On 7/31/24, I requested a yelp estimate for a screen door repair and John from Prause was the first person to respond. He had the best price for my simple job request; my mother always used to say, "Lo barato sale caro." (the cheap always ends up expensive) and boy, was my mother right! The screen door repair went fine but I ended up asking if he was able to fix the track on my sliding door. "Easy fix", he said. Once he left, I realized my sliding door was unable to lock because the track was now lifting and the door was unaligned. I let John know and he apologized, saying he would be back to fix everything the next day between 2-4pm. He did not show up until 6pm. He fixed the track but since it was getting later (8pm), we agreed that he would come back to finish the job the next morning between 7:45-8am. Without notice, he did not show up until almost 10am. Before he left, my sliding door lock was still not back to normal. I mentioned it to him but he brushed me off and at that point, I was over the entire project.
A couple days go by, I had not received an invoice from him. I found this strange so I contacted him because he did work on a project for me. No response for another few days. Finally, he responds with an explanation discussing personal unforeseen events and he would have my invoice to me by the end of the day. I was understanding, patient, and empathetic... until I got my invoice. The initial estimate was a flat rate of $100, including tax and installation. The invoice came out to be $359.40. Of course, I expected the price to have gone up because I added more work to the project. But the invoice had two, additional "service call" fees of $85, $170 total, which were never mentioned/discussed. I contacted him about the service call fees and he apologized again, saying he would issue me a refund. Here I am, two days later and still waiting for my refund.
I have nothing against John and I hope everything works out for him. However, the respect and cooperation I have given him has not been reciprocated. I understand he has a lot going on but don't we all?
update: since john has ignored me and has not refunded the $85.00. i have filed a dispute with the credit card company and i will reporting this company to the better business bureau. read more