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AutoSmart

3.0 (2 reviews)
Open • 9:00 am - 7:00 pm
Updated over 3 months ago

Services - AutoSmart

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2 years ago

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Pegues Hurst Ford

Pegues Hurst Ford

(18 reviews)

I found my truck on autotrader.com and called Pegues-Hurst. I was nervous purchasing a vehicle…read moreunseen as I have been miss-lead in the past. Steven Detro was extremely helpful. He sent pictures of every possible flaw in the used truck. He patiently answered every single question I asked. Once I arrived at the dealer I was pleased to find the truck was as described. It was used, so you expect some minor dings here and there. I had an opportunity to examine each one via pictures on my cell phone. They were as described on the vehicle. Overall the truck was in fantastic shape. I am a very happy customer. Also, getting to the dealership was an adventure - Steven worked with me the entire day as plans changed moment to moment. The financing was completely handled prior to arriving at the dealership. Purchase was painless. James Jordan was very friendly and knowledgeable.

I took my 2019 escape to have the three dashboard warning lights repaired. They kept my car for two…read morenights and presented me with an estimate of $1800 which included two tires that I did not need. They never told me the diagnostic would cost me $200 but I opted for another mechanic to fix the warning lights for half the price. My advice is to find out what the cost of the diagnostic is before you leave your car for three days. I was denied by Doug a refund of half of the diagnostic and that may be standard for them, but it is a bad policy for me not to know upfront what the diagnostic was going to cost.

Patterson Truck Stop

Patterson Truck Stop

(6 reviews)

They are the most dishonest car dealership I have ever had the displeasure of doing business with…read more Their lifetime power train warranty is either a complete and total crock of shit or their mechanics are completely unqualified to do the job right the first time. And the customer service you receive after you do but from them is non-existent. They will make a thousand promises about how they take care of their customers needs and concerns but once the sell is complete good luck on even getting them to return a phone call. I will never do business with them again and definitely would suggest you take your money to a different dealership.

Where to begin ! The Patterson family of dealerships are cons and crooks and masters of deception…read more!! Story number 1 salesman Clay Walker we bought a brand new Nissan Altima told it was gonna have leather seats Xm Radio test drove the exact car as promised went in agreed on Finance and the car delivered to us was totally opposite of the specifics asked for !! Cloth seats standard factory radio 4 cylinder ..Story number two service Dept Longview Nissan free oil changes for life ! Salesman who promised that Clay Walker ! Found out it was based on a certain mileage and provisions tried to charge my fiancé every time she took it in for some reason or another till I had to intervene ! Story number three this one takes the cake !!! Friday night 8-23-19 6:15pm had a appointment at Patterson truck stop with Bobby Manning got there and of course he was too busy so we went through two other salesman the final salesman was cool as hell great service but he was at the mercy of some never mind I won't call names on here salesman took out trade in info all Of our info submitted it to the guy in the finance booth he refused to push any of Our paperwork through when we started asking questions of what's going on he made a snap decision based on the trade in value of my truck and declared he couldn't help us ! When I asked his name they got all secretive and the finance manger tried to intimidate me by talking over me ! When I asked his name he kept talking over me repeatedly his name was Jordan Kyle the main reason I believe this happened is it was close to 7 pm he had two deals In Progress and didn't wanna push ours through because he was in a hurry to get home ! We will never ever ever use or recommend anyone to Patterson anything ! Buyers beware they will scam you and won't even blink twice about it ! And stay away from Patterson truck stop especially !

Peltier Kia Longview

Peltier Kia Longview

(25 reviews)

5 stars to Peltier Kia in Longview for an excellent car-buying experience. Jalen Harris was…read moreoutstanding and went above and beyond to make the deal happen. His willingness to think outside the box and put in the extra effort is what earned my business. He had the vehicle ready when I arrived and even followed up the next day, which says a lot about his professionalism and customer care. Channon Stewart, the manager, was knowledgeable, efficient, and helped secure a great interest rate. He clearly runs a solid team and keeps the process moving the right way. Braylon Williams in finance also did an excellent job and made everything smooth and easy to understand. He is definitely someone to watch. I drove three hours to purchase this vehicle, and the entire process exceeded my expectations. Everyone I worked with was professional, helpful, and made the trip worthwhile. I highly recommend Peltier Kia in Longview.

Please believe me when I say this dealership is full of the absolute worst, uncaring,…read moreunprofessional, and absolute scandalous humans I have ever encountered....and that is putting it mildly. My 85-1/2 year old father was scammed out of his life savings. He is a Korean Conflict Air Force Veteran on a VERY small fixed income. This dealership completely took advantage of an elderly man who is now left with NO SAVINGS. While $17,000 may not sound like much to some, this was my father's nest egg. Although he lives in a senior citizen's apartment complex in Hughes Springs, the dealership sent a driver to pick him up to look at a car. When I discovered he was looking at a car, I contacted the salesman, Braylen, and explained his limited funds, his physical and mental condition, and was promised he would not do anything without contacting me. Braylen stated he would bring my father home after looking at the car. Instead, he sold him a $38,000 car, taking his $17,000 down payment with a loan for 84 months at $385.00 per month. I cannot believe he even qualified for a loan....and for 84 months????? When Dad explained he only had $16,000 for the down payment, they convinced him to add another $1000 by using his credit card. As if his entire savings wasn't enough money!!!! Since I never heard from the salesman, I thought my father was returned home. Instead, they sent my father home (45 miles away) in the dark by himself. I told Braylen that my father hadn't driven in 2-1/2 years as he has tremors and uses a walker/cane, yet he was allowed to take the car and leave. My dad immediately had buyer's remorse the next day and returned the car. The dealership refused to take the car nor would they return his money. He went again on Monday and was told the same thing. Once I got involved,they finally accepted the car and returned $ 5,000 which was explained as the cost of the extended warranty he was sold! I honestly thought you had 3 days to return a car, but apparently not in TEXAS. I can't believe anyone would take advantage of an elderly man who walks with a cane, has tremors, and clearly has decreased mental capacity. Although I have Power of Attorney, I could not negate the transaction. I have called many agencies but to no avail. PLEASE DO NOT PURCHASE FROM THESE CROOKS!!! I WOULD HATE FOR ANYONE TO EXPERIENCE THE POOR TREATMENT WE RECEIVED!!! PLEASE FEEL FREE TO CONTACT ME.....I WILL GLADLY GIVE MORE DETAILS IF NEEDED! I am a retired educator, a school board trustee, and my father and I are both active members of 1st Baptist Church of Hughes Springs. We are good people and are heartbroken that people from this dealership took advantage of our trusting nature.

AutoSmart - autoloanproviders - Updated May 2026

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