Quick, efficient, quality service! My husband and I pulled in to have an oil change and windshield…read morewiper replacement...we were out in under 5 minutes. Not even enough time to let the hot chocolate they gave us cool down!

Went in for a tire repair..$30.00.. Woke up the next morning…read moreto an almost flat tire..decided I would replace it with a used tire since I had new tires ordered. The gentlemen who pulled the so called repaired tire said there had not been ANY repair done to the tire. Of course they screwed me. I basically paid 30.00 for them to air up my tire. Never again, and I will spread the word to anyone I know never to use them. PISSES ME OFF THAT MY HARD EARNED MONEY WAS SO SCAMMED FROM ME....

We have gone to Mavis for years even before the name change. Josh was the manager and was always…read morefair and helpful. They are under new management presently. Recently I sent my 92 year old mother there for an oil change and to check on her battery. To make a long story short, they charged her around $600. for wiper blades, oil change, rotation and battery. This price even included coupons applied. This seems like excessive pricing to me. I feel as though they took advantage of an older lady.

Came in for an oil change, oil tech immediately tried to talk me into a motor flush, using oil…read moreresidue on the outside of the cap. My car is 20 yrs old, regardless, what's outside the cap doesn't mean it's inside the oil pan? Also made me sign a waver to get an oil change, said it was overdue? Car had'nt been here before, I just moved here from out of town. Per owners manual, recommended service is every 5k, which was followed. I was then shown chunky oil from a dirty bottle ( maybe Gatorade) which was proof I needed a motor flush? Again, service my car regularly, no way that was from a 5000 mile service interval. A tech underneath had already started to drain my oil, then I was told name brand oil was not available.... Just a house brand? When I stated my disbelief, the service tech told me it was best that I never come back. In disbelief.... I asked for the manager, as she was the assistant manager.... all he could talk about was that I called his employee a liar? Simply because I wasn't ready to purchase an " up sell". He tried to show video footage, but again..... all it showed was a dirty bottle? When I asked for the owners contact info, I was told to leave.... then asked for the corporate contact, and was told I'd need to look it up. All of this was because I wanted the oil changed in my daughter's car.... This is the EXACT reason I take it in for her..... I wanted to support local business, but sadly I won't be back, I'll find service for my 4 vehicles elsewhere. Terrible service, rude employees, worst experience ever. Cant recommend this business at all. Mike

Could not leave my vehicle while I went down the street for literally 15min. The place was…read morebasically empty and could not and would not take my vehicle because in the past they had people leave them there longer than they like so end result is you did not and will not get my $. Good luck in this economy.

Spoke to Robert at big 5 in Longview on loop 281 over the phone asking about a certain tire I don't…read moreknow anything about tires told him the brand and the size which wasnt enough information because he then proceeded to say well I'm going to more than that there are many tires that are that size it was very rude how he said it so I said I'll have to call you back when really I am not the rudeness was unnecessary it totally ruined any more questions I had and I didn't even want to speak anymore so I won't be calling them again

I drive all the way from Winnsboro I really appreciate Lucas he always gets what no one else can!!!read more

The service from mitis was quick and totally worth the price. I would tell anyone to go here.read more

Our brakes went really bad while in Longview. Called and they got us in to fix in 30 minutes. Got…read moreus fixed and on our way in 2 hours.

They got me in and gave me great care. I received a report on my air conditioner and then they…read moreserviced it and returned it soon thereafter. It was really affordable and I would definitely give them my business if I need help in the future. They were very professional as well.

Took the wife's Mini Cooper clubman for some break work. Not the easiest vehicle to work on, BMW…read moreengineered. She was leaving on a trip the next morning, Caitlyn, Danny and the team got the job done on time and done right. This is the second vehicle I've brought them and couldn't be happier.

Excellent and fast service. Everyone is friendly and professional. They keep up with what I need…read morebut don't try to sell me anything I don't need. I wouldn' go anywhere else.

They cracked my oil pan. My wife took it back and said it's our valve cover gasket. After…read morecontinually adding oil a mechanic shop found the problem. Had to pay $549.00 and they still wouldn't admit their mistakes and lied about a recall but I'm too smart for that. They had cooperate call and had IASIAS GOMEZ continue to lie and offer me only half for repairs. Even though all the dates,pictures and a legitimate mechanic shop had the proof. I don't have high-priced attorneys but God sees all

My car had an intermittent engine problem. Jerry took it for a test drive and it was perfect. I…read moreshow up a few minutes later, pay him for his efforts, step outside and the car will not start. I live out in the country and this my only vehicle. He and his mechanic set aside their plans, stay beyond their closing time and work on that car until it was repaired. I highly recommend this repair shop.

I have used Jerry since I moved to Longview for all my vehicles service needs. He runs a great shop…read moreand is always super friendly and honest. Would recommend to anyone.

We have used this location for inspections, oil changes, transmission service and other general…read morevehicle maintenance for the last 10 + years. They have always been professional and friendly. Highly recommended.

Same experience as others after 2015 or 2016. New owners and it's a bait and switch operation now…read more Only have one synthetic oil brand. I got no frills and quoted $80 something for oil change, but bill was over $100 with "mandatory" add ons Avoid this place!!!!

We bought 4 new tires a few months ago at Firestone in Longview. Our mechanic was replacing our…read morepads and rotors today, and on the rear passenger wheel, 3 of the lug nuts were seized and snapped off while attempting removal. In 50+ years of changing tires, I have never seen such an issue. Whoever it was at Firestone must have put on these lug nuts so tight that it caused them to seize on the threads. As a result, more expense for us. This is far from the first issue we have had with these "technicians" at Firestone Longview. They are careless clowns.

Service was amazing Tyler really made me feel comfortable while also making sure I left with what I…read moreneeded, even though I showed up 4:30pm (Mind you they close at 5:00pm) and to top it off I left my wallet back home so had to drive back home n back so now it's 5:07pm and Tyler was still calm & collective never bothered him that he was about to be off in a couple minutes on a Sunday afternoon, I don't know about you but I know 99% of everyone of you would've said no sorry come back tomorrow but Tyler said give me a minute let me make a phone call......... then said I got you. Tyler deserves a raise!!!!!!!!