We were referred by a mutual friend. The service & the engine repair exceeded expectations. Will…read moredefinitely refer to others. 100% satisfied!

Charged me for tie rod rim and tire repair. Took my car to another mechanic and told me faith…read moreautomotive never even touched my tie rod. They sure did charge me for it though! Will NEVER go back!!! ( they deserve 0 Stars!!!! )

Very disappointed with this location, manager refused to honor Groupon , don't see he know what he…read morewas talking about, I won't trust my vehicle in this location, I went 2 miles to Gilmer location , I had no problem and excellent service here.

Was trying to get a inspection on the company vehicle and I was coming back. I went by 3 Valvoline…read more, 2 were very busy and the 3rd was empty. I pulled in to the 3rd on W. 281 loop,Longview, Tx. I had a bad experience there a couple of weeks before, so I was going to give them another chance. I pulled in and one employee was standing by his car and I told the other employee I would like a inspection. He looked at the other one and then told me that the inspection guy was going to lunch. I left and I will not return to this Valvoline again. I understand why this is not busy because it is not about the customer.

Came in for an oil change, oil tech immediately tried to talk me into a motor flush, using oil…read moreresidue on the outside of the cap. My car is 20 yrs old, regardless, what's outside the cap doesn't mean it's inside the oil pan? Also made me sign a waver to get an oil change, said it was overdue? Car had'nt been here before, I just moved here from out of town. Per owners manual, recommended service is every 5k, which was followed. I was then shown chunky oil from a dirty bottle ( maybe Gatorade) which was proof I needed a motor flush? Again, service my car regularly, no way that was from a 5000 mile service interval. A tech underneath had already started to drain my oil, then I was told name brand oil was not available.... Just a house brand? When I stated my disbelief, the service tech told me it was best that I never come back. In disbelief.... I asked for the manager, as she was the assistant manager.... all he could talk about was that I called his employee a liar? Simply because I wasn't ready to purchase an " up sell". He tried to show video footage, but again..... all it showed was a dirty bottle? When I asked for the owners contact info, I was told to leave.... then asked for the corporate contact, and was told I'd need to look it up. All of this was because I wanted the oil changed in my daughter's car.... This is the EXACT reason I take it in for her..... I wanted to support local business, but sadly I won't be back, I'll find service for my 4 vehicles elsewhere. Terrible service, rude employees, worst experience ever. Cant recommend this business at all. Mike

Could not leave my vehicle while I went down the street for literally 15min. The place was…read morebasically empty and could not and would not take my vehicle because in the past they had people leave them there longer than they like so end result is you did not and will not get my $. Good luck in this economy.

Quick, efficient, quality service! My husband and I pulled in to have an oil change and windshield…read morewiper replacement...we were out in under 5 minutes. Not even enough time to let the hot chocolate they gave us cool down!

I was in quite the predicament with my car today, the air went out, the check engine light came on…read moreand I was told I may need a new catalytic converter. This company was recommended to me and if I could give them 10 stars I would. He waited on me immediately and got my car up and running within no time. Knowledgeable, professional, and so very kind. I will take all my automotive needs to this company moving forward.

My car lost oil pressure for just a second, then recovered. However, the check engine light came…read moreon. I took it into Auto Zone and they said the code was PO522. The print-out said I needed a new oil pressure sending unit and also recommended replacing the intake manifold gasket. It was not a cheap fix. Being new to the area, I had no idea where to go. I researched it and discovered that Texas Auto Care had the best reviews by far. I called and spoke with James, the owner and mechanic. He gave me a quote of nearly $500. I dropped my car off and when he called to say the car was ready, he advised me there would be no charge as he felt there had been a glitch in the system when my oil was changed the day before. I would highly recommend Texas Auto Care. It would have been so easy for them to have done the job and I never would have known! I can't tell you how thankful I am that I found James and Jessica. Their honesty is overwhelming and so appreciated!

They got me in and gave me great care. I received a report on my air conditioner and then they…read moreserviced it and returned it soon thereafter. It was really affordable and I would definitely give them my business if I need help in the future. They were very professional as well.

Took the wife's Mini Cooper clubman for some break work. Not the easiest vehicle to work on, BMW…read moreengineered. She was leaving on a trip the next morning, Caitlyn, Danny and the team got the job done on time and done right. This is the second vehicle I've brought them and couldn't be happier.

Spoke to Robert at big 5 in Longview on loop 281 over the phone asking about a certain tire I don't…read moreknow anything about tires told him the brand and the size which wasnt enough information because he then proceeded to say well I'm going to more than that there are many tires that are that size it was very rude how he said it so I said I'll have to call you back when really I am not the rudeness was unnecessary it totally ruined any more questions I had and I didn't even want to speak anymore so I won't be calling them again

I drive all the way from Winnsboro I really appreciate Lucas he always gets what no one else can!!!read more

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.

Don't get me started on them!! Hubby almost lost his engine because they tightened the drain plug…read moretoo tight and stripped the threads. Luckily he got his check engine light notice right next to crows automotive repair shop. Pulled right in. Crows said there was 0 oil in the engine, so he put in a new drain plug and put in new oil. It works fine. But with labor it was 186$ So hubby asked if their was an oil spot where he parks in our driveway. Sure enough. We never noticed. He contacted Valvoline and filed a dispute. They said they aren't liable for it because they said he should have taken it up there before he decided for a mechanic to look at it. So Valvoline wanted hubby to tow it up there. Ha! I doubt they'd even reimburse for that.. So all in all they denied everything and won't reimburse us. This isn't the 1st time. A year ago I lost my engine under carriage going down the highway. Turns out only 3 of 10 bolts were put in when Valvoline changed the oil. Read the fine print and it says they aren't liable for this. So I paid 100$ for a new under carriage and never went back. We thought we'd be good since the 2010 f150's have no under carriage then the oil plug thing happened. So yeah we will never ever ever go back to Valvoline. And PSA.. this is the Valvoline on the Spur next to the window tinting place.

Valvoline has some of the worst customer service I have ever seen. The first store that I went to…read morefor an inspection told me that the person that does their inspections was getting ready to leave early and was not willing to do the inspection at 2 pm. They also told me that there was no one else trained to do inspections. The next place that I went to broke my tail light by using a drill to tighten down a screw on a plastic light fixture in front of my eyes and proceeded to tell me that it was already that way. The store manager decided to take the side of the employee and told me that they have it on camera showing that he did not do the damage. So I requested to review this camera footage and when we reviewed the camera footage together there was no camera footage that even faced towards the back of the vehicle. The store manager then told me that there was nothing that he could do about it and said that I need to pay him for their services. I told him that I would not pay for the services until the light was fixed. He told me that they would not be fixing the light and if I refuse to pay for the service then they would call the cops. So the cops show up and we both gave our side of the story and the cops said this is a civil matter and they could not do anything for either of us. During this time I told them that I would be happy to pay for the services once my light was fixed. After the store manager talked to the area manager they final agreed to replace the light. At after a short time the area manager shows up and starts asking me questions about the problem and I told him everything that happened. He told me that he didn't believe me and said that he didn't like the fact that I would accuse his guys of lying. From that point he said that they were going to replace the light but I was no longer welcome back and he didn't want my future business. I told him that this was crazy, I have been doing business with them for years and I have church friends that work in several of their businesses in my local area. The area manager then decided to inspect the light fixture and said that he sees dirt in the crack and he know that it was already like that, I told him that there is a lot of dirt around the fixture and even some in the fixture and his guy was also handling the fixture. He told me that his guys would not shove mud in the crack and stormed off yelling to his entire shop, " IT WAS ALREADY LIKE THAT I SEE DIRT IN THE CRACK". I followed behind him and told him that this has to be the worst customer service that I have ever had. He said that they will call me when the light came in, I told asked him if I could get something in writing showing stating that they would be replacing the light. He then got upset and said so you are accusing me of lying to you now. I said no, I need something showing this to just have proof when I come back up here. So he took my service receipt and noted that they would be replacing my light fixture. I told him that if it would be easier for them I would be willing to install it my self when they get it in so they would not have to worry any additional accidents. He said that would be fine with him. A week later the light comes in and I proceed up there with my own screw driver in hand. When I arrived there I asked the same store manager if they will be installing the light or if they would like me to install the light. He said that the agreement was for me to and they are not going to be able to help in any way. He handed me the light fixture and I noticed that this was an old one that they must have gotten from a junk yard or something. I didn't say anything because it did not appear to have any damage but was a little cloudy and sun faded. I asked the store manager if he would mind watching me install it and make sure that it worked properly so there would be no false assumptions. He kindly agreed to do so, as I was removing the old one I struggled to turn the light fixture loose from the bulb. I asked if I could borrow some pliers and he said no he was not allowed to help me in anyway. I was a little mind blown from this commit but not entirely surprised. After struggling for some time I finally got it changed and it worked just fine with no problems. I hate that it ended up this way and being banned for something that the workers lied about doing is crazy. What ever happened to good customer service in our country. I know that there are people that try and take advantage of companies, but the fact that I have been coming to them for years with no complaints or problems should have been considered before telling me that they don't need or want my business.