I've used this store a couple of times but will not anymore. The last two times I've been, a young man "helped" me, although he seemed genuinely annoyed that I was even there. Most recently, I asked if he would finish packing and taping two boxes of electronic equipment that I was shipping. He nodded, and when I mentioned it again at the end of our transaction, due to the fragile nature of the articles, he said, "I already said yes." Lo and behold, two clients received packages today in OPEN BOXES -- not taped nor with extra packing. Unreal. Waiting to hear if the equipment actually works or if I'm going to be out a ton of money. Will 100% be avoiding this store from now on. read more

This is my favorite UPS. The staff is very friendly and quick! I come here quite a bit for returns and for printing and notary services and I've had the best experience. I also love the music they've been playing recently. read more

I use this store because of its location, but every time I've been there either no one comes out to help until there is a long line of people, or the person behind the desk is simply rude and unhelpful. I've even had to fix a jam on their printer on my own because no one would come help me. read more

We had great service at this store. Very happy,and will return soon. We used the notary service. The charge was in line with other services. read more

Give them a break, y'all, they are overworked and understaffed like the rest of the world. The line may move slower than I would like, but it moves and they are helpful and kind along the way. This week when we dropped off a return, one of the ladies gave each of my girls a cute unicorn sticker and told them to make sure and hit up the candy bowl on the way out. They were thrilled and so was I. I'm so glad to have this UPS store nearby! read more

The UPS Store - Mailbox Centers Near Me - Austin, Texas

The two ladies who were working the day I came in were so sweet and processional. They weren't able to help me with what I needed at their location, so they got online and helped me look up other places I could go for what I was needing and were just so nice. Very clean and well organized building as well, seems well managed. read more

Thomas has helped me many times and is always fast and professional. I've never had long waits or issues with shipping of my packages or Amazon returns. read more

The girls there are always so helpful to me when I go in for my weekly Amazon returns. Love to come to this UPS Store.

Janice helped with notary services I needed and was friendly & efficient. She even multi-tasked to help waiting customers to make sure their needs were met quickly. read more

Have been waiting 10 minutes, 4 people ahead of me and 4 people behind me. Haven't moved at all. 1 employee working. Really slow. Not even trying to hustle with the huge line. read more

The UPS Store - Mailbox Centers Near Me - Austin, Texas

I'm not sure why the scores are so low. I visit this location a few times a week to ship parcels & the line moves quickly & everyone is kind & organized. I have never had a single package get lost. They are reliable & so close. Glad they are in business. read more

Pretty good overall, although service here can be a bit spotty. Location for me is great, as it is located right at the front of my neighborhood. It's usually very easy to pop in and out for things like Amazon returns, but I've seen the line 3-4 deep and if there's only one person on staff (there are usually 2) it can take a while. I can understand a few of the low ratings for this location, because most of it is simply timing-based, but overall I have been lucky the vast majority of my visits. I've used printing services and notary services as well. One time the online portal was down through UPS, but... Pro-tip: you can email the store directly using the address listed on the website and send files that way too. read more

Always understaffed and apathetic employees. Every time I come here there is a long line and one employee. Better to go to the Dripping Franchise. read more

DO NOT USE THIS UPS STORE UNLESS YOU WANT YOUR PACKAGES STOLEN AND/OR DESTROYED. Aside from them destroying a stereo system I had them box up they have stolen our returns to Zappos and Amazon many times. Oh and Brooke...you have no idea what you are talking about. I would be more than happy to walk you through how they packaged a stereo system in a box twice as big as it needed so it arrived broken into pieces and then refused to take responsibility. I would be happy to walk you through the eight times (that we know of) that we shipped out amazon and Zappos returns that mysteriously never arrived. This is a horribly run operation and anyone needing to ship anything should go elsewhere. read more

This is a horrible location you can never count on them being open during posted business hours come on how can you run a business like this

The store went above, and beyond what they needed to do to accommodate my needs. It's always nice when you feel like somebody is really taking care of you. read more

The people who work there (except for one new person) seem unhappy and are not friendly. Everytime I go in, I feel like I'm bothering them. They don't give receipts for USPS packages even though they are supposed to. Recently, a USPS package I sent to a customer never made it to them. But since they wouldn't give me a receipt, I couldn't prove it. I don't go here anymore. I drive a farther distance to avoid this bad experience. read more

There is one rude employee working in there that the management never seems to care how she treats customers. Terrible customer service - avoid this place u til they hire staff that treat customers with respect. read more

Worst UPS store ever. One person working on a Saturday. This employee has a terrible attitude. Line is out the door. Never coming back here.

This location is close to my home so I thought I would take a simple copy and laminate job to them. I spoke to the woman behind the desk and told her what I needed done on Saturday morning, she said she would try to have it done by end of day. I told her that it would be fine if I pick up on Sunday. I noticed she wrote the information for the job and my information on a random paper, not a work order. I should have known better. My husband went to pick it up today and it was not done still!!! She said it was up to 48 hours that they require, which was today in the AM. She was not helpful and gave us our originals back and told us to go somewhere else because they are too busy. Unbelievable!!! All she had to do is call me and let me know that she was not able to make the deadline or reply to my email following up on the job but she did neither. Very unprofessional and rude. I would not recommend them for any printing or laminating business. read more

Sign on door the day before Thanksgiving states closing today at noon. It's 11:42am and I'm standing at the front door . . . . it's locked, interior counter cage is down, and there's not a sign of life in there. Along with me being pissed off, the other 4 customers with packages in their hands were livid. I guess I should've made the UPS errand the priority of the morning -- now I wonder if they opened timely this morning, if at all. read more

Keep a close eye on what they're charging you for. I went in there with a 14"x14"x10" box that weighed 7lbs and they upsized every dimension and the weight. I wish I would have caught it them before I paid, but I trusted they wouldn't just rip me off. But they did. They don't answer the phone either #avoid read more

I've been to this UPS Store approximately 10 times. The staff does not seem very happy.I don't like going there. I drive a bit farther to another local postal place just to avoid the bad vibe. read more

Today makes the no less than tenth time I've gone to this location and there is no notary present. If their notary only works certain hours they should post those hours. read more

I was pleased when the print production time matched their quoted time. Additionally, they helped educate me to promotions that helped with the overall value of my print order. I will definitely use their services again. read more

Nightmare @ this location. Went to this location instead of driving to Dripping Post office. Waited 15 min while the female employee filled in the blanks in the computer for shipping label for a small package that I was mailing. She had to ask fellow employee a few times for help. Paid and left. After arriving home, got a phone call from employee stating she had to give me a New receipt and tracking number because she made a mistake on how the item was shipped. She made a label for 'media mail' vs 'non media mail'. She asked at the store what I was shipping and I replied, camera. She said she would email me the new receipt and tracking number after I spelled out my email to her. Waited an hour, no email, so I called. She said she would send it again. Waited another hour, no email. Called again and spoke to another employee who checked my email address. Employee misspelled my email address and this time I waited on phone to receive email. After reviewing email, RECEIPT had an incorrect shipping address and incorrect spelling of last name. Called again to get this corrected. WOW! How hard is it to take information from a package and put in computer and make a label? read more