Some places traffic in nostalgia for a time when their offerings were rightfully the talk of the town. After hearing from many friends and knowing the history of Prantl's Bakery as part of Pittsburgh's sweet treat fabric, I chose to try their goods this weekend in company with my father (celebrating Father's Day), my mother, and my girlfriend.
While we normally are quite happy with Grandview Bakery, a staple of my home on Mt. Washington, or Oakmont Bakery, the gold standard in the Pittsburgh area, we thought Prantl's would be a great substitute as it was only a few blocks from where we lunched at in Shadyside.
The location is small, but clean and well-organized. There were three young male staff members on duty when we arrived and the bakery was not overly busy. There were maybe three other customers on the premises.
Being unfamiliar with their offerings beyond their famous burnt almond torte, we perused the cases. I was disappointed that, while the cases were quite full, the selection was very minimal and many typical bakery items were absent completely. We ended up ordering a variety of items: a cookie, a burnt almond torte, some chocolate gobs, a lady lock, and some others.
My second issue was that this establishment uses latex gloves to handle their food. My mother has a latex allergy and I was surprised, as most bakeries I've visited in the region use the clear plastic gloves. While somewhat taken aback, my mother did continue her order, which turned out to be where this entire experience went off the rails.
The order was fairly straightforward, but the young man helping her seemed to be very put upon to fill it. He was unhappy that we were ordering so many different kinds of items and also was very short with her and rudely demanded information rather than politely asking for it. When he didn't hear part of her order, he copped an unacceptable attitude with her as he tried to "educate" her on the types of gobs available. This is not the behavior I expect from any establishment and especially not from one with such a treasured place in the hearts of many Pittsburghers.
The offerings once purchased also succeeded in being disappointing. The gobs were not nearly as good as those we've purchased at Grandview and the cookies were either far too sweet or, in the case of the lady lock, lacking much of the filling that makes that cookie famous. Taken together with the extremely poor service and minimal selection, it's safe to say we will be sticking with Oakmont Bakery and Grandview Bakery in the future and won't return to Prantl's. read more