You can't judge a book by its cover. Never more true than this garage. It doesn't look fancy but Al and his team are honest, fair and do great work. They've worked on all of my previous vehicles from a 1965 Ford truck to a 2016 BMW with equal competence and quality. read more

I've been taking my BMW and Nissan here for about 3 years. In the past year, business seems to have gone up to the point that they CANNOT MAINTAIN PREVIOUS LEVELS OF GOOD OLD FASHIONED "MOM AND POP" CUSTOMER SERVICE. Maybe the perfect 5 star rating here has something to do with that, causing business to explode. However, when this happens a business either expands, or customer service declines. Precision imports does not seem to desire expansion, and their customer service has become inconsistent and disorganized. Trust is vital with your mechanic, and Frank/Al broke trust with me in a few areas. I trusted them up until the past year. Earlier this year Al diagnosed my Nissan with a "pinhole oil lead causing oil to pool in the back of my engine, replacement required around $500. It's a very common problem in this model." I have not seen any oil leaking from the Nissan, but they assured me "just wait it's going to leak." Later this year, the service engine light came on in my BMW. I trusted that Precision Imports would run appropriate diagnostics. They did not. Instead, they insisted that I had "run my car too low on gas, which caused the light to come on" and rebuked me not do let the gas run too low in the future. (I had not recently let my tank get too low, and it had been low in the past but never caused problems with the service engine light). They got the service engine light off, and charged me $45. A few days later, the service engine light came back on. I thought, ok, the problem must be more serious or a new problem. I brought my car in. After several days of waiting, I called to a rude response that they were "extremely busy and just hold on we'll call you when it's ready!" I let it go, and let a few more days go by. I called back again, and was returned "It's been ready come and get your car!" When I pointed out the poor customer service politely, I was returned with "Sorry we've been swamped." When I came to pick my car up, the reason given as to why the light was on astonished me: "pinhole oil lead causing oil to pool in the back of my engine, replacement required around $500. It's a very common problem in this model." SAME SUPPOSED "COMMON" PROBLEM AS MY NISSAN WORD FOR WORD! AND, they were unable to switch off my service engine light. I just stared at him. My read: FULL OF BS. I said nothing regarding this diagnosis, paid, and left. I have googled this problem in both cars, and asked around a little. Neither is a common problem in either car from what I"ve found. I was even told they have patch kits for the problem, which was never offered to me as an option. I should add that I also have had 2 "underquotes" on mechanical problems here. I mean, quoted by phone at one cost, then when I go to pay it was higher. When I've asked about the higher cost, i feel I was given lines of BS. WHY DOES A SECOND OPINION MATTER? The next day I was driving my BMW. Now call me a jackass for not opening my engine and checking the coolant, but the car was JUST serviced (including oil change, etc) at Precision Imports! My car started smoking like crazy, and died on busy Bell road. I was able to get the car into another auto shop. They found out THE COOLANT WAS EMPTY. THIS IS WHY THE SERVICE ENGINE LIGHT CAME ON. The charge was $10. PROBLEM SOLVED, smooth sailing since. I have now taken both cars to 2 different mechanics. Nothing has been discovered in the area of "pinhole oil leak" on either car. It used to be that Frank always overstated the price a little, went above and beyond with communication, and took care of me. He came across as an honest old school guy to me. It's different now. Frank's more detached. I get the feeling Frank is eying retirement, and would prefer working on a much much lower volume of cars. No comment on the younger guy Al. Earlier this year when I brought my car in Frank said "make sure you deal with me." I didn't make much of it, but this could have indicated some other issue going on at the shop. I did attempt to deal only with Frank this year, but his availability has been very low and he had to route me to Al and others. I saw a few guys in the shop with a lot of signs pointing to "previously convicted felon." I'm all about turning it around and 2nd chances, and I realize this can be a staple of many mechanic shops. But, business is business and I didn't get a good feeling about a few of the newer mechanics in the shop. I gave them several second chances, and communicated my concerns honestly and appropriately. But that's it for me. They lost me as a customer. I'm hoping that they can turn it around, but for starters they are going to need to lose more customers and reduce the extreme volume or expand to a new location. If you're going to use Precision Imports, MAKE SURE THE COST IS DEFINED BEFORE REPAIRS ARE MADE. ON MAJOR ISSUES GET A SECOND OPINION. read more

Best car repair shop in all of PHX. Al and Frank are the greatest. Been coming here for years and I'm so glad I found them. I can't tell you how many times I took in a car thinking it would be an expensive repair, only to have them discover a simple fix. These are truly honest car repair guys. To top it off, they even sold a car for me when I happened to mention I was going to sell it after the service. They are very busy, so if you are looking for a quick Jiffy Lube type service, this is not your place. However if you are looking for great work and honest opinions, this is your shop. I'm not exaggerating - this is one of my favorite local businesses in all of Phoenix. Great guys, great service. read more

Our car needed an oil change... and then, suddenly, the air would only blow warm. Never good in June! We made the mistake of taking it to the VW dealership, and was told that the relay (whatever that is...) needed to be replaced and that it would cost me $360. Ugh. Soooo... the Husband (much more knowledgeable about car stuff) gave Precision Imports a call. They told him to bring the car in to them and they'd make sure it was less. No kidding!! They got the work done asap, and only charged us $125. Savings of OVER $200! Now, THAT is good service! They just made loyal customers out of us... no more dealerships for our car! read more

I've been taking my Toyota to the dealer for all its maintenance for many years. I always felt like the dealer was just not completely honest. Simple oil changes were always accompanied by big repair suggestions. Yes, my car is old, but shouldn't need a repair every 5000 miles. Well, I finally got smart and listened to my good friend who had recommended Precision Imports for years. This was the best decision I could have made. Al and Frank were honest with me, told me what was wrong and had it fixed the same day. I was especially impressed with the relationship they had with their customers. While waiting for my car, I saw customer after customer walk in and be greeted by name. Like they had been friends forever. I was made to feel as though I was a new member of the family. I have found my new mechanic and will not be taking my car any where else. read more

I don't know if I can say anything original about this place. All of the previous reviews (for the most part) are SPOT ON! After a recco from a family friend, I have been taking our cars here for the past 4 years. Most recently I had a timing belt and some other normal maintenance done on my 05' Honda Accord V6. The cost was far better than the other quotes I had received (I wanted to see what the dealer wanted), and I don't know if Al or Frank have Thanksgiving plans, but my wife would love to have them and their family's join us! Honestly, the service from these guys is unparalleled! I TRULY felt like I had the work done by a friend. Go Here! I don't care if you have to get your car towed there from Eloy (God Bless You if you do), but do it... You can thank me later read more

If your looking for a import mechanic in central phoenix talk to Frank. He will always tell you how it is and give you a fair price and they will leave you feeling all warm and fuzzy inside after leaving. You can't say that about any other mechanic in the valley. Thanks again guys! -Tony read more

Professional, attentive, an fairly priced. I dropped off my Mazda3 and picked it up the following Monday. They replaced the clutch and changed the oil without trying to sell me on a bunch of other work. Thank you Al and Red! read more

Well I always will comment on good experiences always , and man on man after 7 times at the Airpark jeep dealer since dec 22nd after a "factor recall" issue and "ac issue " and 4500$ later my jeep still wouldn't start and no ac and yet the dealer at Airpark recommended another "1800" job to fix what was found to be a "simple starter " issue . Yes the "buyer beware " is upon us the consumers to research which is insane if we go to a professional and pay full price for work to fix the issue not "bandage it" This company is fantastic no monkeying around no bullshit and wow my jeep was done in ONED DAY and was not even HALF of what the "dealer " said I "needed " unbelievable that most consumers aren't "aware " and thank god for this referral and the facts I actually know all about jeeps as this is my 5th one for that reason so I can be "awear" .. THANK YOU THANK YOU AL and your amazing staff honestly professional and fixing the PROBLEM not "assuming " I am so greatfull for this place!!!! Humbly HairDoc TK read more

Precision Imports - Thank you for taking care of my jeep ... - Auto Repair Near Me - Phoenix, Arizona

I have been a customer of Precision Imports for nearly twenty years, starting with my 1986 Acura Rx. Al and Frank are the nicest, most honest, affordable mechanics I have used. They have checked out my cars before road trips (free) and have even given me a lift home. My neighbors have also been using them for years and won't trust anyone else. I have never felt ripped off or left without understanding what was wrong with my car. Most of my cars are Japanese, but I had one GM that was so unreliable and so much fun to drive, Frank knew it was me when he picked up the phone. They do have loyal customers and sometimes get busy. (Maybe that's why no one has reviewed them before.) read more

I can't say enough good things about this shop. Frank really knows what people need and that's honesty and trust. He never has once tried to pull a fast one on me. His costs are very low and the service is better than anyplace I've been to my whole life. Ever since I lost my father I've felt that everywhere I went with my car I was getting the wool pulled over my eyes....not here. You walk out of there feeling like you have a friend in the business and I'm not kidding. I've recommend this shop to everyone who had complained they have something wrong with their car. 7 cars, including mine, that will only go to Precision. I'll be a customer for life. Thanks Precision for restoring my trust in auto mechanics, my dad would have definitely approved of you all working on my cars. read more

Excellent experience! Al and his guys did a great job with my Honda CRV. Very straight up and honest, got me right in and out in 3 hours Dealers quote was $300 hundred more and 4-5 hours long. I'll definitely be back to Precision Imports. Thanks guys read more

Precision Imports is amazing. I'm trying to sell my '99 Dodge Stratus, and a couple of potential buyers complained about a whining noise on acceleration. I took the car in to Bill Luke Dodge last week, where they replaced the alternator. I had a pretty bad customer service experience there, but they fixed the noise. Come Saturday afternoon, I went to close the car's hood after showing it, and it wouldn't latch. I was so upset---I'm moving next weekend, so I don't have any more time to waste with my car in the shop. My dad and brother have been taking their cars to Precision Imports for years, and my dad suggested calling Frank and Al to see if they could take a look at it today. I called first thing this morning, and they said to bring it in. When I arrived, they were so busy that I didn't think they'd be able to get to my car today. But Frank offered to take a look at it right away while I waited, and he immediately realized that Bill Luke had forgotten to replace two bolts that attach the latch mechanism to some support beams. He grabbed a couple of bolts from the back and installed them free of charge. I was out of there within 10 minutes, and my hood latch works fine now. These guys are honest and great at what they do. If I wasn't moving out of town soon, I would never take a vehicle anywhere else again. read more

Brought my Volkswagen Toreaug in for service. Thought I needed a new AC condenser turns out I just needed new valve covers and an AC recharge. Very honest and speedy service. Would definitely come back again and recommend friends to come here as well. read more

Not only do I live within walking distance to Precision Imports, but they also have a stellar reputation on Yelp so I decided to give them a chance when I had a mystery light on in my six year old Mini Cooper. I thought it was indicating a brake fluid flush. Somebody helped me immediately and said it was not necessary, but I should get an oil change. I asked if he was sure because I was taking the car up north in a few days. He promised to look over the entire car after he changed the oil. The estimate for the oil change was $50. When I came to pick her up, she had an oil change for even less than $50, the indicator light was re-set, and the car made it up north and back! I have since taken her in a few more times for various lights coming on and thankfully they have found no issues. They re-set the light and if no actual work is performed, I'm on my way that same day - for free! I have recommended the shop to a friend who wanted to bring a potential new (to her) used car in before she bought it. They looked it over - again, for free - and she was thrilled with their service. Even though I've had no major work done here as of yet, I feel like this shop is honest and does great work. So nice to have this business in the neighborhood! read more

My family has been going here for a long time, but until recently I insisted on using my own mechanic. When he moved away I began going here. Here were the three situations. 1. My battery went out and my Acura stereo wouldn't start without a code. I took the car to them and one of them ran out, popped the hood, jumped into the car, did some special trick, turned on the radio, jumped out and said, "There you go, don't worry about it." THEY DIDN"T CHARGE ME!!!!!!!! 2. My wife was driving our car on the south side and blew a flat. Her dad changed the tire and shore off two of the posts. I had it towed to Precision with the new posts in hand. They fixed it that day and only charged me $40! 3. I had a crack in my radiator and a couple of hoses. I figured it would be very expensive. I took it over there and they had it replaced in the same day for $340. They are honest and efficient. They do not overcharge. Many other people know this so they are always doing a LOT of business. They are THE best in the Central Phoenix corridor. read more

Frank and Al are THE BEST! Whether its a big job or small - my husband, Gary, and I have found them to be fair, honest, and SO capable of helping us out and are experts at fixing our vehicles! Terrific service from start to finish!!! read more

Al is the one the most honest guys in this business I have ever met. My car was at 125k miles so I thought it was in need of a tune up. They gave it a look,and said all I needed was front tires. They didn't even charge me for the diagnostic. They were nice and very professional. They now have my business. I will only take my cars to them and them only. read more

Frank and Al are great. My Jeep keeps going after 160000 miles thanks to them.

Everyone wants an honest auto shop, and I may have found the place. I've taken two different cars to Precision Imports on two occasions and each time, I've been pleasantly surprised by their no-nonsense and efficient approach. Both times I dropped off my car, I received a call within 60 minutes explaining the issue, the needed repair, and the cost. That's it! No trying to talk me into services/repairs that I don't really need. I've braced myself for the up-sell, but it's never occurred. Me: "So that's it? Just an oil change? Nothing else needs to be fixed?" Al: "You sound disappointed." No disappointment! Just happy that maybe, just maybe, I've stumbled upon one of the good ones. Actually - not a stumble. I have to give my sister credit for this one. Thanks Sara! read more

We have gone here for years with our Honda's and Toyota's and we just love them! Decent ,honest guys who do great work! These are the mechanics you are looking for!! read more

I took my 2008 Toyota Highlander in the shop for an alarm hood repair. Even Toyota had never heard of this, but Precision found the problem, fixed it for a great price, all in one short visit. I can't say enough about this great auto repair shop. My brother uses the shop as well and we have recommended their services to over 20 people. Keep up the great work. I checked Angie's list as well and they are the only shop in the area with 100% A level service with over 20 reviews. read more

Some of the most honest mechanics around. Frank and Al will take care of you. They are very accommodating and they always get the job done quickly!! read more

Dropped my car off late Friday afternoon and it was ready the following Monday! Very friendly staff and great service! We will be back!

Great service at reasonable prices and they explain repairs clearly like I have a brain. I appreciate their treating me the same as they do my husband. read more

Their attitude changed for worse. They have become rude and unpleasant to deal with. All these guys care about is money. Engine oil filter change cost you at least $40 at this place. The mechanics search for things in your car even though you didn't give them the authorization. They even threw my precious travel luggage on the floor of their work area that it is stained with oil and germ all over. Due to this incident I can no longer use my luggage like I used to. They are not the best mechanics in Phoenix area even though they act like they are. I have switched over to another car repair shop. read more

Frank and Al are the most honest straight forward guys I've ever met much less in the Business!! They went above and beyond the call of duty making sure my 2007 Jeep Renegade was ready for an 8 hour drive to Colorado with my my 5 year old niece and 7 year old nephew in the middle of August. Thanks Precision Imports for being the Best!!! read more

Needed to find a new garage, previous long time garage was being turned into another 7th street restaurant. Found in doing my research this was the neighborhood favorite. Exceeded expectations.came in under budget and on time. Plan to live happily ever after read more

THANK YOU!! Pulled in with no appointment, needed to have my main head light bulbs changed out on my GMC Yukon (they appeared to be very busy). The owner came and took care of it immediately and it only took about 15 minutes. Did the job for VERY reasonable price. I'll will be bringing my vehicle back here again for sure next time it needs repair. Fantastic customer service! read more

If you want your car fixed by honest, knowledgeable technicians, Precision Imports is for you. Al and Frank have built a 20 year + reputation for fair dealing and pricing. That's why their parking lot is jammed to overflowing. Precision is where I take my cars. read more

I had gotten my AC compressor replaced at Precision last year, 2012. They were very quick and friendly, and were quite good about making a note of all of the expenses included in the repair. Fast forward a year later, that compressor broke. I brought my car back, and they replaced it within a day. The guy behind the counter was super nice, and the transaction was fuss-free and quick. I'd bring my car back again if I had any issues. But hopefully I don't have to :) read more

Brought our BMW there for service and brakes. Excellent customer service. The prices are very competitive; we've only used the BMW dealership until now. Honest and friendly guys at the counter. This is our new place for the Beemer. read more

Exceptional service, exceptional work, exceeds expectations every time I come in for service .... Frank and Al are terrific and very fair with pricing repairs ... even went so far as to remove some scratches on the hood without any charge ... can't do better than that! read more

Love these guys. They are the best in town as far as I'm concerned. They have helped me with two different 4x4 Toyota trucks, and when I bought my last one used, they were patient enough and willing to give each prospective truck a once-over and refused to let me pay them. You will probably be able to find a lower estimate at a lesser-quality garage. Don't do it. Go see these guys if you want a relationship with an honest no-bullshit mechanic. read more

If you are looking for trustworthy and affordable mechanics come to Precision Auto Imports. My whole family takes our cars here and we are always impressed with their services. Unexpected car repairs can be expensive but these guys will go out of their way to get your parts at the best price. They also prioritize what repairs are most essential to your car running well so you're not spending all your money at once. As a female, it can sometimes be intimidating when taking your car somewhere for repairs. The employees here are so kind, patient, and really work with you to explain what your options are. Thank you Precision Auto, you guys are second to none!! read more

Brought my vehicle next door, an boy was i pleased! They showed me my car, what was needed, and what wasn't needed. Very professional, organized, and well maintained. Kingston Auto in the new shop this neighborhood needs. read more

I have been going to Al and Frank for years and several vehicles. They are honest and do a great job. Ive had very little issues with them. The shop is older with 4 bays seems a bit dirty. Best thing about them is that they are trustworthy and upfront. I have recommended them to several friends. I go back because there is no hassle and I drive away knowing I'm in good hands and if something isn't right they fix it. Their weak side is communication and updating the customer. read more

These guys (Frank and Al) rock! They are honest and perform the work that needs to be done. Just know they are extremely busy and not open weekends. I hate to give out this secret but they are that good. Finally an automotive repair shop with integrity! I send my 20 year old daughters to them and feel confidant they won't take advantage of them. Highly recommended! read more

I hesitated to write this review out of fear that everyone in town would flock to this hidden gem. These guys are the best in town bar none. Honest friendly and very reasonably priced. With all the bad mechanic shops out there, I can't imagine why anyone would take their car anywhere else. Al and Frank exemplify how to run a great business. Honest, fair and reliable. What more could you possibly ask for? read more

The test of trustworthy car pros is done over an extended period of time. I've been going here for 4-5 years. Frank and Al know their cars, talk to you in plain language and are honest when it comes to what needs to be done. Several times my ten year old Mazda is just shaking and moaning with age... nothing else. read more