Beautiful work! A complete AC redesign, new vents, etc. - they even created a wider opening to the attic. I wish I had all Jeff's team member names but all were COVID compliant and worked in 100 degree hot attic temperatures. Very happy with this investment and confident in Costco's partners. read more

We got to work with Precise Air via Costco, and we feel very lucky now after the work. Andrew, the sales guy, has been very responsive and all the experts came by to make sure everything was okay. They accommodated their schedule to our need right after the purchase of our new house. Thanks to the team, we can sleep comfortably within 3 days after we just moved in. It is truly amazing they did it so fast just before the holidays. It took only two weeks to finish from the consultation to the completion of the work!!!!! read more

In 2012 I purchased an HVAC system from Precise Air Systems through the Costco Lennox program. Precise Air touted the Los Angeles Dept of Water & Power rebate as part of cost reduction of the system. At the time of installation I was told a city permit was not necessary. Following installation I submitted my rebate request to DWP. The rebate was denied because the HVAC system was installed without a permit. Precise Air had an obligation to know a permit was required for the installation as well as the rebate. Laziness? Inconvenient? Following installation, Precise Air has done my service which, until now, has been excellent. During maintenance in March this year, after observing that my filter was overdue for a change, the Precise Air technician told me regularly scheduled maintenance cost less and ensures filters are replaced in a timely manner. He suggested that I call and set up a schedule. In early August I called Precise Air to set up preventative maintenance every six months and requested pricing. The man with whom I spoke scheduled the appointment for September but did not mention a price. When I again ask for an estimate of the cost, he said he would gather the information and call me back. No call was received from Precise Air. On 9 Sept 2020, the day before my service appointment, I called Precise Air and spoke with a person who appeared to be the same man with whom I had previously spoken. I again requested an estimate for the upcoming service call. He confirmed my appointment and then said he would call me back with the estimate. Again he did not call. And then, Precise Air failed to show up for the scheduled 10 Sept maintenance. What business refuses to give an estimate for a service call? For several years Precise Air had a woman handling service calls who was helpful, knowledgeable, and always gave an estimate for the service call. Their customer service is now staffed by a con man who dispenses bull, refuses to provide service estimates, and deletes appointments. Precise Air has become a dishonest, unreliable business. read more

Going through Precise Air Systems through Costco was a great, simple, and straightforward experience. My heating/ac unit needed to be replaced, and they provided a great one. The customer service was great, and their sales rep. Josh Torrez made me feel comfortable and knowledgeable about this purchase. I competitively bid through other vendors, and precise air presented both value and quality. read more

This company is THE ABSOLUTE WORST. 3 years ago, I ordered a ductless air conditioner/heating unit. They installed just a heating unit after I signed paperwork that specified that both AC and heating would be installed. After weeks of dealing with them, they charged me more money to get the unit I'd origanally asked for. Flash forward 3 years later. The unit is now broken for the second time and both times a worker has arrived, looked at the unit and left. The first time I waited for a call back to tell me how much the repairs would cost but they never called, so I had to call them. This is now the 2nd time a worker has come. 2 weeks have passed and not a call from them. My experience with this company has been one of constant irritation and complete unprofessional behavior. I am over and done with this outfit! read more

Our Air condition and heating unit (Lennox unit with ultra violet filters and humidity control) was installed by Precise Air conditions and heating over ten years ago. It has been a great unit and was serviced regularly and repaired by installer without any problems up until now. We requested a regular service in Early November 2018. It took four calls and three emails to set up the service appointment and get the proper make and model number which is absurd because we constantly use technology in our everyday lives especially when running a business. It seems that Precise Air company does not retain information on their customers. First , "Precise Air" ordered the incomplete parts and blamed ME for their confusion. On 11/23/2018, the first incomplete part was installed even those it was incomplete. Finally on 12/4/2018, so called proper parts (not properly fitting into the unit) came in for the second part of the basic service. After two tries to fix the problem over two weeks, Criag (the manager) did not release a $100 Air duct to finish the service, which I specifically requested. I ended up buying that part from another company and having someone else outside of the company install it because there was no reply to my multiple messages and phone calls In the mean while, I am living in a 50 degree cold with rain with no heat which triggered me to get extreme respiratory reaction. I tried to call the office but no one answered the phone so I decided to personally go to their location. Two employees were outside smoking and two (out of three secretaries) were having a fun conversation with another employee. I stood by the counter over three minutes till their conversation in their own language was finished. I felt very alienated as customer. Reluctantly, one secretary ask me " can I help you". I asked to talk to manger (Craig) and I was told he is not in and will not be back today. Requested a call back. Since 12/4/2018 Criag (the manager) has not returning my calls , emails and responding to my personal attempt to see him. The Precise Air company service culture has really changed under the new owner to the very bad, unfriendly, and unapproachable environment. I will NOT recommend their services at all. It seems that Precise Air Company deliberately punishes their customers. read more

Dishonest, unprofessional, and just an all around waste of time. I was connected with Precise Air through the Costco Lennox program. I had them come out 2 years ago to get a bid for a whole house change-out. After the estimate visit, I had to call them regularly for 2 weeks to get a bid, which was above our budget (Lennox is typically pretty pricey but good equipment) so we ended up going with another company. Fast forward to present day - we were looking to install a thick (5") media filter in our HVAC system to pull allergens from the air, and from everything we've read, Lennox has the best unit. We decided to try Precise again and have them come out for an estimate. Their bid was reasonable and we were ready to hire them. However, when I asked about the Costco cash card that comes with contracting them through Costco, we were told by our Precise rep, Greg: "We gave you a bid assuming you weren't going through Costco. If we knew you were going through Costco our bid would've been higher." In other words, beware of that so called "deal" for going through Costco, as Precise Air charges their referral fee right back to you. Against our better judgment we still went with Precise Air to get the unit installed because we wanted it in ASAP to improve our allergies. They came out a couple of days later for the install and quickly learned the unit wouldn't fit and they needed a custom made part that would increase the overall cost by about 20%. We were annoyed by the inconvenience but understood and still wanted them to do it. I called Precise Air several times and our rep Greg happened to be in a meeting every time and never got back to me. After trying unsuccessfully to get in touch with them for 2 weeks we gave up on them and hired a much more professional HVAC company that quickly got the job done for less. We're guessing that they made the calculation that our small job (almost $1k) was not worth the effort and did not have the courtesy to communicate that to us. I will be reporting them to Costco in hopes they move on to another contractor to be their Lennox rep. Save yourself time and effort and avoid them. read more

I had faith in this company and their work because I purchased it from Costco. From the beginning I had problems with delays in installation. Recently I called for a check of the furnace and was told it needed a new filter. I had the Gas Company serviceman come and check the filter because I didn't believe I could need a new filter after only a couple of months of use. The Gas Company serviceman said I did not need a new filter. Now Precise Air Systems is billing me for a free service call, the call in which their serviceman lied about the filter. They seem very dishonest ! read more

These guys don't know what they're doing. They came to my home twice to check for a leak in my AC system. Their idea of a leak test is to refill your coolant and wait a week or two for it to run out. Each time, they didn't bring the proper equipment to test the system. All they're good for is refilling your coolant. If you own a Lennox AC unit, call someone else. Anybody else. read more

I had a HVAC and new furnace installed by Precise this past July through Costco. Overall I was very satisfied with the work they did. They brought in guys to removed my old furnace and all the asbestos in my attic for a reasonable price and installed the new furnace and Lennox HVAC for my 3 bedroom house 1750 square feet in about 4 days. Getting the job done through Costco was great because they offer a rebate in the form of a Costco cash card. Getting the permit was another story entirely. I highly recommend checking what your citys requirements are for proper installment before scheduling an inspector to check out the work. It took over 5 months to get the permit approved. The inspector we got was very picky about how he wanted the job done and Precise had to keep sending out Jim to make adjustments. It took several visits to get the work approved. It was a frustrating process but David was very accomodating. He gave me his cell phone number and was constantly contacting me by phone and text to ensure me he was on top of what had to be done. He even lent me a ladder so the inspector could reach the attic. During the final inspection he even came out to my house and was there with the inspector to make sure the job was done right. If you are planning on installing or upgrading your system I would definitely recommend getting an estimate from Precise-you won't be disappointed! read more

We have an older unit and our A/C suddenly stopped working. We called Precise Air Systems and they were able to come out and fix the issue. Very professional, fast and reasonable. Would definitely recommend their services to anyone in need of A/C repair or a brand new A/C. Will reach out once we need our unit replaced! Thank you! read more

We purchased our heating and AC through Costco which contracts with local companies like Precise for the actual installation work. We were assigned a Project Manager from Precise, Ernest, who was extremely professional and walked me through the entire process beforehand and was onsite to manage the crew the entire time. We've had our system for over a year and it has worked flawlessly since. Quality work, great knowledgeable staff, and a well resourced company with a fleet of their own branded trucks that is good enough to meet Costco standards. read more

Purchased a Air and heating system from Precise Air System through Costco. Three Rebates promised on invoice from Costco, Lennox and LADWp, I received the rebate from Costco but have not rebate from Lennox as of this date. The install started June 2018 and finished with final Inspection On Dec 2018 six months after start. The Saleman said all of these rebates.would be coming back to me and are on invoice. read more

I'm happy to say that after almost two years, my system is finally running well!!! It was a super long time coming but just glad it's done. Costco and Mike were super helpful. read more

"Finally got solar on my house! It was a lot easier than I thought. Thank you to the wonderful team at Precise Solar! They all were awesome!!! Very professional company and much easier to do than I thought. Now I can save money and use clean electricity! Plus my house looks pretty good, too!" Highly recommend precise for solar system. read more

I also purchased a Lennox furnace from Costco which was installed by Precise. I highly recommend Vigan and his crew.

My mother is not very savvy with construction works, and as a result always feels tricked by contractors in one way or another and rarely has specific praise for works done. She came to me because she felt that Precise Air Systems Inc. deserved a 5-star review and I created a Yelp account just because she felt so strongly about them. We purchased a Lennox central air conditioning and heating system with Precise Air through Costco in June 2013; as part of the deal we also got a 10% rebate cash card from Costco. We have had the system for half a year now and it works really well. Jack was the customer representative who honored a very low price for my mother by cutting his own commission to a very low margin in order to get it down to something she could afford. He wrote down a very clear and detailed description of the service and works. Jeff the installation technician and his assistants did a great job. Jeff was very patient, answering all of my mother's questions, and where she was unsure about where to place louvers or other things he gave his professional advice AND got her buy-in prior to starting the job (a lot of other contractors will normally just do things first without consulting, and if you're unhappy after-- too bad!). The team was courteous and punctual, did a very professional job of installation and cleaning up. We are very happy with the installation works. Having no knowledge of construction work, my mother felt very lucky to come across trustworthy and honest workers. She jokes that Jeff does his job in such a professional manner that it doesn't matter whether it's a regular house or a million-dollar home, he undertakes the work in the same way with the same respect. Scott was the service technician who came over, did a final detailed testing of the unit, and showed my mother the operation and future maintenance of the central air and heating unit. Very friendly and instructive. We didn't know much about Precise Air Systems, Inc. at first; now after having done this job at our house, we can HIGHLY recommend this company. Great job to the company to hire such professional staff. My mother has reiterated that they deserve five stars from pricing to installation and all around. read more

I have been using Precise Air Systems off and on for 10 years and they are a great company. They are professional, efficient and stand behind their work. I would not hesitate to recommend them. read more

I was very pleased with the work that Jeffrey and his crew did for me. Jeffrey came to inspect the site and within 2 days Josh came to take the specs and order the unit that would best work for my home. Oscar called to check on my method of payment and also helped me arrange the Costco set up so that I could utilize their rebate program. His crew, Eddsel and Abdallaah, came within the week to do the actual installation. Every member of the crew was very fastidious about keeping the worksite clean and neat. They were always masked and covered their shoes to protect the interior and carpets. As they had to put vents in the ceiling I was prepared to be dust covered but they managed to put in several vents and a release without any sign of them making new cuts to the ceiling areas. They were very polite and helpful with any questions I may have had. When they finished Josh returned and gave me a tutorial on my new system (which Eddsel had also provided when he was installing ) . All in all, it was a pleasure to work with such an organized team. They were thorough, efficient and pleasant and I truly felt they wanted to do the best job possible. read more

On time, professional, honest and on the money. The job was done beautifully and trust me, our system is a big one. I would highly recommend to all who need assistance with their air conditioning/heating units. Thumbs up! read more

I truly appreciated Andrew Karapanian, my sales representative for Precise Air systems because he was so good in telling me what to expect when it came to installing my Air & Heat unit. He was so patient to answer all my questions, help me with the process and was even here at 7am to greet the installers. Two young men showed up to do the job, one was the installer and the other was his assistance. They both worked very hard from the minute they started job until the end of the day. I couldn't believe the beautiful job they did and I was so happy that they asked me along the way where I wanted them to put vents, etc. Thank you Precise Air for having such dedicated employees who really cared and worked hard to make us happy. read more

My dad found this company through Costco and we are very pleased with the service. Andrew is great. He was thorough and patient with any questions we had. Everyone who came out was very professional and explained details of the work. Jack, Ruben and the other kind gentleman were all very polite and you wouldn't be able to tell there was work going on at how great they are. We look forward to working with this company for the upkeep. read more

It's not where you start but where you finish, and in the end I'm extremely happy I went with Precise Air. A few bumps along the way -- the initial proposed installation proved impossible, the furnace ordered was discontinued -- but they more than made up for it but providing an even better system at no additional cost and doing exceptional work on the timeline we had agreed to. Andrew was very attentive and Jeff checked and double checked the install to make sure the crew delivered exactly what was promised. Even Greg, one of the owners, stopped by the job to clear things up after some miscommunication. Obviously in a perfect world there are no problems, but in the real world stuff happens -- the important part is the team at Precise adjusted and responded and ultimately did every thing and more to make sure I was 100 percent satisfied. Thanks guys! read more

Andrew Karapanian helped us with purchasing our new HVAC system and he did a great job. We got the reference through our Costco membership--the price was great partly due to the rebates and incentives. There were some unavoidable delays with he equipment due to a hurricane in the Midwest where the systems are built. Andrew kept us up-to-date on the situation. The guys who came and installed did a good job of installing, cleaning up, and explaining things. Now our house is more comfortable. Thanks, Andrew read more

I am very happy with service received from Precise Air - Zach and Aaron were very courteous. Prior to going with Precise Air, I had worked with numerous other contractors who provided either ridiculously high quotes or outright refused to perform the job because it was just a bit out of ordinary (and complained about Downtown LA parking). My Mitsubishi mini split unit needed a condensate pump replacement - I had already purchased the part and just needed to find a sub who would swap it out. It was not a 100% straightforward swap-out as the pump needed to be squeezed into the very limited space underneath the unit with care, and then programmed to the right setting in order to effectively pump out the condensation water. Long story short, they were on time (except for the first time when they showed up but claimed my phone number was disconnected, which it has never been but I will give them a pass because we all make mistakes when writing down phone numbers), did the job in a very professional manner, took them about 2.25 hours with two people. I have already recommended them to about 5-6 other units in my building who are experiencing the same exact issue. Thanks, Precise Air! It's unfortunate that AC contractors like you are a rarity but glad you exist! read more

Great Experience. Recommended. Prompt. Knowledgable. Honest. I had a different company come in to look at my Mitsubishi Ductless- this other company misdiagnosed the issue, and went straight to trying to sell me a new unit because mine was 'too old'. Didn't feel right. I found Precise online and had them come by- accurate diagnosis and fixed... working like new in 90 minutes for what I consider to be a fair price, for the service and experience offered. Thank You read more

I've been a Precise customer for years. Whenever I have an issue the send a technician out no later than the next day and resolve my problem. Everyone from the office staff to the technicians are professional and customer friendly. I highly recommend Precise Air. read more

Done work in two different homes. Great work from clean professionals. Even when I had small issue they were able to quickly diagnose and fix. Would use them again. read more

Got this business through Costco. They removed the old 1931era furnaces, arranged for asbestos abatement, and designed and installed a new high efficiency home heating and air conditioning system. The great part was how well they did the job, on time, and with considerable understanding of what I wanted. I'm 71 and have worked with a lot of contractors. These guys know what they are doing. read more

We went through Costco and used their installers, Precise Air. Our representative was a super knowledgeable guy named Jeff. From beginning appointment to finished installation of a new HVAC system, Precise Air was on time, on budget, and a great company to work with. Jeff took care of all the city rebates, inspections, and paperwork. We are so pleased with the results. Terrific company! read more

I had my HVAC installed a few years ago by these guys. Since then I had two problems. Both times they came out and fixed it without any issue whatsoever. So glad I went through Precise. The whole process was a great experience. read more

As with any new project, you are always concerned about how your project will turn out.  How good will the people you hire going to be?  What nightmares are you going to have?  I have to say dealing with Precise Air Systems was a great experience.  Everyone was very professional, easy to work with and ON TIME.  Especially my Salesperson, Andrew Karapanian. He was there thru the entire process and even after the project was complete. He was responsive to all my questions and needs.  I would definitely recommend Precise Air Systems for all your HVAC needs. read more

Excellent service from the front office to the operational team...on time performance, clean, and able to overcome the challenges of the project..!!!! read more

Precise Air Systems installed 2 systems in my house in 1986 and they have been working great ever since! They're always available and on time when I need service or my filters changed. They have great customer service! read more