Visiting a car dealership probably raises my blood pressure more than any other single event. Since…read moremy wife wanted a new vehicle, we went shopping. At the dealership "down the road" they tried to pull some fast talking math, which didn't add up. This was what I expected from a car lot. We left, as I will not tolerate it. We visited with Sam at Marshall Ford. Of course I was resistant at first. It turned out we got a great value and a great ride for my wife. I expressed an interest in a truck and looked at a few. I expected Sam to call and badger me. He did not. I saw a pattern of the opposite of the high pressure liars you expect to encounter. We dropped by randomly one weekend and insisted on Sam helping us. I ended up with what I think is the best truck I ever owned. As for the haggling stuff I hate, I only asked a small amount off and got it. They are in business to make money. As long as I got a great value for what I pay, I am happy. I don't have to get a steal. I am thoroughly happy and our subsequent vehicles will be from Sam. A small consideration, if you have DV tags. It may take a while longer. They did update the temp tag to a DV temp tag with my final tag number in the interim, which was nice. The only 2 things preventing 5 stars: 1) The finance guy was extremely rude and pressuring when we got my wife's vehicle. I did not need financing for my truck, but he tried to get me to finance with them and was still extremely rude and pressuring. 2) When you agree to let Ford give your information to partners, they sell your info immediately. I have gotten more calls and emails than I imagined about car warranty and such. I thought Ford would be more reputable in this respect. You should not sign the paper to add you to their spam list, even if you lose the deal. The calls and emails are of such volume it is a daily disruption. The unsubscribe option does not work either. You will still get calls and emails. Had I known this in advance, I would have walked on the deal regardless of how much I liked the truck.

absolutely terrible they told me I would have my part in a week been 4 weeks and still haven't…read morereceived car back yet as well as 1600 for a part that ford sells for $700 and no that's not including labo because total cost is 2500

We purchased a used truck from Orr Preowned three weeks ago. Paul was friendly and easy to deal…read morewith. The dealership said the sunroof would be repaired before we purchased the vehicle. There have been two substantial rains since our purchase and it has an OBVIOUS leak. Now there is water in the floorboard and the passenger side carpet is SOAKED. I have reached out to the dealership to address this and we have received NO HELP or resolution. They have NO intention of taking care of the customer after a sale. You would be better off and wise to AVOID Orr altogether! I DO NOT and WILL NOT recommend these folks!

Terrible service! Stay away from these guys. Heard from others in the waiting room, the same…read morething. Lots of lip service, but not much care for customers--especially if you have an extended warranty. Zero stars, if I could.

Peters Autosports in Tyler is a great team. Miguel and Raul…read moreare very personable and treated me like a customer should be treated, and not like just another $, or another vehicle sold. Miguel is my Salesman and he listened and heard my wants, needs, and concerns and remembered them, even 9-10 months later. They are for sure an A+ team. If you are in the market for a new ride, don't cheat yourself by settling for anything, or anyone less than these rockstars!

We bought from Peter's earlier this year but the vehicle was totaled in a wreck. Peters was able to…read morehelp us find a similar/better vehicle asap!

I've dealt with the service department a number of times, and things break on vehicles over a…read moredecade old... I must say I was impressed, and I watched the entire crew from my rep to the crew fixing my truck. Thanks!

Within 8,000 miles of purchasing a $25k 2018 GMC Sierra with 90k miles my truck has already costed…read moreme $10k in total repairs. I let them know I was looking for a reliable truck to tow my horse trailer. After test driving the truck I requested the alignment and "Service Tire Monitoring System" warning light be fixed. They did. 2 days after getting the truck it is NOT DRIVABLE with power steering locking up on the road! Sent it to GMC and they explained that the otter tire rod was left loose, amongst other things, which is seriously dangerous and can cause a crash! JO Williams agreed to cover the cost and put me in a lender until my truck was fixed. The lender was old, unclean inside, shaky, service light on, and had a massive crack across the window shield. Only 8k miles after purchasing truck, the FIRST TIME towing my horse trailer on a trip (3 hours) and far below tow capacity it breaks down on the side of a busy highway in Houston requiring a $1300 tow home. Absolute nightmare carrying livestock. They found engine related issues requiring $1000 in repairs. 100 miles later I pull trailer to see if problem was fixed. Broke down again! Will be 7k for a new transmission this time! I did not purchase warranty but that does excuse the fact this is the vehicle/ experience I got when purchasing here. This has never been a reliable vehicle. Sorry I have to be transparent if it can help even one person not go through what I have.

Always fast always fair. It takes good care of me every time Ryan is an amazing honest person and…read morewe love everything he represents.

Kept my truck for a week then tried to charge me 2200 for radiator leak. Took it in on a Tuesday…read moreand didn't touch it until the following Monday. Don't bother we these clowns.

Diagnosed my vehicle issues and kept me updated on what needed to be done! Fixed all the problems…read moreand got me back on the road at a reasonable price! Great service! Highly recommend Rudy and his team!

Fast service and very reliable techs, they diagnosed and gave quote, they fixed all my cars, best…read moreprice in town.

Prices fluctuated in the quotes they sent out. Up charge on parts is astronomical…read more Will not install and or service supplied parts. Will charge multiple diagnostic charges. Sends reports and wast time on pricing things that do not pertain to the problems your truck is in for.

My mom is 81 and had her heater fixed and the service from this company was fantastic .....she…read moredropped car off and they took her home and had it fixed by the afternoon...... kind honest people that did a great job......will always use them for any car repairs I have