Quick, efficient, quality service! My husband and I pulled in to have an oil change and windshield…read morewiper replacement...we were out in under 5 minutes. Not even enough time to let the hot chocolate they gave us cool down!

Quality service for a reasonable price. I have been taking my cars to them since moving to Longview…read more4 years ago (when they were Gateway). They are honest and not pushy like some shops are. Services I have had done there are: tires, alignment, oil changes, sensor replacement. And things they didn't charge me for were flat repairs, and diagnosing an electrical problem that ended up just a fuse replacement.

Went in for a tire repair..$30.00.. Woke up the next morning…read moreto an almost flat tire..decided I would replace it with a used tire since I had new tires ordered. The gentlemen who pulled the so called repaired tire said there had not been ANY repair done to the tire. Of course they screwed me. I basically paid 30.00 for them to air up my tire. Never again, and I will spread the word to anyone I know never to use them. PISSES ME OFF THAT MY HARD EARNED MONEY WAS SO SCAMMED FROM ME....

Excelent place , very fast , friendly and knowledgeable, Sarah and Miguel are very professional…read more I'll come back to perform recommended service in my vehicles, no problem accepting Groupon .

Came in for an oil change, oil tech immediately tried to talk me into a motor flush, using oil…read moreresidue on the outside of the cap. My car is 20 yrs old, regardless, what's outside the cap doesn't mean it's inside the oil pan? Also made me sign a waver to get an oil change, said it was overdue? Car had'nt been here before, I just moved here from out of town. Per owners manual, recommended service is every 5k, which was followed. I was then shown chunky oil from a dirty bottle ( maybe Gatorade) which was proof I needed a motor flush? Again, service my car regularly, no way that was from a 5000 mile service interval. A tech underneath had already started to drain my oil, then I was told name brand oil was not available.... Just a house brand? When I stated my disbelief, the service tech told me it was best that I never come back. In disbelief.... I asked for the manager, as she was the assistant manager.... all he could talk about was that I called his employee a liar? Simply because I wasn't ready to purchase an " up sell". He tried to show video footage, but again..... all it showed was a dirty bottle? When I asked for the owners contact info, I was told to leave.... then asked for the corporate contact, and was told I'd need to look it up. All of this was because I wanted the oil changed in my daughter's car.... This is the EXACT reason I take it in for her..... I wanted to support local business, but sadly I won't be back, I'll find service for my 4 vehicles elsewhere. Terrible service, rude employees, worst experience ever. Cant recommend this business at all. Mike

They were busy today cause it's Thanksgiving week but they are super friendly and helpful and best…read moreof all they know their stuff they get your car done right the first time I recommend "Big 5" to anyone that needs their car looked at... Five stars and above When you go ask for "Mike Stacy" he'll treat you right everytime

Spoke to Robert at big 5 in Longview on loop 281 over the phone asking about a certain tire I don't…read moreknow anything about tires told him the brand and the size which wasnt enough information because he then proceeded to say well I'm going to more than that there are many tires that are that size it was very rude how he said it so I said I'll have to call you back when really I am not the rudeness was unnecessary it totally ruined any more questions I had and I didn't even want to speak anymore so I won't be calling them again

I personally want to thank Eric and Austin at Midas of Longview. This place is amazing, they are…read moreaffordable, they are honest and extremely helpful. Got my brakes done, oil changed and fuel system cleaned out for under $300.00. They saved me so much money today. I never thought I would say this because I didn't think I could afford to but, "I GOT THE MIDAS TOUCH!"

The service from mitis was quick and totally worth the price. I would tell anyone to go here.read more

They got me in and gave me great care. I received a report on my air conditioner and then they…read moreserviced it and returned it soon thereafter. It was really affordable and I would definitely give them my business if I need help in the future. They were very professional as well.

Took the wife's Mini Cooper clubman for some break work. Not the easiest vehicle to work on, BMW…read moreengineered. She was leaving on a trip the next morning, Caitlyn, Danny and the team got the job done on time and done right. This is the second vehicle I've brought them and couldn't be happier.

What a great team! I wasted TWO HOURS at Walmart because I thought I could save some money. I was…read morequoted a price at Valvoline for a new battery that I needed and foolishly thought I could save $ at Walmart (I knew I wouldn't save time that's a given.) After two hours Walmart told me the battery "couldn't be removed or replaced, go elsewhere." I humbly returned to this Valvoline and asked if they could still do the battery work or did they need to order it and I come back tomorrow? The stellar techs (shout out to Mariah and Jared) had the battery removed, replaced and me back on the road in 15 min. I'll never go elsewhere for maintenance. Thank you so much. #superiorservice

Excellent and fast service. Everyone is friendly and professional. They keep up with what I need…read morebut don't try to sell me anything I don't need. I wouldn' go anywhere else.

Jerry does great work and runs a very honest business. I found his shop by the recommendation from…read moreanother satisfied customer, and I pass along that recommendation.

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

We have used this location for inspections, oil changes, transmission service and other general…read morevehicle maintenance for the last 10 + years. They have always been professional and friendly. Highly recommended.

Same experience as others after 2015 or 2016. New owners and it's a bait and switch operation now…read more Only have one synthetic oil brand. I got no frills and quoted $80 something for oil change, but bill was over $100 with "mandatory" add ons Avoid this place!!!!

For a chain auto-service-tire-etc company, this branch handles it!…read more They're worked on our auto's for nearly 10 years. Hardly ever gone wrong. Ask for Rex. He'll handle it. Top Shelf!

We bought 4 new tires a few months ago at Firestone in Longview. Our mechanic was replacing our…read morepads and rotors today, and on the rear passenger wheel, 3 of the lug nuts were seized and snapped off while attempting removal. In 50+ years of changing tires, I have never seen such an issue. Whoever it was at Firestone must have put on these lug nuts so tight that it caused them to seize on the threads. As a result, more expense for us. This is far from the first issue we have had with these "technicians" at Firestone Longview. They are careless clowns.