Well done Airport Potbelly team!!! This place was beyond busy and pretty much non-stop during our 1.5 layover. We saw a constant line - close to our gate...however the line was moving...no person really stood in place for very long. Their system is pretty slick...they keep people moving and every staff member at their station was focused and attentive and helping to keep customers focused and paying attention. It's a bit of a cattle call line, however, everything was neat, organized, accessible and signage was viewable and readable from whereever you were standing in line. My sandwich was exactly how I requested. Well prepared, great amount of toppings and for a $13 sandwich it was a very generous portion. Easy to take on the plane. I would definitely recommend this location for a more "fresh" food option. read more

Not a huge fan of Potbelly traditionally but wanted to try a wrap instead of a sandwich, to see if I liked it better. And I did like it quite a bit! Felt like a better balance of flavors without so much bread. Order was: Chicken salad wrap, provolone, lettuce, cucumbers, Italian seasoning. Portion size was generous, everything tasted fresh and flavorful. In the mid-afternoon, this area is a good place to take a break in the airport. A few of the gates right around Potbelly were almost empty. I collapsed on a row of seats near the window and leisurely consumed my wrap while watching planes go by. It was quite pleasant. Marking off a star because I ordered ahead on their app while I was walking across the airport and they didn't make it until I got there, even though I had allowed 20 minutes for them to prepare it. No signage explaining where to go for pre-orders, so I had to flag someone down at the registers and she found the slip for the order. Then she sort of begrudgingly made it and handed it to me without any commentary. So yeah, seems to be a common theme here. No one was particularly friendly and they didn't actually make my order until I asked, but the food was good and at least somewhat healthy. read more

Potbelly - Chicken salad wrap, provolone, lettuce, cucumber, Italian seasnoning - really good! - Sandwiches Near Me - Dulles, Virginia

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1-Star Review -- Potbelly Sandwich Shop (Dulles Airport, Concourse A) In 53 years, I have never written a bad review. But I genuinely feel a moral and legal obligation to share this experience, because what happened was beyond unacceptable. I approached the Potbelly Sandwich Shop in Dulles Airport (1 Saarinen) and immediately encountered what can only be described as the worst customer service I've ever experienced. Three employees stood together talking and completely ignored me. I walked to what looked like the order area -- no signage anywhere -- past a young man who was the only one actually working. When I finally asked for help, one of the employees snapped at me, in a harsh and dismissive tone, "Do you want to order? Then you need to go back there and order." No greeting. No assistance. Just attitude. I ordered the Avo Turkey. The key word here being "Avo." They handed my sandwich off to the toppings employee, who then asked me what toppings I wanted, even though the ingredients were clearly stated on the menu. Then the same rude employee asked, "What did you get?" as if she had paid zero attention to the entire process. That's when it hit me -- they were charging me for the avocado without putting any avocado on the sandwich. When I pointed it out, she begrudgingly unwrapped the sandwich and slapped some on, then reassembled it like she was angry I caught the mistake. I'm sorry, but this felt like a slap in the face to me, to Potbelly Corporate, to their shareholders, to Dulles Airport, and honestly to the entire city of Washington, D.C. This ruined my day and my 6-hour flight. It was like watching an episode of Beavis and Butt-Head -- except those two would have provided far better customer service, and at least they're entertaining. Do better, Potbelly. Much better. read more

Potbelly - This was my $18 sandwich. - Sandwiches Near Me - Dulles, Virginia

The good part is that its open very early in the morning like 5am unlike the other close by options that open at 6am. Clean premises and fast moving lines is perfect for airport dining! In $12, i got: - pizza melt sandwich 3/5. I feel the wheat bread was amazing but it was too much marinara sauce. It comes with pepperoni and meatball. They give u lots of options which is amazing like wheat bread or white. Lots of topping options like onion, tomato, pickles, hot peppers, mayo, mustard. I wish they offered egg omelette sandwich or pesto options. More veggie options sill be good too. read more

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Potbelly is an ideal airport restaurant. Super fast line, quick and friendly service and a consistently decent sandwich. There is some limited seating in the restaurant area but its easy enough to eat at your gate. They have a pretty good breakfast menu selection with egg and bacon sandwiches too, and coffee if you need it. The whole process took less than 5 minutes in and out with a fresh breakfast. Definitely a good place to stop at Dulles for a decent meal. read more

The guy working behind the cash register yesterday was extremely unprofessional. I went to pay for my sandwich, which I assumed they know which sandwich I have as they have a process. All he asked me was did you get the turkey avocado and I responded yes there were no additional questions asked. I assumed you already knew which sandwich I had and what toppings I have on it. I pay for my sandwich and I leave and then come to find out my friend who was behind me who got the same sandwich as me, but without bacon, so when the guy behind the register tried to charge her for the bacon, she let him know she didn't get bacon and he then became really upset stating that I was a "f*****g liar" to everybody in line, which is extremely unprofessional. Why would I need to lie about bacon on a sandwich? I can pay the extra three dollars or whatever it is for the bacon so once my friend let me know this I went back to the counter to pay him for the bacon, but he was gone at that time and the guy who was there told me not to worry about it.. definitely need to train your employees to be way more professional than that because they should not be talking like that in front of all the customers and putting down other customers. If you don't like dealing with people, then don't do this job. read more

The bread's just okay, but the overall sandwich flavor is good. It's not the spot if you're looking for a really satisfying, "wow" kind of sandwich, but it works great for a quick, balanced meal when you're on the go. read more

Potbelly - Sandwiches Near Me - Dulles, Virginia

This is located next to gate B44 at Dulles International Airport (IAD). I ordered a Power House Salad today but I didn't like it. It was a lot different from other Potbelly's. This one I had did not have any avocado and hummus. The chicken strips were not fresh and very cold as if they were kept in the freezer or fridge for days. It had bacon bits which I don't see in Power House Salad at other Potbelly locations. The dressing choice was limited to either ranch or vinaigrette. Yikes. read more

I am a big fan of Potbelly. Whenever I see them around, they become one of my top choices of fast food places to go. I like grilled and hot sandwiches, not a big fan of cold cuts or sandwiches that are served cold. Here they prepare your sandwich, the way you like it and then it goes through the toaster over conveyor belt, making the entire sandwich, hot and toasty.... Then they place whatever toppings you want. I got the grilled chicken and cheddar and it was yummy.... Lots of table in front of the restaurant to sit down and eat. read more

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This sandwich shop has a bunch of unhappy children making your food. I ordered a turkey avocado sandwich and the gal placing the meat on the bread didn't space anything out evenly; so a fourth of my sandwich was all bread. When my sandwich went over to the next guy he started closing up my sandwich without my avocado or any toppings. Twice. I asked for avocado and he placed 3 tiny slivers of avocado on the sandwich. I asked for more and he placed one more sliver. When I said I wanted all of the toppings, he put a cup of hot peppers all over my sandwich and cheapened out on the rest of the toppings. I was left with a very spicy and inedible sandwich. I had friends raving about this place but I guess it doesn't help that it's in an airport terminal. Pass. read more

Service was really fast and got my order in so I can pay and run to my flight. Price is fairly reasonable considering the airport pricing. But overall food was great and filling before in flight snacks. Workers were nice as well so that's a plus for sure. read more

Potbelly - Bacon egg and cheese sandwhich - Sandwiches Near Me - Dulles, Virginia

I know their specialty are sandwiches and they are good, but you need to try their soups! I ordered the Broccoli Cheddar soup. Omgggg it was delicious. Perfect in flavor and not salty at all. Was glad I ordered that. Can't wait to try other soup choices! read more

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Extremely efficient staff and very nice. There was no line because of how fast they were. and great food!

Probably the best value for money in the terminal. Efficient well made sandwiches. The original was plenty. Big if you are ravenous. Will have to remember this place to bring sandwiches onto the plane read more

Potbelly - Sandwiches Near Me - Dulles, Virginia

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Went here before my flight for a sandwich. Great service, even better ambiance. Will be back!

this is a great place for a sandwich and a drink. Service is very friendly and will answer almost any questions you ask about their food.

Potbelly ' neighborhood sandwich shop' - - It's a sandwich shop in IAD terminal B with a ton of options like: prime rib, Turkey, chicken, tuna, skinny choices (with few calories), peanut butter and jelly, Mediterranean, veggie sandwiches. In the menu also they have have Mac and cheese, sides, salads, soups etc. In drinks they have made to order milkshakes. I ordered the milkshake in chocolate flavor. The employee was efficient in making it and it tasted good. It came with a little cookie on top of the straw. That was a cute touch. The prices not steep as some airport choices. My order was to go before my flight. But they do have a good amount of seating in their small shop. Overall, decent quick place to pick up or sit down to eat or drink before flight time.~ read more

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Got a chocolate milkshake - super good. Employees were friendly. Just wish they had GF bread!

This was my first time noticing the rise of both hunger and emotions. With an "Eat first, snap later-" kind of mood. Potbelly's Sandwich Shop caught my attention for dinner. I had the urge to taste both Potbelly's Traditional Dressing and a simple Balsamic; therefore, I went Dutch on their Farmhouse salad (a rendition of a Cobb salad.) I drizzled half with their traditional dressing and the other half with their balsamic dressing. This salad had my taste buds singing, "Old McDonald had a farm. E-I-E-I-Oooh... with some oink, oinks here and cluck, clucks there... here's some bacon bits there's some diced, boiled eggs... and every where was a layer of deliciousness within a bite. One of the Austrian Airlines' flight attendants couldn't resist complimenting the salad. read more

Potbelly - Farmhouse Salad (To Go.) - Sandwiches Near Me - Dulles, Virginia

Scary! My stomach is quivering just thinking about the person who eats this tuna salad! is that milk or mayonnaise? Yikes! read more

Potbelly - Tuna Salad & Swiss - Sandwiches Near Me - Dulles, Virginia

Potato soup was OK sandwich was just ok Service was as fast Restaurant was clean Menu was clear read more

The chicken pot pie soup was so good a gobbled it up quick and wish I had bought a large. It was just the right thickness and seasoned well. I bought a tuna sandwich as well. It was good but I asked for mayo and the person forgot to add it. So I ate it later. I took off 1 star for the mayo because I was starving. But the soup was GREAT! read more

Potbelly - Chicken Pot Pie soup - Sandwiches Near Me - Dulles, Virginia

Ordered from the app. Somehow my avocado was missed. When I brought it back Peter, I believe the owner or manager, made sure I was made whole. He even comped me a brownie. Mistakes happen. Real people take responsibility and fix it. Peter did it with great concern for his customers. Stop by if you're ever going through. read more

Everything tasted fresh, even when I was ordering at 6:30am and not at a normal lunch time. I was anticipating shredded turkey breast, but got chunks of chicken. I guess that's how they normally do it, so just an FYI. I ordered broccoli cheddar soup and the employee yelled it out, but I realized after I left that I never got it. Don't know if I paid for it since I threw away my receipt, so I wished the workers had better communication. read more

Potbelly - Turkey 6in - Sandwiches Near Me - Dulles, Virginia

Good and fast service as expected on airport locations. The food was better and coffee tasted better as well.

A pretty good sandwich, I chose the one with turkey and spinach and a basil mayo on it. Nicely assembled and toasted of course. I had a long wait for my flight, so it was good to be able to chill here for a bit with an easily accessible power outlet and a wireless network. Small shop but they have the usual goodies including a cooler of drinks, a wide selection of chips and the usual sandwiches in regular, big and flatbread sizes. Milkshakes, too! read more

Potbelly - Potbelly in Concourse B at IAD - Sandwiches Near Me - Dulles, Virginia

I was very impressed with Keros customer service at the Pot Belly's in Dulles Airport B concourse. His genius expertise in multi tasking a large crowd and timely fashion was absolutely incredible. I hope someone will recognize this young man's hard work. This was the best experience I've ever had at any Pot Bellys read more

Ordered a Wreck and I got an Italian. Over charged and meal deal was unbelievable. Watch out!!!!

Well run Potbelly. Better than the other more junk food establishments in the airport.

Possibly the only thing good about IAD. This depressing airport gave me a rather upbeat vibe when I finally took the advice of a colleague and tried some of their sandwiches at Potbelly's! The meatball, turkey bacon, and pizza sandwiches have been my favorites thus far. It took me months to finally try these places out because I simply don't like coming here, but now it's become a staple if I have the time. Make sure you include the hot peppers and Italian seasoning. They even have their jarred peppers to take home! read more

Potbelly - Sandwiches Near Me - Dulles, Virginia

I stopped by Potbelly for a bite during my layover here in Washington Dulles, and was looking for something that wouldn't burn a hole in my wallet while still being healthy. The service was efficient and friendly, but there was a bit of a language barrier between me and one of the employees. I got a Original sized Grilled Chicken Sandwich for about $7. It was your standard sandwich, lettuce, tomato, onions, and mayo. Nothing fancy. The taste was on par with what I've had at Subway's, maybe a little better since the bread tasted a bit more home made, and you could actually taste the chicken breast. Portion wise, it was not a foot long, so youre paying for quality here, not quantity. read more

Potbelly - Grilled Chicken Original sized - Sandwiches Near Me - Dulles, Virginia

Fast service, delicious sandwiches and soup! It's our new favorite spot at Dulles Terminal B!

For a storefront stationed at an airport, Potbelly Sandwich Shop serves up some shockingly fresh fare. I was torn between picking up something quick from the airport or enduring the hunger pangs and waiting til I got home for a healthier option. Fortunately, thanks to Potbelly, I found my compromise. The best part about Potbelly is that their salads are made-to-order. Few other airport shops can say that. Every other salad I found prior to stopping by Potbelly was pre-packed and just was not appealing to me. Ultimately, I settled on a Chicken Salad Salad and was pleasantly surprised. To top it all off, they are reasonably priced too and rather hefty. The full-sized bowl is easily 8" across, was about $10 and left me one happy passenger indeed. The only substitution I wish I'd made was swapping the cheese for walnuts! read more

Potbelly - Chicken Salad Salad w/ dried cranberries and torn provolone. - Sandwiches Near Me - Dulles, Virginia

Not a fan at all how I was treated, rude staff. Potbelly is my favorite place to eat, just recommend in the Dulles airport not going here. Thank you read more

4 stars? I dunnooooo yall. This is just a regular old sandwich joint. I remember one time years back I ordered their pizza sandwich and it tasted like NOTHING. Never went back again. But i got time to kill before my flight goes out so hey, why not give it a shot? Craving some hummus so I ordered the Mediterranean flatbread. It wasnt good! The texture of the flatbread itself was coarse and more than a little chewy. The ingredients are a good combination in other sandwiches like this - cucumber, peppers, artichoke, some pretty delectable feta cheese, (and warm hummus...). But the sandwich just did not work. Again, it tasted like NOTHING. All those ingredients and little flavor to speak of. 4 stars? The line did move fast and all the employees knew what they were doing. Quick meal at least, but Id go somewhere else. Whatever! read more

Potbelly - Mediterranean flatbread - Sandwiches Near Me - Dulles, Virginia

Had a three hour layover at Dulles Airport and was starving. Looked at all the options and selected this one. It had the menu out front with clear pricing, a woman took my order while I waited in line, then got my Italian sandwich quickly. I was surprised it was toasted - I was expecting a regular old cold Italian sandwich. All of the employees were courteous and friendly and efficient. The sandwich was absolutely delicious! read more

Airport Food - I've often associated airport food with the food court experience found at the large indoor shopping malls that are mediocre at best and seems to be more of a necessity rather than a well thought out business plan. After all like the shopping malls airports have a captive audience but they've never seem to take full advantage of the opportunities before them. With the tightened security measures in place going outside of security is more painful than the knot in your stomach after bouncing through space eating peanuts, pretzels and drinking carbonated beverages, throw in the risk of losing your seat if venture to far from your delayed flight, it likely that you'll spend an extra few bucks to relax and have a nice meal instead of paying inflated prices for bar food, fast food or commercial grade food service selections from restaurants with names you've never heard of before they also understand they can enjoy high profit margins, deliver poor customer service because repeat business is not a requirement to keep their doors open. In recent years the fast food industry has infiltrated these travel hubs and although they deliver familiarity, the premise is the same it's fast, convenient, unhealthy and disgusting. So now at Washington Dullies you're presented with a slightly healthier choice, it may not be the culinary experience you crave and it similarities to Sub-way is frightening, but if you truly aspire to become a "Potbellian" you must choose from the "underground" menu and get a toasted PB&J....at 860 calories and 105g of carbs it's both dinner and dessert. You can eat it here, at the gate or on the plane mmmmmmm there's the difference :-) read more

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We tried this place at the airport and it was jus ok,bread was lil hard and sandwich was kinda blend for me. Place was not busy.clean environment read more

Potbelly - Sandwiches Near Me - Dulles, Virginia

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Grabbing a quick bite at the airport. Line takes order, then you make be up and pay. Then tell them how to dress your sandwich. Everything moved well. Places to sit. Also, there are many outlets to charge your phone or other devices. My phone was at 5% so this was a big plus for me, Line is long but moved without delays. I ordered the bbq pulled pork with Zapp's chips and a bottle of water for about $12.50. Sandwich came with mayo and coleslaw. Regular sauce, not spicy. I would try the spicy next time but this has good flavor. Nice meat, not gross and chewy or tough. Overall better than expected for eating at the airport. I would recommend it. read more

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Oooh - another Potbelly location at Dulles. These sandwiches are the benchmark of flavor and execution. And they are consistently good. The hot pepper mix is full-strength spicy - get *extra* and you're in for a solid mouth-scorching. I always get mine 'thin cut' where they tear out the fluffy part of the bread roll. Masterful, quick toasting process. Not like Quizno's where they burn your shit. Can you tell I'm a huge fan? Their stock (PBPB) has taken a nosedive since their IPO last fall. I love these sandwiches so much, my tastebuds tell me to buy in at these levels. Especially if you believe in the ol' "invest in what you love" adage. I kept seeing German / European travelers walk on by. I wanted to yell out, "If you're looking for a best of breed, American sandwich - this is it! Subway sucks!" I guess something about the Potbelly signage doesn't quite command the attention of potential first-timers. It's homey in a Hansel & Gretel, woodsy way, which is cool, but none of it is lit, and overall it's pretty dark. read more