From the moment I arrived, 5 star service! Jeremy, Doug and Blake are all amazing. We were treated…read morelike family!

5 stars to Peltier Kia in Longview for an excellent car-buying experience. Jalen Harris was…read moreoutstanding and went above and beyond to make the deal happen. His willingness to think outside the box and put in the extra effort is what earned my business. He had the vehicle ready when I arrived and even followed up the next day, which says a lot about his professionalism and customer care. Channon Stewart, the manager, was knowledgeable, efficient, and helped secure a great interest rate. He clearly runs a solid team and keeps the process moving the right way. Braylon Williams in finance also did an excellent job and made everything smooth and easy to understand. He is definitely someone to watch. I drove three hours to purchase this vehicle, and the entire process exceeded my expectations. Everyone I worked with was professional, helpful, and made the trip worthwhile. I highly recommend Peltier Kia in Longview.

The service here has always been great until today, i came in neededing a battery had already…read morecalled to make sure that they had the correct one i needed, and make sure that they still applied products counter help sad yes, once i got there miguel informed me that he could not put the battery on the vehicle due to everyone being on lunch break, but i remind you there was Not many customers in the store but there was another employee in the store also helping the customer. Miguel said i would have to wait till after 2 for someone to help me, i was at the store at 11:15am

After a few failed attempts at auto parts stores, I stumbled upon this one and decided to give it a…read moretry. I came in feeling sour and ready to walk out until Edgar's humor and outstanding customer service completely changed my mood. I jokingly asked if he would help me cut the floor mats I was purchasing, and without hesitation, he went a step further. He helped install my new cow steering wheel cover, cow seat covers, and even placed my favorite LSU floor mats on top of my new ones. I will shop nowhere else for my auto needs. Thanks, Edgar. You're a gentleman and a comedian!

great customer service. purchased a battery, was very thorough in explaining different batteries…read morepros and cons. took off old battery installed new one. just incredible people to work with.

Went in to get a diagnosis for my a/c being out. Didn't get the best news on the diagnostic but…read morethe Manager did give me the name of a person to go see about my issues with the car. She went above and beyond to help me and the person she sent me to gave me the best deal on my car.

Stopped by the store tonight and as usual there was a large sign on the door that masks were…read morerequired by all in the store. That seems to apply for everyone except the staff, who were all lounging around the counter without a mask in sight. One staff member was coughing too. When I asked why they were not wearing masks like the sign on the door indicated, they looked at me like I was crazy. As a care giver for my 82 year old father-in-law who is also suffering from cancer, I can't risk getting sick, yet the staff obviously could not care less either about their customers, store policy, or even State Executive Orders. Shame on O'Reilly and its employees, I will never buy from your store again and that is after being a faithful customer from day 1. Autozone, on the other hand won my business since they do seem to care about their customers.

Bought my wiper blades from another location but had some challenges installing them. Went to the…read moreAlpine location and had the pleasure of speaking with Ashley. She checked to ensure they were the right blades and offered to help install them. As Ashley begins to install the front ones, Nick comes out and without saying a word, grabs the rear blade and starts that installation. What TEAMWORK! They were both so pleasant to talk with and didn't make me feel bad not knowing how to install. Just moved to Longview and this will be my location for all my auto needs. Thank you Ashley and Nick for your Awesome Customer Service!!

I used their free check engine light service. Friendly, fast, and knowledgeable. Saved me a lot of…read moregrief by explaining exactly what I was up against. Kudos to a sharp operation! (Especially Regan).

I am an ASE Certified Master Mechanic and have been loyal to Interstate for 25 years. That loyalty…read moreended today. I have 15-20 batteries between my vehicles and toys, plus what I install in customer's vehicles. So I buy a lot of batteries. I was denied warranty today on a 30 month free replacement because that battery had already failed once before. If Interstate Batteries only last 2 years or less, I'll never give them another dime.

Very customer friendly. They were very helpful. I dropped my car off while they changed my…read morebattery. I always go here for battery issues. Have never been disappointed.

This particular O'Reilly's on Marshall Avenue in Longview Texas sucks . The people in there are…read morerude and condescending . Oh and God forbid you asked to use the bathroom even though you're in there spending money . You'll get treated like a vagrant

Got a part here and it looked used in the box so I asked before purchased if it was new, and they…read moresaid it's new. Even assistant manager looked. Put it on my truck to find it was defective. Went back and assistant manager wanted to argue with me that nothing was wrong with it. I was trying to be as respectful as possible but just wanted to be treated fairly and get this taken care of. I asked him to give my number to manger who wasn't there so he could call me to warranty out. In also stuck with mechanic labor charges and need that covered as well as I will have to pay for that twice. Still no call and it has been a week or so. I wish it could be said that this location has integrity but it doesn't seem that way.

I noticed my headlight (running lights) was not working, so I stopped at ABC Auto Parts. A very…read morenice young man, Matt, came out to the car and got under the hood and when he was through, I had lights. No parts, no charge. Thank you Matt for customer service plus- don't see that much anymore. Lynda Petty

We bought 4 new tires a few months ago at Firestone in Longview. Our mechanic was replacing our…read morepads and rotors today, and on the rear passenger wheel, 3 of the lug nuts were seized and snapped off while attempting removal. In 50+ years of changing tires, I have never seen such an issue. Whoever it was at Firestone must have put on these lug nuts so tight that it caused them to seize on the threads. As a result, more expense for us. This is far from the first issue we have had with these "technicians" at Firestone Longview. They are careless clowns.

This place is ridiculously overpriced. $163 for a synthetic oil change, on a 4 cylinder engine,…read morewhen a Walmart charges $55 for the same service. $269 for a tire that discount tire charges $149 for. How is this place still in business?