Came here for an oil change , which I normally do myself but I was pressed on time before I went…read moreout of town for work. I drove 6 hours to my destination, got to the hotel and went to bed. When I went to my truck in the morning I noticed a big oil puddle underneath my truck. And therefore I checked underneath my truck and found the problem, which wasn't hard to find. The oil filter underneath the truck wasn't even tightened. I could easily turn it with my hand. This is UNACCEPTABLE! I travel a lot for work and my motor could have blown if I didn't notice the oil spill underneath my truck. An oil change business that can't do a proper oil change, that's pathetic. Waste of $200. DO NOT take your vehicle here, terrible service.

My son oil change was done Auguse 31st 2025. September 9,2025 @ 2 in the morning my son had to pull…read moreover on the side of the road panicking because his car was smoking on the inside and outside I told him son whatever you do try not to get ran over on 59. Me and my daughter went a few hours later thinking it just ran hot. I checked the oil it was bone dry. I instantly stopped by Valvoline to talk to the manger explained everything he seemed very generous and concerned in the beginning. He told me he would go to my son car with tools and oil. which was weird when I told him the motor was blown. so with him calling me the next day on a recorded line with valvoline customer service stating he could'not get under the car because it was pushed into the grass you darn right it was. I didn't want it to get hit. but then he turned around and said but the drain plug was tight. hmmm I'm sure it was after you tighten it when you got there. I trusted him to be truthful we are all humans and make mistakes. But they are refusing to take care of my son motor being blown and is blaming it on his car being a 2013 with a loose oil cap. and remind you I had just left my son car and checked the oil I just didn't tighten the cap back up. I've dealt with them for years. I'm very disappointed and furious never again will I spend my money there. We are stuck with a $2.919.04 bill to get it fixed while my son is stuck still having to pay a car note and also pay to catch a ride to work.

Called ahead because I was in a rush they lied about having tires in stock. When I got to store…read morethey said it would be an hour before they got there after I made a ten minute detour to get tires.

Big 5 Tires used to be a great place to take your vehicle. That isn't the case anymore. I will be…read moretaking my business elsewhere. What a waste of time and money for me. Completely disappointed in the way they handle my vehicle this time and did not explain things to me before they did work on it. If my car needed shocks and struts before you did the alignment and would need one afterwards you should have said so before you did the work. Then when I call you said it was explained to me. No sir it was NOT. It was written on the receipt after it was completed!! You will never get my business again.

A long wait for a tire rotation. Staff is friendly. They are still honoring Hometown tires warranty…read moreon things. I'll get my next set of tires from them.

From the owner: At Big Brand Tire in Marshall, your satisfaction is our priority. We serve the East Marshall and…read moreHistoric downtown areas of Marshall with professional tire and auto repair services, including sales, installations, alignments, brake work, oil changes, and diagnostics. Our team listens to your concerns, explains options clearly, and recommends solutions that fit your needs and budget. We take pride in thoroughness, attention to detail, and transparent communication. Whether you're due for routine maintenance or facing an unexpected repair, Big Brand Tire responds with skill, urgency, and genuine care.

The guys at Time It Lube are the best in town. They really take care of their customers. They are…read morefast and friendly. I have been a loyal customer for years and they never let me down.

From the owner: Based in Northwest Louisiana with stores in Shreveport-Bossier, Haughton, Natchitoches, and East…read moreTexas, Time-It Lube has grown to be a recognized leader in the fast lube industry. Time-It Lube was the first quick lube to offer customers the new standard check and top off fluid service free of charge during an oil change service. Now, it's an industry standard. The company was a local pioneer by being the first to use computer generated reminder notices to keep customers updated on their lube, oil, and filter service. Time-It Lube is also known for its 20 Point Full Service Oil Change, which adds up to five quarts of oil, new oil filter, chassis lubrication, check and fill battery, transmission, differential, radiator, washer fluid, plus additional visual inspection all for one low price. Time-It Lube employees get the finest hands on training to insure your car gets the best in preventative maintenance, providing great customer service in addition to a great product.

Excellent, prompt service at a great price! Had a flat, and they were able to repair my tire…read more Will definitely come back.

Do NOT go here. This place took advantage of my elderly mother and cost her thousands of dollars…read morefor a problem they failed to fix--multiple times. Over three years, she brought her car in three separate times for brake issues. Twice they claimed the problem was fixed, yet her brakes kept wearing out in less than a year. Only on the third visit did they finally say the calipers were bad--something that should have been identified from the beginning. They took zero responsibility for the repeated repairs or the unnecessary costs. She has now spent close to $5,000 on what should have been a straightforward repair. To make matters worse, they tried to charge us around $800 for calipers, while multiple other shops quoted under $500. When I refused to overpay and took the car elsewhere, they voided the warranty on the $2,000 of work she had just paid them for. This experience feels incredibly unethical. I would strongly recommend avoiding this shop and getting a second opinion before trusting them with your vehicle.

Friendly staff and made some suggestions that saved me some money. That's always appreciated. Love…read morethat you can make appointments. Purchased tires and had an oil change the same day.

If I could give zero stars I would. Everytime I go in here I leave disappointed…read more I went in for an alignment (I bought a lifetime alignment, because it was a good deal and I figured I could take it to the Longview store) So anyway, I take my car in to the Marshall store thinking that's it's been a few years since I've been in, surely they would have ironed out the kinks. Well l, that was wishful thinking... The guy (Joel) tells me I need new tires. I found cheaper tires at another local tire place and I bring it back for the alignment. The car drifts right when I have the steering wheel centered. I'm going to take my car to the Longview store to see if they can fix it.

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.

Diagnosed my vehicle issues and kept me updated on what needed to be done! Fixed all the problems…read moreand got me back on the road at a reasonable price! Great service! Highly recommend Rudy and his team!

Fast service and very reliable techs, they diagnosed and gave quote, they fixed all my cars, best…read moreprice in town.