Very disappointed with this location, manager refused to honor Groupon , don't see he know what he…read morewas talking about, I won't trust my vehicle in this location, I went 2 miles to Gilmer location , I had no problem and excellent service here.

Was trying to get a inspection on the company vehicle and I was coming back. I went by 3 Valvoline…read more, 2 were very busy and the 3rd was empty. I pulled in to the 3rd on W. 281 loop,Longview, Tx. I had a bad experience there a couple of weeks before, so I was going to give them another chance. I pulled in and one employee was standing by his car and I told the other employee I would like a inspection. He looked at the other one and then told me that the inspection guy was going to lunch. I left and I will not return to this Valvoline again. I understand why this is not busy because it is not about the customer.

Came in for an oil change, oil tech immediately tried to talk me into a motor flush, using oil…read moreresidue on the outside of the cap. My car is 20 yrs old, regardless, what's outside the cap doesn't mean it's inside the oil pan? Also made me sign a waver to get an oil change, said it was overdue? Car had'nt been here before, I just moved here from out of town. Per owners manual, recommended service is every 5k, which was followed. I was then shown chunky oil from a dirty bottle ( maybe Gatorade) which was proof I needed a motor flush? Again, service my car regularly, no way that was from a 5000 mile service interval. A tech underneath had already started to drain my oil, then I was told name brand oil was not available.... Just a house brand? When I stated my disbelief, the service tech told me it was best that I never come back. In disbelief.... I asked for the manager, as she was the assistant manager.... all he could talk about was that I called his employee a liar? Simply because I wasn't ready to purchase an " up sell". He tried to show video footage, but again..... all it showed was a dirty bottle? When I asked for the owners contact info, I was told to leave.... then asked for the corporate contact, and was told I'd need to look it up. All of this was because I wanted the oil changed in my daughter's car.... This is the EXACT reason I take it in for her..... I wanted to support local business, but sadly I won't be back, I'll find service for my 4 vehicles elsewhere. Terrible service, rude employees, worst experience ever. Cant recommend this business at all. Mike

Could not leave my vehicle while I went down the street for literally 15min. The place was…read morebasically empty and could not and would not take my vehicle because in the past they had people leave them there longer than they like so end result is you did not and will not get my $. Good luck in this economy.

Quick, efficient, quality service! My husband and I pulled in to have an oil change and windshield…read morewiper replacement...we were out in under 5 minutes. Not even enough time to let the hot chocolate they gave us cool down!

My car lost oil pressure for just a second, then recovered. However, the check engine light came…read moreon. I took it into Auto Zone and they said the code was PO522. The print-out said I needed a new oil pressure sending unit and also recommended replacing the intake manifold gasket. It was not a cheap fix. Being new to the area, I had no idea where to go. I researched it and discovered that Texas Auto Care had the best reviews by far. I called and spoke with James, the owner and mechanic. He gave me a quote of nearly $500. I dropped my car off and when he called to say the car was ready, he advised me there would be no charge as he felt there had been a glitch in the system when my oil was changed the day before. I would highly recommend Texas Auto Care. It would have been so easy for them to have done the job and I never would have known! I can't tell you how thankful I am that I found James and Jessica. Their honesty is overwhelming and so appreciated!

I brought my car hear a couple months ago for a complete ac rebuild they did very good work it…read morebroke today the dryer went out they honered my warranty and fixed it very fast completely free of charge this is a very very good spot to get work done to your car they are very nice as well very very happy

They got me in and gave me great care. I received a report on my air conditioner and then they…read moreserviced it and returned it soon thereafter. It was really affordable and I would definitely give them my business if I need help in the future. They were very professional as well.

Took the wife's Mini Cooper clubman for some break work. Not the easiest vehicle to work on, BMW…read moreengineered. She was leaving on a trip the next morning, Caitlyn, Danny and the team got the job done on time and done right. This is the second vehicle I've brought them and couldn't be happier.

I drive all the way from Winnsboro I really appreciate Lucas he always gets what no one else can!!!read more

Stripped out my oil drain plug. Stuck a temporary drain plug in. Then charged me over $100. I took…read moreit back to them. They accept no responsibility and put the same temporary drain plug back in it. The Big 5 service center on E. Marshall Ave. was superb on fixing the situation. They said clearly the other service center was at fault. They replaced the old drain plug with the right one and said to bring it back if anything else takes place. I still give the Loop 281 store a 1 because they are no longer recommended by me. The E. Marshall Ave. one definitely is!

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.