5 stars to Peltier Kia in Longview for an excellent car-buying experience. Jalen Harris was…read moreoutstanding and went above and beyond to make the deal happen. His willingness to think outside the box and put in the extra effort is what earned my business. He had the vehicle ready when I arrived and even followed up the next day, which says a lot about his professionalism and customer care. Channon Stewart, the manager, was knowledgeable, efficient, and helped secure a great interest rate. He clearly runs a solid team and keeps the process moving the right way. Braylon Williams in finance also did an excellent job and made everything smooth and easy to understand. He is definitely someone to watch. I drove three hours to purchase this vehicle, and the entire process exceeded my expectations. Everyone I worked with was professional, helpful, and made the trip worthwhile. I highly recommend Peltier Kia in Longview.

Please believe me when I say this dealership is full of the absolute worst, uncaring,…read moreunprofessional, and absolute scandalous humans I have ever encountered....and that is putting it mildly. My 85-1/2 year old father was scammed out of his life savings. He is a Korean Conflict Air Force Veteran on a VERY small fixed income. This dealership completely took advantage of an elderly man who is now left with NO SAVINGS. While $17,000 may not sound like much to some, this was my father's nest egg. Although he lives in a senior citizen's apartment complex in Hughes Springs, the dealership sent a driver to pick him up to look at a car. When I discovered he was looking at a car, I contacted the salesman, Braylen, and explained his limited funds, his physical and mental condition, and was promised he would not do anything without contacting me. Braylen stated he would bring my father home after looking at the car. Instead, he sold him a $38,000 car, taking his $17,000 down payment with a loan for 84 months at $385.00 per month. I cannot believe he even qualified for a loan....and for 84 months????? When Dad explained he only had $16,000 for the down payment, they convinced him to add another $1000 by using his credit card. As if his entire savings wasn't enough money!!!! Since I never heard from the salesman, I thought my father was returned home. Instead, they sent my father home (45 miles away) in the dark by himself. I told Braylen that my father hadn't driven in 2-1/2 years as he has tremors and uses a walker/cane, yet he was allowed to take the car and leave. My dad immediately had buyer's remorse the next day and returned the car. The dealership refused to take the car nor would they return his money. He went again on Monday and was told the same thing. Once I got involved,they finally accepted the car and returned $ 5,000 which was explained as the cost of the extended warranty he was sold! I honestly thought you had 3 days to return a car, but apparently not in TEXAS. I can't believe anyone would take advantage of an elderly man who walks with a cane, has tremors, and clearly has decreased mental capacity. Although I have Power of Attorney, I could not negate the transaction. I have called many agencies but to no avail. PLEASE DO NOT PURCHASE FROM THESE CROOKS!!! I WOULD HATE FOR ANYONE TO EXPERIENCE THE POOR TREATMENT WE RECEIVED!!! PLEASE FEEL FREE TO CONTACT ME.....I WILL GLADLY GIVE MORE DETAILS IF NEEDED! I am a retired educator, a school board trustee, and my father and I are both active members of 1st Baptist Church of Hughes Springs. We are good people and are heartbroken that people from this dealership took advantage of our trusting nature.

Since this dealership has changed owners (and names) I have taken my grandmother's 2005 Avalon and…read moremy 2013 Avalon to their service department for routine maintenance. Both times I was very pleased with the entire process. My most recent visit (yesterday) they were able to squeeze me in for an alignment at the last minute an hour before closing, on top of my oil change. They also disabled the seatbelt alarm in my car free of charge and it no longer drives me nuts!! The girl that works at the checkin desk in the bay is sharp and helpful- a rarity these days at dealerships. Prices were same as other Toyota dealerships... Which can be a bit higher but I like that they can do everything in one place using OEM parts and fluids & trust that it's done right. With my grandmother's car, I had the pleasure of speaking to the mechanics myself and them taking me into the back and allowing me to look underneath the car to see the problems with my own two eyes. They explained everything to me without being condescending. I truly appreciated that. I highly recommend making an appointment and dropping your car off or walking next door to Bodacious BBQ to enjoy a sandwich and beer while you wait!

2.5 hours for an oil change with an appointment. Sub par customer service. Poor management. The…read morewaiting room is empty. Lost another customer.

Great experience! Very helpful with every aspect of the purchase and detailed with all the bells…read moreand whistle!

Peltier Ford sold my family a Certified Blue Advantage package with our new car for an extra…read more~$2,200. With the package guaranteed us that the dealership did a 139 point inspection on the vehicle. Just on the drive home, we found multiple issues wrong with the car. We live out of town, so we took the car to our local dealership. $1,300 later, the other dealership repaired multiple items that were supposedly on the 139 point inspection checklist. I highly doubt any 139 point inspection was ever actually done by Peltier. I've emailed and called Peltier 10+ times asking for a copy of the 139 point inspection report that we PAID ~$2,200 for only to receive no response. On top of scamming us out of ~$2,200 by selling us an inspection that was never done, Peltier ran my credit without permission when I expressly told them not to. They ran my credit not once but FOUR times. We specifically told them we came to the dealership with financing already in hand and did not need or want them to run my credit. Dusty Brooks, our sales rep, told me that Peltier just needed my information to "close the deal" - whatever that means. So, I gave him my information but expressly refused to sign the bottom portion of the document requesting for authorization to pull my credit. I told him multiple times I was only giving my information but did not authorize a credit pull and was not and would not sign the authorization. I get home and see that Peltier did in fact pull my credit when I expressly said not to. Worst dealership experience ever. Do not come here unless you want to be lied to and scammed. I will be opening a report with corporate and with whichever governmental agencies I need to report Peltier's behavior.p

I decided to buy a Honda because I liked the looks of them, the price, and the reviews I had heard…read moreother people giving. I chose Tower of Honda because they had the largest inventory of the Civic EX. My grandfather and I did thorough research of the prices of the them before going to the dealership. When we walked into the dealership, the salesmen were very friendly. After talking for alittle bit, our sales man brought back a price for the Civic Ex, and it was $3,000 higher than the MSRP for that trim model. After talking and setting things straight, we were able to get a fair price on the car. I was not impressed with the way things were handled at the start, but after talking with the sales manager we were able to clear things up and I found the perfect car for me! Also, the financing guy was extremely pushy. I turned down any warranty/financing through Honda, and after making myself very clear on it, he continued to talk about it the entire time we were in his office. All this being said, Tower of Honda had a GREAT selection of cars, my visit just wasn't up to standards with customer service.

Fantastic experience with Marci when I purchased my 2019 Toyota Tundra this month, the staff is…read moreprofessional, friendly and accommodating, I definitely recommend this group as they made the purchase very easy

Peters Autosports in Tyler is a great team. Miguel and Raul…read moreare very personable and treated me like a customer should be treated, and not like just another $, or another vehicle sold. Miguel is my Salesman and he listened and heard my wants, needs, and concerns and remembered them, even 9-10 months later. They are for sure an A+ team. If you are in the market for a new ride, don't cheat yourself by settling for anything, or anyone less than these rockstars!

As I was taking my truck in for an oil change, I realized I had another issue. When I conferred…read morewith Toni in the service department, she got me an answer quickly and scheduled the repair. A part had to be ordered and my truck left with them til work could be completed. Toni gave me an estimated time for the repair, which they were able to beat by a couple of days, and got me back on the road. Toni communicated well thru the entire experience. She is always friendly and available when my truck needs service and the cost is very competitive with other options. In the past, I've not been one to really use dealer service departments, but in recent years I've come to trust Peters for all our vehicle needs, both Ram and Chevy.

I don't live anywhere near this place, had never heard of it, and certainly never authorized a…read morecredit card charge. I know it was this business because my statement shows: DECLINED MANUAL ENTRY INCORRECT EXP from ALL AMERICAN MOTORS 903-7536200 US. Thankfully my card company recognized this was a fraudulent attempt and closed the card immediately. Will be notifying BBB.

All American are crooks they sell pieces of shit that they rig up just long enough to drive it off…read morethe lot they ask for outrageous down payments and then they sell u a car with a salvage title and don't tell you until after you already signed papers My first truck I paid 3500 down it was dirty day I got it so I went hone and cleaned it and realize some crackhead painted truck and never sanded or clear coated it I took it back and told them it's to rough I want something else he said I should if thought bought that . Next few months the truck frame cracked overheated amongst other things and like a dummy I buy a f150 4k down first day it's fucked up has to go to shop for work 600$ comes out shop and same day ac goes out then same week my brother ford he he got from there motor blows up and once again I get my wife a car from there day one goes to shop comes out still not fixed it's back in shop now and tags came in today says salvage title they didn't even fucking tell us people stay away from this lot tgey buy salvage vehicle and sell em to people

I bought a Nissan Sentra 2025 6 months ago at Patterson Nissan Longview. I was told by the…read moresaleslady I would get a complimentary oil change and she even set up the appt that came to my phone a few days before the appt. You better get it in writing- when I went to get my oil changed I was told it wasn't free that I would have signed something. GET it in writing if the salesperson says it is free.

My daughter bought a 2023 Nissan Kicks from Patterson. They sold her an extended warranty…read more Shortly after driving off the lot the car started to have issues. The steering wheel would suddenly jerk heavily to the right or left and then the steering wheel would be cantered to the right or left. The car remained straight. After several trips to get the car looked at and an oil change (they never changed the oil) Patterson told us my daughter had wrecked the car and they would not honor the factory warranty or the extended warranty and wanted $4000 to repair the car. We looked up a car fax on the car and found it was owned by a dealership in DFW and sent to Patterson. We took the car to Mathews Nissan in Paris TX. They found a steering component had been changed and that the front collision sensor did not work and that a steering wheel sensor was bad. I am convinced Patterson knew the car was damaged and sold it to my daughter. The people at Mathews where going to fix the car under warranty and change the oil. I told them I was going to sell the car when it was repaired. They helped me find a new car and took the Kicks as trade as per Bluebook value. Great experience there. I lost a few thousand but peace of mind that my daughter will not be killed in an accident because of a Lemon sold to her by Patterson... Priceless.

I found my truck on autotrader.com and called Pegues-Hurst. I was nervous purchasing a vehicle…read moreunseen as I have been miss-lead in the past. Steven Detro was extremely helpful. He sent pictures of every possible flaw in the used truck. He patiently answered every single question I asked. Once I arrived at the dealer I was pleased to find the truck was as described. It was used, so you expect some minor dings here and there. I had an opportunity to examine each one via pictures on my cell phone. They were as described on the vehicle. Overall the truck was in fantastic shape. I am a very happy customer. Also, getting to the dealership was an adventure - Steven worked with me the entire day as plans changed moment to moment. The financing was completely handled prior to arriving at the dealership. Purchase was painless. James Jordan was very friendly and knowledgeable.

I took my 2019 escape to have the three dashboard warning lights repaired. They kept my car for two…read morenights and presented me with an estimate of $1800 which included two tires that I did not need. They never told me the diagnostic would cost me $200 but I opted for another mechanic to fix the warning lights for half the price. My advice is to find out what the cost of the diagnostic is before you leave your car for three days. I was denied by Doug a refund of half of the diagnostic and that may be standard for them, but it is a bad policy for me not to know upfront what the diagnostic was going to cost.

Shannon stands behind his product and is willing to help me find the auto that suits my needs and…read moremy budget. He is not just trying to sell me on a payment or push some car on his lot to me. I recommend this business for its honesty

My brother bought me a 2012 Chevy Malibu 3 months ago. Well in 3 months I've replaced the battery,…read morethe starter and a fuel pump and now it's dead again. Oh and the towing expended when it left me stranded. I called the office several times and only received one call back from a new guy. Shannon is the only one I've actually talked to and that has gotten me nowhere. I've never dealt with a business with such horrible customer service. They got their money and they could care less that they sold my brother a terrible car that I'm now suffering with.

About two weeks ago, my husband and I stopped by Gorman McCracken at lunchtime drawn in mostly by…read morethe 0, 0, 0 promotion and the fact that we always see such great used cars at your lot. Marco was our first point of contact. My plan was to tell him, no, I don't need any help, just leave us alone and let us look. But, Marco was so kind and we automatically felt at ease asking him about half a dozen used cars. Then, we mentioned the VW promotion and told him we were interested in the details of leasing a VW and he introduced us to Angie. Angie was awesome, a more professional salesperson I have yet to meet. We discussed several options and she was pretty honest with us about what we could do with leases and our credit and the prices of the Jetta vs Passat. After several visits to the dealership, many calls to and from Angie, a couple of test drives, and my husband trying to back out several times, we are now leasing a VW Jetta in moondust (I think that's the color) and are extremely happy!!! Angie helped us stay within our budget and helped us get a good price for our trade-in. We have already given her name out to two friends interested in our same successful experience! Also, every person with whom we came into contact at the dealership was extremely professional. My parents were good friends with the Russell's who owned the dealership prior and we always felt like we were given a good deal, plus excellent customer service. I told Angie & Marco this, but when my father bought a Mazda protege from Rusty Russell in 1992, Rusty taught me how to drive it (5-speed) in the Movies 9 parking lot! So, we were so glad to see the dealership rebuilt and bought again after his death. More importantly, we are thrilled to see that the same spirit of fairness and quality customer service survived the transition. We will be back!

Paid $122 for a very basic oil change with tire rotation. Was told it included car wash. Nothing…read morespecial about any of the services. The staff was pleasant and only reason I didn't go with a one star. Beware of pricing practices. The bill sent to me via automated system was approximately $100 more. The button is there to approve it. I didn't. When asked the service manager said there is a glitch between pricing. Hmm? What would the charge been if I agreed to automated bill? I did like the service tech online video showing work done. For what I paid, could have had vehicle professionally detailed and oil change at the big box store.