My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.

I just went in to get my tire fixed (nail was in it) . I was in and out in 15 minutes. Early…read moremornings there are best. Thank you Big 5 Tire and Auto, glad you are in White Oak!!!!!

Very disappointed with this location, manager refused to honor Groupon , don't see he know what he…read morewas talking about, I won't trust my vehicle in this location, I went 2 miles to Gilmer location , I had no problem and excellent service here.

Was trying to get a inspection on the company vehicle and I was coming back. I went by 3 Valvoline…read more, 2 were very busy and the 3rd was empty. I pulled in to the 3rd on W. 281 loop,Longview, Tx. I had a bad experience there a couple of weeks before, so I was going to give them another chance. I pulled in and one employee was standing by his car and I told the other employee I would like a inspection. He looked at the other one and then told me that the inspection guy was going to lunch. I left and I will not return to this Valvoline again. I understand why this is not busy because it is not about the customer.

Quick, efficient, quality service! My husband and I pulled in to have an oil change and windshield…read morewiper replacement...we were out in under 5 minutes. Not even enough time to let the hot chocolate they gave us cool down!

I drive all the way from Winnsboro I really appreciate Lucas he always gets what no one else can!!!read more

Stripped out my oil drain plug. Stuck a temporary drain plug in. Then charged me over $100. I took…read moreit back to them. They accept no responsibility and put the same temporary drain plug back in it. The Big 5 service center on E. Marshall Ave. was superb on fixing the situation. They said clearly the other service center was at fault. They replaced the old drain plug with the right one and said to bring it back if anything else takes place. I still give the Loop 281 store a 1 because they are no longer recommended by me. The E. Marshall Ave. one definitely is!

These guys are quite courteous. This is my (quasi-new) spot for oil changes and inspections.read more

Oil Change- Ok,…read morethey're quick. They're polite. They are thorough too. They clean your windshield and vac out the front of your auto. During their checklist, they do present options and a price list. No real pressure. But in reality, they're no better than most out there. Just average.

The service from mitis was quick and totally worth the price. I would tell anyone to go here.read more

Our brakes went really bad while in Longview. Called and they got us in to fix in 30 minutes. Got…read moreus fixed and on our way in 2 hours.