Jerry does great work and runs a very honest business. I found his shop by the recommendation from…read moreanother satisfied customer, and I pass along that recommendation.

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

Verdict : I will be back for services, but maybe not for an oil change :)…read more They are very nice and prompt here at this location (Gilmer road beside Subway). I came here the first time because something under my car was dragging. He told me what the issue was, and removed it for free. He was very informative about it as well. Since then, I went back to get an oil change, because they helped me out with that first issue. They did a good job on it, but it was very expensive for me (I believe around $70ish). Also, he tested my battery and told me that I needed a new one, and wanted to sell me one. The print out even showed my battery wasn't the greatest. I declined, anyway . Later on, I went to 1) Autozone and 2) O'reily. Both told me there was no need for a battery. Everything tested out fine. So I saved $100+ I don't know what was going on with that machine they have here. Just get a second opinion before purchasing a battery. (I always do. Daddy taught me that) Now I am here getting my car inspected. $7. They're wait time wasn't as long as the other places I have been to today, and thank God for it !

Don't get me started on them!! Hubby almost lost his engine because they tightened the drain plug…read moretoo tight and stripped the threads. Luckily he got his check engine light notice right next to crows automotive repair shop. Pulled right in. Crows said there was 0 oil in the engine, so he put in a new drain plug and put in new oil. It works fine. But with labor it was 186$ So hubby asked if their was an oil spot where he parks in our driveway. Sure enough. We never noticed. He contacted Valvoline and filed a dispute. They said they aren't liable for it because they said he should have taken it up there before he decided for a mechanic to look at it. So Valvoline wanted hubby to tow it up there. Ha! I doubt they'd even reimburse for that.. So all in all they denied everything and won't reimburse us. This isn't the 1st time. A year ago I lost my engine under carriage going down the highway. Turns out only 3 of 10 bolts were put in when Valvoline changed the oil. Read the fine print and it says they aren't liable for this. So I paid 100$ for a new under carriage and never went back. We thought we'd be good since the 2010 f150's have no under carriage then the oil plug thing happened. So yeah we will never ever ever go back to Valvoline. And PSA.. this is the Valvoline on the Spur next to the window tinting place.

I was in quite the predicament with my car today, the air went out, the check engine light came on…read moreand I was told I may need a new catalytic converter. This company was recommended to me and if I could give them 10 stars I would. He waited on me immediately and got my car up and running within no time. Knowledgeable, professional, and so very kind. I will take all my automotive needs to this company moving forward.

My car lost oil pressure for just a second, then recovered. However, the check engine light came…read moreon. I took it into Auto Zone and they said the code was PO522. The print-out said I needed a new oil pressure sending unit and also recommended replacing the intake manifold gasket. It was not a cheap fix. Being new to the area, I had no idea where to go. I researched it and discovered that Texas Auto Care had the best reviews by far. I called and spoke with James, the owner and mechanic. He gave me a quote of nearly $500. I dropped my car off and when he called to say the car was ready, he advised me there would be no charge as he felt there had been a glitch in the system when my oil was changed the day before. I would highly recommend Texas Auto Care. It would have been so easy for them to have done the job and I never would have known! I can't tell you how thankful I am that I found James and Jessica. Their honesty is overwhelming and so appreciated!

We have used this location for inspections, oil changes, transmission service and other general…read morevehicle maintenance for the last 10 + years. They have always been professional and friendly. Highly recommended.

Same experience as others after 2015 or 2016. New owners and it's a bait and switch operation now…read more Only have one synthetic oil brand. I got no frills and quoted $80 something for oil change, but bill was over $100 with "mandatory" add ons Avoid this place!!!!

Quick, efficient, quality service! My husband and I pulled in to have an oil change and windshield…read morewiper replacement...we were out in under 5 minutes. Not even enough time to let the hot chocolate they gave us cool down!

They were busy today cause it's Thanksgiving week but they are super friendly and helpful and best…read moreof all they know their stuff they get your car done right the first time I recommend "Big 5" to anyone that needs their car looked at... Five stars and above When you go ask for "Mike Stacy" he'll treat you right everytime

Spoke to Robert at big 5 in Longview on loop 281 over the phone asking about a certain tire I don't…read moreknow anything about tires told him the brand and the size which wasnt enough information because he then proceeded to say well I'm going to more than that there are many tires that are that size it was very rude how he said it so I said I'll have to call you back when really I am not the rudeness was unnecessary it totally ruined any more questions I had and I didn't even want to speak anymore so I won't be calling them again

For a chain auto-service-tire-etc company, this branch handles it!…read more They're worked on our auto's for nearly 10 years. Hardly ever gone wrong. Ask for Rex. He'll handle it. Top Shelf!

We bought 4 new tires a few months ago at Firestone in Longview. Our mechanic was replacing our…read morepads and rotors today, and on the rear passenger wheel, 3 of the lug nuts were seized and snapped off while attempting removal. In 50+ years of changing tires, I have never seen such an issue. Whoever it was at Firestone must have put on these lug nuts so tight that it caused them to seize on the threads. As a result, more expense for us. This is far from the first issue we have had with these "technicians" at Firestone Longview. They are careless clowns.

Excellent service! My family and I were traveling, 4 hours from home, for my son's college visit…read more Rear brakes started making horrible scraping noise. Big 5 replaced our rear pads quickly and for a great price. They were very sensitive to our needs for quick repair. Cody was excellent to work with! Thank you!

From the owner: Big 5 Tire & Auto in Longview, Texas will help you get back on the road quickly in your time of…read moreneed. Our inventory includes a large selection of car and truck tires from industry-leading manufacturers like Michelin®, BFGoodrich®, Uniroyal®, Bridgestone, Firestone, and Goodyear. Big 5 Tire & Auto offers alignments, brakes, oil changes, shocks and struts, and other valuable automotive services at affordable prices. Whether you're from Longview, Diana, Kilgore, or another nearby community, you can trust our experienced staff to get your car, truck, minivan, or SUV driving its best. We also offer used tires. Please contact us for the used tires that we offer.

I personally want to thank Eric and Austin at Midas of Longview. This place is amazing, they are…read moreaffordable, they are honest and extremely helpful. Got my brakes done, oil changed and fuel system cleaned out for under $300.00. They saved me so much money today. I never thought I would say this because I didn't think I could afford to but, "I GOT THE MIDAS TOUCH!"

The service from mitis was quick and totally worth the price. I would tell anyone to go here.read more