasn't up to standards with customer service.

I scheduled a service appointment for an oil change and tire rotation. At the time I made my…read moreappointment I was told I had 3 services left on my CarDoc plan. when I got to the dealership the service advisor told me my plan expired in April and the cost will be $138. I will not be back.

Not a fan of this dealership. Pure deceptive business practices. Put 7k down on a used GT…read moremustang. Left the financed significantly less than the value of the car. Almost chastised for not getting Gap Insurance.. then the pitch for an extended warranty that has 1 yr of bumper to bumper and 3 yrs of drivetrain. I can always get an extended warranty...like they don't call or recieve mail every other day for one. Lol! The dastardly deed had to do with the bent wheel on the vehicle that wasn't recognized nor disclosed at the time of sale and when contacted, the only response I recieved was "we hope you enjoy your car" got the text saved. Normally that wouldn't bother me but the fact that they put new tires on this car and didnt disclose. Got the lust of work performed at trade in. They knew, it didnt balance out. $500 later with a new wheel, it drives like a dream.

I took my 2019 escape to have the three dashboard warning lights repaired. They kept my car for two…read morenights and presented me with an estimate of $1800 which included two tires that I did not need. They never told me the diagnostic would cost me $200 but I opted for another mechanic to fix the warning lights for half the price. My advice is to find out what the cost of the diagnostic is before you leave your car for three days. I was denied by Doug a refund of half of the diagnostic and that may be standard for them, but it is a bad policy for me not to know upfront what the diagnostic was going to cost.

Best buy here pay here place around. Looking for a good car but have credit issues? This is where…read moreyou need to go.

Peters Autosports in Tyler is a great team. Miguel and Raul…read moreare very personable and treated me like a customer should be treated, and not like just another $, or another vehicle sold. Miguel is my Salesman and he listened and heard my wants, needs, and concerns and remembered them, even 9-10 months later. They are for sure an A+ team. If you are in the market for a new ride, don't cheat yourself by settling for anything, or anyone less than these rockstars!

As I was taking my truck in for an oil change, I realized I had another issue. When I conferred…read morewith Toni in the service department, she got me an answer quickly and scheduled the repair. A part had to be ordered and my truck left with them til work could be completed. Toni gave me an estimated time for the repair, which they were able to beat by a couple of days, and got me back on the road. Toni communicated well thru the entire experience. She is always friendly and available when my truck needs service and the cost is very competitive with other options. In the past, I've not been one to really use dealer service departments, but in recent years I've come to trust Peters for all our vehicle needs, both Ram and Chevy.

I bought a Nissan Sentra 2025 6 months ago at Patterson Nissan Longview. I was told by the…read moresaleslady I would get a complimentary oil change and she even set up the appt that came to my phone a few days before the appt. You better get it in writing- when I went to get my oil changed I was told it wasn't free that I would have signed something. GET it in writing if the salesperson says it is free.

My daughter bought a 2023 Nissan Kicks from Patterson. They sold her an extended warranty…read more Shortly after driving off the lot the car started to have issues. The steering wheel would suddenly jerk heavily to the right or left and then the steering wheel would be cantered to the right or left. The car remained straight. After several trips to get the car looked at and an oil change (they never changed the oil) Patterson told us my daughter had wrecked the car and they would not honor the factory warranty or the extended warranty and wanted $4000 to repair the car. We looked up a car fax on the car and found it was owned by a dealership in DFW and sent to Patterson. We took the car to Mathews Nissan in Paris TX. They found a steering component had been changed and that the front collision sensor did not work and that a steering wheel sensor was bad. I am convinced Patterson knew the car was damaged and sold it to my daughter. The people at Mathews where going to fix the car under warranty and change the oil. I told them I was going to sell the car when it was repaired. They helped me find a new car and took the Kicks as trade as per Bluebook value. Great experience there. I lost a few thousand but peace of mind that my daughter will not be killed in an accident because of a Lemon sold to her by Patterson... Priceless.