Heard of this place on NextDoor a while back, but finally went after my friend wanted to go, because he is a big fan of their vegan options. He said it was hard to get good vegan options in the area. I'm not vegan, so I ordered the chow mein, orange chicken, and cha siu, and I was very pleased with my food. The portions are very generous. The price is very reasonable for the economy and also for a small business. Meat was a little crispy and perfectly tender. I enjoyed it so much that I went back the following day. Good food, good service, my new go-to for fast casual Chinese food. read more

I have been a customer of this restaurant for years and, until this incident, had consistently positive experiences. For that reason, I feel it is important to provide a factual account of what occurred. I visited the restaurant to place several combo orders. During the ordering process, the employee assisting me asked if she could briefly step away to get some water. I agreed without issue. When she returned, her demeanor and tone came across as annoyed, frustrated, and dismissive. In an effort to make the ordering process easier, I suggested that we complete the orders one at a time so that it would not feel overwhelming. I also commented that the interaction was not great customer service. The employee immediately responded by stating that she suffers from panic attacks and suggested that my comment meant I was uncomfortable with her medical condition. I explained that I had no knowledge of her medical history and that my feedback was directed at the customer service experience, not at any personal or medical matter. The discussion then shifted away from the order itself. I was told that I was shaming and invalidating her medical condition. I reiterated that I was addressing the service I was receiving and had no way of knowing anything about her medical history before it was disclosed to me. During the conversation, the employee raised her voice. When I calmly asked that she not raise her voice at me since I was not raising mine at her, she responded, "I will raise my voice if I want." The employee also made comments suggesting that I believed I could speak to people a certain way because of "corporate" culture and stated that "here we are all equal." I had never mentioned my occupation, employer, position, or social status at any point during the interaction. These comments appeared unrelated to the issue being discussed and were based on assumptions rather than anything I had said. Despite the disagreement, I still intended to complete my purchase and continue placing my order. Instead, the employee turned to another staff member and stated, "Cancel their order. We're not serving them." I then asked to speak with management in hopes of resolving the matter professionally. The employee scoffed and informed me that she was management. Shortly thereafter, I was instructed to leave the establishment. My concern was never that an employee may have a medical condition. My concern was the manner in which a customer-service concern was handled. Customers cannot reasonably be expected to know an employee's medical history, and feedback about service should not automatically be treated as a personal attack. Professionalism requires addressing concerns respectfully, even when there is disagreement. What disappointed me most was not the disagreement itself, but the decision to escalate the situation, make personal assumptions, raise one's voice, refuse service, and ultimately remove a customer who was still attempting to complete a purchase. Given the many positive experiences I have had here over the years, this outcome was surprising and disappointing. I hope ownership reviews this incident carefully and places greater emphasis on professionalism, communication, and conflict resolution moving forward. read more

This is our go to spot! We've been coming for so many years, when they became popular online we were happy for them- sad for us bc it was always Soooooooo busy! They got it down now though, they are always preparing fresh food. The wait is worth it. You can phone order ahead & they'll have it ready, be prepared to pay over the phone with that! Definitely worth the hype & we couldn't be happier for them & wish them tons of success. Black pepper chicken is soooo good. Orange chicken never disappoints. The broccoli beef ACTUALLY has large chunks of beef lol not just broccoli! Wish I I had photos to share, too busy eating to take the shot! But, they serve a LARGE amount of food! read more

My friend and I have been here a couple of times and were overcharged the last time...had to ask them to recharge my card. They tried making me pay almost $60+ for something that we usually pay $44 for. So yeah, keep in mind the vegan 1-item is $20 with tax. And the shrimp is absolutely disgusting. It doesn't even resemble food. I had the worst headache from it that went onto the next day, and I couldn't even finish it. It tastes like rubber, and it's the worst vegan food I've ever had. We will NOT be returning as the service is atrocious, and there are a million other Chinese food spots in the area. At first, I thought it was special because it is vegan, but it's not anymore. Beware of being ripped off. read more

Pots n' Woks - Chinese Near Me - Whittier, California

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First time here I didn't know this place existed! Easy to order and the staff were nice and friendly. Let me start off by saying that in the 40 years on planet earth I have never not fished a combo (chow mein, beef broccoli and orange chicken) today that record was broken. Well played Pots n' Woks well played. I look forward to trying more of your food in the near future!! read more

I was craving Chinese food so decided to stop in. This spot is always busy and well maintained, with a very cool vibe. The staff is extremely pleasant, welcoming, and friendly. As for the food, it's very good, probably the best take out in Whittier. The Ingredients are fresh, tasty, and full of flavors. They give huge portions at very reasonable prices. You can't go wrong coming to Pots N Woks when craving authentic Chinese food. read more

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Customer service sucked and they sold me the chili oil condiment for $1. I have never been to a Chinese restaurant that sold condiments for $1. read more

Best place, been coming here for years and may go once a month or when I'm on this side of town but I always get the vegan combo with spicy vegan orange chicken. hands down the best vegan Chinese spot in LA county. Prove me otherwise. Not to mention, as a regular they feel like family when I walk through the door. read more

Just tried this place yesterday. Wanted to really like this place so badly, but I felt very sick immediately afterward. Such a shame as I wanted to find a good vegan Chinese food alternative. My partner tried some of my leftovers and quickly realized the broccoli in the broccoli beef wasn't fresh anymore. read more

placed a mobile order 30 minutes before arriving, but when I got there it still wasn't ready. I tried to give polite feedback about not being able to add sides online, but the woman at the counter was incredibly rude, cut me off, and told me to get back in line. If you can't even listen to your customer and tell them you can accommodate them when they're pointing out a problem, you're losing money and that's exactly what happened here. Way to dismiss me. The staff was disrespectful, the food was just greasy noodles, and the whole experience was unprofessional. I'll never come back they clearly don't care about customer feedback or basic courtesy. zero stars for this BS place read more

I have it delivered most often but I have visited the restaurant it's a clean and neat well staffed with a huge menu that also caters to vegans the food is very good. I have eaten vegan fried rice stir fry vegan Mongolian beef, stir fried thick noodles and vegan orange chicken they all were soo good I didn't miss the meat. My daughter is vegan and orders food very often and now we don't have to make a long drive anymore since we started using Uber Eats delivery service. My favorite and consistent order is most often shrimp fried rice or combination fried rice, vegetable egg rolls and a passion fruit smoothie. Shrimp Fried Rice. Loaded with shrimp peas and rice seasoned well sometimes I tell them to leave out the peas and rice. 10/10 Combination Fried Rice This fried rice has shrimp and chicken and the tastiest bbq pork it's now my favorite I order this a lot. 20/10 Vegetable Egg Rolls Crispy and delicious I air fry to crisp them and eat them with sweet and sour sauce. 8/10 They always pack my order correctly sending condiments soy sauce, chili oil and siracha. Definitely give them a try especially if you're vegan the choices are endless if you don't want to drive they are on Uber Eats. Just me Shawn C. read more

If I can give this place 0 stars I would. My husband order food and was given the wrong plate. He went back to return the plate and they refused to give him the plate he ordered and accused him of taking someone else's plate. The worker gave him his to go order how can he be accused of stealing someone else's order when it was physically given to him. My husband apologized and wanted his correct order and they said he would have to pay for a new order. My husband said that's not fair but agreed to pay for a new order. The manager then refused to serve him and had kicked him out. The manager even checked the cameras to see the worker giving my husband his order. Regardless the wrong order he was given had a side of honey walnut shrimp we had ordered so the worker had missed up the orders regardless. By the grace of God and good karma as my husband was leaving another customer offered to buy him a new plate. This goes to show you how the manager was in the wrong. We will NEVER EVER be coming here. The manager is a disrespectful person and we hope she NEVER treats anyone like that. read more

Food is tasty. A bit pricey. Basically 2 plates for 40 - non vegan and vegan. A one time thing for me

So dare I say this is hands down the best Chinese food I've ever had? It's true! There is plenty of parking so no need to worry. It's located is a shopping center and it looks pretty freshly renovated. The service here is great, they are super friendly and welcoming. But let's talk about the food, the real deal! I got the combo C. I got the bbq pork, the mushroom chicken, beef broccoli, with half fried rice and chow mien. The food tasted so fresh and delicious, they pack your plate too! This was definitely my favorite Chinese food place of all time. read more

Pots n' Woks - Chinese Near Me - Whittier, California

I loveeee this place. My friend is vegetarian and showed me this spot a while back. Now during lent season, it really saves me! Their meatless options are sooo delicious! I also just love their regular items. They are all so nice there too! Small business worth trying out! read more

The Absolute best vegan Chinese food I've ever had!! Always incredible!! 10/10 every time!! Wish there was a location closer to me, but I'll make the drive for now. Must get the orange chicken! read more

Pots n' Woks - Vegan orange chicken - Chinese Near Me - Whittier, California

I love this place!! Huge portions and the food tastes amazing. I love that they have so many vegan chicken options. The vegan orange chicken is to die for! 100% recommend. read more

I love this place. The best vegan Chinese food in the neighborhood! "Beef and broccoli" with their orange chicken is worth the drive!

After this place was recommended to me by a friend as one of the best vegan Chinese restaurants he's ever been to, hubby and I knew we had to make a visit. Upon driving up, I liked how a "vegan friendly" sign was clearly displayed in the front. Inside the restaurant, there is a cute mural on the wall as well as several tables available for people to sit at if they choose to eat at the restaurant. Upon entering, we were warmly greeted and were impressed by the clearly labeled vegan menu options. Prices are listed for meat combo meals as well as vegan combo meals. Prior to ordering, hubby asked if any vegan options contains nuts and the employee went and confirmed that the vegan Kung pow chicken contains peanuts but all the other vegan options were available for him to eat. I decided to order a three item combo with half chow mein, half fried rice, vegan orange chicken, vegan BBQ pork, and vegan mushroom chicken, with a watermelon lemonade to drink. Hubby also chose the three item combo ordered half chow mein, half fried rice, vegan orange chicken, vegan Mongolian beef, and vegan BBQ pork, with a passion fruit lemonade to drink. We decided to split an order of veggie egg rolls and macaroni salad. Our lemonades were quickly prepared and our food followed soon after. I was pleasantly surprised when I saw our to go containers clearly labeled as vegan. The watermelon lemonade was the best lemonade I ever had in that it tasted like a liquid watermelon Jolly Rancher to me which was delicious. Hubby enjoyed his passion fruit lemonade and said it had a good balance of sweetness and tartness. The vegan BBQ pork was excellent, crispy on the outside and tender on the inside and had the perfect amount of sauce of it. The vegan orange chicken was tender and sweet but not overly sweet and the vegan mushroom chicken was cooked well and had a good balance of vegan chicken, mushrooms and vegetables. The vegan Mongolian beef was well seasoned and gave hubby the exact amount of spice that he likes and paired well with the chow mien and fried rice. The egg rolls and macaroni salad were also very tasty as well. Although we began eating our meal at the restaurant, the food portions are so large that we decided to save some of it for a later meal. Due to the friendly and attentive staff as well as the variety of vegan menu items, we definitely plan to visit the restaurant again in the future. read more

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Great food! Amazing Vegan menu! Will definitely be back with friends and family! Portions are large. You'll have leftovers for later! read more

I was excited to try this place out this last weekend because I had seen it on TikTok . Food is good, not to greasy, portions are very big that you can share. The food has an ok flavor, but lack customer service will keep me away. I didn't have a problem, but when I was sitting down eating, the lady up font the one that was taking orders had a disagreement with a customer, were they exchanged words and she started to cussed him out. After the customer left she kept ranting to the coworker. she didn't take into consideration that there was other customers in there. She could have handled the situation better. it made it a very uncomfortable experience especially for my 1st time there and wouldn't return for that reason read more

My first time trying this place and I wanted to play it safe and order vegan orange chicken plate. Half rice and half chowmein with Orange Chicken. I ordered via uber eats and did not know what to expect since I didn't Yelp before hand. When my food arrived, I was surprised!! This place has HUGE portions. The taste of the orange chicken is good. I was not disappointed. read more

Pots n' Woks - Orange chicken - Chinese Near Me - Whittier, California

Okay, this review is a very long time coming and I'm finally getting around to it... So, I think we can all think of the local Chinese food spots and it's all pretty straightforward the same sort of taste and you know what to expect, and they all typically give insanely large amounts of food which is great for large families and leftover purposes, and this place is no different. HOWEVER.....there is the wonderful option here to have any item on the menu as a vegan option and it is straight up DELICIOUS! It is the most convenient thing ever now that so many people are going the meat-free route. You really can't tell the difference between the two types and for just a bit more of a price increase with each item, you really can't go wrong. I know that they do offer different types of drinks that are listed on the wall and though I have never had any personally, my girlfriend has and she really liked it. There are cans of coconut water and soda as other options, as well as iced coffees. There are other Chinese food restaurants in the area and to me there is just something off-tasting about it compared to the freshness and full-flavorings available here at Pots n' Woks. The parking lot is huge, so you won't ever have a problem getting a spot to park and same with the actual lobby of the restaurant. It is large, open, clean, and has the coolest displays and artwork on each wall. The food is constantly being replenished with fresh servings because the food here MOVES when people line up and start piling it up! The people behind the register are always so kind and warm when you approach and very helpful when you have any questions for them and at handoff. Honestly, this is my favorite Chinese food place around and I don't see that changing anytime soon. Do yourself a favor and run, don't walk!! Get over here and enjoy some amazing food. You will not regret it! read more

Very clean place. Very friendly service. Good portions. Plenty of options. Yes the place is on the pricy side of fast food Chinese restaurants, but the food makes it all worth it read more

My husband and I come here for Chinese food it's the best in the area. They give you really big portions and we always order one combo for the 2 of us and still a lot left over. Also the food is always fresh. The people that work there are pretty friendly. It maybe a little pricey but it's worth it, other places charge you the same prices and are very stingy with the portions. Try the orange chicken called "General" sooo good! read more

the vegan orange chicken is so good & the chow mien is always so fresh and juicy!! (panda express could neverrrrr) and they pack your plate too so you get a huge portion! read more

Indoor seating available but a little crowded when busy, delicious food and cute decor. The line is long but one of the best in town, large portions big enough to share. Sorry I was so hungry i didn't even take pics but I will definitely update my review with nice ones next time. If you're in the area check them out. read more

Pots n' Woks - Chinese Near Me - Whittier, California

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Food is very good. Cashier was very grouchy and rude. If it wasn't for the food I would not be back! When ordering your food ask them to hold the attiTUDE! read more

We had a concerning experience here related to food allergy safety and customer service. I have a ginger allergy and explained that I had eaten here recently with no issue, but was told the restaurant is now using a new seasoning. Because of that change, I asked for the brand of the seasoning so I could contact the manufacturer to clarify the ingredients, since "ginger" was not listed but "other" was. This was a reasonable request for allergen safety. I also asked if any items could be prepared without the seasoning or without ginger so I could safely eat. The cashier refused to provide the brand, refused to clarify ingredients, and refused to suggest or accommodate any alternatives. Instead of clear, professional communication or referral to a manager, the situation was met with defensiveness and unnecessary theatrics. Her responses were inconsistent and vague, including stating "we have it in everything" without confirming ingredients, which does not provide meaningful allergen guidance. When my boyfriend calmly tried to help clarify that we were only asking about safe alternatives, he was dismissed and told the conversation was "only between" her and me, which shut down communication instead of addressing the allergy concern. The interaction escalated further, with comments about us "ruining her day," speaking negatively in front of other customers, referencing cameras, and involving another employee who was not part of the issue. Requesting basic allergen information and reasonable accommodation should not result in hostility or theatrics. Because of how this was handled, we will not be returning. read more

New to the area & was so excited to try this place out based off all the reviews and great ratings! The place was quick, staff is friendly, clean dining area with space to dine in and there's many good options to chose from. I opted for a bowl and got the chow mein with Honey shrimp, it was delicious up until about half way through when I spotted a hair sticking out of the shrimp breading. very disappointed & disgusted. See photo for hair. **EDIT** After speaking with staff through social media they took the time to contact me personally and made amends by refunding me for my meal due to the hair mishap. Mistakes happen & this company showed they truly care about their costumers. Definitely will go back due to the customer service alone! Like I stated originally food was delicious & customer service is superb. Thanks again! read more

Pots n' Woks - Honey Shrimp with hair - Chinese Near Me - Whittier, California

More vegan options than you could dream of and everything is so yummy. There's plenty of parking and the portions are huge! Highly recommend! read more

I can't believe it's been 9 years since I first tried this place out! They've only gotten better. The staff is still fantastic. I'm so impressed with how they've evolved and added an entire plant based menu. Their vegan walnut shrimp is one of my favorites, but my go-to is vegan orange chicken and chow mein, with a side of wontons of course! My omnivore partner is a huge fan of their hot and sour soup and their Mongolian beef. It's safe to say they have something for everyone. read more

1 out of 5 -- Avoid at all costs The food is terrible chow mein (1/5), orange chicken (0/5), and vegan chicken (1/5) were all greasy, and overly salty. Service was just as bad (1/5), and ordering online deserves a zero slow, disorganized, and not worth the hassle. You're genuinely better off at Panda Express it's cheaper, faster, and somehow tastes better and fresher than this place. I used to like it, but the quality has dropped off a cliff. Save your money and your time. Never again pots n walk away read more

Used to love pots n' woks, although its always been pricey the vegan bbq pork made it worth it for me. Unfortunately , on my last visit at around 5:30 pm I was told vegan side were made to order and that they were done for the day. In addition , you can only get 1 vegan protein per $20 plate. Their combo option is no longer available. They,for some reason????, won't sell sides of the vegan protein. Instead , if you want to try another item you are forced to purchase a second $20 plate. Ultimately , the price is absolutely not worth it. The workers have never showed decent costumer service either. Sadly , I will not be returning to this establishment. read more

Large portion and vegan options!! Love this place. Only problem is no restroom. Also so many drinks! Slushes and smoothies. read more

I was so excited to try this place given their multiple vegan options...drove all the way from Los Angeles to try. Walked in and saw two roaches on the wall. Walked right back out. read more

This place has unfortunately changed in the last 5 years. Not sure why they are up-charging for teriyaki chicken? Is it because the other chicken is rib meat mix? Teriyaki chicken, orange chicken, jalapeño chicken all had a rubbery consistency. I spit out a lot of nerves and tossed the food in the trash after eating only a couple of bites. Quality has definitely fell off from 2020. I will not return here. If you want good Chinese food with great quality ingredients and meats, head over to fortune cookies in Los alomitos. Don't bother coming back here anymore. read more

i'm disappointed to see the changes they've made to the vegan menu. You can no longer order any bowl or combo with vegan items. Instead, you are prompted to select a plate that's more expensive. Also, you cannot order sides of vegan proteins. read more

Came here for the Vegan Version of Panda Express and WOW! The quantity they give you is just amazing! Even Panda Express doesn't give you this much food for the price you're paying! The vegan pricing is slightly higher, but I think it's worth it for how much you're getting! One thing to note: when I clicked the directions from Yelp, it took me somewhere else about 12 mins away from this location. The address is correct, but clicking the direction button took me somewhere else. I recommend getting the directions from Google read more

Vegan options were incredible! Very generous portions, for a reasonable price. Food sits in heating trays similar to Panda Express, so you get it quickly if you're in a hurry. Plenty of seating & parking which is super convenient. I also tried the strawberry lemonade with boba balls which was satisfying. read more

Pots n' Woks - 1 item combos: vegan orange chicken and vegan mushroom chicken. Strawberry lemonade boba. We ate half our food before taking this photo - Chinese Near Me - Whittier, California