Great service. Always owned a pool and this is the best one out there! You will never be…read moredisappointed!

I found East Mesa Pools (Mike) originally through a mutual acquaintance when I purchased my home to…read morelook over the pool as a health check, and I was so impressed with his professionalism, communication, and business ethics that I immediately had him perform all the repairs needed, as well as start regular maintenance on my pool. Fast forward almost 4 years and he never ceases to amaze me. He shows up regularly, on time (often early), goes the extra mile on both my pool, its equipment, but also my dogs always visit with him while he is here! He goes well above and beyond to make sure and repairs or upgrades exceeds his expectations, and he always confirms costs and repair times before work starts (unlike other companies who do the work and THEN tell you the cost). I will recommend Mike and East Mesa Pools over and over to anyone looking for maintenance and/or repair work! Keep up the amazing work!

was told they the price for servicing my pool per Month was around 120-150$. Then I get a deduction…read morefor 323$. i called. They said they used like 75$ in chlorine tabs. The guy taking care of it didn't know what he was doing. One week it's clear then the next he did something and it had a green tint. no idea what he's doing back there. But to charge me more than double and not to call me about it first is crazy. If you're treating pool and you mess up something it's not my fault. I shouldn't have to pay extra for someone not understanding how to treat the pool. i cancelled service and the owner won't call me back. Place is ran horribly.

The owner is amazing I always try to find the mom and pop shops vs the big box stores I needed a…read morenew pool vac didn't try to upsell me gave me the same one I had before that happened to be on sale plus discount thank you pool shop

I have found Denton to offer the least amount of customer service that he can get away with,…read morealthough the prices he charges would indicate a "full service" kind of company. For example, I purchased an item of pool equipment from Twelve Pools at full price (although I could have purchased it elsewhere for less and done the work myself. When the unit started showing an error message, Denton couldn't be bother to come and take a look at the problem. Instead, I was advised contact the manufacturer myself and make a warranty claim. Why did I pay full price for no service? And, assuming the manufacturer honors the warranty, I still stuck doing all of the work myself. That means I would have better off doing it myself in the first place and saving $$$.

I can't describe the relief Denton at TWELVE POOL SERVICE has brought me. In August my Husband had…read morean eight cm PNET (Pancreatic) Cancer Tumor removed via Whipple Surgery. He is 71/11 years older than I and we were very active. Corvette club, Motorcycle trips, competition shooting. I love Archery and Swimming with my Mermaid Tail (monofin) helps my back fusion. We came home in September 2025 after six weeks in hospital to a green pool. I had to drain it (the client?) In October after pushing my pool contractor about mosquitos. I was also feeding medication daily into a PIC LINE to my husband's heart in my bed. Not the extra stress or expense I needed when filling it up as well. No one wants that water bill in Mesa. I was lucky if my pool people came out twice in one month from November to March, but I was still billed. I let them know my pool was looking cloudy/dirty again early March. Got crickets or excuses. My Husband always took apart and cleaned the panel filter. It would take 30 minutes. I didn't know how to do it. I was told my system was too old (it's a 30 y/o Paddock Pool and I can't even get the Scottsdale office to c/b!). My husband took a turn for the worst and went back in the hospital. I didn't see the pool guys come three weeks straight on my ring camera. I went home, pool was green. I was met with more excuses. Promises were made the boss would come out and not met. I was afraid it was green/black algae this time. Literally didn't matter. No pool guys and more excuses! I bought a sand filter, 150lbs of sand/bags, new filter panels for my pump, hoses, new shock, chlorine cakes ect. $500 (Amazon) of stuff. My Adult Son and I worked for 72 hours straight trying to kill the bloom. He is a Disabled Army Veteran, can't bend one leg. I was just done. For a client to have to do this before a contractor will (maybe) come put new clean filter panels in is absolutely wrong. I needed to be with my husband. I needed a clean, safe pool for therapy for my back. It's against City of Mesa Code to have a Green pool! I needed a Contractor who cared about the Client and who does their job. I called Denton. 9 1/2 hours after he CLEANED my filter panels (no replacing needed) my pool is a bit cloudy, but it is BLUE!! Denton was quick, understanding, not ready to blame it all on me, solid plan from the start, so reasonably priced I thought I was hearing things and he will be back in a couple of days to check out my pop ups (I have 3 sets). I am just ecstatic. Thank you so much Denton. I don't know what my future is going to look like, but at least I will have a peaceful place to spend it again. Alene Dee Nelson, Mesa

I've been a customer of Shawn's Pool Store since they first opened, and they've earned my business…read moreyear after year. Everyone there is knowledgeable, friendly, and genuinely focused on helping customers rather than just making a sale. Their service technicians are always professional and courteous. They call ahead before arriving, which gives us time to secure our dog--a small detail that we really appreciate. Over the years, we've relied on Shawn's for everything from routine pool chemicals and accessories to major maintenance, including pool drains/startup, cleaner rebuilds, filter cleans, acid wash, and even a salt cell installation. Every job has been done well and at a fair price. Whenever I've needed repairs or considered buying a new pool cleaner, Shawn has always taken the time to explain the different options, along with the pros and cons of each, so I could make an informed decision instead of feeling pressured into the most expensive choice. When we had a pool leak several years back, Shawn even put me in touch with another company that found the leak right away and began repairs immediately. It's hard to find a business that consistently provides this level of honesty, expertise, and customer service over so many years. I highly recommend Shawn's Pool Store to anyone looking for a trustworthy pool supply and service company.

I will never again do business here. I wish I could give it ZERO STARS. I went in person to get an…read moreestimate after I had already done a "pool school session" and a tech call previously and had schedule to have my pool clean. I wanted to make sure how much it was going to actually cost me, so I made sure that they knew WHAT I HAD IN SUPPLIES including the fact that I had three bags of salt and I wanted them to be used so that I would NOT HAVE to pay their price for the salt needed for my pool. I knew I would need two additional bags but that was it. Well it DID NOT GET USED even though it was NOTED on my file. Then I also knew I needed to replace the filters and would do so at the same time as when getting my pool drained and refilled. The tech was already here, it's not like he had to do an extra trip or anything. I had called and spoken to Shawn over the phone because I received a text letting me know the filters were on sale with a 15% discount and I wanted to make sure the discount was applied to my invoice. He said that yes it was going to be applied on the final bill. Except Shawn failed to mention the FACT THAT THEY WERE GOING TO CHARGE ME $140 additional for putting the filters in. But the worst part was when I went in person to find out why my bill was so high. Of course being the honest person that I am I HAD ALREADY PAID THE INVOICE. Because both the young guy with the beard can't remember his name and a lady with short curly hair ( also don't know her name) were very rude. Even though I was not talking to her in regards to my situation she decided to butt in and tell me that "was I thinking I was going to get things for free?" And the guy all he could say was " well I don't know what was said and what wasn't" pretty much my word against theirs. THAT'S FINE I WILL HAVE THE FINAL WORD, YOU ARE A RIP OFF. YOU JUST WANT TO MAKE A QUICK BUCK. BEING TRANSPARENT, UPFRONT AND HONEST GOES A LONG WAY. ***BE AWARE AND MAKE SURE THAT YOU ASK DETAIL QUESTIONS IF YOU DO DECIDE TO DO BUSINESS HERE ***

Chase Boomer, the owner, and his team are awesome! The attention to customer service and detail is…read moreexcellent. If you need help with pool maintenance or repair give them a call!

Wow Wow Wow !! Steve was here this morning to remove the…read morecalcium from our pool tile perimeter and the rock wall with waterfalls. The rock wall had a tremendous calcium buildup after our pool was built over 9 years ago. The wall and tile look like new. Thank you Steve.

I contacted Dennis to get an estimate to remove the calcium buildup from our pool tiles. The ring…read morewent all the way around the pool and we tried dome of the DIY methods mentioned on pool care sites. I was skeptical and thought at best, the line would be less visible. Dennis' price was fair so I decided it was worth the risk and have him do the work. All I can say is WOW! The pictures speak for themselves. Thank you Dennis.

We were having trouble with our spa not coming on. Despite pouring over the internet to figure out…read morewe could not get it to work. Alex came out and was very professional, thorough, and receptive to my questions. It turns out it was connecting to the weaker of our two internet connections on WiFi. He showed me how to put the spa in manual mode so that if it happened again we could override as well. This is the second time we have utilized them and are very happy with their service. I highly recommend them for all your pool repair needs.

Great people, Alex and Stacy run a great family owned business, I took some misdirected frustration…read moreout on them and they handled it well... I didn't. Alex came out and took care of my issues and was very friendly, I would absolutely recommend them to anyone

Arizona Bead Blasting did an amazing job removing the calcium buildup from our pool tile in…read moreChandler. The difference is night and day--the tile looks clean and like new again! Mark was professional, had great communication, and delivered excellent results. Highly recommend!

Mark White talks the talk, but don't walk the walk. Gave me an estimate & date to clean the tile…read more Had the pool & ph perfect & water lowered for that appt. Called at last minute to cancel & reschedule. A couple of dirt storms had the pool a little cloudy. So, when he showed up, he refused to clean the tile, until I filtered it for a few days. I told him to hook up the equipment & I'd get in the pool & do the blasting myself. What a primadonna! Did this & called / text / vm him to get a new date & they all went unanswered. Drove by his place & the work van was parked in the garage with the door opened. My guess is he underbid. Please run, don't walk From Mark White (602)-692-4913 (3221 S Kimberlee Way Chandler AZ 85286) of ABB, but instead, I highly recommend Dust Devil, (480)326-4659 They arrived as scheduled, & did a beautiful job. PS: Since Mark did her best to embellish the story & play the victim here with her response. The pool was cloudy, but not green. The clorine was close to where it should've been, but I'll admit the ph was off. I swam in the pool after Mark left, & I don't make a habit of swimming in green water. I'll be happy to provide copies of the texts Mark sent me afterwords, about setting a new date. I'd think the last thing you'd want to do if you have a business is to get mad at $$$, but hey, you do you .