This center has provided a mail box for my business for years. Prior to the UPS franchise owner…read morepurchasing this business, the service was simply awesome. Unfortunately the business sold to a UPS franchisee about two years ago and the service has continued to decline. My advise is to stay away from this place if you need mail or parcels delivered to your business. Mail has been lost for months, and I just got a call this week about a parcel that was "found" that had been there since March. The owner and the manager are unresponsive and try to put the blame on the post office. The staff is not well trained or supervised it would seem. If you need a UPS box or business address do yourself and favor and find another location.

Jacklyn was great! Available when she said she would be. Provided great customer service with a…read morefriendly and professional attitude. Nice to have a small business to go to for your mailing needs.

Someone is using this company as a 'front' for a scam. I rec'd an email which requested payment to…read morerenew my gmail account. The given email address was lengthy -- lots of characters -- and the body of the email had an unsubscribe address which matches this company's address. I tried to call and advise what I'd found so that remedial action could be taken, but no one answered my call, and the voice mail was full, so I hung up. This scam has evidently been going on for some time because there is a picture of the request, dated in August of 2025, for payment on YELP. The one I received has a different format, but the content is basically the same -- send money -- and is dated April of 2026. BEWARE!

One of the very best places for ALL of your shipping needs without the wait of the Post Office (and…read moreother carriers offered in addition to) - with verification emails to track shipping, etc. Locally owned franchise that is a staple of the admin of life - and Business!

Owner at counter complete a hole. FedEx should pull their License. Definitely not a friendly…read moreneighborhood store as sign states never going in there again and neither should anybody else. Use fedex in dripping springs

Awesome service and fair prices in a convenient location. Very careful packaging of all the items I…read moreneeded to ship out. The best place I've mailed stuff by far.

I've used this Postal Annex+ a few times, and it is the best postal service in the area. Fast,…read morefriendly service, and a good range of services. Most recently I needed documents notarized, and Postal Annex+ got it done in a jiff. It was also a lot less expensive than mobile services (which I've used in the past). In the past I've shipped packages no problem. The crew took care of everything. I'll definitively keep using this place!

NOT DISABILITY FRIENDLY as far as physical setup or staff. There's nothing special they do…read moreeverything a normal UPS Store does however it is their "policy", per Jay the owner, they tell you to use the self-service kiosks and process your return packages yourself. There isn't a chair nearby, the height isn't accessible nor is the counter recessed to be wheelchair accessible. The clerk had snarky comments about my balance disability and said I should "explain your problem so I know". So much for the fact I explicitly asked for counter help and so much for my right to keep my medical information private. I will find another place for my returns.

Excellent service. Fast and clean place. Great neighborhood location which was very needed.read more

Derek was very helpful! Sweet and made sure that everything was going to go smoothly and was very…read morepatient!

don't send your international packages through fedex. I send an important documents through fedex 1…read moremonth ago it's not delivered yet. called the customer service multiple times not getting any response

Very slow. Deliveries, especially, are ALWAYS 1-2 days delayed. The store employees can't help you…read moretrack down your packages either. It's getting so ridiculous that our entire street knows their packages will be delayed every single time. 0/5 stars if possible. 1 job...deliver...can't do it.

Yay! They have little kiosks for your Amazon returns now. No waiting in line. Use the little…read morecomputer screen to scan your QR code and boom...it's prints your return label and you are on your way! Great idea UPS!

I've used this store a couple of times but will not anymore. The last two times I've been, a young…read moreman "helped" me, although he seemed genuinely annoyed that I was even there. Most recently, I asked if he would finish packing and taping two boxes of electronic equipment that I was shipping. He nodded, and when I mentioned it again at the end of our transaction, due to the fragile nature of the articles, he said, "I already said yes." Lo and behold, two clients received packages today in OPEN BOXES -- not taped nor with extra packing. Unreal. Waiting to hear if the equipment actually works or if I'm going to be out a ton of money. Will 100% be avoiding this store from now on.

This is my favorite UPS. The staff is very friendly and quick! I come here quite a bit for returns…read moreand for printing and notary services and I've had the best experience. I also love the music they've been playing recently.

5 STARS - Excellent Customer service! Needed a last minute courier to pick up BBQ at Franklin's…read moreBBQ to deliver to a lunch meeting. Due to Franklin's popularity and desire for most fresh cut of BBQ, you need to have a human wait in line to pick up. Nicole responded to my last minute request, was on her way and had my food delivery at my meeting in a local hotel in under 1 hour! Incredibly quick turnaround from Yelp request to pickup at restaurant. So grateful for Nicole's help and being available for a last minute request. Thank you so much!!!

Extremely satisfied with the service I received. Not only did I contact Pete at the last minute for…read morehelp with my bed frame but he came immediately once requested. Pete was able to put together my IKEA bed frame (very complicated bed) within a day. If you're looking for a handyman, mover or assembler I promise Pete's your go to guy. Affordable, reliable and on time. Definitely will be using these services again. 10/10.

I needed a last minute notary and had an awesome experience with Viato Notary…read more Super easy going, right on time, and made the whole process way less stressful than I expected. Definitely recommend reaching out to them if you're in the Austin area.

I'm in the Bay Area and needed something notarized fast. I found Viato Notary online and did…read moreeverything remotely. Super easy! The process was smooth, quick, and the notary was really nice and patient walking me through the entire process. Honestly, totally exceeded my expectation, and I didn't even have to leave my house! Would definitely use Viato again and highly recommend!