Small cramped space. They were too busy to provide assistance, and are way over priced!…read more Scripps Poway charged a whole HUNDRED less for a pair of glasses.

Went in for some new glasses today! The entire staff make you feel welcome! Didn't see Dr Yang…read moretoday but have on many other occasions! This place is awesome if you need your eyes checked or just need new glasses!

I've been a patient at Scripps Poway Eyecare for more than 15 years and have consistently received…read moreexcellent care. Even after moving to different parts of San Diego County, I continued returning because of the quality of care provided by Dr. Mashouf and the professionalism of the entire team. Recently, my glasses broke while I was playing with my sister's dog, and I stopped by the office hoping for some help. The experience started off a little frustrating, and I didn't feel my concerns were fully understood at first. However, after I asked to speak with a doctor, Savannah stepped in and completely changed the experience. She took the time to listen, looked into the situation, consulted with management, and followed up with me the next day. When my replacement glasses were mistakenly sent to an old address, Savannah went above and beyond by personally driving to the home and leaving her business card in an effort to help recover them. That level of customer service is rare. While the situation itself was frustrating, Savannah's professionalism, persistence, and willingness to help turned it into a positive experience. After more than 15 years as a patient, I can confidently say that Dr. Mashouf and the medical team have earned my trust. No office is perfect, but how a team responds when something goes wrong says a lot about its culture. The care, accountability, and follow-through I received reaffirmed why I've remained a patient here for so many years.

We've been going here for years now. Great service modern optometry equipment and a broad selection…read moreof glasses to choose from.

I have never forgotten to pack contacts before, but upon landing in San Diego I realized I did this…read moretime. After going to two other shops that wouldn't help me, Lulu at Poway Eyeworks came through. As a photographer, my trip would have been ruined without their help! The whole vibe of this company was very caring, putting short term profit aside and support of a customer first. That is the positioning of a company that will be around for a long time and inspire people like me to give them rave reviews!! Many thanks for helping me in an hour of desperation! And my trip was a success!!

Customer Care & Customer Satisfaction!!! Friendly, patient,…read moreprofessional & extremely helpful!!! Always supporting Local!!

About the eye exams only: My exam was supposed to be with Dr. Rhodes, but was with a different…read moredoctor. Pricey, and the doctor was on auto-pilot. He was masked, of course, and spoke quite softly. (Even the staff at the desk chuckled about this. I didn't). I asked him to speak more loudly, which he did for about 30 seconds then sunk back to inaudible. His accent made things even more difficult. In addition, he really was on auto-pilot, probably after having said similar things to hundred of previous patients. I think he might have said a number of important things about the eye exam, but I couldn't make out what he was saying. I figured I'd just read it in his report on the eye exam, but all I received was a printout of my prescription, nothing about the results of the exam. I would not go back there for an exam. Too much money, too little information.

This is inside Costco. Had great experience last year. Definitely not this year and will NOT be…read morereturning. Took me almost week to get an appointment as the receptionist was not very good at returning my phone calls. Finally get an appointment for last Saturday at 12:15p. Get there 12:07p sign the paperwork, get started with the tests the receptionist. 45 minutes later I am still waiting to get in. No word as to why I am not seeing the Dr. A patient had to help reload the cc paper so he could get his receipt. I decide I had spent more time than usual get up walk out drive home. Pull into my driveway to get a call from the receptionist "Did you leave?" Me: "um YES" Receptionist: "ok" Really just ok....thanks not going back

Sabre Springs Optometry has been my go-to optometrist for a few years but I stopped going after one…read moreincident. During a prescription sunglasses fitting (and after I've paid ~$300), the logo piece of the side fell off - and this it's with gentle handling. The aid who was doing the firing saw it happen too. I told her that I didn't want this particular one but would like the same model. She said ok and will talk with the manufacturer. One week later, I went to pick up the sunglasses only to find out that they sloppily super-glued the logo back on and that there was nothing else they can do about it. No exchange or refund. Straight scam for selling cheap glasses.

AMAZING!! is all I can say. The staff were so sweet..and Dr…read moreThanh was the best! I have been to several over my years and this experience is by far matchless!! From beginning to end I was walked through with everything I needed to know. It was so peaceful.. I'm thankful for this experience!

The Receptionist on this Optometry was very nice, Even she dindnt fix my eye glasses she recommend…read moreme to someone else to fix my glasses .Really Appreciate it.

Discovered this office after re-locating from a different state and I could not have been more…read morepleased with my visit! Everyone in this office is kind and very accommodating. Dr. Chi was very knowledgeable and efficient. Highly recommend this office!

My son had his initial vision therapy assessment and I am completely impressed. We have been…read morethrough many many assessments and treatments and Dr Pinto is awesome. He connected so naturally with my son and impressed me with his accurate and insightful ability to know exactly what my son was struggling with and how to help him. Cannot recommend more highly.

Dr. Pinto Ng Zhao and vision therapist Lyna are simply the best. I've been struggling with vision…read moreissues from an injury for ~2.5 years. The patience and dedication these two have to getting me relief is hard to believe. They don't just consider a patient's eyes, but how the brain processes vision. After their determined fine tuning, we found a combination of lenses that bring me more relief than I even realized I needed. This team thinks outside the box and are the most committed vision team I've ever met. They're not about getting customers in and out as quickly as possible - they truly care and want to improve the lives of their patients.

Dr. Turner is quite lovely and knows her stuff as does the entire staff! Been coming for years and…read morethey are always on top of everything! I have had a couple of scratched eyeballs which was very painful and they squeezed me in to apply a patch. Their effort was greatly appreciated! It's a pleasure working with them.

My exam started with eye tests done wrong so I had to do them again. If you do not want to buy…read morecontacts or glasses from them they will charge you for your prescription. $139! The woman checking me out gave me so much attitude for asking for my prescription and I repeatedly tried to tell her all I wanted was the paper prescription because I thought she didn't understand. I have never gone to an eye doctor and not been able to get my prescription. She told me it was because it's medical devices for my face and it's not like at a doctors office where they give you a prescription and you fill it at CVS. I was astounded by her tone and answer. I really like the doctors but I left there with no intention of my family going back. I then looked up to see if it's legal for an eye doctor's office to charge you for your prescription. It's not!

Our family have been going to Dr Wu for over a decade. We are always taken care of by Dr Wu and…read moreJudy. I recently had my eyeglasses frame broken and Judy helped me get it fixed at a low cost! Thank you! Dr Wu and Judy and all his office staff:)

Dr. Wu was an absolute pleasure to see. He was personable, friendly, and took the time to make me…read morefeel comfortable throughout my visit. He explained everything clearly, answered all of my questions, and never made me feel rushed. His professionalism, combined with his warm and caring demeanor, made for a great experience. If you're looking for an optometrist who is knowledgeable, attentive, and genuinely cares about his patients, I highly recommend Dr. Wu!

My optician Kay was excellent to work with. She was incredibly patient and walked me through all of…read moremy lens choices in great detail. She even suggested frames they didn't have in stock because she thought they'd be a better fit for me. I really appreciated that she focused on finding the right pair instead of just selling what was on the shelf. She kept everything moving, made sure my glasses arrived before my trip, and was communicative throughout the process. When I went in to pick up my glasses, I saw that she was very patiently serving another customer who needed a lot of assistance -- all with a smile. I look forward to working with Kay again the next time I'm in.

Kay repaired my eyes glasses in timely fashion. She provided professional service. She is a very…read morenice and friendly person. Highly recommend using this group of optometrists.